Firefox Community Forum

macOS Sonoma, M1 Not sure when this happened, but I can no longer change my zoom level in settings. As you can see in the screenshot, the - and + are both greyed out and I can't use them. Using cmd+ or cmd- doesnt work either.

Information Your browser is being managed by your organization.

I am 75 years old. I am RETIRED there is NO REASON for an organization to be in CONTROL of ANYTHING on my computer. How do I STOP THIS?

I don't know if this is related or not, but Something is BLOCKING my ability to use check boxes or circles. Sometimes I can see the box but my response is NOT VISIBLE. Tonight I was trying to complete a survey and the questions were visible but I was COMPLETELY UNABLE to see the answer boxes/circles. Sometimes they would be briefly visible when the page initially opened but QUICKLY DISAPPEARED and were NOT identifiable by manipulating my cursor using mouse, space bar, or tab bar.

I have stayed with Firefox as my default browser for several DECADES and PREFER NOT to change now. BUT this MUST STOP!

hi I reinstalled my windows recently. before that , i made sure im singed in with this email address to protect my passwords with firefox sync. (eb.movahhed58@gmail.com)

after installing the new firefox , i figured my passwords are gone and they werent restored from my account.

i received welcome e-mail when i successfully create an mozilla accunt couple of days ago. please assist me !!

I sync between both my phone and my pc, my phone is constantly up to date on my tab syncing however my pc is constantly lagging behind by a couple of weeks.

Steps taken: exited and reopened firefox clicked Sync Now button on the pc in both the sidebar and in the sync settings logged out of and back into my firefox account on my pc

When I check "Check spelling as you type" and choose size of fonts and then close my browser it doesn't remember the settings chosen, IE, when I open it again, go to settings the "check spelling as you type" isn't checked and the size of the fonts shows earlier setting

There used to be an option for a separate search window on the address bar. I found it really useful especially for a instant spell check. The option was there then after an update, it wasn't. WHY WHY WHY????? Is there any way for me to put it back? I hate using the address bar to search! Unless I open a new tab or window, regaining control of the prior tab/window is difficult.

I've had trouble with this in the past where logging into Ring won't let me get past my user name/email address. I can hit enter, reload the page, try using tab but nothing works. Then for some unknown reason it will go forward to the password. But this time it just won't let me proceed no matter what I do, the continue option stays grayed out. I can sign on using Edge but I don't want to use Edge or even have a second browser open just so I can see my security camera. I want Firefox to work correctly.

When I right click a tab and select Bookmark Tab, the "Location" is preselected from one of my existing bookmark folders/locations. I thought it might adapt to the most recent or most often selected folder; however, it seems to present the same "default" location every time I bookmark a tab - a folder I have not barely used in months. I realize I can select another folder, but it is annoying for it to select the LEAST used and my personal least favorite folder EVERY TIME, for MONTHS.

1) Is there a way to select which folder it preloads to save bookmarks to? 2) Why is it selecting THAT folder? 3) If there is no way to set a folder, is there a way to reset it or something? ANY other folder to default to would be less annoying. I do not understand why it seems "stuck" on this folder and will not preload ANY other folder from the dozens of folders.

Thanks in advance for any help!

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy and security section of Firefox, but couldn't see anything that might affect this. In the past, I sometimes have to re-load the page to access the comments, but that is not working either. Here is the message that shows up: Oops, something went wrong :( We detected some connectivity issues therefore we’re unable to load the Conversation

Comments were working fine before the Firefox update.

Any suggestions?

dear sir/madam, when i am opening work site it is not working properly it is showing secure connection failed in boss linux i update my browser but problem still continue.

I have a Logitech Streamcam that I have been having some problems with. I noticed that Firefox stopped working with my Webcam some time ago and I can't seem to figure out why.

My webcam works fine on Chrome and using the camera app on my desktop. I hooked the webcam up to my Macbook and was able to connect to it just fine, even using Firefox.

I tested my webcam using this website: https://webcamtests.com/check When I go there I get this error message: "Could not find a web camera, however there are other media devices (like speakers or microphones). Most likely, this means that your webcam is not working properly or your browser cannot access it."

When I try to have it forcibly start the camera it gives me this error message: "NotFoundError: The object can not be found here.; DOMException".

I tried clearing the cache, running Firefox in safe mode, clearing all privacy and security settings, and reinstalling Firefox but none of it help, I also tried clearing the cache and got the same result.

Windows security settings show Firefox last accessed my webcam on 2021-11-08 and there are no access requests from Firefox since then.

Any idea of whats going on or what troubleshooting I can do from here?

Hi there,

Firefox is my default browser but increasingly (once a week I guess) I have to use chrome to access some sites. This happens with firefox only, (not other browsers) on some sites. The latest site is https://www.skyscanner.ie/. (see screenshot below).

Any ideas?

Thanks Andrew

My environment is windows 11 on a lenovo yoga slim7X using the ARM64 chipset

Dear Firefox specialist,

does Firefox plan to implement the functionality to group tabs? such functionality is basic for many other browsers. and it's strange to use add-ons for the most popular browser.

