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Firefox freezes PC permanently at unpredictable times, forcing me to force-restart pc

This problem appears to have been around for years. However, I have never experienced it. I installed Firefox 105.0.1 (64-bit) on 2022-09-24 and since then I have been ex… (read more)

This problem appears to have been around for years. However, I have never experienced it. I installed Firefox 105.0.1 (64-bit) on 2022-09-24 and since then I have been experiencing it. The PC freezes and the only solution is a reset. When I check the logs I find: Warnings like this: The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 4, Primary display device ID: NVIDIA GeForce GTX 1080)

Errors like this: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1949, time stamp: 0xcb12e58e Exception code: 0xe0464645 Fault offset: 0x000000000010fb62 Faulting process ID: 0x3ec Faulting application start time: 0x01d8d750b416ff93 Faulting application path: C:\WINDOWS\system32\dwm.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 4327992c-3041-41e6-b68a-127d0cf53bc8 Faulting package full name: Faulting package-relative application ID:

A couple of days ago I installed version 105.0 (64-bit) and the problem hasn't occurred yet.

So, I conclude the problem is with version 105.1.

Asked by Paulo Martins 15 minutes ago

Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work … (read more)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 2 months ago

Last reply by Exare 1 hour ago

Logging in to support.discord.com using zendesk doesn't work.

When attempting to log into support.discord.com, I can't click sign in, as a cookie is blocking me. Discord have told me as it's a specific problem with Firefox, I needed… (read more)

When attempting to log into support.discord.com, I can't click sign in, as a cookie is blocking me. Discord have told me as it's a specific problem with Firefox, I needed to ask, it also appears to be something that I've setup in Firefox, as a fresh install worked fine.

In the popup for logging in, I get a banner message stating: "Cookies required to use Firefox

To continue signing in using Firefox, allow cookies to be stored on this device. You might see this screen more than once. " with a continue hyperlink at the bottom. This generates a popup asking me to accept a cookie. I accepted this, but it's still blocking me from logging in. I have tried disabling my extensions that might block the cookie, and they have also allowed the cookie that was requested.

On a brand new browser, it's fine. I have strict blocking enabled, with ublock and duckduckgo's extension (all were disabled when I was testing if they were blocking it) and I still can't log in. I'm not sure what else is being blocked (other than google analytics, but that shouldn't stop me logging in).

I do also get some console errors: Uncaught ReferenceError: $ is not defined

   <anonymous> https://p23.zdassets.com/hc/theming_assets/678183/96508/script.js?digest=9147164294935:417

script.js:417:12 Some cookies are misusing the recommended “SameSite“ attribute 3 Uncaught (in promise) TypeError: At.otDataLayer is undefined

   updateGtmMacros https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   Init https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   <anonymous> https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   t https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   t https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   o https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   promise callback*r https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   l https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   l https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   <anonymous> https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   <anonymous> https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   t https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   t https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   o https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   promise callback*r https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   l https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   l https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   <anonymous> https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   <anonymous> https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7
   <anonymous> https://cdn.cookielaw.org/scripttemplates/6.33.0/otBannerSdk.js:7

otBannerSdk.js:7:203586 Cookie “_zendesk_authenticated” has been rejected because it is already expired. signin Third-party cookie not allowed auth.js:1:994 Require storage access for firefox: true auth.js:1:1294 Third-party cookie not allowed auth.js:1:994

Asked by harveyford 1 hour ago

Remove publisher Atlantic or allow alternates

Hello, this is more a change request for additional functionality than a problem, if there's a better place to post this please suggest it. This applies to Firefox (for P… (read more)

Hello, this is more a change request for additional functionality than a problem, if there's a better place to post this please suggest it. This applies to Firefox (for PC) as well as for Android, may also apply to other versions w the same feature but I do not use those flavors so cannot verify.

My request is to be able to remove or change site vendors of the story suggestions in my home page; several publishers are fine for me but a few are ones I will either not read due to personal objections to their content or practices, or are simply not interesting. I wish to be able to customize the sources of these suggestions, but specifically block some publishers such as the Atlantic.

Thank you Mozilla and the Firefox team! Long time user and fan, Bryce

Asked by meta.maximus 1 hour ago

Get "Access Denied" message with trying to login to my "SamsClub.com/Credit" account.

Get "Access Denied" message with trying to login to my "SamsClub.com/Credit" account. I am able to login to the SamsClub account using Safari, but not when using Firefo… (read more)

Get "Access Denied" message with trying to login to my "SamsClub.com/Credit" account. I am able to login to the SamsClub account using Safari, but not when using Firefox. Need assistance to remove the Access Denied Block on the Firefox system.

Please advise. Thanks

Fred Amsler derf33@me.com 570-772-0707

Asked by derf33 1 hour ago

Account name appears in 'Find in page' box upon returning to a tab

As of today ( perhaps the last update ) FireFox replaces the search text in the 'Find in page' box with my name ( perhaps my Mac account name ) when I leave the browser t… (read more)

As of today ( perhaps the last update ) FireFox replaces the search text in the 'Find in page' box with my name ( perhaps my Mac account name ) when I leave the browser tab for another and then return.

