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can't remove malware toolbars

My husband stupidly accepted all downloads and now he has malware toolbars. I've tried everything I can find to remove them, but can't get rid of them. They do not show u… (read more)

My husband stupidly accepted all downloads and now he has malware toolbars. I've tried everything I can find to remove them, but can't get rid of them. They do not show up under Control Panel - Uninstall or Firefox - Addons or Firefox - Extensions. I have searched my hard drive for the files that support pages told me to look for, but none of them are there.

I'm on Windows 7 Home Premium 64-bit with Firefox 37.0.2. I've tried:

1: Running malware, virus, spyware, adware etc. programs. None have found it. These are what I've run:

Malwarebytes' Anti-Malware Free SuperAntispyware Portable Scanner Microsoft Safety Scanner Anti-Rootkit Utility - TDSSKiller AdwCleaner Spyhunter Hitman Pro

2: I have reset firefox.

3: I ran Adblock, NoScript, and started Firefox in Safe Mode. None help.

4: I did a search here and did all the steps in each article. None of helped.

I've tried so many things that I can't even remember them all. I've attached a screenshot of the malignant toolbars.

Can anyone help?

Asked by EK Blackwell 5 years ago

Answered by Scribe 5 years ago

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Using webrtc no sound is recorded on Windows 8.1

Trying to use webrtc on either Firefox Hello or another website making use of webrtc features (such as https://tokbox.com/opentok/quick-start/demo.html) for communication… (read more)

Trying to use webrtc on either Firefox Hello or another website making use of webrtc features (such as https://tokbox.com/opentok/quick-start/demo.html) for communication will make Firefox show the dropdown to select a microphone and authorize it's use. The connection is established just fine, I can hear other people talk (or myself if I connect with another browser), but my own microphone is not picked up. I am very confident that my windows settings as well as those in driver's application are correct, but I'm happy to try aynthing out.

I'm thankful for any help you can provide.

Asked by Ascarion 5 years ago

Answered by Ascarion 5 years ago

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Why does disabling flashplayer addon enable videos to work on one site but not another?

I am running Firefox 37.02, Windows 7. I also have shockwave flash addons V17.0.0.134 & V18.0.0.95. The V18 version is beta and was downloaded from Adobe in attem… (read more)

I am running Firefox 37.02, Windows 7. I also have shockwave flash addons V17.0.0.134 & V18.0.0.95. The V18 version is beta and was downloaded from Adobe in attempts to resolve this on-going problem. It did not solve it. Through trial and error, I have determined that when I disable the addons mentioned above (note; disabling one seems to disable the other) I am able to get website videos to play (for example: videos on golfchannel.com) but not another (example: www.nbcphiladelphia.com). Conversely, if the addons are enabled, the videos on the www.nbcphiladelphia.com site work but those of the golfchannel.com do not. By "do not" I mean that the preceding commercial video plays but the main subject matter video that is to run afterwards does not. I get a black screen and the commercial video recycles again and again. I contacted the support group at golfchannel.com who said they were not aware of any problems. They suggested I use the Chrome browser which is what they use without problems.

Asked by Palefty 5 years ago

Answered by Mark Schmidt 5 years ago

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Firefox has stopped supplying passwords when logging in to web sites

I use a master password and tick the remember me box for most web sites. Recently Firefox has not been inserting the password during log in. I am asked for the master pas… (read more)

I use a master password and tick the remember me box for most web sites. Recently Firefox has not been inserting the password during log in. I am asked for the master password but get no response after inputting it. I have checked the password list and all my passwords are there.

Asked by Peter_Harris 5 years ago

Answered by cor-el 5 years ago

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Why is a Firefox logo on top of a photo in Windows 7 Pictures. When clicked my Facebook site tries to open but goes kind of crazy.

This is the second time this has happened. Tonight, I put the photo in the Recycle Bin and took a screen shot, because I wanted to find out why this was happening. The … (read more)

This is the second time this has happened. Tonight, I put the photo in the Recycle Bin and took a screen shot, because I wanted to find out why this was happening. The photo has not been permanently deleted yet. I was going to post a screen shot, but do not have all night for the image to load on this site. I've even reduced the size of the image to about the same size as the image box on this site.

