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How to Restore deleted Firefox Profile

Help please! I'm not tech savvy and I accidentally deleted my Firefox profile. I was trying to fix my Firefox high CPU issue and followed the advice below. I didn't r… (read more)

Help please! I'm not tech savvy and I accidentally deleted my Firefox profile.

I was trying to fix my Firefox high CPU issue and followed the advice below. I didn't realize deleting my profile would mean losing everything. Is there a way to restore my old profile? I didn't delete the files from my old profile.

I would greatly appreciate any advice to help fix this. I'm on Windows 10 Pro. Thank you!

"Run" command: firefox.exe -P I deleted my only profile “default” I choose “Don’t delete files” Then I created a new profile

Asked by Mia 5 hours ago

Computer died, Windows 10 and hard drives, must reinstall Firefox etc., want to restore previous tabs.

My 11-year-old PC (custom build, now running Windows 10) crashed badly (hard drives and Windows 10 were irretrievably broken), so I bought a new motherboard, etc. and in… (read more)

My 11-year-old PC (custom build, now running Windows 10) crashed badly (hard drives and Windows 10 were irretrievably broken), so I bought a new motherboard, etc. and installed a new OEM copy of Windows 10. I must reinstall almost all software, including Firefox. The old C: drive SSD is intact. After I install Firefox on the new machine, how can I restore the tabs from the last Firefox session?

Asked by AlanF00 19 hours ago

Last reply by jscher2000 11 hours ago

How to get rid of "You have chosen to open" pop-up?

This pop-up opens when I download any file. I have tried to go to about:config, but couldn't find browser.download.manager.showAlertOnComplete. How do I get rid of it? … (read more)

This pop-up opens when I download any file. I have tried to go to about:config, but couldn't find browser.download.manager.showAlertOnComplete. How do I get rid of it?

Asked by jupiter88110 1 day ago

  • Solved

Need to install older version

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac. … (read more)

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac.

Asked by michael432 2 days ago

Answered by cor-el 2 days ago

Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 6 days ago

Last reply by SkyTraveln 1 day ago

Installation Issues

Hi I am trying to install FireFox onto my Macbook Air 10.14.6, and despite following the downloading steps on the website I can't seem to access it. I keep getting this i… (read more)

Hi I am trying to install FireFox onto my Macbook Air 10.14.6, and despite following the downloading steps on the website I can't seem to access it. I keep getting this image pop up, but when I tried to drag FireFox into my Applications folder, nothing changed. How do I install this?

Asked by rubysisler 1 day ago

Last reply by cor-el 1 day ago

  • Solved

Accidental search engine download

I mistakenly loaded a browser called Freshy Search. I was trying to access a CarMax type program, and Freshy downloaded. I now get the Freshy search window every time I o… (read more)

I mistakenly loaded a browser called Freshy Search. I was trying to access a CarMax type program, and Freshy downloaded. I now get the Freshy search window every time I open a new tab on Firefox. I want to delete Freshy from my computer. Thanks

Asked by swan.jamest 1 day ago

Answered by FredMcD 1 day ago

Transfer of Local Folders

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads… (read more)

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads about this but need it broken down very simply please as I am zero technology geek

Asked by Chanelle 3 days ago

Last reply by TNorth 2 days ago

Firefox will not open after multiple reinstalls and deleting all data.

I had firefox on my computer a long time ago but uninstalled it. I reinstalled it and it will not open. I did a refresh and it would not work. I went through and deleted … (read more)

I had firefox on my computer a long time ago but uninstalled it. I reinstalled it and it will not open. I did a refresh and it would not work. I went through and deleted the following folders to no avail upon fresh install from https://www.mozilla.org/en-US/firefox/new/

Deleted folders: AppData/Local/Mozilla AppData/LocalLow/Mozilla AppData/Roaming/Mozilla Program Files/Mozilla Firefox ProgramData/Mozilla

Upon fresh installs trying to boot into safe mode results in a window briefly flashing in the taskbar and closing immediately. There's no message or anything asking if I want to boot it into safe mode. I don't care about keeping previous data for Firefox like profiles or bookmarks. I do not know what else to do.

Asked by vagemedal 2 days ago

Last reply by vagemedal 2 days ago

Firefox suddenly saving Audible files as mpeg4 video files instead of aax

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. H… (read more)

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. However, unlike audio .mp4 files, Firefox is encoding them as VIDEO .mp4 files. The files do not open in iTunes nor media player as (obviously) they aren't actually video files.

