Firefox Community Forum

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Hi Mozilla Community,

I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates.

The Issue: My Firefox browser updates automatically to the latest version. However, my Default Profile is visually stuck on the old UI design. It does not reflect the recent interface changes associated with the update.

The Troubleshooting Context:

• I have verified that the browser itself is technically updated (via Help > About Firefox).
• The strange part: I have other Firefox profiles on this same machine. When I launch those profiles, they correctly display the new, updated UI.
• This issue is isolated strictly to my main/default profile.

Has anyone experienced this mismatch where the version number is correct, but the UI fails to refresh on a specific profile? Is there a specific fix for this?

Thanks in advance for the help.

Je n'arrive plus à marquer les pages d'un site que j'ai ouvert et que je veux conserver. Je constate cette anomalie depuis quelques jours seulement: qu'est-ce qui ne marche plus?

I already updated a few weeks ago (and lost all my bookmarks, passwords etc in that process, which was infuriating) and yet every day I get a notification in the "open application menu" telling me I need to upgrade. And every time I check the version of firefox I'm using, it says it's up to date (like I just did now--see the pic). Again, last time I got prompted the same way to download a new version, I lost everything. Why does it keep telling me I need to update? And how do I turn those notifications off?

Unfortunately, Fusion does not work properly with the new Firefox. Firefox cannot be controlled using shortcuts such as H-headlines, E-input fields, B-button, insert+F7-link list, and insert+F6-heading list. Also, on most pages, you can't use Jaws controls like word-by-word reading or paragraph-by-paragraph reading, which is really limiting, especially with Outlook online. In Firefox 146, Jaws usually only recognizes the whole email as an image, and reading aloud only works if you use the mouse and navigate line by line, which is really hard if you're visually impaired. Since I don't want to give up Firefox permanently and am forced to switch to another browser, I am trying to get feedback to see if a solution can be found in the future so that I can continue using Firefox. If I notice any more errors, I will contact support again for assistance.

Best regards, Björn

Translated with DeepL.com (free version)

When I open firefox it loads 14 different tabs, if you view it from the task manager in Windows. It only shows one tab, when homepage is opened initially but clearly it's loading more in the background.

I have run the troubleshoot function as well as restart app (within fierfox settings)

I have also emptied the cache

OK recently firefox has been misbehaving in that some bookmarks froze or would not load. I thought it was SKY but other browsers were OK. Managed to refresh Firefox etc which changed the bookmark icons to generic icon of a globe. Then unable to delete / modify / save bookmarks. Followed Mozilla support advice help / more troubleshooting information / profile folder / open folder / check properties / sqlite / change from read only all folder s& subfolders / exit firefox. Icons reappeared but in the address bar is the full URL rather than the original saved bookmark and no blue star to indicate that bookmark. So bookmark works but the URL label instead of the short version is the full version of the URL of Bloggsandco,com TERWF78;ULUFWOUW88UY not Bloggsandco.com and no blue star. I am zero tech savvy before you ask and whilst there may have been a corrupt file in Firefox there have been two fixes with CMD SFC/scannow repairs (W10 64 bit) and now Firefox refresh. Of course lost all extensions and theme on refresh firefox. Any thoughts - have managed now to delete excess bookmarks

Once again I have experienced that my Bookmarks disappeared. Some months ago, I had a HTML backup made, for easy Import. Now I started out by shutting down Firefox, followed by a restart. That worked last time (without import) This time it did no change. I shut down Firefox, and restarted the PC....... no change. (without import) Then I shut down Firefox and restarted the PC. Opened Firefox, and wanted to import the Bookmarks from the HTML file. The system comes up with a message stating that the file does not contain any bookmark references. ( Opening the HTML file using Firefox, reveals that all bookmarks are there, and can be used ) I uninstall Firefox, and re-install it . Flw. I try the import once again, using the HTML file...... to no avail. What am I missing here ?? My final option appears to be moving the bookmark one by one.. rather time consuming.

Last time I got a reply, it was telling me f.f had a 'known issue' sore. the "yo've reached your limit for this account profile..create another on!" I made one, but it was then as now inte f.frfering further (white flower icon, having two operating f.f P or more operating at same time-stp[[omg my mac from sleeping, interfereing other ways. WHAT I AM ASKINNG IS HOW TO DELETE THE 2ND AND OTHER PROFILES! I GO TO MANAGE PROFLES T, AND I SEE THE FLOWER ICONS IN LARGE OPEN FLOER ICON/DRAWINGS WITH 'DELETE' AND A TRASH/BIN ICON BELOW EACH. WHEN I TRY EITHER ONE OF THE OTHER PROFILES, IT JUST OPENS THE MAIN FF. PAGE WITH A BLANK SCREEN, NO BOOKMARKS/TOOLBAR...AND DIALOG BOX TO IMPORT P/W'S HOW DO I DELETE ANY PROFILE IF THIS SECLECTED METHOD IS FAILED? WORSE, UNDER THE PROFILE I TYPE HERE WITH, IT HAS BOTH ITS NAME, AND THAT DAMN FLOWER ICON BELOW IT WITH "ORIGINAL PROFILE". DOES THAT MEAN IT THINKS MY IDENTITY IS BORROWED FROM SOM OTHER IDENTITY? IS THAT WHY I CAN'T GET RID OF THE ANCILARY ONES? THE MOZ. ENGINEER WROTE ME BACK TO SAY THE 'CREATE NEW PROFILE' WAS B/C OF A GLITCH ON THEIR END...IS IT RESOLVED? I DON'T THINK SO..AND AT THE LEAST, THEY COULD HAVE GIVEN ME INSTRUCTION ON HOW TO REMOVE THAT FLOWER/OTHER IDENTITIES, W.O DELETING THE INFO (B/M) ON THE ONE I USE/WANT!