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  • Solved

unable to print a google sheet document, download the document to a .pdf or e-mail the document

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems. Thanks in advance for… (read more)

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems.

Thanks in advance for your time.

 Mary

Asked by redmanfamily2 1 week ago

Answered by redmanfamily2 1 week ago

unable to log in to some sites

I can't log in to certain sites even though they've been on my favourites list for years, i.e. bank account and grocery shopping. I can log in to them using Edge , so wha… (read more)

I can't log in to certain sites even though they've been on my favourites list for years, i.e. bank account and grocery shopping. I can log in to them using Edge , so what's gone wrong with Firefox. Is the latest updates to blame ???

Asked by mad.mick1 2 weeks ago

Last reply by markwarner22 2 weeks ago

utility and certain other sites won't load

I pay my utility bills online and the utility company websites won't load in firefox but do in edge. Also various other sites wont load with an error message captcha inc… (read more)

I pay my utility bills online and the utility company websites won't load in firefox but do in edge. Also various other sites wont load with an error message captcha incorrect, but no captcha shows on the screen. It's getting frustrating waiting for websites to load and getting no results. Thank you, Ann DIngee

Asked by abd1011 2 weeks ago

Last reply by markwarner22 2 weeks ago

Error and broken tabs

Home screen shows: Error: Platform version '130.0.1' is not compatible with minVersion >=130.0 maxVersion <=130.0 My account indicates I am up to date with version… (read more)

Home screen shows: Error: Platform version '130.0.1' is not compatible with minVersion >=130.0 maxVersion <=130.0

My account indicates I am up to date with version 134.0.2 (64bit)

In addition, today all tabs are broken

Asked by markus818 2 weeks ago

Eight tabs open, but 40 instances running

My computer was slowing down so I opened task manager. I discovered that Firefox had 40 different things running and was using over a gigabyte of memory. I could not id… (read more)

My computer was slowing down so I opened task manager.

I discovered that Firefox had 40 different things running and was using over a gigabyte of memory. I could not identify what the various things Firefox was running. Or what tab they related to.
It would be useful if Firefox could indicate in tax manager, what is going on and permit me to end task individually rather than shutting down the entire browser.

Meantime, what can I do to keep this from going on?

I have already shut down Firefox several times as well as restarted my computer to no avail.

Also cleared the cache and cookies

Asked by tahirjnaim 2 weeks ago

  • Solved

Enhanced Tracking Protection Blocks x.com in Windows

I've added https://x.com as an exception site but it is still blocked. https://x.com/mozilla doesn't work either Error message on the page: "Something went wrong, b… (read more)

I've added https://x.com as an exception site but it is still blocked.

https://x.com/mozilla doesn't work either

Error message on the page:

"Something went wrong, but don’t fret — let’s give it another shot.

⚠️ Firefox’s Enhanced Tracking Protection (Strict Mode) is known to cause issues on x.com"

After 2 days it used to finally load without my doing anything, but not now. I never loads using Firefox.

https://x.com is added as an exception, but obviously ignored.

Tried You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

   hold down the Shift key and left-click the Reload button   

NOPE

Tried: Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

   Settings -> Privacy & Security
   Cookies and Site Data: "Manage Data" 

"Clear the Cache":

   Settings -> Privacy & Security
   Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear 
   https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
   https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

   switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window 
   https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
   https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems 

NOPE - lost all my bookmarks, extensions, settings - not going there again thank you

as for:

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

   click the shield icon for more detail and possibly disable the protection 

the sheild has a slash thru it saying "enhanced tracking is off for this site" when i put my mouse over it.

Asked by Taco X 5 months ago

Answered by TyDraniu 5 months ago

Server not found

I'm trying to access my https://mypay.dfas.mil account, but, though previously all was well, now an error message tells me that you "can't connect to the server". I ha… (read more)

I'm trying to access my https://mypay.dfas.mil account, but, though previously all was well, now an error message tells me that you "can't connect to the server".

I have a network connection, but apparently Firefox may no longer have "permission to access to the web". I'm sure this is wrong because I can still access pretty much everything in the normal way, including other government sites, such as Social Security, using the Login.gov portal, though mypay is not listed as 'connected.'

What happened, and how do I fix it? Also, the error message says that I should "Check that Firefox has permission". How do I do that?