The files download properly as .aax files in Safari and Chrome so this is a Firefox issue and a recent one at that; thus, it could be related to the recent Version 93 update. There are a few others who have mentioned this issue in the community forum, but as far as I can tell no one at Mozilla has actually addressed the issue or offered help.

Yes, you can change the file extension to .aax once downloaded and it opens fine. The point is that there is no discernible reason the files should be categorized as video files in the first place, and since this function has been working for years until recently this seems like a bug the Mozilla team should fix.

Asked by fidele1922 2 days ago

Last reply by cor-el 2 days ago

Can I operate my windows 10 PC with 93.0 (64-bit) and 52esr concurrently?

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 5… (read more)

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 52ESR to make the program work. My question is can I download 52ESR and still have 93.0 (64bit) on my computer. I know it sounds a rather silly question, but the cameras are on 24hour record and that would mean that 52ESR would be running 24 hours a day and I am currently using 93.0 for my daily needs. I am just an old fogey trying to get along and any help would be greatly appreciated. Thanks in advance. Vince

Asked by vincec44 2 days ago

Last reply by FredMcD 2 days ago

  • Solved

Manually download firefox update

I have an isolated computer and need to update firefox on it. Where can I get the firefox update file so that I can put it on a dvd to be installed on my isolated comput… (read more)

I have an isolated computer and need to update firefox on it. Where can I get the firefox update file so that I can put it on a dvd to be installed on my isolated computer?

Asked by romon1 2 days ago

Answered by cor-el 2 days ago

no trace of logins.json on update

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've… (read more)

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?

Asked by krffji 1 week ago

Last reply by mr.speedlight 2 days ago

  • Solved

installing on linus

I now have Linux Mint 20.2 Cinnamon and have downloaded Firefox 93 and Nightly from the main site and extracted both of them but for some reason the file that appears to … (read more)

I now have Linux Mint 20.2 Cinnamon and have downloaded Firefox 93 and Nightly from the main site and extracted both of them but for some reason the file that appears to be the file to open Firefox won't work. Can you tell Me what I have done wrong? I know VERY very little about Linux please explain the answer in great detail.

Asked by primalbaily 2 days ago

Answered by jscher2000 2 days ago

Getting URL of latest version of an extension

Greetings, I am a sysadmin working on an enterprise deployment of a Firefox extension, specifically this one: https://addons.mozilla.org/hr/firefox/addon/bitwarden-passwo… (read more)

Greetings,

I am a sysadmin working on an enterprise deployment of a Firefox extension, specifically this one: https://addons.mozilla.org/hr/firefox/addon/bitwarden-password-manager/

It's a password manager called BitWarden.

I am deploying the extension using the official Firefox ADMX templates, so far I configured most settings correctly. When I am deploying the extension to my users (I am using Microsoft Intune), I need to provide an URL from where the extension will be downloaded. I found that URL by copying the link from the 'Add to Firefox' button from the https://addons.mozilla.org/hr/firefox/addon/bitwarden-password-manager/ link.

I found the link to be: https://addons.mozilla.org/firefox/downloads/file/3843699

What I want to know is the following: 1. Will this link stay the same for all future BitWarden extension versions? 2. Is this something that changes when a new Bitwarden extension gets released or is this link static? 3. Is there perhaps a link which automatically redirects the download to the latest available version?

Some online guides say that a 'latest.xpi' string needs to be appended to the add-on's page (https://addons.mozilla.org/en-US/firefox/addon/bitwarden-password-manager/ in this case), but I found that not to work. If I go to https://addons.mozilla.org/en-US/firefox/addon/bitwarden-password-manager/latest.xpi, it throws an "page not found" error.

Thank you in advance!

Best regards, Nemanja Simpraga

Asked by simpraga.nemanja 3 days ago

Last reply by simpraga.nemanja 3 days ago

Loading Mozilla-

Trying to load Mozilla into new computer for James Stoker. Son-n-law computer geek Jonathon and myself are having difficulties. Requesting phone assistance at (...) ...-.… (read more)

Trying to load Mozilla into new computer for James Stoker. Son-n-law computer geek Jonathon and myself are having difficulties. Requesting phone assistance at (...) ...-.... USA. Thanks, James and Jonathon.


edited phone# from public and search/spam bots view as nobody here does one on one private support on this community support forum.

Asked by james189 3 days ago

Last reply by FredMcD 3 days ago