Firefox Community Forum

I keep constantly crashing, multiple times. Here are my latest crash IDs:

bp-0095be94-4487-4e51-b895-8bfe30250106

bp-cc9fbd3f-9c73-4a9b-9e67-a503b0250106

bp-46a54455-3bd3-4eb1-8cdf-887300250106

bp-9d721d1d-f4e3-4e7b-9160-ec47e0250106

bp-f307e36d-2c7b-4fad-9166-47cef0250106

bp-3e823f9a-bcb3-458f-b149-94a110250106

My Firefox Browser keeps crashing at random times. I was using Chrome previously and it was worse than the Firefox performance. I just installed 128 GB of brand new DDR5 RAM which I tested in windows with no error. I have no malware on my computer currently. I ran all of the usual checks that you suggested with regard to extensions and cache. Here is the most recent report ID that was generated by Firefox:

bp-7c5d5dcf-2fc9-40a3-9659-ff55f0250424

A few days ago, trying to free up some memory and improve my computer's performance, I deleted the cache and tracking cookies from Firefox (using AVG TuneUp). Since then, I can only load a certain, variable number of tabs and/or pages without every new or reactivated tab or page claiming to have crashed (although about:crashes says that no reports have been submitted). Restoring those pages seems impossible without restarting Firefox or the whole computer. The problem persists in Troubleshoot mode, but as far as I can tell doesn't affect Chrome, although that used even more RAM. I've tried culling open tabs (of which I still probably have far too many, but it's never been an issue before), using the OneTab extension to reduce them to lists of URLs, disabling and re-enabling hardware acceleration, updating Firefox, checking for file corruption and RAM errors and even uninstalling and reinstalling the program, but nothing's worked so far. What might be going on, and what else can I try?

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

Started using Netscape and been with Firefox ever since it started. For the last few months, I find that my Draytek 2866Lac router randomly crashes and resets itself when I am using Firefox. I cannot pin it down to opening any particular website but it seems to be related to opening a new tab / link. I have FF set to open new tab automatically and no extensions (other than British English) are in use. Using FF, I can seldom go more than 5 -6 hours between resets. Not using FF, I have now managed 2 days constant uptime on the router - which is a fantastic change! Is there something peculiar with my system and any ideas how I can get stability again please?

Thought only Ubuntu's Linux Firefox 136.0 was 'unstable' on my Gateway E-475M laptop - crashes, restores session then freezes only to log me out, then completely locking up requiring holding down power button and rebooting...

Now, even Firefox 136.0 on WIN7 is crashing, then restores session only to go to the 'blue screen of death' requiring holding down the power button and rebooting...

Evidently, the problem is not with Ubuntu or WIN7, but either: Firefox (Linux or win version); or, the Gateway E-475M laptop (2.0GHz CPU, 4Gb RAM, 8Gb swapfile, Harddrive at 61% usage, Linux/Win on separate booting partitions, LAN + usb & pci wifi's, etc.) - both OS's used to work fine, but as upgrades to Firefox have come along, they have steadily gotten more and more unstable...

Sometime, I'm only making a bookmark, and it starts this circus act... does it on differing websites, etc. Firefox is the only thing loaded - using two windows on two different monitors ...at a loss as to what to do - Firefox is supposed to be THE lightest-weight browser out there, and was for awhile... the only extension used on both systems is "NoScript" - could that be causing the disturbance in the force?!?

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a disc. It works OK

I always use the middle mouse button (pressing the scroll wheel) to open and close new tabs, but since the update, it doesn't work anymore and now types "=" if the cursor is in a text field. For context, I use an MX Master S3, mapped with Logi Options+.

Anyone else having this issue? How do I roll back to the previous version??

SOLVED: It was a bug with Logi Options+, not Firefox. When I hovered over the tab for the presets I had for CaptureOne, I noticed it also said Firefox. So seems something weird happened there. Deleted that preset and the issue in Firefox went away.

I couldn't find a way to delete this thread, though.

Ok for some reason any of my browsers tabs are crashing I just do whatever it is whether i search or watch movie and after some time 'Gah! your tab crashed' and it's pretty annoying, my discord happens to restart it self and I've exhausted literally anything from re-installing, deleting caches folders absolutely anything.

https://crash-stats.mozilla.org/report/index/a84fe228-d9f4-422d-becf-0e2ed0250414 https://crash-stats.mozilla.org/report/index/f44d9f6f-db4a-4596-926d-d08710250414

I've uploaded my latest 2 crashes and hopefully someone can read it and let m know about anything, Thanks in advance!

When I try to log in, I get the "your account has been locked for security reasons" message. I understand I'm supposed to get an email with a code to confirm my identity, but I didn't. I tried multiple times in the last few days. The only mail I got from Mozilla is one asking me to log in to change my password. But obviously, I can't log in.

Hi, I apologize in advance for sending this thread out from my mobile browser, but it's the safer option at this point.

This problem started after I went into my about:config page and disabled browser.tabs.unloadOnLowMemory. After these crashes began, I went and re-enabled this setting, but the problem persisted on all websites.

So far, I've:

• Opened and closed Firefox an innumerable amount of times
• Uninstalled a potentially beefy addon (Shinigami Eyes)
• Ensured 'recommended performance settings' & 'use hardware acceleration' were disabled
• Refreshed Firefox (and restored all addons & themes to how they previously were)

I really don't know what to do, and I'm very distressed. I want to keep using Firefox! I'm hesitant about uninstalling & reinstalling, but if that's the solution I can try it out.

Thank you in advance ^_^

Installed newest version of Windows 11 and now no tabs will load on browser and all show as crashed. Have uninstalled, reinstalled, refreshed and tried all I could and no changes. Would love any help.

There are video playback issues on both desktop Firefox and Android Firefox, but there is no category for both. However, I considered not being able to play the videos at all a more serious issue.

https://files.catbox.moe/aypxqq.mp4 This is a sample video.

The HEVC video plays on android, but with lag as if there were no hardware acceleration while it plays fine on Chromium-based browsers. This same issue was present on desktop Firefox, but then hevc support disappeared in one of the updates altogether.

https://ott.dolby.com/codec_test/index.html

This page shows that HEVC isn't supported, despite nobody on the web reporting this bug. And neither is HDR supported for some reason. Despite Firefox Android having the same report from that site apart from the user agent, it's seemingly able to decode that video on CPU, whereas on Windows it shows a Mimetype error. Disabling hardware acceleration doesn't make Firefox play it on the CPU. Is there a fix for these?

Can you guys check why your netflix account is getting logged out every time regardless of how many times you logged in and for prime video if you play any video i'm getting video player error, can you please check

I have noticed that just recently videos across all different websites are not displaying properly. The image part of the video is a green scrambled mess. The audio is fine, but the images are wrong. I am not having this issue on a different browser, and I'm not sure what I'm supposed to do. I don't know if changing any of the settings will help or if there's a bug in one of the updates.