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Firefox suddenly will not start

During class today, Firefox unexpectedly crashed on my Windows 10 PC after downloading a pdf file from my History teacher. Now, when I try to open Firefox, a transparent … (read more)

During class today, Firefox unexpectedly crashed on my Windows 10 PC after downloading a pdf file from my History teacher. Now, when I try to open Firefox, a transparent box quickly appears before disappearing again, not opening Firefox. I have yet to find a solution that has worked.

Asked by micjdig2 4 days ago

Last reply by FredMcD 11 hours ago

I lost the old login password Credentials which I stored in Mozilla

My hp note book agot a reset recently with the windows 10 and I lost the previous mozilla with all credentials login id and password which I stored in mozilla browser and… (read more)

My hp note book agot a reset recently with the windows 10 and I lost the previous mozilla with all credentials login id and password which I stored in mozilla browser and same are replaced by Chrome Saved Credentials now what I do to retrieve my old credentials which I saved on Mozilla as I have seen many old answers from you I didn't found any folder with old data of Mozilla Please help me

Asked by MUBASHIR HAMEED KHAN 3 days ago

Last reply by MUBASHIR HAMEED KHAN 16 hours ago

Addons are getting disabled automatically

Looking for any help or advice, I only use 2 addons in firefox, they are Bitdefender Wallet and Adblock and since the last Firefox update I cannot get either working. I … (read more)

Looking for any help or advice,

I only use 2 addons in firefox, they are Bitdefender Wallet and Adblock and since the last Firefox update I cannot get either working. I can install adblock, it will work until the browser is closed, next time I open the browser it will be disabled with no option to re enable it and no explanation as to why it was disabled. I have tried a few addons as a test and after the browser is closed all will be automatically disabled. With Bitdefender wallet trying to install the extension results in an error of the download is corrupt.

I have used Firefox for years with both of these options and no errors. To try and fix I have reinstalled both Firefox and Bitdefender but the issue remains the same.

Current Firefox build is at 84.0.2

Any advise would be brilliant as I really do not want to resort to Chrome (which is working perfectly).

Many thanks.

Asked by stuart47 1 week ago

Last reply by FredMcD 1 day ago

Sync between main and back up W7 computers 78.6.1 esr 32 bit

Help an old man out.Just can't get this to work. Both have same computer names so I added spare to one. It shows both computers connected and has the spare name shown for… (read more)

Help an old man out.Just can't get this to work. Both have same computer names so I added spare to one. It shows both computers connected and has the spare name shown for the on to sync. Sync's but nothing changes. I have a text file saved. Thanks GBY Sync log:


