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  • Archived

Sync not working

Before Sunday FIrefox would sync your bookmarks, passwords and everything you had before. They turned it off and told NO ONE. Google Chrome will has sync that puts in y… (read more)

Before Sunday FIrefox would sync your bookmarks, passwords and everything you had before. They turned it off and told NO ONE. Google Chrome will has sync that puts in your bookmarks, passwords and everything. TURN IT BACK ON. PEOPLE CAN SYNC BOTH THEIR COMPUTER AND THEIR PHONE!

Asked by Kirby 1 year ago

Last reply by cor-el 1 year ago

  • Archived

PDF displaying as blank document.

We are on version 103.0.1 and have started having a problem with the PDF viewer showing blank documents. If you download the document is is good. How can we get the docum… (read more)

We are on version 103.0.1 and have started having a problem with the PDF viewer showing blank documents. If you download the document is is good. How can we get the document to open correctly in the viewer.

Asked by Dale_J_Souza 1 year ago

Last reply by Dale_J_Souza 1 year ago

  • Solved
  • Archived

Youtube occasionally infinite loads

Sometimes when I open a video it doesn't play, it infinite loads with a black screen and I tested it on a separate browser and the video works there I've tried deleting … (read more)

Sometimes when I open a video it doesn't play, it infinite loads with a black screen and I tested it on a separate browser and the video works there

I've tried deleting cache and cookies but it doesn't work

Asked by RandomDuck 1 year ago

Answered by Mamoon 1 year ago

  • Archived

Clicking on a certain link does not do anything in FF but works fine in Chrome

Hi, I created a sign in to a particular account for a website using FF about a year ago & used it several times without issue. I haven't used it in about 6 months &am… (read more)

Hi, I created a sign in to a particular account for a website using FF about a year ago & used it several times without issue. I haven't used it in about 6 months & now when I try to sign in, nothing happens. The mouse pointer turns to a pointing hand when I hover over the sign in, but that's it, the tab doesn't refresh & no new tab is opened. It doesn't look like FF recognizes this as a link.

When I right click on other links I get the option to: Open Link in New Tab Open Link in New Window etc...

but when I right click on this link causing me issues, I get: Save page as... Save Page to Device etc...

It is as though FF doesn't see this as a valid link. I'm using Windows 10 64 bit & FF version 103.0.1 & have FF set to automatic update.

I've run FF in safe mode & no change, suggesting it's not my add-ons.I've Googled the problem & seen examples of what look similar, but no solution seems to work. In particular I've tried the suggestions from https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can but none helped.

I don't have any issues with this link in other browsers. Chrome opens it up in an instant & I'm wondering whether it would be just easier switching to Chrome as my default.

I'd love to stick to FF as my default, can anyone help?

Asked by Paz 1 year ago

Last reply by Paz 1 year ago

  • Archived

Soundcloud fails to load except in incognito mode

Hello, The past few weeks I have run into the issue where Soundcloud fails to load and returns an error. This is circumvented multiple ways. Either I open soundcloud in… (read more)

Hello,

The past few weeks I have run into the issue where Soundcloud fails to load and returns an error. This is circumvented multiple ways. Either I open soundcloud in incognito mode and it works fine, or I clear the cache in normal mode. BUT in the second option soundcloud only works during the first visit.

I found a previous question asked here detailing the same exact issue but nobody found a solution that worked. https://support.mozilla.org/en-US/questions/1346767

Other info I think would be useful: Soundcloud works on my laptop running the same exact profile for firefox. Hinting to me that something else on my computer is in the way.

Deleting all history, cookies, cache, extensions; has not helped

I have attached the images below just as the previous poster has. Including the console log filled with errors.

Hopefully someone can help with this headache!

Asked by Dean 1 year ago

Last reply by nbui 1 year ago

  • Archived

Firefox changed the way it displays url suggestions

I go to Yahoo.com for email several times daily. I rarely go to Youtube.com . I believe the order that url suggestions (and autocomplete) come up has changed in one of … (read more)

I go to Yahoo.com for email several times daily. I rarely go to Youtube.com .

