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Somethings wrong with my account

i just reset my pc with ubuntu 20.04 , before reset its all working good means all bookmarks and other things , but after reset and format , when i logged in with my fire… (read more)

i just reset my pc with ubuntu 20.04 , before reset its all working good means all bookmarks and other things , but after reset and format , when i logged in with my firefox account for bookmarks and logins , well i just see that not a one bookmarks or passwords i can see .

i tried to reinstall the browser, logged out and login, clear data of app etc options but i can not sync the data of mine (bookmarks and passwords).

i just frustrated here , because i think the browser is safe and good also secure, but after this , if i don't get any help to recover my data , i will lost my faith in mozila at all.

so kindly help !

Thank you !

Asked by Sushil Lad 5 months ago

Last reply by iamjayakumars 5 months ago

Lockwise logins gone after upgrade to 76.0.1 - Ubuntu 18.04

This is actually a second time that this happens. It happened also the last time I upgraded FF (from official Ubuntu repo) but I somehow restored the "old" profile and l… (read more)

This is actually a second time that this happens.

It happened also the last time I upgraded FF (from official Ubuntu repo) but I somehow restored the "old" profile and logins got back.

But this time I only have one FF profile under ~/.mozilla/firefox. The one which doesn't have the logins.

Have anyone experienced the same thing? And why is this happening in the first place?

Lockwise is such an important piece of code that IMHO should not be subject to such a failures.

Any hints on this much appreciated.

Asked by zoran.tanevski 5 months ago

Last reply by cor-el 5 months ago

Update 76.0 has turned on the sync logins passwords option and overwritten my passwords with old ones.

After the update to theversion 76 the settings on two of my separate browsers on mac and windows, having own sets of passwords was overwritten. The option "sync logins" w… (read more)

After the update to theversion 76 the settings on two of my separate browsers on mac and windows, having own sets of passwords was overwritten. The option "sync logins" was off now its on and my password list is screwed up.

Asked by icextend 5 months ago

Last reply by Pallavi kumari 5 months ago

Bookmarks -> properties are gone!?!

Dear Guys, after the last update... I do not know wich version I got before. But I hate updates and everything is completely different. And then we got it again: After my… (read more)

Dear Guys, after the last update... I do not know wich version I got before. But I hate updates and everything is completely different. And then we got it again:

After my last update I lost all my properties of the bookmarks!?!?! Where can I find them? Or how can I recover them?

Asked by rrieper911 5 months ago

Last reply by Aashish Kumar 5 months ago

Lost bookmarks after update

Firefox updated automatically yesterday and has wiped all my bookmarks. These are important to me. I have tried the Restore but it will only restore to yesterday. How … (read more)

Firefox updated automatically yesterday and has wiped all my bookmarks. These are important to me. I have tried the Restore but it will only restore to yesterday. How can i resolve this?

Asked by lyn.rolington 5 months ago

Last reply by ARMAN KHAN 5 months ago

Bookmarks and history gone

After today's update to the newest version of Firefox, my bookmarks and history are gone. I can't even ADD bookmarks! I looked for both through "Library," and nothing. … (read more)

After today's update to the newest version of Firefox, my bookmarks and history are gone. I can't even ADD bookmarks! I looked for both through "Library," and nothing. Please help. Thanks in advance.

Asked by gleep89 5 months ago

Last reply by Shashank Shekhar 5 months ago

login details, bookmarks

I changed the password for the firefox account because I installed a new windows, after which all login details and bookmarks disappeared. during the password change I wa… (read more)

I changed the password for the firefox account because I installed a new windows, after which all login details and bookmarks disappeared. during the password change I was not informed that I would lose all data! I let you keep this information in the cloud in trust and you deleted it? Have you gone crazy!?!?!?!? I want to get back my data immediately! I see that a lot of people have a similar problem and you don't do anything about it? How can I trust you at all in this situation?

Asked by gosukody 5 months ago

Last reply by Shashank Shekhar 5 months ago

  • Solved

Firefox browser losing all passwords after asking me to reconnect to Firefox Sync

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the pa… (read more)

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the parameters, all my passwords have disappeared. I do also have Firefox on my phone, which have all my passwords from before the first instance it occured, but it never synchronized to Firefox on my computer. No error messages appears when synchronizing, and everything seems to be normal. Any way to correct the non-synchronization of passwords ? Is there something I'm doing wrong ? Thanks.

Asked by AlexandreP 5 months ago

Answered by AlexandreP 5 months ago

  • Archived

Since today (FF76) all my saved passwords are gone. How do I get them back?

I use FF since years and never created a profile. Hundreds of PW have been saved in the FF browser secured with my master PW. Since a few hours they are ALL GONE! I creat… (read more)

I use FF since years and never created a profile. Hundreds of PW have been saved in the FF browser secured with my master PW. Since a few hours they are ALL GONE! I created the account I´m writing you herer from but obviously alos there no PW? What can I do. Need them urgently back.

Thanks for your help! Best, Karsten

Asked by Karsten 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Need urgent help recovering bookmarks ($ tip for solution!)

Hi guys. I was clearing out unused software for space and I uninstalled the wrong firefox (I had two installed). I was using a 3rd party program called IObit uninstaller.… (read more)

Hi guys. I was clearing out unused software for space and I uninstalled the wrong firefox (I had two installed). I was using a 3rd party program called IObit uninstaller. Usually I know backups appear if uninstalled through the directory but this isn't the case with the 3rd party programs.