KR Sergii

hello yesterday i updated my Win10N to 22H2 version. since then i dont have audio on X videos and get error messages on nius clips (see pic) in about:support shows h264 acc and hevc as unsupported. but i cant tell if this is new or not. anyway k-lite codec pack should make them supported, right? to further narrow down the problem i used edge and visited nius and twitter and both worked fine, so the problem must be firefox. so im out of ideas how to fix that. anyone can help me? my help request on reddit https://www.reddit.com/r/firefox/comments/1fs2in3/need_helppossible_codec_problem/

error logs from about:sync-log shown as 727180601302 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180601302 Sync.Service INFO Starting sync at 2024-09-24 20:23:21 in browser session sIeDgVGZ_W1G 1727180601302 Sync.Service DEBUG In sync: should login. 1727180601302 Sync.Service INFO User logged in successfully - verifying login. 1727180601303 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1727180601303 Sync.Status DEBUG Status.login: success.login => success.status_ok 1727180601303 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1727180601303 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1727180601303 Sync.SyncAuthManager INFO Getting sync key 1727180601303 FirefoxAccounts DEBUG getOAuthToken enter 1727180601303 FirefoxAccounts TRACE getCachedToken returning cached token 1727180601303 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1727180601303 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1727180601303 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1727180601303 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1727180601303 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1727180601322 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1727180601347 FirefoxAccounts INFO fetching updated device list 1727180601370 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1725366201347 1727180601415 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1727180601523 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients 200 1727180601523 Hawk DEBUG (Response) /account/attached_clients: code: 200 - Status text: 1727180601523 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1523 1727180601603 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1725366201347 200 1727180601603 Hawk DEBUG (Response) /account/devices?filterIdleDevicesTimestamp=1725366201347: code: 200 - Status text: 1727180601603 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1603 1727180601603 FirefoxAccounts INFO Got new device list: 18855ac0670157a31f0c4278650a990a, 3b05d6b0a91a190170243c37313db9ae, 88ad4f84efd1983ed09e339cdab67ce8, ab6a14321ec554c6b4088ae7d4e3a775, bff67cda43eb2e518a2f4ef4fabf76a3 1727180601604 FirefoxAccounts DEBUG FxAccountsPush loading service 1727180601604 FirefoxAccounts DEBUG FxAccountsPush initialized 1727180601755 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1727180601755 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/close-uri/v1 1727180601755 FirefoxAccounts TRACE Our push subscription looks OK 1727180601755 FirefoxAccounts INFO updating the cache 1727180602206 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1727180602207 Sync.RemoteTabs INFO Doing a tab sync. 1727180602207 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180602207 Sync.Service INFO Starting sync at 2024-09-24 20:23:22 in browser session sIeDgVGZ_W1G 1727180602207 Sync.Service DEBUG In sync: should login. 1727180602207 Sync.RemoteTabs INFO Generating tab list with filter 1727180602207 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.sys.mjs:43:5) JS Stack trace: LockException@util.sys.mjs:43:5 throwLockException@util.sys.mjs:127:11 WrappedLock@util.sys.mjs:141:15 WrappedCatch@util.sys.mjs:112:27 login@service.sys.mjs:1052:66 sync/<@service.sys.mjs:1330:26 WrappedCatch@util.sys.mjs:112:27 sync@service.sys.mjs:1338:7 1727180602207 Sync.Service INFO Cannot start sync: already syncing? 1727180602207 Sync.Service DEBUG Not syncing: login returned false. 1727180602217 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1727180602717 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1727180603044 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1727180604589 FirefoxAccounts INFO Polling device commands. 1727180604589 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180604589 Sync.Service INFO Starting sync at 2024-09-24 20:23:24 in browser session sIeDgVGZ_W1G 1727180604589 Sync.Service DEBUG In sync: should login. 1727180604590 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.sys.mjs:43:5) JS Stack trace: LockException@util.sys.mjs:43:5

Hi -

I research a lot of topics and admittedly have tons of bookmarks in tons of folders. I've used Firefox probably for ten years.

I can save new bookmarks on my desktop PC, but about a week ago, it's gotten harder and harder to save on my Macbook. I've cleared the cache many times, turned off all extensions. Shut down Firefox then reloaded it, and shut down my Macbook, which is the only time I'm able to save any bookmarks.. then it reverts back to not being able to save any.

What's going on, and how do I fix it?

Thanks.

My computer restarted on me (as always, this piece of garbage new laptop has to restart every other day for some stupid update or battery issue) and Firefox, despite still knowing my history and latest websites visited, does not have an option to open the many closed tabs.

I don't want to go back to Chrome, but there's basically only one thing I need from a browser and it's insurance against my devices turning off and leaving me without any of my tabs.

FFX 130.0.1 macOS 15.0 (This has nothing to do with the new macOS 15.0 Sequoia update as I have been using it for a week with absolutely no problems). This is absolutely a problem with Firefox or NextDNS. Thanks for your help in advance.

Woke up this morning and suddenly FFX is timing out when trying to access ANY site. Has been working fine - NO changes made to any settings. This literally came out of nowhere. Seems to be a DNS resolving issue. I get a time out with this error message: