Showing questions tagged: Show all questions

New update wipes out everything - all gone

I had to update firefox to current version to pay a bill on a web site. I did it. I was recommended to sync another device during install, I did that too. I worked for… (read more)

I had to update firefox to current version to pay a bill on a web site. I did it. I was recommended to sync another device during install, I did that too. I worked for a few hours on firefox just now, then it crashed. It reported data it had but now I have nothing. No history, no bookmarks, NOTHING. I logged in, my username and password worked find but it's like a fresh install, no data. Over 10 years of history, hundreds and hundreds of pages and passwords all gone. I synched to my phone as it insisted I install another device. Supposedly that was done but I have no idea how to use that or what it can do. They claimed it was a backup.

I'm at a total loss.

Andrew

Asked by Firefox Andrew 15 hours ago

Last reply by FredMcD 12 hours ago

No Access to Google and YouTube?

Whenever I try to access YouTube or Google, I get blocked from it due to a Potential Security Issue, Error code: SEC_ERROR_UNKNOWN_ISSUER I do not have any ad-blocker pl… (read more)

Whenever I try to access YouTube or Google, I get blocked from it due to a Potential Security Issue,

Error code: SEC_ERROR_UNKNOWN_ISSUER

I do not have any ad-blocker plug-ins on Firefox and the Date and Time on my computer are correct. How can I fix this?

Asked by bellmandi86 15 hours ago

Last reply by FredMcD 12 hours ago

default browser

i started out with mozilla firefox in 2004 when i was 52 years old. back then there was nowhere near as many things to choose from. my name is cliff cook, i want to make … (read more)

i started out with mozilla firefox in 2004 when i was 52 years old. back then there was nowhere near as many things to choose from. my name is cliff cook, i want to make mozilla firefox my default browser,and i also would like to know if mozilla is still getting the donation that i made to them every month as long as that account is open.sorry about taking so long but i never could type very fast. i cant get into my email and i dont know where to go from here.

Asked by samgel_2004 13 hours ago

Last reply by FredMcD 12 hours ago

Does restoro part of firefox download?

Not sure why this page deleted my question while trying to share data but I'll start again. I'm getting Malwarebyte alerts from something in firefox.exe, it's called rest… (read more)

Not sure why this page deleted my question while trying to share data but I'll start again.

I'm getting Malwarebyte alerts from something in firefox.exe, it's called restoro. It's not a program that's in my control panel so I can't delete it. It was quarantined but seconds later it was trying again. I included an image of the last scan done Nov. 28. I've deleted firefox before but it came back when I installed again. Is it something that firefox is supposed to have or is it some trojan that's latched onto firefox?

Asked by colemyst 1 day ago

Last reply by FredMcD 12 hours ago

Weird Scrolling with version 83

Good Morning Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had opene… (read more)

Good Morning

Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had openend the wrong browser...so I went check about:config , and found some values where changed as new default values:

general.smoothScroll.mouseWheel.durationMaxMS 200 general.smoothScroll.mouseWheel.durationMinMS 50

I tought it was me the problem so I installed an older version of Firefox (80.0) in order to compare, and found a normal scrolling and those values:

general.smoothScroll.mouseWheel.durationMaxMS 400 general.smoothScroll.mouseWheel.durationMinMS 200

I think this is a mistake from devs, if i wanted to have horrible scrolling, I could just use Edge instead of Firefox, could you please bring the original scrolling back to Firefox?

Thanks

Asked by Wolfy 1 week ago

Last reply by jumpnjil 15 hours ago

Pictures in Yahoo articles don't always show-up

When I visit the Yahoo website and click on articles to open them, some pictures show-up and others don't. When a picture doesn't show-up, there is a whitish box in its … (read more)

When I visit the Yahoo website and click on articles to open them, some pictures show-up and others don't. When a picture doesn't show-up, there is a whitish box in its place that has a white wave running through it for a few seconds before turning all white. I did find that if I toggle the Enhanced Protection On and then Off or Off then On the pictures will load in the article. However, having Enhanced Protection always On or always OFF doesn't help. Any ideas on what I can do to get the Yahoo articles pictures to load all of the time without changing the Enhanced protection every time?

Thank you very much for your help!

Jim

Asked by jimrhood 21 hours ago

Last reply by jscher2000 16 hours ago

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 5 months ago

Last reply by cor-el 18 hours ago

Can not watch video (Bug)

After Update, from 77.0 to 77.0.1 I am facing an issue. Now most of my YouTube videos are broken... I can hear but can not watch. It also happend with other websites. I r… (read more)

After Update, from 77.0 to 77.0.1 I am facing an issue. Now most of my YouTube videos are broken... I can hear but can not watch. It also happend with other websites. I reset, reinstall, cleared cache, removed extension to fix the problem.. but no result.

Asked by Sudipan 5 months ago

Last reply by cor-el 18 hours ago

Constantly Crashing Firefox Tabs

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectl… (read more)

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectly fine. I tried starting it on safe mode, no good. Tried clean reinstalling firefox, no good.

Can anyone help me why firefox is specifically crashing? About a month ago it worked perfectly fine.


bp-6fcdddcf-9364-454b-b261-eb1ef0201129 bp-6313cc4d-414d-4a6d-a155-f48a20201129 bp-4f4a056c-b467-4b1b-8349-715710201129 bp-58e36541-9f24-4cc4-8173-77b5c0201129 bp-35662b35-b468-483c-bbdb-60c050201129 bp-7bfda4a0-329e-4e00-ae27-30bba0201129 bp-cbf8c777-09bd-435f-aaf8-ccdb10201129

Asked by skypasser 1 day ago

Last reply by cor-el 21 hours ago

Password Required - Mozilla Firefox pop up

When I open my Yahoo browser I get a pop up asking for my "Primary password". I checked in the Task Manager and it is present as Firefox that when I end that task then t… (read more)

When I open my Yahoo browser I get a pop up asking for my "Primary password". I checked in the Task Manager and it is present as Firefox that when I end that task then the popup goes away. I am already signed in to my Firefox Acct. I screenshot the popup below. It will return several time even if I "X" out or hit cancel. There is no other information no matter where I click on that box. I do not put any passwords in the box for fear of scam/virus/spoof ETC.

