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Cache and cookies

In Firefox, I have several windows open, each with many tabs. (And BTW, I love the Firefox tab-organization feature.) I would like to empty the cache and delete all cooki… (read more)

In Firefox, I have several windows open, each with many tabs. (And BTW, I love the Firefox tab-organization feature.) I would like to empty the cache and delete all cookies. Will that close the open tabs? Is there a way to delete the cookies, empty the cache and preserve all windows & tabs?

      Thank you!

Asked by picoalaska 1 day ago

Answered by Denys 1 day ago

  • Solved

Video Reels playback

When I watch videos (reels) on Facebook, and sometimes on YouTube, I share a video either to messenger or my page, the whole string of videos I have already watched goes … (read more)

When I watch videos (reels) on Facebook, and sometimes on YouTube, I share a video either to messenger or my page, the whole string of videos I have already watched goes back to the beginning of the string everytime. Only Firefox does this. I have 3 other browsers that work fine, but I prefer Firefox of course.

I'd appreciate a fix for this, Thanks

Asked by Jonathan Ashbrook 4 weeks ago

Answered by Jonathan Ashbrook 1 day ago

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Secure Connection Failed

Secure Connection Failed An error occurred during a connection to juv.scoutjcf.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are tryin… (read more)

Secure Connection Failed

An error occurred during a connection to juv.scoutjcf.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by skrishnanivetha 2 days ago

Answered by jonzn4SUSE 2 days ago

  • Solved

Firefox updates deltes ALL bookmarks, add ons etc. Can not restore profile

I opened FF this afternoon and it op0end like a new first time install- asking about setting up some damn profiles and showing news, AI, weather and crap I do not want or… (read more)

I opened FF this afternoon and it op0end like a new first time install- asking about setting up some damn profiles and showing news, AI, weather and crap I do not want or use..

I can not seem to restore it. All bookmarks, PW, menu bars and links are now gone.

Asked by batsncats 3 weeks ago

Answered by NSN 2 weeks ago

  • Solved

Default Profile stuck on old UI despite being updated to the latest version (Windows 11)

Hi Mozilla Community, I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates. The Issue: My Firefox browser updates automatica… (read more)

Hi Mozilla Community,

I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates.

The Issue: My Firefox browser updates automatically to the latest version. However, my Default Profile is visually stuck on the old UI design. It does not reflect the recent interface changes associated with the update.

The Troubleshooting Context:

  • I have verified that the browser itself is technically updated (via Help > About Firefox).
  • The strange part: I have other Firefox profiles on this same machine. When I launch those profiles, they correctly display the new, updated UI.
  • This issue is isolated strictly to my main/default profile.

Has anyone experienced this mismatch where the version number is correct, but the UI fails to refresh on a specific profile? Is there a specific fix for this?

Thanks in advance for the help.

Asked by Yash Gandhi (Primary) 1 week ago

Answered by Yash Gandhi (Primary) 4 days ago

  • Solved

How to switch address field and search field in toolbar

I've got a new SSD and have reinstalled Firefox as my browser. In the past I've had the address field on the left and the search field to its right. I can get the sear… (read more)

I've got a new SSD and have reinstalled Firefox as my browser. In the past I've had the address field on the left and the search field to its right. I can get the search field on the same level as the address field but have not been able to switch their locations.

I have attached a screen shot of that section of my browser home page.

I thank you for whatever suggestions or guidance anyone can give.

Lee

Asked by Txasslm 4 days ago

Answered by Ed 4 days ago

  • Solved

Changeable Hotkeys.

My friend recommended this browser to me. When I tried to customize it, I couldn't find an option to change the hotkeys to my preference. I consider this feature importan… (read more)

My friend recommended this browser to me. When I tried to customize it, I couldn't find an option to change the hotkeys to my preference. I consider this feature important since I use it for work. Can I do this somehow, and is there any plan to add such a feature to the settings?

Asked by Foshien 3 weeks ago

Answered by Agent virtuel 3 weeks ago

  • Solved

private browsing session security

When accessing important accounts on websites, like financial websites, I've always heard you should close your browser when you're done with the secure website. If you … (read more)

When accessing important accounts on websites, like financial websites, I've always heard you should close your browser when you're done with the secure website. If you log on in a PRIVATE window and close the private window afterword but leave the main FireFox window open, is that the same thing? I think it is and the private window will delete any login or activity info as if you closed the browser, I just want to confirm with someone more knowledgeable before I make a bad assumption. It also seems to have the added benefit of deleting anything you might download and save elsewhere from the download folder so you don't have to delete it from the DL folder and then the recycle bin. Seems like it's good practice to use the private window this way. Again, just looking for a 2nd opinion.

Thanks,

Asked by patrick muldoon 5 days ago

Answered by Denys 5 days ago

  • Solved

Disabling olf 2FA authentication and re enabling with new TOPT apps

I recovered my account using a backup code and set a new password. Two-step authentication is enabled but I don’t have the linked TOTP app. The settings UI does not allow… (read more)

I recovered my account using a backup code and set a new password. Two-step authentication is enabled but I don’t have the linked TOTP app. The settings UI does not allow disabling 2FA and does not offer backup code input. I still have unused 10-character backup recovery codes. Please advise.

Asked by mukund jaeel 6 days ago

Answered by mukund jaeel 5 days ago

  • Solved

email display order

My emails used to display in date order but since a Mozilla upgrade they are now grouped as Today, Yesterday and Last Week. Is there a setting to alter this back to one … (read more)

My emails used to display in date order but since a Mozilla upgrade they are now grouped as Today, Yesterday and Last Week. Is there a setting to alter this back to one list in date order please?