1611420347793 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1611420365289 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1611420365289 FirefoxAccounts ERROR Rejected FxA webchannel message from remoteType = web 1611420467606 Sync.RemoteTabs INFO Generating tab list with filter 1611420467607 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1611420494426 FirefoxAccounts INFO Polling device commands. 1611420494427 Sync.Service DEBUG User-Agent: Firefox/78.6.1 (Windows NT 6.1; Win64; x64) FxSync/1.80.0.20210105204613.desktop 1611420494427 Sync.Service INFO Starting sync at 2021-01-23 08:48:14 in browser session cHKRM1WU9_Po 1611420494427 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1611420494431 Sync.Status INFO Resetting Status. 1611420494431 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1611420494433 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1611420494433 FirefoxAccounts DEBUG getOAuthToken enter 1611420494435 FirefoxAccounts TRACE getCachedToken returning cached token 1611420494435 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1611420494435 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1611420494440 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1611420495564 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/info/collections 1611420495565 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/info/configuration 1611420496463 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/info/configuration 1611420496464 Sync.Service DEBUG Fetching global metadata record 1611420496464 Sync.Service DEBUG Weave Version: 1.80.0 Local Storage: 5 Remote Storage: 5 1611420496464 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1611420496464 Sync.Service INFO Testing info/collections: {"crypto":1611417451.68,"forms":1611420292.39,"bookmarks":1611420346.84,"passwords":1611420340.48,"prefs":1611418093.68,"history":1611420349.43,"meta":1611418113.77,"clients":1611420336.08,"tabs":1611420343.68} 1611420496464 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1611417451.68 1611420496464 Sync.Synchronizer DEBUG Refreshing client list. 1611420496465 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1611420496465 Sync.Engine.Clients DEBUG Resetting clients last sync time 1611420497644 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1611420498110 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1611420498111 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1611420498111 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 889 1611420498219 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/clients?full=1&limit=1000 1611420498225 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 2 reconciled. 1611420498226 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1611420498228 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1611420498230 Sync.Engine.Clients INFO Hiding stale client UNNdtX1U1ol2 - in known stale clients list 1611420498235 Sync.Synchronizer INFO Updating enabled engines: 1 clients. 1611420498239 Sync.Synchronizer INFO Syncing all enabled engines. 1611420498240 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation 1611420498242 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420498243 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation 1611420498245 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1611420499129 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/passwords?newer=1611419554.4&full=1&limit=1000 1611420499132 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420499133 Sync.Engine.Tabs INFO 1 outgoing items pre-reconciliation 1611420499135 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420499143 Sync.Engine.Tabs INFO Posting 1 records of 678 bytes with batch=true 1611420499144 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1611420499145 Sync.Collection DEBUG POST Length: 678 1611420500418 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/tabs?batch=true&commit=true 1611420500422 Sync.Engine.Bookmarks DEBUG Checking if server sync ID M6Ro0mF7ZkA9 matches existing 1611420500423 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation 1611420500426 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420500427 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1611420500429 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1611420500432 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Building merged tree 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Applying merged tree 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Updating local items in Places 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Cleaning up observer notifications left from last sync 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Inserting Places for new items 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Updating origins for new URLs 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply remote item ops 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Staging change GUID ops 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply new local structure ops 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Removing tombstones for revived items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new tombstones for non-syncable and invalid items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Removing local items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Changing GUIDs 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Applying remote items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Recording item added notifications for new items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Recording item changed notifications for existing items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Removing old keywords 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Removing old tags 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Upserting new items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Flagging frecencies for recalculation 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new keywords for new URLs 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new tags for new URLs 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Updating origins for changed URLs 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Applying new local structure 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Resetting change counters for items that shouldn't be uploaded 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Bumping change counters for items that should be uploaded 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Flagging applied remote items as merged 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging items to upload 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Cleaning up staged items left from last sync 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging weak uploads 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging items with older local dates added 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging remaining locally changed items for upload 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging structure to upload 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging tags to upload 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging tombstones to upload 1611420500436 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust took 8.600ms 1611420500436 Sync.Engine.Bookmarks.Mirror DEBUG Notifying Places observers 1611420500443 Sync.Engine.Bookmarks.Mirror DEBUG Notifying Places observers took 6.341ms 1611420500443 Sync.Engine.Bookmarks.Mirror DEBUG Fetching records for local items to upload 1611420500444 Sync.Engine.Bookmarks.Mirror DEBUG Fetching records for local items to upload took 1.063ms 1611420500446 Sync.Engine.Bookmarks INFO Posting 1 records of 422 bytes with batch=true 1611420500446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1611420500447 Sync.Collection DEBUG POST Length: 422 1611420501419 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/bookmarks?batch=true&commit=true 1611420501467 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":1} 1611420501468 Sync.Engine.Addons DEBUG Refreshing reconciler state 1611420501468 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1611420501470 Sync.AddonsReconciler DEBUG Rectifying state for addon DoH Roll-Out (version=1.3.0, id=doh-rollout@mozilla.org) 1611420501471 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0, id=formautofill@mozilla.org) 1611420501471 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=39.0.0, id=screenshots@mozilla.org) 1611420501471 Sync.AddonsReconciler DEBUG Rectifying state for addon WebCompat Reporter (version=1.3.0, id=webcompat-reporter@mozilla.org) 1611420501471 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compat (version=11.0.0, id=webcompat@mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Default (version=1.0, id=default-theme@mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=1.0, id=firefox-compact-light@mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=1.0, id=firefox-compact-dark@mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Google (version=1.0, id=google@search.mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Amazon.com (version=1.1, id=amazondotcom@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon Wikipedia (en) (version=1.0, id=wikipedia@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon Bing (version=1.1, id=bing@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon DuckDuckGo (version=1.0, id=ddg@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon eBay (version=1.0, id=ebay@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon Widevine Content Decryption Module provided by Google Inc. (version=4.10.1582.2, id=gmp-widevinecdm) 1611420501475 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1611420501479 Sync.Engine.Addons DEBUG First sync, uploading all items 1611420501479 Sync.Engine.Addons.Store DEBUG doh-rollout@mozilla.org not syncable: vetoed by the addon manager. 1611420501479 Sync.Engine.Addons.Store DEBUG formautofill@mozilla.org not syncable: vetoed by the addon manager. 1611420501479 Sync.Engine.Addons.Store DEBUG screenshots@mozilla.org not syncable: vetoed by the addon manager. 1611420501480 Sync.Engine.Addons.Store DEBUG webcompat-reporter@mozilla.org not syncable: vetoed by the addon manager. 1611420501480 Sync.Engine.Addons.Store DEBUG webcompat@mozilla.org not syncable: vetoed by the addon manager. 1611420501480 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG firefox-compact-light@mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG firefox-compact-dark@mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG google@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG amazondotcom@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG wikipedia@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG bing@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG ddg@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG ebay@search.mozilla.org not syncable: not installed in profile. 1611420501481 Sync.Engine.Addons.Store DEBUG gmp-gmpopenh264 not syncable: type not in whitelist: plugin 1611420501481 Sync.Engine.Addons.Store DEBUG gmp-widevinecdm not syncable: type not in whitelist: plugin 1611420501481 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation 1611420501482 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420501483 Sync.Engine.Forms INFO 0 outgoing items pre-reconciliation 1611420501484 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420501486 Sync.Engine.History DEBUG Checking if server sync ID 27dB4VFjWUhD matches existing 1611420501488 Sync.Engine.History INFO 1 outgoing items pre-reconciliation 1611420501488 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420501491 Sync.Engine.History INFO Posting 1 records of 610 bytes with batch=true 1611420501491 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1611420501491 Sync.Collection DEBUG POST Length: 610 1611420502517 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/history?batch=true&commit=true 1611420502520 Sync.Engine.Extension-Storage INFO Skipping extension-storage sync with a chance of 0.5: false 1611420502524 Sync.Engine.Extension-Storage DEBUG Syncing extension settings for [] 1611420502525 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of history - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1611420502526 Sync.Doctor INFO Skipping validation: no engines qualify 1611420502526 Sync.Status DEBUG Status.sync: success.sync => success.sync 1611420502526 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1611420502526 Sync.Synchronizer INFO Sync completed at 2021-01-23 08:48:22 after 8.10 secs. 1611420502527 Sync.Declined DEBUG Handling remote declined: [] 1611420502528 Sync.Declined DEBUG Handling local declined: [] 1611420502528 Sync.Declined DEBUG Declined changed? false 1611420502528 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1611420502530 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=

