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Frequent Geolocation Database notification

What is the cause and remediation of my constant Firefox notification about the geolocation database being updated? Firefox 16:35 "Geolocation databases updated The IP … (read more)

What is the cause and remediation of my constant Firefox notification about the geolocation database being updated?

Firefox 16:35

"Geolocation databases updated

The IP geolocation databases were successfully updated in 2 seconds.

IPv4 updated: Oct 1, 2025, 7:41:08 AM, rows: 258,309. size: 5.161 MiB

IPv6 updated: Oct 1, 2025, 7:41:03 AM, rows: 340,241, size: 22.39 MiB

Firefox 16:35

1 Updating geolocation databases Checking for updated IP geolocation databases."

Asked by /// 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Sync Nightmare

I installed Firefox on my new computer. It imported setting from Chrome. That's not what I wanted at all. Now, I can't get rid of that information that was imported becau… (read more)

I installed Firefox on my new computer. It imported setting from Chrome. That's not what I wanted at all. Now, I can't get rid of that information that was imported because it synced. How do I get rid of this data permanently? I have Firefox on my old computer but I don't want to connect online for fear it will sync and contaminate my other Firefox installations. How do I clean out my online profile?

Asked by padillacxv 5 months ago

Last reply by TyDraniu 5 months ago

lag while scrolling

whenever i scroll trough a website in firefox, the ewperience is very laggy, feels like its 15fps. i have done basic things like disabling hardware acceleration, smooth s… (read more)

whenever i scroll trough a website in firefox, the ewperience is very laggy, feels like its 15fps. i have done basic things like disabling hardware acceleration, smooth smooth scrolling.

Asked by Ayan Sarkar 5 months ago

Last reply by Shirmaya John 5 months ago

add ons and safety

Hi, I rebooted Firefox today because a website was frozen, and when it came back, it was asking for a troubleshoot or just continue, and I don't know exactly what that me… (read more)

Hi, I rebooted Firefox today because a website was frozen, and when it came back, it was asking for a troubleshoot or just continue, and I don't know exactly what that meant, but when I clicked on refresh, everything was changed, including the theme. And then when I tried to restore the theme back to the original it said, add-ons are disabled by safety, and I don't know what that means, and it's not explaining how to undo it. And now everything looks different and I'm not happy with it, and it's not really letting me add any other themes, and if I add them, they don't seem to fully load, the page still looks all white

Asked by anne963 5 months ago

Last reply by Mark 5 months ago

Firefox AI Chatbot in the sidebar Settings.

I am using the Firefox AI Chatbot in the sidebar and facing an issue with the text input behavior. Currently, pressing Enter immediately sends the message instead of crea… (read more)

I am using the Firefox AI Chatbot in the sidebar and facing an issue with the text input behavior. Currently, pressing Enter immediately sends the message instead of creating a new line. This makes it difficult to format or write longer messages. It would be very helpful to have an option to change this behavior—so that pressing Enter adds a new line, while something like Shift+Enter (or a setting toggle) could be used to send. Many chat apps and AI tools provide this flexibility, and adding it to the Firefox sidebar would make the experience much more user-friendly.

Asked by TyrantPHY 5 months ago

Last reply by Kiki 5 months ago

  • Archived

position: sticky not working correctly inside position: fixed container

Hello Firefox Support Team, I would like to report a browser compatibility issue regarding CSS positioning behavior that differs from Chromium-based browsers. Issue Desc… (read more)

Hello Firefox Support Team,

I would like to report a browser compatibility issue regarding CSS positioning behavior that differs from Chromium-based browsers.

    • Issue Description:**

When an element with `position: sticky` is placed inside a container with `position: fixed`, Firefox treats the sticky element as if it has `position: relative`, effectively breaking the sticky positioning functionality.

    • Expected Behavior:**

The sticky element should maintain its sticky positioning behavior even when nested inside a fixed-positioned container, as it does in Chromium-based browsers.

    • Current Firefox Behavior:**

The sticky element loses its sticky properties and behaves like a relatively positioned element.

    • Use Case:**

This issue particularly affects modal implementations where: - The `body` element receives `position: fixed` to prevent background scrolling - Page elements (such as `.total-section`) should maintain their sticky behavior regardless of changes to the body positioning

    • Browser Comparison:**

- **Chromium browsers (Chrome):** Sticky positioning works correctly in this scenario - **Firefox:** Sticky positioning fails and falls back to relative behavior

    • Request:**

Could you please consider aligning Firefox's behavior with other major browsers? The current inconsistency creates cross-browser compatibility issues and forces developers to implement JavaScript workarounds.

Thanks!

Asked by John Alexwood 6 months ago

Last reply by TyDraniu 6 months ago

Edge Suddenly Taking Over (My Beloved Firefox) - MS Edge? BLECH!

Hi! I'm on a relatively new to me (refurb) desktop computer running Win 10 Pro (64 bit)* and Firefox 143.0.3. In the past week both Firefox and Win 10 have updated. I do… (read more)

Hi! I'm on a relatively new to me (refurb) desktop computer running Win 10 Pro (64 bit)* and Firefox 143.0.3.

In the past week both Firefox and Win 10 have updated. I don't know what happened, but now when I boot up or reboot, my computer opens to MS Edge. Yuck!

Every single time I have to reinstall Firefox! Once I do that, all is well again. I have all my bookmarks back, etc.

It also keeps changing my "default to Firefox" browser setting, turning it OFF, while I'm using Firefox. I repeatedly have to keep going in and clicking to make FF to the default browser again.