Asked by boyd-lee 6 days ago

Answered by Paul 6 days ago

  • Solved

Firefox Autofilling Passwords Twice On Messenger.Com

First I tried all the suggestions I could find. And FF just kept double filling the password. So I did a completely fresh FF install to a separate folder with no cookies … (read more)

First I tried all the suggestions I could find. And FF just kept double filling the password. So I did a completely fresh FF install to a separate folder with no cookies or passwords or anything saved, and never any extensions installed. Still double fills the password -- which makes it impossible to log in. I am using FF Portable, and tried both the latest version and an older version. What could possibly be doing this?

Asked by ggg3 6 days ago

Answered by ggg3 6 days ago

  • Solved

Confirm Account? Questionable Emals

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better i… (read more)

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better information from you. Please help. The email swears my account will be deleted if I don't confirm it. What do I do?

Asked by Paul S 6 days ago

Answered by James 6 days ago

  • Solved

Why should I continue to use/support Firefox?

I am just burned out with Firefox and not sure why I should continue to use it instead of some fork or Chromium-based browser. It seems like every update brings some new… (read more)

I am just burned out with Firefox and not sure why I should continue to use it instead of some fork or Chromium-based browser.

It seems like every update brings some new GenAI/LLM component that is auto-enabled and difficult to disable. I do not want GenAI/LLMs in my web browser. I have dropped nearly every other application or software that has forced it on me and included it in their product. I feel like I'm trying manage a Windows system having to follow blogs to debloat, restore privacy, and restore security. GenAI/LLMs shouldn't be in my web browser. And, they should be opt-in, not opt-out in some confusing mix of GUI and about:config madness. If GenAI/LLM is so great, then make it an extension or a fork then let those folks use it from there. Don't bake it into the web browser.

I continue to use Firefox for uBlock Origin but I guess that would be possible with a Firefox-fork. However, I am just tired of having to continuously manage my Firefox browser and battle websites that only support Chromium-based browsers. If Firefox actually seemed intent on improving security and privacy then I could find the motivation but this GenAI/LLM nonsense seems the point of no return.

On my Android phone, I've switched to a Chromium-based browser given the poor state of security and hardening for the vanilla Firefox. I keep IronFox on hand but it is just easier to surf the web with a Chromium-based browser due to many websites just working better. Why should I deal with the pain and frustration of limited Firefox support when Firefox isn't even keeping up with security hardening?

As for desktop, the Firefox browser just doesn't seem as snappy or stable as I would expect. Firefox for Linux is still not supported for Slack Huddles. How is it 2026 and Mozilla/Firefox are still not fully functional with one of the major business chat platforms? Yes, I know this primarily a Slack and AWS-Chime-SDK problem but it is also a Firefox problem because there isn't much that a user can do. I've tried to prod Slack and the AWS teams numerous times to support Firefox but they've just done nothing. I also see nothing being done by the Firefox team, too.

Another example is the EdgeSuite CDN. Nearly always they block my traffic when I use Firefox. Switch to a Chromium-based browser and EdgeSuite is much less likely to block me. This is fairly consistent for the retail and financial institutions I use.

As far as I am aware, many of the security concerns brought up by Madaidan in 2022 still hold true for Firefox today, especially for Android and Linux. If this is no longer true, then it might be good for the Firefox team to post a rebuttal or update clarifying the current state of Firefox. The average users such as myself only see the Madaidan blog post and have to take it at face value. https://madaidans-insecurities.github.io/firefox-chromium.html

Anyway, I don't see a way ahead for me and Firefox but maybe you can convince me. It just seems like Firefox and Mozilla have lost their way. They no longer seem focused on security and privacy. Instead they're forcing privacy, security, and system resource disasters onto their userbases, just like Microsoft, Google, and every one of the major tech firms. I just don't see why I should use, promote, and even support Firefox going into 2026.

Asked by Moz_User_102 1 week ago

Answered by Moz_User_102 1 week ago

  • Solved

How to put Firefox on a diet?

I've been using Firefox for a while, and while there are many things I like about it, it has always been a resource hog. In the past I could get around this by just kill… (read more)

I've been using Firefox for a while, and while there are many things I like about it, it has always been a resource hog. In the past I could get around this by just killing Firefox in Windows Resource Manager and restarting, but ever since getting a new computer an upgrading to Windows 11, it's gotten worse. Every couple of days my computer freezes for 10 or more minutes, I'm having to do a hard reboot ever few days, and I'm even bluescreening about twice a month. I'm pretty sure Firefox is the culprit because killing it will usually resolve the issue.

I'm wondering if there is some way to put Firefox in a sandbox so it does not consume nearly all available memory and other computer resources. It is by far the biggest consumer of resources on my system and I do not want to dedicate 4GB+ of memory to an app that is just showing a couple of web pages and playing YouTube videos.

Asked by Mark McKay 3 weeks ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Authorization denied for request from a bank website

When I try to access a function of my banks website I get the message: Authorization has been denied for this request Late last year this occurred when using FireFox but… (read more)

When I try to access a function of my banks website I get the message: Authorization has been denied for this request

Late last year this occurred when using FireFox but not Chome or Edge. I have contacted my bank and was told I need to add an exception to the Manage Exceptions list. I did that and I was able to access that function of the site. Now the error is occurring again. This time I figured out what the URL was that needed be added. All other functions of the site work fine without these exceptions.

My question is: what are the security ramifications of this and what do I tell my bank so they fix this? Does this make their site less or more secure? Is it necessary to fix this?

Windows 11; FF 146.0.1. All updates installed.

Asked by John Spitzer 1 week ago

Answered by John Spitzer 1 week ago