Asked by dsks 21 hours ago

Last reply by gtclark1 21 hours ago

How do I delete Pocket?

How do I delete this Firefox Pocket? It looked like it might be useful for me to put web pages, etc., so I added it as firefox suggested. Now it's sending UNSOLICITED … (read more)

How do I delete this Firefox Pocket? It looked like it might be useful for me to put web pages, etc., so I added it as firefox suggested. Now it's sending UNSOLICITED stuff to my email which I do not want or need or understood would happen.

Thanks for your help.

Asked by Txasslm 22 hours ago

Last reply by gtclark1 21 hours ago

Why does alternate search engine select ("This time, search with...") require extra action?

I constantly use the "This time, search with..." option in the search bar to switch between my default search engine and others on the fly. Since version 84.0, this now n… (read more)

I constantly use the "This time, search with..." option in the search bar to switch between my default search engine and others on the fly. Since version 84.0, this now needlessly prepends the query with a search engine label and requires an additional action to complete (either a return or click of search arrow).

I feel as though the clicking of any of those alternate search engine options is enough to establish intent by the user and should act as a submit button for the request. The only "advantage" this new functionality allows for is a select-first, query-after approach, which I find uncommon.

My request:

1) Return previous behavior. 2) Implement hybrid -- Search-first, query-after produces label; query first, search after submits. 3) Provide an option in the settings to toggle behavior.

Hope someone can help/shed some light on the change,

Thanks

Asked by wheelofiron 1 day ago

Last reply by cor-el 22 hours ago

FireFox Start up

Why when I open Firefox do I get a Pop up window that says "you must login to this network before you can access the internet" It also has a button attached that says "… (read more)

Why when I open Firefox do I get a Pop up window that says "you must login to this network before you can access the internet" It also has a button attached that says " Open Network Login Page". When you push this it says "success". The circled ? does not do anything and other popups appear on my desktop. This is very annoying so how do I get rid of it?

Asked by Richard F. Lange Sr. 1 day ago

Last reply by cor-el 1 day ago

Firefox unusable but doesn't crashes, freezes

***************************** The problem When I start firefox I see a blank page (this was not my starting page before the problem occured)(Image linked). The overall gr… (read more)

***************************** The problem When I start firefox I see a blank page (this was not my starting page before the problem occured)(Image linked).

The overall graphical window is not frozen but I can't open any webpage nor any local file. The option pages don't work either nor any of the about:XXX pages.

*************************** What I tired I cleared my cookie/cache. I tried firefox's safe mode. I refreshed firefox. I deleted my profile and created a new profile. I desactivated all my security software. I ran firefox with root privilege. Updated windows. None of that did solved the problem.

This problem persisted after I haved uninstalled Firefox, deleted my profile, deleted all mozilla directories in ProgramData, AppData, Program, cleaned up my disk with window's 10 utilitary and reinstalled firefox (I also tried a simple install unistall so I don't think I broke firefox by deleting files). When reinstalling firefox I tried both a 64 and a 32 bits install with current and older version none worked.

I scanned my PC for malwares, nothing found. I checked my memory as suggested in a troobleshooting page, (no problem found).

Firefox DOES WORKS in window's safe mode.

************************************ Observations I noticed via my firewall that firefox don't even send any package to the internet if I try to acess a website. Firefox does however acces 127.0.0.1 (at least it asks for permission). Firefox doesn't close if I use top right red cross, it does close if, in task bar I right click/close all windows or if I exit within the "three horizontal bar menu" I precise that my connection is ok and that MS Edge is working fine.

I repeat, Firefox works in window's safe mode.

I would really appreciate your help as I can't find any other thing to try.

Asked by a.ranaud00 2 days ago

Last reply by FredMcD 1 day ago

Automatic launch of Firefox, also when other firefox windows are already open.

Hello, since months I have problem with automatic launch of Firefox on my computer, It's really insupportable. I'm ready to abandon firefox. I'm on windows 10 and I use … (read more)

Hello,

since months I have problem with automatic launch of Firefox on my computer, It's really insupportable. I'm ready to abandon firefox. I'm on windows 10 and I use Firefox 83. There is 3 different sessions on my computer and only one has the problem.... my session. Firefox launch a new windows always and regularely, when the computer start, and all the time during the use of my sessions. If i'm already on Firefox, a new windows open's.... If I close this one, few second after an other open's..... If I put this one on background, about 1 min after again an other open's. Like this always and indefinitevely. Whatever my use of the computer or the site to visit. Even when I don't use internet and use other software to work, Firefox starts up and goes in front of my software. If I let my session opened and I do nothings, after a certain time a lot of firefox windows are open. You can easily understand why I say that It's really insupportable... and this only with Firefox on my session.

My computer is protected with antivirus, and I did a full scan several time, I also tried with an other antivirus software. I used 2 softwares for detect malware... Nothing. I try to uninstall and reinstall Firefox, but the problem still the same after reinstall. I already set the "toolkit.winRegisterApplicationRestart" on "false" but firefox start alone again, again, again...

Does anyone has an idea of what is the problem and what I can do ?

Thanks.

Asked by GHOE70 1 day ago

Last reply by FredMcD 1 day ago