Asked by CooperCatWhiskers 5 years ago

Answered by cor-el 5 years ago

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How can I make the playback buttons of YouTube and other plug-ins bigger since they are so tiny?

How can I make the playback buttons of YouTube and other plug-ins bigger since they are so tiny in Firefox? I tried some suggestions that dealt with entering "about:conf… (read more)

How can I make the playback buttons of YouTube and other plug-ins bigger since they are so tiny in Firefox? I tried some suggestions that dealt with entering "about:config" in a fresh browser, but to no avail. I also downloaded an add-on called "Theme Font & Size Changer", but that didn't work either. So, I am reaching out here as that was a suggestion that another user here offered.

Asked by freddie.obregon 5 years ago

Answered by Mark Schmidt 5 years ago

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When I Click Alot. It goes to previous page.

I'm a new User to Mozilla FireFox.And i have a problem when i click with my mouse alot it always go to previous page, Its not my mouse because Internet explorer doesn't … (read more)

I'm a new User to Mozilla FireFox.And i have a problem when i click with my mouse alot it always go to previous page, Its not my mouse because Internet explorer doesn't have this problem.

Asked by jaden 5 years ago

Answered by Mark Schmidt 5 years ago

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My speakers stopped working while using firefox. they work for everything else on the computer.

I have JBL speakers for my computer. i did something and now they wont work when i am on any page in firefox. they work for the computer, internet explorer. ? i updated m… (read more)

I have JBL speakers for my computer. i did something and now they wont work when i am on any page in firefox. they work for the computer, internet explorer. ? i updated mozilla firefox - but the problem is still there. not sure how to fix it. Liz

Asked by ehattery 5 years ago

Answered by ehattery 5 years ago

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Hovering over backwards or forwards button them moving mouse downwards opens menu without clicking

After hovering on or after clicking the back (or forward) button when I move my mouse away from it Firefox automatically opens the mini history drop down menu for that ta… (read more)

After hovering on or after clicking the back (or forward) button when I move my mouse away from it Firefox automatically opens the mini history drop down menu for that tab. This happens if I don't click or after clicking once but not holding the mouse button down. I then have to click somewhere else on the page to close it. Very annoying!

It only started after I upgraded to V37 and it doesn't do it on my Windows computer which is also on V37.

This only happens if I move my mouse pointer in a downwards direction from the button. If I move my mouse up or to the side of the button before moving away it doesn't open the drop down menu. Strangely that is quite difficult to do in normal practice!

I hope somebody can help with this it is driving me mad :(

JMP

Asked by jmp1963 5 years ago

Answered by cor-el 5 years ago

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Why do tabs and windows sometimes ignore the keyboard shortcut (CMD+W)? I keep having to go to File>Close Tab

Tabs in Firefox seem to ignore my commands sometimes, seemingly on random. Maybe more so when the tab contains a video, although I could be mistaken. I'm using a 13-inch,… (read more)

Tabs in Firefox seem to ignore my commands sometimes, seemingly on random. Maybe more so when the tab contains a video, although I could be mistaken.

I'm using a 13-inch, Mid-2009 Macbook Pro running OSX 10.10.2 (the latest build.), but this also happens on my stepdad's 17-inch, Early-2008 Macbook Pro as well.

Asked by lillimann5 5 years ago

Answered by cor-el 5 years ago

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Why doesn't Roboform2Go work since new Firefox undate?

Every time is update Firefox (which happens every 2 weeks or so), the ability to use Roboform2Go on a flash drive gets broken. Sometimes updating Roboform2Go fixes this,… (read more)

Every time is update Firefox (which happens every 2 weeks or so), the ability to use Roboform2Go on a flash drive gets broken. Sometimes updating Roboform2Go fixes this, but usually not. Sometimes reverting to an older version of Firefox works, but then I am constantly encouraged to update to the latest version. Today Firefox v 37.0.2 was working with Roboform2Go v 7-9-12-2, and then suddenly crashed. When I restarted Firefox, the Roboform2Go toolbar was gone. When I ejected and restarted Roboform2Go, the toolbar was still gone. When I shut down and restarted the PC and the restarted Firefox & Robofmr2Go, still no toolbar. I like Firefox, but I can't live with Roboform2Go. Can't Firefox learn to play nicely with Roboform2Go?