Why is it doing this? How do I stop it?

Anyway, I know I can't delete Edge or uninstall it. How do I shove it back into the black hole it has lived in until now?

Thanks very much in advance for any help offered. :)

KathyOnOBX

  • (Nope - computer not eligible to upgrade to Win 11. My processor isn't fast enough, I think.)

Asked by KathyOnOBX 5 months ago

Last reply by abredt 4 months ago

Slow and Incomplete Loading of Websites

My network is pretty fast - Download Speed - 76.30 mbps Upload Speed - 113.13 mbps Idle Latency - 61 ms Download Latency - 59 ms Upload Latency - 18 ms Even th… (read more)

My network is pretty fast -

  • Download Speed - 76.30 mbps
  • Upload Speed - 113.13 mbps
  • Idle Latency - 61 ms
  • Download Latency - 59 ms
  • Upload Latency - 18 ms

Even though this is a pretty fast network connection, my websites on firefox take a long time to load, for example youtube takes like 2 seconds to load, and sometimes some elements of the website do not even load. This is a very annoying problem which I would like a solution for.

Asked by Harshit Mahor 5 months ago

Last reply by George Kitsoukakis 5 months ago

PDF files

I closed a PDF file but can not move it to another folder. Windows says it is open in firefox. I closed firefox and it still says it is open in firefox. I even restarted … (read more)

I closed a PDF file but can not move it to another folder. Windows says it is open in firefox. I closed firefox and it still says it is open in firefox. I even restarted windows and it still says it is open in firefox. How do I get firefox to close and release the file?

Asked by Office on Travis 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox built-in PDF viewer stuck in light mode when privacy.resistFingerprinting is enabled

Hi everyone, After enabling `privacy.resistFingerprinting = true` in `about:config`, I noticed that Firefox’s built-in PDF viewer (`pdf.js`) is always displayed in **ligh… (read more)

Hi everyone,

After enabling `privacy.resistFingerprinting = true` in `about:config`, I noticed that Firefox’s built-in PDF viewer (`pdf.js`) is always displayed in **light mode**, even though my system and browser themes are both dark.

I understand that RFP forces `prefers-color-scheme: light` to prevent fingerprinting, but this also affects internal components like the PDF reader. Unfortunately, the PDF viewer doesn’t provide a manual dark mode toggle.

Is there any **official or safe workaround** that allows keeping RFP enabled while still having the PDF viewer use dark colors?

Thanks!

Asked by Xinyue Wang 5 months ago

Last reply by Paul 5 months ago

Apple Music songs keep changing volume only on firefox.

Only on firefox, the music on apple music keeps changing volume. I can hear it sound fine for a second but then it changes the volume to around half of what its meant to … (read more)

Only on firefox, the music on apple music keeps changing volume. I can hear it sound fine for a second but then it changes the volume to around half of what its meant to be. I dont see any settings to change it, its fine on other browsers, im genuinely unsure of what to do.

Asked by kohesah 5 months ago

Last reply by jonzn4SUSE 5 months ago

  • Solved

Virus? ATTENTION! Click here to secure your data

I tried to open to a site WWW.RAFY-A.com this morning and got an alert it was not available, but, I am now unable to dismiss or close the following ATTENTION! messages. I… (read more)

I tried to open to a site WWW.RAFY-A.com this morning and got an alert it was not available, but, I am now unable to dismiss or close the following ATTENTION! messages. I did click on the "click here to secure your data! on the top two now it shows a yellow triangle which I'm still unable to close or dismiss. Could someone please explain how to get rid of these. I ran Dell Support Assist but I do not have a virus option. I have not rebooted yet as I wanted to clear this up first and then reboot. Thank you. Irene

Asked by irenefrie 5 months ago

Answered by James 5 months ago

  • Solved

Firefox 143

Yet again Mozilla have decided that yellow folder icons are not needed and have amended the code so user chrome files no longer work. Is there a new way to return the fol… (read more)

Yet again Mozilla have decided that yellow folder icons are not needed and have amended the code so user chrome files no longer work. Is there a new way to return the folder icons to yellow or are we stuck with the black icons with a white frame?

Asked by neilcaine 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

Shortcuts

My shortcuts no longer appear on my homepage. This just started happening. Shortcuts are still enabled in my settings. I refreshed Firefox. The shortcuts reappeared for a… (read more)

My shortcuts no longer appear on my homepage. This just started happening. Shortcuts are still enabled in my settings. I refreshed Firefox. The shortcuts reappeared for a while, then disappeared again when I closed/reopened Firefox. I am on Windows 11 O/S

Asked by steve_whelton 5 months ago

Last reply by Kiki 5 months ago

  • Locked

Why do I have to provide so much personal information when making a donation to Mozilla?

Is it possible to make a donation to Mozilla without providing so much personal information? I got a message on Firefox today asking for a donation, but when I tried to d… (read more)

Is it possible to make a donation to Mozilla without providing so much personal information? I got a message on Firefox today asking for a donation, but when I tried to do that, I was asked for my home address. It's a general rule of internet marketing that people who use the internet would rather do anything than pay for something, so it's bad psychology to impose unnecessary conditions when you're asking for a donation. I don't have to provide my home address when I make donations to other organisations, so why does Mozilla need my home address? I apologize if this is the wrong place to ask this question, but I can't find anywhere else to ask it!

Thanks,

Shaun.

Asked by Shaun Rawlings 3 months ago

Last reply by Denys 3 months ago