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Firefox crashes

Firefox continually crashes when I try to open the app. The crash reporter opens up, submits the report, then repeats this process over and over again. I'm unable to get … (read more)

Firefox continually crashes when I try to open the app. The crash reporter opens up, submits the report, then repeats this process over and over again. I'm unable to get it to start up in safe mode and the refresh button causes the program not to respond. I've even gone as far as to try a clean install but once the install is finished and I try to open the app, I go right back to the crash reporter opening up. Any help in fixing this problem would be awesome.

Asked by nlemalu76 4 years ago

Answered by philipp 4 years ago

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When trying to start Firefox, the Mozilla crash reporter appears instead

latest Crash ID: bp-f77b5fde-3d45-48c7-846e-cdab02160913 Hi there Firefox worked fine until midday today. But now, when trying to start Firefox, the Mozilla crash reporte… (read more)

latest Crash ID: bp-f77b5fde-3d45-48c7-846e-cdab02160913

Hi there

Firefox worked fine until midday today. But now, when trying to start Firefox, the Mozilla crash reporter appears instead. I have not installed any new applications or add-ons for a long time (more than a year).

I have done a clean install of the newest Firefox version. I also have tried to run it in safe mode, but that immediately got me back to the crash reporter. And now, the 'Firefox Safe Mode' box only appears for a fraction of a second, so I do not have enough time to click on the 'Start in Safe Mode Button'.

I use Norton Internet Security and I have have run a full scan, but no problems were detected.

I still use XP, since the available colors of the newer Windows versions trigger my epilepsy (with XP, I can set each color exactly).

What else can I do?

Thank you, Rose


I have clicked on the "Troubleshooting Information: Automatically add" button, that resulted in the message "We're sorry, but we can't find what you're looking for." I am using Google Chrome for this support question, since obviously I cannot do it via Firefox as long as it does not start.

Asked by oylyolive 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Firefox will not run in safe mode or at all. It always crashes on startup. Only options are to restart or quit. Removed and installed newest version, also removed the… (read more)

Firefox will not run in safe mode or at all. It always crashes on startup. Only options are to restart or quit. Removed and installed newest version, also removed the Mozilla folder for a clean install.

I have a crash id of: "Crash ID: bp-ca5fccb4-05b3-4121-9269-a85f42160913"

Asked by screamn7 4 years ago

Answered by philipp 4 years ago

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Firefox will not open even in safe mode, crash reporter comes up

No previous problems but suddenly today Firefox won't open - just the crash reporter comes up. I can't open in safe mode either. No idea why - not done any software updat… (read more)

No previous problems but suddenly today Firefox won't open - just the crash reporter comes up. I can't open in safe mode either.

No idea why - not done any software updates lately or Firefox updates, or installed any new programs, so really no idea why it's suddenly stopped working. I was getting prompts to update to 47.0.1 but hadn't got around to doing so.

Latest crash id is: bp-64e238b3-2ad0-40ab-a7cd-e6cda2160913

Thanks so much if you can help. Any help you can give, please make it simple in step by step instructions - I'm not the best at computer matters!

Asked by tmacp 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Firefox won't start. Attached is the crash report. I did a clean uninstall and reinstall but it still won't start. I'm running version 40.0.3 because that's the latest ve… (read more)

Firefox won't start. Attached is the crash report. I did a clean uninstall and reinstall but it still won't start. I'm running version 40.0.3 because that's the latest version that runs on XP service pack 3.

Asked by pyramid14 4 years ago

Answered by philipp 4 years ago

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I get a message from Firefox sayin it had a problem and crahsed

I keep getting a message when I try to opentmy account. It says Mozilla crash reporter. Firefox had a problem and crashed ut I cannot get rid of this message … (read more)

I keep getting a message when I try to opentmy account. It says Mozilla crash reporter. Firefox had a problem and crashed

ut I cannot get rid of this message

Asked by keithparker 4 years ago

Answered by philipp 4 years ago

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Firefox v47 crashes when opening

Firefox v47 crashed when opening. Cannot send bug report. Cannot open in safe mode. It appears profile info is missing (places.sqlite, key3.db, logins.json, etc.) as I ca… (read more)

Firefox v47 crashed when opening. Cannot send bug report. Cannot open in safe mode. It appears profile info is missing (places.sqlite, key3.db, logins.json, etc.) as I cannot locate them. Mozilla Crash Reporter details below. Any help would be appreciated, thanks.

AdapterDeviceID: 0x0126 AdapterDriverVersion: 8.15.10.2321 AdapterSubsysID: 21cf17aa AdapterVendorID: 0x8086 AvailablePageFile: 3732938752 AvailablePhysicalMemory: 963985408 AvailableVirtualMemory: 1882034176 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 88932352 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1473780060 E10SCohort: unsupportedChannel EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466605568 Notes: Cisco VPN AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2321 FP(D000-L100000-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 1425 StartupTime: 1473780043 SystemMemoryUsePercentage: 73 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3493,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2491,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"},"binary":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"},"system":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0126","subsysID":"21cf17aa","RAM":null,"driver":"igdumdx32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2321","driverDate":"3-6-2011","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","browser.urlbar.unifiedcomplete":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true,"dom.max_script_run_time":0,"extensions.strictCompatibility":true,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7324086272 TotalPhysicalMemory: 3662921728 TotalVirtualMemory: 2147352576 URL: UptimeTS: 76.117014792 Vendor: Mozilla Version: 47.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by MTTroutSlayer 4 years ago

Answered by philipp 4 years ago

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Firefox crashes upon startup

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean rein… (read more)

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean reinstall but it has not fixed the problem. I uninstalled Firefox, removed the remaining files in the Program Files and Documents and Settings\username\Application Data folders to ensure a completely clean reinstall, reinstalled Firefox and I still crash. I think that the problem may lie in my operating system.