It seems to happen with tabs containing locally stored html files, not with regular web pages

I could not find anything about this in the settings nor the support forum.

Asked by frank_drv 1 hour ago

Not being able to open Dillons.com website on firefox

Cannot open the website Dillons.com using Firefox. I can open it on Edge but not Firefox. Is there setting I can change on Firefox that will allow me to do so. Clearin… (read more)

Cannot open the website Dillons.com using Firefox. I can open it on Edge but not Firefox. Is there setting I can change on Firefox that will allow me to do so. Clearing cookies still does not allow me to open the website.

Asked by Shuman 3 hours ago

Can o longer access Wordle web page

I can no longer play WORDLE on Firefox - I get a blank page I have to use CHROME to play and PREFER to use FIREFOX I have tried clearing all cache & cookies Please HE… (read more)

I can no longer play WORDLE on Firefox - I get a blank page I have to use CHROME to play and PREFER to use FIREFOX

I have tried clearing all cache & cookies

Please HELP

Asked by sammygayle 3 hours ago

Audio stops when monitor turns off and on

So this problem is isolated with Firefox as it doesn't happen with Edge or VLC on this pc. If I have Twitch or Youtube, probably any other audio or video playing, open wh… (read more)

So this problem is isolated with Firefox as it doesn't happen with Edge or VLC on this pc. If I have Twitch or Youtube, probably any other audio or video playing, open when I turn the monitor off the audio will no longer go through properly when it is turned back on. The video is still playing fine but the audio isn't going through properly. Refreshing the page fixes the issue.

I have made sure to disable all other audio outputs and defaulted the current HDMI output. Audio playback works fine on every other application that I have tried.

Running Windows 11.

Asked by joshs1331 3 hours ago

Blank page when I open hotmail account today

When I tried to open hotmail in firefox today, it gives me a blank page. Yesterday I it was working fine and all the yesterdays before that. I have checked the privacy … (read more)

When I tried to open hotmail in firefox today, it gives me a blank page. Yesterday I it was working fine and all the yesterdays before that. I have checked the privacy and security and put it in as an exception. I have checked to see if there was a certificate needed or if I could put it in as an exception, but Firefox says it has a certificate and no exception is needed. I've closed out of hotmail and opened it. I've closed out of Firefox and opened it. I've restarted my computer. None of these have worked. It is still a blank page. Please help.

Asked by chydesno 3 hours ago

Embedded link error. How to correct?

Hello. I have an online bookstore that links through Amazon in order to allow my visitors to purchase my books. With my latest book entry (not the dozen others from the … (read more)

Hello. I have an online bookstore that links through Amazon in order to allow my visitors to purchase my books. With my latest book entry (not the dozen others from the past) I am suddenly gettting this error message (SEE ATTACHED FILE) below about embedded links. Is there a way I can get a workaround? I am also sending this request to my hosting site (Squarespace) to see if they have a workaround. The odd part is my other dozen books, which were linked many years ago, do not display this error when their embedded link is clicked.

Asked by happytigers 4 hours ago

Firefox 107

My bank will no longer allow access to online banking. They say I have Firefox version 77 and that I need version 107 or higher. How do I get 107 installed on my deskto… (read more)

My bank will no longer allow access to online banking. They say I have Firefox version 77 and that I need version 107 or higher. How do I get 107 installed on my desktop?

Asked by davidauble52 4 hours ago

My website loads slow on the mozilla firefox

Hi everyone I want to know why my website gets slow and sometimes the browser crashes when I open mywebsite. Please guide me if anyone else is facing a similar issue. Tha… (read more)

Hi everyone I want to know why my website gets slow and sometimes the browser crashes when I open mywebsite. Please guide me if anyone else is facing a similar issue. Thanks

Asked by resi4u1 4 hours ago

How do I stop web page from asking me if really want to leave

This page [question on subject] apparently no longer works as that parameter is TRUE on my system. This one [greasemonkey script] doesn't sound encouraging. I don't want … (read more)

This page [question on subject] apparently no longer works as that parameter is TRUE on my system. This one [greasemonkey script] doesn't sound encouraging. I don't want to break the china to fix the cabinet door.

I also saw one posting about adding to a Vue script but writing that is not my idea of a solution. Any better suggestions?

Thanks.

Asked by jpezz 4 hours ago

Backup and changing password

I'm signed in on desktop and phone (they are synced), but I forgot my password, and I don't have a recovery key. I want to reset the password to avoid losing data, just t… (read more)

I'm signed in on desktop and phone (they are synced), but I forgot my password, and I don't have a recovery key. I want to reset the password to avoid losing data, just to prevent. If I back up my desktop profile, then reset my password, will this backup be enough to recover all my data? Or is there something that it's stored just online/on cloud by firefox that won't be recovered?

Asked by rosana.meer 4 hours ago