Asked by rad4Jesus8 2 days ago

How can I contact Mozilla to remove a link to a page that no longer exists?

How can I contact Mozilla to remove a link to a page that no longer exists? The page was taken down, but all the info on the page pops up on the link when I search. … (read more)

How can I contact Mozilla to remove a link to a page that no longer exists? The page was taken down, but all the info on the page pops up on the link when I search.

Asked by neagle7 5 days ago

Last reply by FredMcD 3 days ago

Updating Firefox broke it, spinning white wheel, constantly crashing scripts load times last at least ten minutes. HELP

The last time I updated Firefox I had such a bad time I swore never to update it again, however yesterday an addon I use couldn't work without updating. So I bit the bull… (read more)

The last time I updated Firefox I had such a bad time I swore never to update it again, however yesterday an addon I use couldn't work without updating. So I bit the bullet and did. I've been regretting it ever since. At best it works slightly slower than my old version which was 61.0.1. At worst I miss the days of internet explorer.

The most common issues are 1. White Wheel: When I swap tabs or open a new one I often get a spinning white wheel. This can last anywhere from seconds to at least ten minutes. I've asked around and tried everything suggested, nothing has gotten rid of it.

2. Scripts breaking: This started later on after installing it. Almost any time I refresh a tab or open a new one a script in some other tab breaks. At least twice I was just watching a video in one tab, not even touching the computer and a script breaks in another tab.

Please, I just want my browser to run properly. WITHOUT having to sacrifice my settings/history/bookmarks/addons

Asked by maswartz 3 days ago

How can I slim down my Firefox Profile?