Asked by mccimino 5 years ago

Answered by cor-el 5 years ago

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Firefox crashes

Firefox opens for about 4-5 minutes, crashes without warning. Not updating page when crashes. Using Version 37.02, Win server 2012. Seemed to start when 37.02 was updated… (read more)

Firefox opens for about 4-5 minutes, crashes without warning. Not updating page when crashes. Using Version 37.02, Win server 2012.

Seemed to start when 37.02 was updated. Tried refresh and clean re-install. Has lost all saved bookmarks and data in the re-install. Also crashes in safe mode. Virus and malware scans clear. Cannot get Firefox stable for long enough to submit this query, so I have had to do it through IE

ID: c064d4a7-e815-4754-8212-8957a2150501

Asked by Iainmaclean 5 years ago

Answered by FredMcD 5 years ago

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Firefox crashes

Al least every hour whether I'm using it or not. Deleted history, checked add-ons, tried safe mode and it crashed, refreshed and it still crashed. Windows says my graphic… (read more)

Al least every hour whether I'm using it or not. Deleted history, checked add-ons, tried safe mode and it crashed, refreshed and it still crashed. Windows says my graphics driver is up to date and working ok.

bp-9b5ab195-a562-4de9-a97c-66df52150505 5/5/2015 7:20 AM bp-c34cde1d-1576-4f1a-b5f3-72b4b2150505 5/5/2015 7:16 AM bp-67438a61-8a57-4485-a92e-b99922150505 5/5/2015 6:43 AM bp-fc9d0320-5ecd-4fdf-82b4-819122150505 5/5/2015 6:12 AM bp-ddbdd3e2-c86f-4b0b-a4d4-56d362150505 5/5/2015 5:35 AM bp-21c50ab1-736e-4472-ad37-c03b32150505 5/5/2015 5:05 AM bp-004c1169-068b-4633-b60a-ce0fd2150505 5/5/2015 5:04 AM bp-40999645-0cf8-4900-9642-2bd272150505 5/5/2015 4:46 AM bp-9b80ab8f-90ff-472c-927f-d62012150505

Asked by garyket 5 years ago

Answered by cor-el 5 years ago

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Cannot login to PayPal due to Untrusted Connection prompt

I cannot access the secured site https://www.paypal.com. Whenever I try to load the site, the following prompt appears (see the attachment), with no possibility to add an… (read more)

I cannot access the secured site https://www.paypal.com. Whenever I try to load the site, the following prompt appears (see the attachment), with no possibility to add an exception. My system is Microsoft Windows 8.1 x64 Edition Build 9600, I'm using Mozilla Firefox 37.0.2, I'm also using Kaspersky Internet Security, version 15.0.0.463 (b). I'll be grateful for any assistance with this, thank you,

Martin Svoboda

Asked by marsvoboda 5 years ago

Answered by marsvoboda 5 years ago

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Developers console saying function is "undefined" but the function runs fine

I'm a web developer, and I've been working on creating a site ( http://mythicalslab.x10host.com/ ). On the site I have some javascript that handles displaying a div with … (read more)

I'm a web developer, and I've been working on creating a site ( http://mythicalslab.x10host.com/ ). On the site I have some javascript that handles displaying a div with a loading animation on it. In script html tags, I have two function defined, hideLoading() and showLoading() which respectively show and hide the loading animation.

If I go into the Javascript console in Firefox, and either type hideLoading() or showLoading(), the console says "undefined", but it still runs the function correctly.

If you want to check this put for yourself, go to my homepage ( http://mythicalslab.x10host.com/ ) and type showLoading() in the dev console, and you'll see it will run the function and show the loading animation, while saying it is undefined.

Asked by Mythical 5 years ago

Answered by cor-el 5 years ago

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"Open link in new tab" isn't functioning. I've tried with all add-ons disabled and it still doesn't work.

When I right click a link and select "open in new tab" and "open in new window" nothing happens. Also, nothing happens when I type a query in the search bar and press ent… (read more)

When I right click a link and select "open in new tab" and "open in new window" nothing happens. Also, nothing happens when I type a query in the search bar and press enter. I've tried restarting firefox in safe mode and disabling all add-ons but the problems continue.

Asked by mwanser 5 years ago

Answered by cor-el 5 years ago