I have latest version of firefox on my windows 10 dell inspiron 7560 ... I have been using firefox for about 18 years now
system info - i7 - 8GB RAM, windows 10, one 12… (read more)
I have latest version of firefox on my windows 10 dell inspiron 7560 ... I have been using firefox for about 18 years now
system info - i7 - 8GB RAM, windows 10, one 128 GB SSD and other 512GB SSD
Since yesterday, it has been crashing after every 2-5 minutes; in troubleshooter mode as well...
I ran Windows RAM memory test, it turned out to be okay...
I ran a Dell hardware test, it informed me that my fan is not working properly; though I doubt its the reason for my Firefox crashing
Below is one of the crashes in text - can someone help please?
AdapterDeviceID: 0x5916
AdapterDriverVersion: 27.20.100.8854
AdapterSubsysID: 07821028
AdapterVendorID: 0x8086
Add-ons: snaplinks%40snaplinks.mozdev.org:3.1.12,%7B394DCBA4-1F92-4f8e-8EC9-8D2CB90CB69B%7D:6.3.1,%40pagememo:1.15.1resigned1,%7Baf37054b-3ace-46a2-ac59-709e4412bec6%7D:4.2,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:130.2.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,bing%40search.mozilla.org:1.7,google%40search.mozilla.org:1.5,wikipedia%40search.mozilla.org:1.4,ddg%40search.mozilla.org:1.5,ebay%40search.mozilla.org:1.5,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0
AvailablePageFile: 8233635840
AvailablePhysicalMemory: 1266659328
AvailableVirtualMemory: 138522270318592
BackgroundTaskMode: 0
BuildID: 20240913135723
CPUMicrocodeVersion: 0xde
ContentSandboxCapable: 1
ContentSandboxLevel: 7
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1727643240
DOMFissionEnabled: 1
DOMIPCEnabled: 1
EMCheckCompatibility: true
EventLoopNestingLevel: 1
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
GpuSandboxLevel: 1
HeadlessMode: 0
InstallTime: 1726686919
LastStartupWasCrash: 0
LauncherProcessState: 0
ModuleSignatureInfo: {"Avast Software s.r.o.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows":["CryptoWinRT.dll","devenum.dll","sapi.dll","winmmbase.dll","windows.internal.shell.broker.dll","Windows.Security.Integrity.dll","PCShellCommonProxyStub.dll","ondemandconnroutehelper.dll","TaskFlowDataEngine.dll","linkinfo.dll","ntshrui.dll","explorerframe.dll","wpnapps.dll","dataexchange.dll","twinapi.dll","cdp.dll","cscapi.dll","edputil.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wscapi.dll","wininet.dll","wsock32.dll","ktmw32.dll","winmm.dll","msimg32.dll","OneCoreCommonProxyStub.dll","comctl32.dll","FWPUCLNT.DLL","directmanipulation.dll","Windows.Globalization.dll","DWrite.dll","urlmon.dll","Windows.UI.Immersive.dll","srvcli.dll","iertutil.dll","BCP47mrm.dll","InputHost.dll","TextInputFramework.dll","Windows.UI.dll","Bcp47Langs.dll","winhttp.dll","OneCoreUAPCommonProxyStub.dll","dbgcore.dll","dhcpcsvc6.DLL","WindowManagementAPI.dll","npmproxy.dll","version.dll","dhcpcsvc.dll","msacm32.dll","rasadhlp.dll","twinapi.appcore.dll","Windows.ApplicationModel.dll","xmllite.dll","taskschd.dll","winnsi.dll","MMDevAPI.dll","AudioSes.dll","d3d11.dll","d2d1.dll","dcomp.dll","avrt.dll","CoreUIComponents.dll","dsreg.dll","nlaapi.dll","CoreMessaging.dll","icm32.dll","msdmo.dll","ColorAdapterClient.dll","mscms.dll","wshbth.dll","WinTypes.dll","policymanager.dll","netprofm.dll","WindowsCodecs.dll","uxtheme.dll","deviceaccess.dll","PortableDeviceTypes.dll","propsys.dll","SensorsNativeApi.V2.dll","SensorsUtilsV2.dll","SensorsApi.dll","rmclient.dll","dwmapi.dll","windows.storage.dll","dbghelp.dll","wtsapi32.dll","kernel.appcore.dll","dxgi.dll","winsta.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","KERNELBASE.dll","win32u.dll","wintrust.dll","gdi32full.dll","bcrypt.dll","cfgmgr32.dll","crypt32.dll","bcryptPrimitives.dll","msvcp_win.dll","ucrtbase.dll","gdi32.dll","shell32.dll","clbcatq.dll","imm32.dll","SHCore.dll","setupapi.dll","sechost.dll","advapi32.dll","kernel32.dll","imagehlp.dll","nsi.dll","msvcrt.dll","rpcrt4.dll","psapi.dll","user32.dll","msctf.dll","ws2_32.dll","oleaut32.dll","combase.dll","ole32.dll","shlwapi.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","VCRUNTIME140.dll","msvcp140.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","softokn3.dll","lgpllibs.dll"]}
MozCrashReason: assertion failed: n > 0 && n <= 8
Notes: FP(D00-L1100-W0000100-T00)
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x134d, AdapterSubsysID2: 07821028, AdapterDriverVersion2: 30.0.15.1169DWrite? DWrite+ WR? WR+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
QuotaManagerStorageIsNetworkResource: 0
RDDProcessStatus: Running
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 7259
StartupCacheValid: 1
StartupCrash: 0
StartupTime: 1727642490
SubmittedFrom: Client
SystemMemoryUsePercentage: 85
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240913135723","version":"130.0.1","vendor":"Mozilla","displayVersion":"130.0.1","platformVersion":"130.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8070,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":4894},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"Intel(R) 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C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_74adeee5e47197cc\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_74adeee5e47197cc\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_74adeee5e47197cc\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_74adeee5e47197cc\\nvldumd.dll","driverVendor":null,"driverVersion":"30.0.15.1169","driverDate":"2-1-2022","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1.3020833730697632,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"disabled:FEATURE_FAILURE_COMP_PREF"},"gpuProcess":{"status":"available"},"webrender":{"status":"unavailable-no-hw-compositing"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":false,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","en-IN"],"regionalPrefsLocales":["en-IN"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"app.shield.optoutstudies.enabled":false,"app.update.silent":true,"browser.cache.disk.capacity":1048576,"browser.search.region":"IN","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.searches":false,"dom.max_script_run_time":0,"extensions.blocklist.enabled":false,"extensions.screenshots.disabled":true,"layers.acceleration.disabled":true,"media.gmp-gmpopenh264.lastInstallStart":1715319162,"media.gmp-gmpopenh264.lastDownload":1700081117,"media.gmp-gmpopenh264.lastDownloadFailed":1715319162,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-gmpopenh264.lastUpdate":1700081117,"media.gmp-widevinecdm.lastInstallStart":1727467393,"media.gmp-widevinecdm.lastDownload":1725519197,"media.gmp-widevinecdm.lastDownloadFailed":1727467393,"media.gmp-widevinecdm.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: 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Throttleable: 1
TotalPageFile: 16924565504
TotalPhysicalMemory: 8462282752
TotalVirtualMemory: 140737488224256
UptimeTS: 7502.15923
UtilityProcessStatus: Running
Vendor: Mozilla
Version: 130.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