I got a new computer and am moving my profile to new computer(W10 to W10). The old profile is 464MB, mostly in Storage/Default 234MB I think this is a lot and want to sli… (read more)

I got a new computer and am moving my profile to new computer(W10 to W10). The old profile is 464MB, mostly in Storage/Default 234MB I think this is a lot and want to slim it down. I want to keep bookmarks and have it auto recall previous sites I have visited. Can I keep the bookmarks and auto recall, but delete some of the files? These files are big also, places.sqlite, webappstore.sqlite, favicons.sqlite Thank you very much.

Asked by HnLA 1 week ago

Last reply by HnLA 3 days ago

Firefox 84.0.2 not playing embedded Youtube videos.

Getting errors messages like; An error occurred. Please try again later. (Playback ID: esTXxYqBr25ETVYS) Tried resetting FF, clearing cache and cookies etc. to no avail.… (read more)

Getting errors messages like;

An error occurred. Please try again later. (Playback ID: esTXxYqBr25ETVYS)

Tried resetting FF, clearing cache and cookies etc. to no avail.

This started about a week ago.

Youtube webpage is working properly, just embedded videos are fubar.

Grrrrrrrrrrrrrr

Asked by audio_downunder 1 week ago

Last reply by FredMcD 4 days ago

uTorrent does not start from Firefox

Does anyone have experience with this phenomenon: When you click on a torrent link on a page opened in Firefox 83 (and above), the first window pops up, but the second on… (read more)

Does anyone have experience with this phenomenon:

When you click on a torrent link on a page opened in Firefox 83 (and above), the first window pops up, but the second one (in which uTorrent would come) is no longer. Nothing happens. Specifically, the entry is C: \ ProgramData \ Microsoft \ Windows \ WER \ ReportArchive \ AppCrash_uTorrent.exe....

If I revert to Firefox 82 or 78.6esr, the error will not occur.

If I choose not to download uTorrent but to download the torrent file, it works fine with all versions of Firefox.

Asked by gombszem 1 month ago

Last reply by FredMcD 4 days ago

Logins and Passwords

My logins and passwords keep getting removed. I have to go and place a copy of the key4, logins, and logins.json back into the folder. Every few days the logins and passw… (read more)

My logins and passwords keep getting removed. I have to go and place a copy of the key4, logins, and logins.json back into the folder. Every few days the logins and passwords shows no synced logins found.

Asked by jimmabry 5 days ago

Last reply by cor-el 5 days ago

Firefox crashing constantly and incredibly unstable

Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes… (read more)

Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes. Biggest issues are on Reddit. I'm able to browse the Firefox support pages with minimal issues (although it has crashed once or twice).

Crash happens in Safe Mode. (I'm in safe mode right now and it just crashed) I did a FULL clean install about a week ago. (actually did it twice just to be sure)

Not sure what info you need in order to help, but here is some of the crash report from the latest one today.

Signature servo_arc::Arc<T>::drop_slow<T> | servo_arc::Arc<T>::drop_slow<T> | mozilla::dom::Element::UnbindFromTree More Reports Search UUID 2a1bc85b-67b2-4dd4-a669-82da60210119 Date Processed 2021-01-19 18:12:21 UTC Uptime 19 seconds Install Age 845,692 seconds since version was first installed (1 week, 2 days and 18 hours) Install Time 2021-01-08 20:07:45 Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05) Buildhub data OS Windows 10 OS Version 10.0.19042 Build Architecture amd64 CPU Info family 6 model 158 stepping 10 CPU Count 12 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

UHD Graphics 630 (Mobile) (0x3e9b)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffffff Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,992,422,912 bytes (138.53 TB) Available Page File 7,993,192,448 bytes (7.99 GB) Available Physical Memory 4,360,728,576 bytes (4.36 GB) System Memory Use Percentage 48 EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8d, AdapterSubsysID2: 12191462, AdapterDriverVersion2: 26.21.14.3086DWrite? DWrite+ WR? WR- OMTP? OMTP+4

Processor Notes

processor_ip-172-31-18-68_us-west-2_compute_internal_7; ProcessorPipeline; non-integer value of "SecondsSinceLastCrash"

Asked by elliotlandes 6 days ago

Last reply by FredMcD 5 days ago

Google street view not working properly

I've noticed for about 2 weeks now, my google street view is not working like it used to. It some times will not respond and when it does respond it is very slow. I didn'… (read more)

I've noticed for about 2 weeks now, my google street view is not working like it used to. It some times will not respond and when it does respond it is very slow. I didn't used to have this problem, so maybe a new Firefox update or some other issue is causing then problem? How can I view my browser settings to see if some thing there is causing the problem? Hopefully, someone can help and cure the problem. Thanks,