I believe the order that url suggestions (and autocomplete) come up has changed in one of Firefox's updates and now, as soon as I type the "y", Firefox suggests Youtube.com . I go to Yahoo.com a hundred times for any one time I might visit Youtube and Yahoo would come first alphabetically so I would assume it would "suggest" Yahoo before Youtube.

My guess is that Firefox decides on which site is more popular during daily browsing but this was not the case before.

I have tried several methods to attempt to control the order the suggestions appear but Youtube still autocompletes as soon as I type the "y".

Any way to change this to my liking? Or is this just the way it is and will be?

I've attached a screenshot but I edited it to obliterate a few id's and personal information from the example url's.

  • Archived

History is not being saved on my iphone browser

The Firefox app on my iphone11PRO does not retain history of sites visited. When I go to settings and click on History, there is an icon with a folder that says Recently … (read more)

The Firefox app on my iphone11PRO does not retain history of sites visited. When I go to settings and click on History, there is an icon with a folder that says Recently Closed. Below that, there is the notation "Websites you've visited recently will show up here." But... Nothing is there. When I look at Homepage, "Recently saved" and Recently Visited" are both turned on. What am I missing?

Asked by JHK 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Strange problem with video

Hello! I have had this problem for about 9 months. The reason is somehow related to the autoplay of multimedia on web pages. Technical information is given at the end. … (read more)

Hello!

I have had this problem for about 9 months. The reason is somehow related to the autoplay of multimedia on web pages. Technical information is given at the end.

After starting work on the computer, all functions work correctly. The video plays normally. After several hours of working at the computer, scrolling through the feed on Instagram (before the video appears in the feed), or viewing stories, or opening a video on YouTube, the web page freezes for a few seconds, after which the screen also turns off for a few seconds (not goes blank), and when it is turned back on, the video either does not play at all showing the loading animation, or only the sound is played, and instead of the video, only a rectangle filled with a random color (black, green, pink) appears.

After that, ALL videos in ALL open tabs stop playing again. Google spreadsheets also stop working (sometimes it also happens because of them, not the video).

This issue also affects other programs on this PC. For example, Telegram Desktop. It shows previews of images and videos, stickers and GIFs, but when I try to open an image to full screen or play a video, the screen goes completely black. But at this time the video is playing and I can hear the sound. Although the mouse cursor is not showing, the controls work and I can close the view in the upper right corner.

Restarting programs does not solve the problem, but ending the Windows session or restarting helps.

OS: Windows 10 Pro 64-bit (21H2) Firefox: 103.0.1 64-bit currently, problems started since 80s version Hardware: Intel Core i3-7100 CPU @ 3.90GHz; RAM 8Gb; Intel HD Graphics 630

What has already been done:

 - disabling all add-ons
 - memory test using memtest
 - complete reinstallation of windows with formatting of the system disk

How can I gather logs or technical information about these crashes to find the cause?

PS. Sorry for the mistakes in the text. this is google translate

Asked by hodytone 1 year ago

Last reply by hodytone 1 year ago

  • Archived

default browser

i don't know why but my default browser when i search something is yahoo and i don't want that i want google because i know how to use it and this happened before but but… (read more)

i don't know why but my default browser when i search something is yahoo and i don't want that i want google because i know how to use it and this happened before but but i fixed it in settings and now in settings it says my default browser is Firefox i know but nothing about when you search something and it takes you to google please help me fix this i fricking out

Asked by Sonya khan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I dump this last horrible upgrade?

This last upgrade on Aug 1st has completely screwed up my browser. My zoom is now insane, requiring shrinks that ruin boxes and other web objects. Half of my menu is gone… (read more)

This last upgrade on Aug 1st has completely screwed up my browser. My zoom is now insane, requiring shrinks that ruin boxes and other web objects. Half of my menu is gone. Never seen a worse browser disaster. How do I reverse this upgrade? Thanks for your time.

Asked by iliveinmyinbox101 1 year ago

Last reply by iliveinmyinbox101 1 year ago

  • Archived

Firefox Add-Ons

I can download extensions and add them to firefox, but I can not pin them into the browser. 3 of them pinned themselves, but the rest are missing. If I click the 3 bars … (read more)

I can download extensions and add them to firefox, but I can not pin them into the browser. 3 of them pinned themselves, but the rest are missing. If I click the 3 bars in the upper right of the browser, I can find the extensions in the settings. I can enable them, but I can not figure out how to find the extensions in firefox. How do I pin them or use them?