I am one of the few that still uses Windows XP Media Center, Service Pack III. I use a Compaq Presario computer with an AMD Athlon 64 Processor 3700+, 2.19 GHz. I submitted a report and this is the report: Crash ID: bp-d1fac27a-df30-494c-a889-9acd22160913

Asked by StevenMartin 4 years ago

Answered by StevenMartin 4 years ago

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Firefox crashes

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe … (read more)

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe mode to refreshing firefox, still crashes. i cant access firefox at all. i'm using internet explorer to fill this out.

here's the crash id

Crash ID: bp-c5f70400-13a5-4860-a0e6-630c42160913

Asked by Mozillahelp2252 4 years ago

Answered by Mozillahelp2252 4 years ago

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Firefox crashes on startup

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF cause… (read more)

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF causes the crash notification to appear. I am unable to start FF in it's safe mode.

Crash ID: bp-efa5c800-80ef-4852-a1c8-f57302160913

Asked by Keslaa 4 years ago

Answered by Keslaa 4 years ago

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Firefox Crash in versions prior to 48.02 version

Hi I´m having a strange problem with Firefox. I was using Firefox 42.0 pt-br because i was using some extensions that only work in the version 42.0 Sudenly, one day, i tr… (read more)

Hi I´m having a strange problem with Firefox. I was using Firefox 42.0 pt-br because i was using some extensions that only work in the version 42.0 Sudenly, one day, i try to run my Firefox, and Firefox crash repeatedly. I tried to reset Firefox, open firefox in safe mode, delete my profile and create a new, uninstall and rinstall again the version 42,I tried everything. The strange is that the only version that works on my Pc is the version 48.02. None of the arlier versions works, such 47, 46,45,44,43,42 versions. I´m using a Windows 8 Pro X64 Pt-Br. Whats happening ? Why the other versions dont work, only the version 48.02 works fine ? Does anyone could help me please?

if help, here are my crash report:

==============================================================================================

AdapterDeviceID: 0x0116 AdapterDriverVersion: 9.17.10.4101 AdapterSubsysID: 08911854 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 AvailablePageFile: 6340321280 AvailablePhysicalMemory: 5310382080 AvailableVirtualMemory: 3910934528 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 55902208 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1473766907 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473766673 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 08911854, AdapterDriverVersion: 9.17.10.4101 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1248, AdapterSubsysID2: 08911854, AdapterDriverVersion2: 10.18.13.5906DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 42 StartupTime: 1473766906 SystemMemoryUsePercentage: 37 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8140,"isWow64":true,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2014,"locale":"pt-BR"},"hdd":{"profile":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"},"binary":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"},"system":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 3000","vendorID":"0x8086","deviceID":"0x0116","subsysID":"08911854","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.4101","driverDate":"1-30-2015","GPUActive":true},{"description":"NVIDIA GeForce GT 555M ","vendorID":"0x10de","deviceID":"0x1248","subsysID":"08911854","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5906","driverDate":"11-24-2015"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"pt-BR","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 13352402944 TotalPhysicalMemory: 8535244800 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
Provedor de Serviço de TCPv6 de RSVP : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de TCP de RSVP : 2 : 1 :  
Provedor de Serviço de UDPv6 de RSVP : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de UDP de RSVP : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: pt-BR

==============================================================================================

Thanks for your attention

Asked by saintchelo 4 years ago

Answered by philipp 4 years ago

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Firefox crashes on startup

Firefox has been crashing on startup going right to crash reporter. This happened only a few hours ago so I am confused. I did a full scan with Norton and malewarebytes, … (read more)

Firefox has been crashing on startup going right to crash reporter. This happened only a few hours ago so I am confused. I did a full scan with Norton and malewarebytes, and it showed up negative. Here is my crash report

bp-d4e20a9c-c635-46e1-84c8-e886c2160913

Thanks in advance

Asked by _Andrew_ 4 years ago

Answered by FredMcD 4 years ago

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Firefox crashes

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about … (read more)

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about the crash is sent to Mozilla FF using the above Crash ID.

Asked by wier0470 4 years ago

Answered by philipp 4 years ago

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Firefox crashes on startup

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay … (read more)

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked.

Have restarted my computer a number of times, but have not down a shut down and start.

No new extensions or plug ins have been added. The last Norton update was 1 week ago.

Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913

any help resolving this is greatly appreciated.

Asked by JimW57 4 years ago

Answered by philipp 4 years ago

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Firefox crashes on start up

Firefox keeps crashing upon start up. Was lagging, shut it off and turned it back on and even after a reboot, I keep getting crashes. I have seen it mentioned that the No… (read more)

Firefox keeps crashing upon start up. Was lagging, shut it off and turned it back on and even after a reboot, I keep getting crashes. I have seen it mentioned that the Norton Toolbar seems to be the cause of it all. How do I fix this issue so I can boot my Firefox back up?

Asked by Demi 4 years ago

Answered by philipp 4 years ago