So after freaking out a little I looked for recovery programs and found one by the same developer, IObit undelete. I managed to find some json. files with settings, logins and some bookmark files too. However, when I try to restore the bookmarks file through the remaining firefox I'm told it is unable to process the file?

Does anybody please have any ideas what I can do to fix this? I'm pretty bummed out by this, i'll happily send a bit of cash your way if this can be restored again

Asked by Liam 7 months ago

Last reply by jscher2000 7 months ago

  • Archived

I just got royally screwed over by Firefox v75

I no longer have any: passwords addons bookmarks history previously opened tabs user configuration Nothing. Everything was completely wiped out. And that's just what I kn… (read more)

I no longer have any:

passwords addons bookmarks history previously opened tabs user configuration

Nothing. Everything was completely wiped out. And that's just what I know about. Who knows what else is gone.

Does anyone know how I can retrieve this lost information.

Thank you.

Asked by letsdothis 7 months ago

Last reply by cor-el 7 months ago

  • Solved
  • Archived

passwords lost after every update since firefox 74.0

after the ubuntu 18.04.4 firefox update to 74.0 my passwords seams totally lost. No ask for my master password as I visited a login site. Going to menue passwords, I wa… (read more)

after the ubuntu 18.04.4 firefox update to 74.0 my passwords seams totally lost. No ask for my master password as I visited a login site. Going to menue passwords, I was asked for my master password, and after entering, my password storage was empty. After a very long time, it seamed as my passwords are back again, but they where not complete, only 271 where back. On an very old system, from which I had transferred the firefox profile to the system now in use, I had had 413 passwords and I had had to create a lot more since this clone. After update to 74.0.1 again, at first passwords where completely lost and now again, lots of them where missing. What was astonishing was, on the old system key4.db is 294912 Byte (and no logins.json), now key4.db is 720896 B (logins.json 141519 B) but for sure lacking lot of information!

Asked by 0771 7 months ago

Answered by FredMcD 7 months ago

  • Solved
  • Archived

My passwords are all gone and now I can't save any new ones either?

Please help me!! I’m desperate!! I have 15 years of saved passwords that no longer work!!!!!!! After I updated to 73.0 I have zero saved logins!!! My logins.json file is… (read more)

Please help me!! I’m desperate!! I have 15 years of saved passwords that no longer work!!!!!!! After I updated to 73.0 I have zero saved logins!!! My logins.json file is still there and I can open it in Notepad but everything is encrypted!!! Also, it says I don’t have a Master Password anymore, but I never cleared it! And when I go to change it I get a “unable to change” error!!! I also can’t save any new logins, no logins can be saved now!! I’ve searched google for hours and tried everything but nothing works!! And no, I don’t have the “logins.json.corrupted” file everyone mentions on other threads for this issue, my file is still logins.json!

Please help me!!!!!!

Asked by !~* B a B y D o LL *~! 9 months ago

Answered by !~* B a B y D o LL *~! 8 months ago

  • Archived

saved login missing

For a couple months now all my saved logins go missing daily, I'll save them & the next they'll be gone again, I already saw about the issue with AVG but I dont use A… (read more)

For a couple months now all my saved logins go missing daily, I'll save them & the next they'll be gone again, I already saw about the issue with AVG but I dont use AVG. Can anyone tell me how I can fix this, also is it possible I have a Trojan thats stealing my saved logins?

Asked by thierjung1 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Firefox V73.0.1. Passwords and logins vanished. Help in related topic (old?) no good. Pls help!

I believe a recent up date erased or corrupted my logins file. I checked old threads and the suggestions do not work for me. I do not want to upgrade to W10 (7now) until … (read more)

I believe a recent up date erased or corrupted my logins file. I checked old threads and the suggestions do not work for me. I do not want to upgrade to W10 (7now) until I resolve this problem. Please, give the needed direction to recover them! They are extremelly important for me. Thank you! Isis

Asked by IWMc 8 months ago

Last reply by FredMcD 8 months ago

  • Solved
  • Archived

Possible to restore very old (v48) password file?

I purchased a new iMac after 9 years on a MacBook running the last installable version of Firefox: v48. Passwords were not migrated, so have all been lost. All help topi… (read more)

I purchased a new iMac after 9 years on a MacBook running the last installable version of Firefox: v48. Passwords were not migrated, so have all been lost. All help topics address *.json topics in Profiles. But the old version only has directoryLinks.json and frequencyCap.json files. Possible to restore from such an old version? If not, sadly, I must revert to using Safari. Bye bye Firefox.

Asked by mark160 8 months ago

Answered by cor-el 8 months ago

  • Archived

The new 72.0.1 update this morning made me create a new profile and deleted ALL my logins, passwords and bookmarks.

I turned my work laptop on this morning and when I opened Firefox it made me create a new profile. There was no other option in order to continue. Once I did all of my sa… (read more)

I turned my work laptop on this morning and when I opened Firefox it made me create a new profile. There was no other option in order to continue. Once I did all of my saved logins, passwords and bookmarks were gone. As this is a work laptop I just lost a ton of links to important sites I use on a daily basis. How can I revert and get those back and why were they deleted in the first place?

Asked by bfranklin2 8 months ago

Last reply by RobertJ 8 months ago