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Firefox update error: Failed to check for updates.

Hello, When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually dow… (read more)

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

Asked by _dolphins 7 months ago

Answered by _dolphins 7 months ago

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Image corrupt or truncated for big sprite

Hello. I have a pretty big sprite image i am trying to display on my web page but mozzila wont display it. The sprite is 78016px by 1000px and im cropping it to be 736px … (read more)

Hello. I have a pretty big sprite image i am trying to display on my web page but mozzila wont display it. The sprite is 78016px by 1000px and im cropping it to be 736px by 1000px. Sprite is made out of a png sequence that was made in 3d software, now the thing is when i put in the non rendered verson of images(3D viewport colors) which windows labels as 8bit (maybe because of less colors) it gets displayed, but when i put the rendered version which windows labels as 32bit image it wont get displayed on Mozilla. It gets displayed on Chrome and Edge without any problems. The only difference beetween the images is that the rendered version has a transparent background behind the subject...they are the same sized sprite. I will drop the first frames of the sprite in the images section so you can get a better idea. Also all of the code and images is stored locally.

Asked by Bundalo Mihailo 7 months ago

Last reply by Bundalo Mihailo 7 months ago

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Newest update breaks file download from non-secure websites.

I have a well hidden web server that uses HTTP. I need to download files from that server. After the newest update, Firefox now gives a warning about the website and on… (read more)

I have a well hidden web server that uses HTTP. I need to download files from that server. After the newest update, Firefox now gives a warning about the website and on that warning is a button to "Allow Download". However when I click on that button, the file that gets downloaded IS NOT the file that I was initially attempting to download. It looks like it is a copy of the web page that was being displayed at the time. I noticed this behavior at work. I went home and used Firefox to connect to the server and everything connected and downloaded correctly. I went to see what version of Firefox was running. It was 124.0.2 and there was a button saying "Update Firefox". I clicked that button. My home Firefox updated to 125.01 and my home version of Firefox now also downloads the wrong file.

Asked by Joel Swanson 7 months ago

Last reply by zeroknight 7 months ago

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failed to check for update

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10. I have been able to manually … (read more)

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10.

I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update?

Thanks

Asked by ETERNALVOID 7 months ago

Answered by James 7 months ago

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Trying to install and use J2SE plug-in

I am trying to access Oracle eBS instance but when I login to the page, I get a notification as shown in the image. After installing the plug-in and restarting the brow… (read more)

I am trying to access Oracle eBS instance but when I login to the page, I get a notification as shown in the image.

After installing the plug-in and restarting the browser, when I try to run the application, I get the same notification.

Asked by Vatsala.Saxena 7 months ago

Last reply by James 7 months ago

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import data from my old pc to my new pc

i am setting up a new laptop and trying to import all my current data from my old pc. Nothing is right. It imported alll the shortcuts on my toolbar from years ago. None … (read more)

i am setting up a new laptop and trying to import all my current data from my old pc. Nothing is right. It imported alll the shortcuts on my toolbar from years ago. None of these are the current bookmarks from my old pc. ive tried syncing, importing again, nothing works. my bookmarks on my side bar are years old. I dont have ANY of these on my old pc as i deleted them years ago. what the heck is happening and how do i get my new pc browser to look exactly as my old pc looks. This is very frustrating. I have over 500 bookmarks on my sidebar. it looks like every bookmark i have EVER used. This is ridiculous.

Asked by jkhcast 7 months ago

Last reply by cor-el 7 months ago

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Primary pass work

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would … (read more)

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would be greatly appreciated. Tmg3842@yahoo.com

Asked by tmg3842 7 months ago

Last reply by cor-el 7 months ago

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Recent issue viewing my Shopify site

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have thi… (read more)

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have this issue on Safari, or on Firefox when I open a private browsing window. It is something to do with Firefox, but I don't want to have to open a private window every time I go to my store. Is there a solution? This has only been happening for the last few days. Thanks

Asked by leslie.day 7 months ago

Last reply by zeroknight 7 months ago

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How to allow downloads of my photos from my phone

Not sure if this is a new 'feature' post-update but it's damn annoying. I was busily transferring some photos that I'd taken on my phone over to Firefox on my Mac. Wasn… (read more)

Not sure if this is a new 'feature' post-update but it's damn annoying. I was busily transferring some photos that I'd taken on my phone over to Firefox on my Mac. Wasn't until I went to find them on the Mac where they would normally be and couldn't find them. Bit of digging, opening up the Download 'history' on Firefox and saw "File not downloaded: possible security risk".

I can see that I can disable this 'feature' but it seems to be a global "allow". Is there any way I can tell Firefox to allow any downloads from my devices on my network yet warn for potentially insecure downloads from the web?

TIA

Asked by countryman 7 months ago

Answered by zeroknight 7 months ago

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Unable to install any extensions.

When trying to install any extensions on either the Mozilla Addons website or directly via the Extension settings, it fails to do so. I've attached a screenshot of the M… (read more)

When trying to install any extensions on either the Mozilla Addons website or directly via the Extension settings, it fails to do so.