Asked by audiobookdb 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Error code: SEC_ERROR_REVOKED_CERTIFICATE

So I have a website that had SSL revoked, but I just got it reissued and installed/activated. Since it's back I'm still having issues connecting to the website on Firefo… (read more)

So I have a website that had SSL revoked, but I just got it reissued and installed/activated.

Since it's back I'm still having issues connecting to the website on Firefox/Safari still, but not chrome.

Even though if I personally fix the error issue it's probably happening to other people using the same browser (I think?)

So my question is will the error ever go away on itself over time or is my website inaccessible to anyone using firefox unless they fix the error themselves in their OWN browser settings?

Asked by ifed27 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

can't no longer download files, pdf etc.

Since this week. I can no longer download and open files, pdf etc.It say: failed I need urgent to get repaired it do download printed customer invoices and other files. … (read more)

Since this week. I can no longer download and open files, pdf etc.It say: failed I need urgent to get repaired it do download printed customer invoices and other files.

Thank for your support. Peter

Asked by info7277 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

forecast.weather.gov

Over last several weeks have gotten below when try to go to Forecast.Weather.gov site. Site works on Chrome. Disabled protection and allow pop-ups but still get. Firef… (read more)

Over last several weeks have gotten below when try to go to Forecast.Weather.gov site. Site works on Chrome. Disabled protection and allow pop-ups but still get. Firefox 103.0.1 64 bit on Win10 Pro 21H1.

Access Denied You don't have permission to access "http://forecast.weather.gov/MapClick.php?" on this server. Reference #18.640c3017.1660144556.1adb14d4

Asked by ken171 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox open create a Palemoon folder when I open it

Hi I'm coming from Palemoon browser and I had imported my profile from i there is few years All work good excepted each time I open Firefox a folder named "Palemoon" i… (read more)

Hi

I'm coming from Palemoon browser and I had imported my profile from i there is few years

All work good excepted each time I open Firefox a folder named "Palemoon" is created ...

I have to edit some config file to delete this but where and how this is my quation ...

Thanks

Asked by mike 1 year ago

Last reply by mike 1 year ago

  • Archived

Firefox opening in small window

Firefox is supposed to open in the same mode as when it is closed. This is not happening and while not a terrible problem it is annoying to have to resize the display ev… (read more)

Firefox is supposed to open in the same mode as when it is closed. This is not happening and while not a terrible problem it is annoying to have to resize the display every time I open the program. Nothing I do changes the situation.

Is this a bug in the latest update ?? If not, how do I correct the problem??

Asked by j-olivier 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I have a new computer and tried to import my firefox data and I'm not able to.

Looks like there's no available data.... I want to be able to import the data I used on July 2021 but it is nowhere to be found... How can I get a hold of an old version … (read more)

Looks like there's no available data.... I want to be able to import the data I used on July 2021 but it is nowhere to be found... How can I get a hold of an old version of my data?

Thanks!

Asked by amezquita720 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Big sessionstore file crashes browser

At some moment I´ve got a pretty big sessionstore file (6,6 Mb) which does not load properly. I´ve tried a few of FF versions and settings. My current version 103.0.1 64 … (read more)

At some moment I´ve got a pretty big sessionstore file (6,6 Mb) which does not load properly. I´ve tried a few of FF versions and settings. My current version 103.0.1 64 bit loads it for few minutes and crashes when tabs appear. Some older versions loads it but after that have various problems with program interface: new tabs sometimes won´t open, no float tips when I´m hove cursor over tab header and so on. Also in such cases browser often crashes and not update old sessionstore file. I have 16 Gb of RAM, FF takes up to 5,5 Gb before tabs appear for moment and FF crashes. I have such big sessionstore file earlier (for example, 24.07.22 it has size of 6,5 Mb), but all worked fine. Maybe there are any internal setting that I have to try?

Asked by goblin_online 1 year ago

Answered by goblin_online 1 year ago