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Updating Firefox from Menu > Help > About yields ransomware

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its… (read more)

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its update, then asked me to restart Firefox. I did so and got a "ransomware" notice from my antivirus program, saying it fixed the problem (but not how). Trying to run Firefox repeats the notice. Does Firefox now have malware in it?

A Web search turns up nothing. I am posting this question from Google Chrome.

Windows 10 Home Malwarebytes premium (latest)

Asked by David Spector 6 days ago

Answered by David Spector 6 days ago

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After v78 update I have two FFs, one with no passwords. What to do?

This morning FF advised me to update to a newer version. I did and got 78.0.1 (64-bit) for Windows 7. Later I was deleting a program - winpdfeditor - in the Windows contr… (read more)

This morning FF advised me to update to a newer version. I did and got 78.0.1 (64-bit) for Windows 7. Later I was deleting a program - winpdfeditor - in the Windows control panel and, at completion, suddenly got a message that Firefox was updating (again), but this time with a big bold warning - as I recall - that this version was not synched with anything. This new Firefox opened. My regular version, the one I'd updated this morning -- let's call it FF-1 -- was also open. In the second version (FF-2) I immediately checked under Tools > Options > Logins and Passwords, and the passwords section was empty. I closed FF-2. FF-1 is still open and still has all my passwords. I checked my Mozilla > Firefox > Profiles folder and now have two profiles - one called jn******.default, where I can see all my regular FF files, including logins.json, and one called i6******.default-release, with all files created today and no logins.json. Windows control panel also tells me I have two FFs, but identifies them as v78.01 and v72.02, and says both were installed today. I just checked about:profiles and get this: "Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes." What to do now? Obviously, I want to save the one with the passwords and delete the other one. But, as this situation is new to me, I want to do it the right way.

Asked by roberto32 3 days ago

Answered by cor-el 2 days ago

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Why is the 78.0.1 download for MacOS called "Firefox 78.0.1esr.dmg" and not "Firefox 78.0.1.dmg"?

I got the pop-up about FF 78.0.1 so went to https://www.mozilla.org/en-US/firefox/78.0.1/releasenotes/ and clicked on "Download Firefox" (https://www.mozilla.org/firefox/… (read more)

I got the pop-up about FF 78.0.1 so went to https://www.mozilla.org/en-US/firefox/78.0.1/releasenotes/ and clicked on "Download Firefox" (https://www.mozilla.org/firefox/download/thanks/). The download dialogue (image attached) that appeared said that it wanted to download "Firefox 78.0.1esr.dmg". The "esr" in the filename surprised me, as I'm not on any ESR release train. Why is it named that and not "Firefox 78.0.1.dmg", similar to its predecessors?

Asked by Steve Chessin 2 days ago

Answered by Steve Chessin 2 days ago

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How do I install Firefox on a new Windows 10 PC?

I have an older PC that I have been using with Win 7 as its OS. It's still there on one of the three HDDs that's in the PC. I have since added a fourth drive, which is a… (read more)

I have an older PC that I have been using with Win 7 as its OS. It's still there on one of the three HDDs that's in the PC. I have since added a fourth drive, which is a WD Blue SSD which is 560 MB/s big, and has Windows 10 installed and running on it, when I start up this PC.

How do I go about replacing the Microsoft software with Firefox and Thunderbird? The Win 10 software is different than Win 7 so I don't know how to use very well. And the Win 10 instructions don't exactly match up with the Win 10 that is installed on my PC, so if some-body could list some of the steps that are more accurate than what MS has given, I would appreciate it.

Asked by warp4dennis 1 day ago

Answered by ARMAN KHAN 1 day ago

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how do i go back to the older version of firefox? 17.0 has lost all my tabs, i want my tabs back.

there are no compatible versions of my add ons or extensions and i have lost a boat load of tabs i had saved and i want them back so i want to go back to the previous ver… (read more)

there are no compatible versions of my add ons or extensions and i have lost a boat load of tabs i had saved and i want them back so i want to go back to the previous version of firefox...i now have the new 17.0 and not happy i lost all my info and settings

Asked by foaling 7 years ago

Answered by desertvoice 7 years ago

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Norton 360 Login Assistant does not work with Firefox 17

I have just upgraded to Firefox 17 and found that Norton 360 "Login Assistant" (formally named Identity Safe) no longer works. It does not fill in the username and passw… (read more)

I have just upgraded to Firefox 17 and found that Norton 360 "Login Assistant" (formally named Identity Safe) no longer works. It does not fill in the username and password fields. It worked very well and did all the right things when I was using Firefox 16. There is probably a quick fix but in the meantime I have had to revert to version 16. Looking forward to the problem being resolved.

Asked by southernhydro 7 years ago

Answered by the-edmeister 7 years ago

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opening dartIframe.html

Every time I open a Yahoo finance page I get a pop up window from Firefox that reads as follows: "Opening DARTIframe.html" "You have chosen to open: DARTIframe.html which… (read more)

Every time I open a Yahoo finance page I get a pop up window from Firefox that reads as follows: "Opening DARTIframe.html" "You have chosen to open: DARTIframe.html which is a: Firefox HTML Document from: http://download.finance.yahoo.com What should Firefox do with this file? etc.

Asked by egraf 7 years ago

Answered by jscher2000 7 years ago

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why firefox can be installed without administrative privilege

A standard user (i.e without administrator or power user right),able to run the installation package able in his/her workstation.By default, any executable package shou… (read more)

A standard user (i.e without administrator or power user right),able to run the installation package able in his/her workstation.By default, any executable package should not be run without administrator privilege. Please assist, thanks!

Asked by wilson.tan 7 years ago

Answered by jscher2000 7 years ago

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I had version 3.5.2 and Firefox updated to version 17. Is this right?

Hello- I am new to Firefox. I have it set to update automatically. I noticed it was updating to the latest version today, so I stayed and watched. I had version 3.5.2 (I … (read more)

Hello- I am new to Firefox. I have it set to update automatically. I noticed it was updating to the latest version today, so I stayed and watched. I had version 3.5.2 (I am pretty sure) but the latest version it just updated to is version 17. Is this right? I am used to version going in order but from version 3.5.2 to 17? did something go wrong?

Asked by Kooler 7 years ago

Answered by cor-el 7 years ago

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how do i see what beta ver i'm at - deeper than Help | About Firefox - registry .. ?

i am enrolled in the beta channel but because the notification popups are so quick i someties do not see that a new beta ver is available. i consult filehippo regularly t… (read more)

i am enrolled in the beta channel but because the notification popups are so quick i someties do not see that a new beta ver is available. i consult filehippo regularly to see what updates are out there but i want to have a way i can find what beta i'm at - Help|About Firefox doesn't get it - how can i find that? looked in registry but haven't found what i want

any idees?

ciao saw

Asked by rockyj 7 years ago

Answered by cor-el 7 years ago

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why will Firefox not keep my settings? I must reset all of my settings every time that I log in.

Every time I log out, shut down & restart. It returns Firefox to the default settings that occur after a new install. It keeps the settings if I exit & restart Fi… (read more)

Every time I log out, shut down & restart. It returns Firefox to the default settings that occur after a new install. It keeps the settings if I exit & restart Firefox without shutting down but if I shut down, it forgets everything.

Asked by kbergslien 7 years ago

Answered by cor-el 7 years ago

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Why are Firefox 15 as well as 17 showing in my Windows Programs list ?

My 64-bit Windows 7 HP SP1 based notebook was under repair for the past couple of months. So, recently when I got it back, I upgraded Firefox manually to the latest versi… (read more)

My 64-bit Windows 7 HP SP1 based notebook was under repair for the past couple of months. So, recently when I got it back, I upgraded Firefox manually to the latest version, i.e. 17. However, noticed that both Version 15 and 17 are listed in the Windows Programs list (Add/Remove Programs list). Can I remove / uninstall Version 15 and leave Version 17 alone, or do I need to remove both and reinstall Firefox 17 afresh ? Is this some sort of a bug in the Firefox installation process ?

Asked by Ramesh Iyer 7 years ago

Answered by Ramesh Iyer 7 years ago

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I haven't been able to finalize any recent upgrade.

I am currently using version 14.0.1 I haven't been able to finalize any recent upgrade. After I do the update and restart Firefox I get this message “Please make sure the… (read more)

I am currently using version 14.0.1 I haven't been able to finalize any recent upgrade. After I do the update and restart Firefox I get this message “Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again”. This keeps happening despite having closed Firefox.

Asked by KeithScott 7 years ago

Answered by KeithScott 7 years ago

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How can I get Firefox to start downloading pdf's again?

For unknown reason Firefox 17.0.1 has stopped downloading pdf's. This was happening before upgrading to 17.0.1, and before upgrading to Mac OS 10.8.3 from 10.7.4. In orde… (read more)

For unknown reason Firefox 17.0.1 has stopped downloading pdf's. This was happening before upgrading to 17.0.1, and before upgrading to Mac OS 10.8.3 from 10.7.4. In order to get pdf's printed, I have to copy the links and download them on another browser, such as Safari. On the other hand, browsing with Safari alone won't work because it messes up the various websites' formats, and becomes unreadable. Firefox will also have this problem occasionally, but usually not.

    To overcome the problems I down loaded Chrome and Camino, but they only allow new pages as tabs, instead of fresh windows, so they have just added to the frustration! Since I never had these types of problems before, I can't figure out if it is the browsers, or my OS, but I suspect the latter. Have you had similar reports, and if so, where you able to offer assistance?  Thank you.

Asked by loydeyates 7 years ago

Answered by cor-el 7 years ago

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If the latest version of Firefox is 17, why did I get prompted to update to 14.0.1 when I am currently running version 12?

I am running Windows 7 64-bit OS, and I currently have version 12 of Firefox installed (updated in May). I am building an OS vs Browser compatibility matrix, so I have be… (read more)

I am running Windows 7 64-bit OS, and I currently have version 12 of Firefox installed (updated in May). I am building an OS vs Browser compatibility matrix, so I have been doing a bit of 'Googling' today to see what versions of Firefox are currently being supported. When I opened Firefox to see if I was running the latest version, I received a prompt to update to 14.0.1, yet the latest version is 17. This is causing me some confusion. Also, some websites are suggesting the Firefox 64-bit is not supported in WIndows and others are saying that it is in deed supported. Could someone please either confirm or deny this?

Asked by snuu 7 years ago

Answered by jscher2000 7 years ago

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After Firefox updated itself, extension icons no longer show up

Firefox updated itself to 17.0.1 and the toolbars disappeared. The icons for the Noscript & Fireshot do not appear nor can they be found in the menu system, although … (read more)

Firefox updated itself to 17.0.1 and the toolbars disappeared. The icons for the Noscript & Fireshot do not appear nor can they be found in the menu system, although they do appear in the Add-ons manager. If they are not compatible, how can I return to the previous version of Firefox?

Asked by rpitel 7 years ago

Answered by rpitel 7 years ago