Asked by k.turkalo 3 weeks ago

Last reply by Naheem 2 weeks ago

Address changes back and forth in address bar

Hello, In some tabs, my address bar flickers. I have not observed any clear pattern as to why this happens, though I can say for certain that re-doing the browsing steps… (read more)

Hello,

In some tabs, my address bar flickers. I have not observed any clear pattern as to why this happens, though I can say for certain that re-doing the browsing steps in a new tab will sometimes solve the issue.

Incredibly odd!

Note that I am on a portable version of Firefox provided by PortableApps Platform.

Regards, Simon

Asked by simon78 2 weeks ago

Windows 10: Firefox screen icon on taskbar has a number on it.

I have a number in a circle showing up on the Firefox icon on my taskbar. For a while it was a number 1, then that went away. Now I have a number 5 in a circle on the i… (read more)

I have a number in a circle showing up on the Firefox icon on my taskbar. For a while it was a number 1, then that went away. Now I have a number 5 in a circle on the icon.

Asked by kenneth_dobbins 2 weeks ago

  • Solved

Disable creating a new tab when Middle clicking on tab bar area

This has been asked before here, but it seems currently there is no solution: Firefox's default behavior when using the mouse middle-click on an empty area of the tab ba… (read more)

This has been asked before here, but it seems currently there is no solution:

Firefox's default behavior when using the mouse middle-click on an empty area of the tab bar area will create a new tab; I don't want this behavior. How can I disable it?

On the posts I found here, they mention using UserChrome.css, I enabled it and tried, doesn't work. custom styles are enabled but not disabling this feature.

I use DisplayFusion on my multi-monitor setup since years, and middle-clicking a window title bar or Chrome tab bar or Firefox tab bar will move the current window to a second monitor.

Currently with Firefox, middle-clicking the tab bar will move the window to the second monitor AND open a new tab. I use it a lot with YouTube, so when I move a playing video to the second monitor, I get an empty tab with audio in the background.

I recently moved from Chrome to Firefox, but this is driving me crazy.

Asked by R.K. 2 weeks ago

Answered by R.K. 2 weeks ago

Mic sharing with Firefox

I play online bridge sharing the mic between the bridge app and Firefox. It works most of the time but occasionally Firefox ends the sharing for no reason. The settings… (read more)

I play online bridge sharing the mic between the bridge app and Firefox. It works most of the time but occasionally Firefox ends the sharing for no reason. The settings are not changed.

Asked by Ro 2 weeks ago

Bookmark Folders

I inadvertently created a duplicate Other Bookmarks folder at the level of the Bookmarks Toolbar and I'm not able to remove it. In fact, I tried deleting all of the bookm… (read more)

I inadvertently created a duplicate Other Bookmarks folder at the level of the Bookmarks Toolbar and I'm not able to remove it. In fact, I tried deleting all of the bookmarks under this duplicate to see if that would allow me to delete it, however, that removed all of my bookmarks, including from the original Firefox Other Bookmarks folder and I had to restore them from backup.original Firefox Other Bookmarks folder

Please let me know what I can do to eliminate the duplicated folder without affecting the entries in my original Firefox Other Bookmarks folder.

Thank you,

John Hart

Asked by bonisainc 2 weeks ago

Firefox does not work

Firefox opens only to a blank page and does not function what so ever. I've tried several times refreshing it, however, nothing helps. Point of interest is Microsoft Edge… (read more)

Firefox opens only to a blank page and does not function what so ever. I've tried several times refreshing it, however, nothing helps. Point of interest is Microsoft Edge won't open either and I am currently using Opera which is working fine. Any suggestions would be appreciated.

Asked by James 3 weeks ago

Forced to update ?

So today I was using firefox for work with multiple tabs open, I try to open a new tab and I get this message " Restart to keep using firefox" I have updates set to "Che… (read more)

So today I was using firefox for work with multiple tabs open, I try to open a new tab and I get this message " Restart to keep using firefox"

I have updates set to "Check for updates but let you choose to install them" And the browser was fully updated to the newest update apart from this newest one?

Every time I try to open a new tab I keep getting this message mean I was unable to save my work and lost multiple tabs ?


Can someone explain this ?

Asked by john smith 5 months ago

Last reply by joe.killian1 3 weeks ago

Sign into eBay without having to choose like symbols pictures to do so.

When I try to sign into eBay, a multi-photo comes up asking me to identify like objects in order to be allowed to enter the program. I believe Firefox is causing this pr… (read more)

When I try to sign into eBay, a multi-photo comes up asking me to identify like objects in order to be allowed to enter the program. I believe Firefox is causing this problem. How can I fix the problem?

Asked by jeri322 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago