Firefox Community Forum

Dear All, I recently reinstalled Windows and updated to the latest Firefox. When I tried to sign in to sync/restore my bookmarks, Firefox could not recognize my password. I reset it and used the new password, but the bookmarks that appeared were outdated, and not all information synced to my current account.Could you please advise on the steps (or a quick solution) to fix this?Many thanks for your support in advance.Kind regards, Tareq Zeyad

I had a problem where FF 140.0 would not update, and in trying to get FF yo update, I used a re-install tool to which I was pointed in my problem report. This caused FF to wipe out my configuration, and I lost all my windows and tabs. I have gone to

    \Appdata\Roaming\Mozilla\Firefox\Proifiles\abnfpged.default

cleared all of the data therein, and restored that directory from a backup I made last Monday. But I cannot get FF to use that directory. "about:profiles" shows only two profiles, but the Profiles directory has five profiles:

03/10/2026 09:39 AM <DIR> qf00ka5x.default 03/10/2026 09:39 AM <DIR> v842ceue.default-release 04/11/2026 09:16 PM <DIR> .. 04/11/2026 09:16 PM <DIR> . 04/12/2026 03:08 PM <DIR> abnfpged.default 04/12/2026 06:29 PM <DIR> jdfj91sd.default-release-1775960183850 04/12/2026 06:48 PM <DIR> f1jq4mlq.default

Only the profiles beginning with "j" and "f1" are seen in the "about:profiles" screenshot I have attached. And I have attached a screenshot of my profiles.ini file. Also, in the abnfpged.default directory I restored, where is the list of all of my open windows and tabs? FF used to keep that in a sessionstore.jsonlz4 file, but that file is only written when FF closes. I tried to save a copy when I was having problems, but I stored the copy in the same directory, which FF changed during the re-install process. Here is my profiles,.ini file:

[Install308046B0AF4A39CB] Default=Profiles/jdfj91sd.default-release-1775960183850 Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/f1jq4mlq.default

[Profile0] Name=default-release IsRelative=1 Path=Profiles/jdfj91sd.default-release-1775960183850

[Install641D10338ABA448D] Default=Profiles/abnfpged.default Default=1 IsRelative=1 Locked=1

[General]

StartWithLastProfile=1

Version=2

[BackgroundTasksProfiles] MozillaBackgroundTask-308046B0AF4A39CB-defaultagent=lnvi5jn5.MozillaBackgroundTask-308046B0AF4A39CB-defaultagent

I have not worked with the ;profiles.ini file in many years, as my FF configuration has not had problems. Thanks.

how do i delete or remove the message about could connect error

Contributor note: See also /questions/1576275 for the detailed error message.

I got a notification from Firefox to update the browser. Which is fine. But, when I tried to go to History to delete the downloads and previous months history. It will not allow me to delete the months history. It does nothing.

I hope you have a resolution for this issue. Thanks.

Shannon

When I'm on websites and there is a share or actually any button or link to click on to share to Facebook, Insagram, etc... Nothing happens on the page. It just sits idle. I can go to Chrome or Edge and I'm able to share from those browsers.

I tried checking Instagram today but it got stuck in the loading screen and i cant check my friends' DMS, when i try Microsoft edge, it works what's goin on and how can i fix that? i tried clearing cache and it didnt work

bold text I am getting a flood of messages about viruses from McAfee and Monzilla Firefox ESR. Not sure if these are real or a scam to click on a link. Need some help in how to stop messages or find out if my laptop is infected with viruses.

The shortcut change feature in Firefox does not have an option to disable CTRL+SHIFT+S shortcut function that saves the screen. Is it possible to disable tor change the shortcut. Very frustrating. Thank you.

Every time I open Firefox I get a message saying "Getting close to your VPN Limit. You have _ GB left. Your data will reset at the start of next month" and I want to stop seeing it

Hello,all, The built-in translation button in Firefox disappeared on the Reddit website.

Please add a fixed access key for the 'Translate button'. I also recommend introducing an automatic website translation function. Thank!

hi when I play on facebook june's journey the game starts to crash in several different ways, windows 10 is supposed to start on october but I have been having lots of problems on mine since they send the end agreement notice, I am a 76 grandparent and I am not interested in new changes I am ok with my computer as it is, I've paid for windows 10 when it came out, and i will not pay again for a new one. Appreciate all the help I can get from you and many thanks in advance for your help

I had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my MozillaI had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my Mozella VPN thank you, Mark Yarbrough