Asked by sciencemagic 1 month ago

Last reply by sciencemagic 5 days ago

  • Solved

My master password isnt being accepted

Hi, as a user of Firefox from day1 I have hit my first problem so not bad going. Right, I have a win10 desktop(DT1) and 2 laptops (LP1 AND LP2). All win10 fully patched u… (read more)

Hi, as a user of Firefox from day1 I have hit my first problem so not bad going. Right, I have a win10 desktop(DT1) and 2 laptops (LP1 AND LP2). All win10 fully patched up &Firefox 84.02. This morning I noticed my network share from LP1 to DT1 wasnt working and found LP1 powered down. Powered it up & it looked to be completing a patch (KB4598242) so let it finish successfully and logged in. It wouldnt take the 2 master pw prompts although definitely typing them correctly. Poked around the forum that talks of key4.db, key3.db and logins.json. Only had key4db but had a loginsbackup.json. deleted logins.jason and renamed loginsbackup. reloaded. Same, so am stuck. Did notice as LP1 loaded after powering on that a Firefox update occurred. Could one have messed the other? Anyway these things seldom happen on their own so what went on yesterday. On LP2 I noticed that on each reboot I got 2 identical FFox windows. I tried refresh, uninstalling ffox & mainteneance service, same. So I searched for the word firefox and deleted everything I could find and reinstalled FFox. Same, so switched off & gave up. Perhaps I have sync between my devices, not sure. However I have never at any stage changed my master passwords which is the same on all 3 pc's. Any ideas? Shame to lose over 120 passwords if I have to somehow start over again by uninstalling FFox and reinstalling..that'll take ages. And of course the password prompt is coming up all the time whilst typing this. Help please

Asked by oldchap47 1 week ago

Answered by oldchap47 1 week ago

firefox import from another computer

Dear all, How can I import setting from one computer to lots of another computers for firefox setting? For example, I have setup setting as attachments, how can I import … (read more)

Dear all, How can I import setting from one computer to lots of another computers for firefox setting? For example, I have setup setting as attachments, how can I import to another computer quickly? Thanks a lot.

Asked by 耀彰 1 week ago

Find a folder that the bookmark is in.

I search for a folder, usually by topic. Perhaps I'm looking for Buicks and find several bookmarks. Now I want to find the folder that it's in to perhaps find more cars. … (read more)

I search for a folder, usually by topic. Perhaps I'm looking for Buicks and find several bookmarks. Now I want to find the folder that it's in to perhaps find more cars. The folder might be CARS, AUTO, VEHICLES or whatever.

How do I search for the FOLDER?

Looking for this solution, I find several answers, none work. The start at the end does not show the folder. There is no way I know of to search for a folder. Help?

Larryo Mac OS

Asked by fl4321 2 weeks ago

Last reply by cor-el 1 week ago

Web Page Loads Improperly

I am continuing to have issues going to this web site. www.goldtonemusicgroup.com/goldtone. Works great on chrome but firefox fails miserably. The page needs to be downsi… (read more)

I am continuing to have issues going to this web site. www.goldtonemusicgroup.com/goldtone. Works great on chrome but firefox fails miserably. The page needs to be downsized and when you click on a link it may open it but it may be behind it but I am never able to get to it. I think possibly the last update something must have messed up. I used to be able to load it but not anymore. I have to use another browser to work with this web site. Other web sites seem to be ok. Thanks for any info.

Asked by lisotta1948 1 week ago

Last reply by cor-el 1 week ago

Javascript Redirection Not Working

Hello, I have a web page that prints a document, and then redirects back to the main page. This website has always worked in every browser, and now in Firefox 84.0.2 it n… (read more)

Hello,

I have a web page that prints a document, and then redirects back to the main page. This website has always worked in every browser, and now in Firefox 84.0.2 it no longer redirects.

What changed in Firefox, and how do I get it redirecting again?

Here is a snippet of the code in question:

<script type='text/javascript'>

    var interval = setInterval(function() {
         if(document.readyState === 'complete') {
              clearInterval(interval);
              window.print();
         }
    }, 100);
    
    window.onbeforeprint = function() {
         window.location = 'https://www.mozilla.org';
    }

</script>

Asked by Fred 2 weeks ago

Last reply by Fred 1 week ago