Firefox Support Forum

I downloaded the Firefox browser and ran the program. The homepage does not bring me to the New Tab page, but instead keeps bringing me to the page to download the browser. I've done it more than 6 times and still get the same result.

Hello,

since a few days Firefox does not load several pages. I can browse normaly but pages like "https://www.etsy.com/" stay white.

Also on my old phone (Android 7.0) i have to restart firefox since a week or so because the app wouldn't load any page anymore. The issue looks the same on my desktop version. I press enter, there is a small reaction for loading but then it stops and there is no site, just the background.

What can be the cause?

I use firefox many years now and there was never such problem.

I hav been using my Gmail in Firefox with no problem until about 3 days ago. Now when I try to sign in to my account I get a pop up window which states “This browser or app may not be secure. Try using a different browser. Etc.”

I have tried another browser (chrome) and Gmail works fine, but I like working in Firefox. But at this rate I may dump Firefox and go to another browser.

I have looked through the other support group questions and solutions. I have tried them all and nothing is resolved. Clearing cache, clearing cookies, using a private window, managing data, using forget about this site, generating a new profile, disabling extensions, loading in safe mode, etc.

I have Firefox version 83.0 (64 bit). My operating system is windows 7.

Any other suggestions?

Margot

Following a hard disk crash, I had to replace the hard disk on my desktop. Restoring backups of data and programs is proving time consuming and difficult. I needed to download and do new install of Firefox, now running 87. But Trusteer Rapport also needed to be downloaded and installed, and neither the extension nor the address bar icon now seem to exist. Can anyone help me get the address bar icon for Trusteer Rapport back in Firefox, which is my preferred browser (the address bar icon isn't there in Chrome, either, although the extension is installed there).

I downloaded firefox developer edition from: https://www.mozilla.org/en-US/firefox/developer/ But almost every 5-6 days it shows a prompt saying firefox have an update, download it from website we will help you install it. It's inefficient and time consuming to manually download and setup firefox after every update.

I may have to stop using Firefox if I can't resolve this problem

After a few weeks certain Ebay pages start to not display correctly - writing goes small, moves to the left, big black arrows appear, other pages are alright

I know if I clear 'all cookies' it will solve the problem - but then I have to reload passwords etc on all the sites I visit

I've tried

• switching of tracking protection on the ebay page
• selecting and deleteing all Ebay cookies under 'managed data'

but neither solve the problem

The only solution I know to work is to clear all cookies - but I really can't be doing this every couple of weeks

So I've been checking multiple threads around the internet and wound up here and still stuck userContent.css currently looks like this

@-moz-document url-prefix(about:home), url-prefix(about:newtab), url-prefix(about:blank) {

.click-target-container *,
.top-sites-list * {
  color: #fff !important;
  text-shadow: 2px 2px 2px #000 !important ;
}

body {
 background: url(file:///C:/Users/caras/Downloads/Unknown+Mother+Goose/images/unknown.jpeg)!important;
 background-size: cover !important;
}

}

And I believe it's been placed right at C:\Users\caras\AppData\Roaming\Mozilla\Firefox\Profiles\o4wtp8si.default-release\chrome I've made sure there's no extra .css or .txt on the file, I've set toolkit.legacyUserProfileCustomizations.stylesheets to true and restarted the browser for every change I've made

Ever since the last update, my text font has become garbled. i use ancestry.com all the time. suddenly all the text is messed up. what has happened and how can i fix it. remember, i am not a tech so explain in laymans terms please. i also notice in the search bar the text is in color. i need it all back to normal. i uninstalled firefox and went back to Edge..for one week...then uninstalled that and came back to Firefox. can someone please help? thank you

Hi,

searching for bookmarks (with sidebar) is no problem. There are several cases where I look, if something or similar had been bookmarked already. With this I want to avoid doubling/tripling/'moreling' bookmarks. But if I find something already bookmarked, I do not know in my about 1000 bookmarks where the bookmark is located. I tried to show properties of the found bookmark but it does not tell where it is placed. So I would have to look manually about 100 folders to find where the bookmark is located.

The most easy solution I think, would be indicating the place of the bookmark when showing settings of bookmark. On hovering over the found bookmark in a third line of popup could be told the location of this bookmark and would be visually more pleasant I think.

Else I have to put the bookmark doubled in a more visible location and delete the bookmark found by search. This workaround works but is not intuitive and bothersome (and costs much more time).

As this solution would be easy to implement, I hope, this can be implemented 'soon'. I think, this would help many others, too. (At least I heard from several others in my environment, that they miss such a thing.)

Not forgetting, thanks for the great browser, Niels

REALLY dislike shortcuts, using the keyboard which require multiple steps and keystrokes where as the "+" was one key stroke to do simple tasks like ADDING A NEW TAB

Since two days I can't connect to any websites or getting options page directly. Enter about:config, about:preferences also doesnt work in the url bar. (The url is also suggesting theses pages.)

I already reset Firefox, changed the profile, cache cleared. Event a full purge with apt purge firefox and removing any firefox files didnt resolved my problem.

If I'm clicking in the top right menu>preferences, this doesnt launch the tab.

The only thing working is passing by the top right menu>help>troubleshooting informations. Only on this page I can replace about:support by about:preferences in the url bar and now I can get the preferences... If I try to enter a url like google.com in the same place, it's loading but spinning indefinitely.

Firefox is the only browser getting this kind of problem.

Downgrading to 86.0 release or use developper edition didnt work.

It's the first time in so many years that I'm getting this. I don't know where the solution can be.

Thanks by advance.

I have a virtual w10x64 machine which I need to play old flash content on a specific (trusted) website which is the only one allowed in mms.cfg and which does not use https. With the latest update to 78.9 FF does not open the flash content and the pages anymore. So I reverted to 78.8 but the auto-update always intercepts.

How can I disable the auto-updates for good? Is there possibly a policy for this?

I think the FF programmers need better imagination on specific scenarios before they impose so called "security features" on the users and break their processes.

Hi all, Once and a while, suddenly, bookmarks can´t be saved any longer. So I restart Firefox and all is ok again. This happens perhaps twice a month. - Existing Bookmarks can be opened, but can´t be moved in the structure. - This issue exists since many Firefox versions. - The *.sqlite files are not write protected. - All Add Ons are switched off.

I have to close for each new start of Firefox all windows and so I am loosing the workflow :-(. Does anybody know about this issue? Many thanks Achim

Why was the direct access to the pocket list in the firefox removed? Previously I used to access the pocket list from the homepage itself. Now it disappeared. How to access pocket list directly?

Hello

I have a problem with Firefox 87 that I am completely stumped by. Since I have updated Windows to version 20H2, my audio in Firefox became all muddy, as if only bass tones come through. Speech is completely inaudible and impossible to understand. This is a problem unique to Firefox, as other applications such as Spotify or MS Edge sound fine.

Could this be a compatibility problem with my sound card? (Creative SoundBlaster ZxR) This feels unlikely as it worked before...

Any tips? Thanks

Hi everyone,

Thanks a lot for taking time reading this! :)

I have the following problem with my firefox on Kubuntu 20.04 on my laptop: since a couple of weeks, firefox opens normaly after rebooting, remembered all tabs and my firefox account etc., but it's just not loading anything. I can still type in a web adress or something in the search, I can also still select the drop-down menu on the right ("Open menu") and select e.g. "Settings", but nothing happens afterwords. Same problem for all websites. Some of the main buttons are also not functional (refresh, back/forward). I attached a screenshot from the "empty" firefox (but not sure if that's of any help anyways ;) ).

I tested a couple of things so far, nothing helped:

1) Internet is working, I tested ping, apt is working as well as a differnt browser I installed now).

2) I reinstalled firefox completely by running the following commands:

      sudo apt update
      sudo apt purge firefox // sudo apt --purge autoremove firefox
      sudo rm -rf .mozilla
      reboot
      sudo apt update
      sudo apt install firefox

      (Since I removed the profile folder, the standard tab and bookmarks open/show after starting firefox now, as expeced. I'm also not longer logged in.)

3) By starting firefox via the console, no error messages were shown

4) I created a second ubuntu unser profile, to test if firefox would work there: it doesn't

5) Since I have a dualboot with Win10/Kubuntu 20.04, I started Windows and tested firefox there: it is working as usual.

6) I also obviously tried to google this problem, but either I put the wrong keywords in or this problem is pretty unique/new?

If you need any further information on my system, I'm happy to provide them! Thanks a lot for any recommendations and further ideas, what to do! I'm pretty much desperate for a solution by now, as during home office a not well working system is a pain! ;)

Thanks and stay safe, Katrin

Hi,

When I attempt to open files instead of saving them I get the dialog box with the check mark for "Do this automatically for files like this from now on." But it asks me this every single time for the same file types.

Do I have any recourse?

Thank you.