I've attached a screenshot of the Mozilla Addons website when it fails to install the extension. On some other addons that I've attempted in the past, it just shows the throbber forever.

I have checked the Multiprocess Browser Console and it says that it fails to move the file because it's locked (NS_ERROR_FILE_IS_LOCKED). I have also attached a screenshot of that.

Asked by Kate 7 months ago

Answered by Kate 7 months ago

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Proton Emails Don't Show Attached Inline Pictures

Windows 11 Firefox browser 125.0.1 In Proton Mail, when I receive an email with an picture attached inline, I get the following error message: "Your browser could not ve… (read more)

Windows 11 Firefox browser 125.0.1

In Proton Mail, when I receive an email with an picture attached inline, I get the following error message: "Your browser could not verify the remote server's identity. The image might be hosted using the http protocol." Is this issue with settings in Proton or Firefox? How do I fix this? See image below. Thank you.

Asked by 2doxiedad 7 months ago

Last reply by cor-el 7 months ago

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YouTube

After years of accessing www.youtube.com with Firefox with no problem, the website is no longer accessible as of yesterday. When I point my browser to that URL, I get a … (read more)

After years of accessing www.youtube.com with Firefox with no problem, the website is no longer accessible as of yesterday. When I point my browser to that URL, I get a screen with greyed out video previews, greyed out titles, greyed out account access and a search window that does not do anything. I can access YouTube just fine with Safari. I've cleared my cache. Please advise.

Jim

Asked by jwhawkins 7 months ago

Last reply by cor-el 7 months ago

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When searching with google it always opens a new Tab with some not working Address

When searching with google it always opens a new Tab with some not working Address. Whether i just search or click on pictures or look at a picture more in detail it alwa… (read more)

When searching with google it always opens a new Tab with some not working Address. Whether i just search or click on pictures or look at a picture more in detail it always opens this tab: Look at picture: At this point it is really annoying and in the settings of the browser i don't seem to find a solution. Please help.

Asked by Politiv Christoph 7 months ago

Last reply by cor-el 7 months ago

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failed to update firefox.. so frustrated..

something apparently got corrupted in firefox.. i tried running update and i keep getting failed to update.. i have refreshed.. i have uninstalled and reinstalled ...noth… (read more)

something apparently got corrupted in firefox.. i tried running update and i keep getting failed to update.. i have refreshed.. i have uninstalled and reinstalled ...nothing. i am sure there is a folder or file somewhere that is corrupted and i cannnot find it. because even when i uninstall and reinstall fresh. all my bookmarks are there .. how to i start a TRUE NEW install??

Asked by dj3642a 7 months ago

Last reply by Paul 6 months ago

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Change Firefox filename pattern for Take Screenshots

Firefox can take screenshots of pages or screenshots of custom areas of pages. According to the documentation, when we download the image, the filename should follow the… (read more)

Firefox can take screenshots of pages or screenshots of custom areas of pages.

According to the documentation, when we download the image, the filename should follow the pattern: Screen Shot yyy-mm-dd at hh.mm.ss.png. If I use the :screenshot at the console, the pattern works as documented.

But Firefox is using a different pattern when I choose Take Screenshot from the context menu. The pattern includes the page's title. Example: Screenshot 2024-04-14 at 18-35-16 General ‹ Settings ‹ Geomaster Lda — WordPress.png.

Since the page title can have non common filename characters, I have problems with such filenames. My uploads to MediaWiki fails with such filenames. I know I can report or improve MediaWiki, but my question here is quite simple.

Can I change the Firefox's default pattern for Take Screenshot's downloads?

Asked by Jorge Gustavo Rocha 7 months ago

Last reply by jonzn4SUSE 7 months ago

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firefox

when I click on the firefox icon to load it takes me to my home page, but within 20-30 seconds it loads firefox again. it is very frustrating when I.m starting something … (read more)

when I click on the firefox icon to load it takes me to my home page, but within 20-30 seconds it loads firefox again. it is very frustrating when I.m starting something and firefox loads again taking me back to home page. I have to go down to the bottom and click off the second firefox. I don't know how or why this started. Thanks for any help.

Asked by jimi1952 7 months ago

Last reply by zeroknight 7 months ago

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Firefox extremely slow to load pages or connect to Web sites after startup - Follow-Up

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last proc… (read more)

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last process could really fix the issue. It didn't, not always. Over the years, there have been times when the issue would still pop up, but not as often as before (2022 and earlier).

I have a feeling that during an issue, FF is having difficulty setting up shop after starting up. Consequently, it is spending more time before it could become prepared to connect to the Net. I've come up with another "solution," which is deleting (or moving out) xulstore.json in the profile folder after exiting or before starting FF. You can create a batch command or script to execute the process.

So far, FF is connecting immediately after startup.

Asked by mobilesuit 7 months ago

Last reply by mobilesuit 6 months ago