Firefox Community Forum

I use the most up to date Firefox program. I needed to reinstall windows from scratch so backed up my files using the Firefox Backup option. When i try to restore the files, it restores only 2 bookmarks, 1 called Learn More, and another, a folder called How to Restore, and in it a book mark called Download. The bookmark just takes you to the Firefox home page. I dont know what to do.. there are bookmarks I need, so hope someone can help. Attached is an image of the file Firefox Created.

I had an ongoing problem with Firefox on my PC - it worked correctly on my laptop. So I backed up my bookmarks using MozBackup and re-installed Firefox. This didn't have the Bookmarks bar so I enabled that. When I now try to restore the bookmarks using MozBackup it reports everything ok. But when I open Firefox the bookmarks are not there. Any suggestions greatly appreciated.

Hi there,

I woke up this morning and opened firefox. Normally it opens the days previous tabs and this morning it didn't. When I tried 'restore recent tabs' it didn't do it. When I went into history and found the previous day's back up and tried to restore it also failed. Can you help?

Best wishes, Inez

some STUPID profile pop up occurred .... please choose .... I did than I LOST ALL of my browsing history and bookmarks !!!!! How do I recover ????????????????

Signed .... PISSED OFF !!!!!!!!!!!

Hi, there.

After performing the most recent Firefox update, I was greeted with the "create a new profile prompt", rather than having it open my old one. When going to "about:profiles", ALL FILES in the Root Directory of my old, default profile have the same date as the update, or after. Not a single file is older than that and all my history and bookmarks are gone. The option "Restore Previous Session" was not shown after the update.

PLEASE HELP!!

Thank you.

PS: This happened on a Macbook Pro. All other profiles are the same as they were before the update, having kept all history and bookmarks.

I am moving to another office and i want to completele remove my firefox data frome this device and i want to access the same site data and history in amother device this is not smartphone nut Desktop PC so How can i move this current brouser data to another new pc?

Hello,

I hope you can help me. My Dell laptop crashed, I had to restart the laptop with a Microsoft recovery key. When I opened Firefox I had to log in again with my password. Firefox told me that the password was wrong, I am not sure if I typed in the Firefox recovery key as well. I changed my Firefox password. When Firefox opened my bookmarks were gone and I can not find backup file when following the Firefox 'import bookmarks' link in the bookmark bar.

Thank you!

This has happened several times in the last 4 months or so, it had never happened prior to that and I've used Firefox for years. It now occurs when I open Firefox after my computer has either been shutdown, or the computer does a restart. I am signed in to my Mozilla account.

I put in my bookmarks under my name and create sub directories for different groupings, like Canadian news, solar etc. The bookmarks within the subgroups stay for a while. I cannot say for how long. Sometimes a day sometimes longer. The bookmarks disappear and are replaced with what I would call the global network symbol. This has never occurred in windows 10 of which I still use. It appears to be an issue with windows 11. Please any help would be useful. It is getting extremely annoying having to replace the bookmarks all the time.

I accidentaly deleted my profile. How can I get back my data, passwords to accounts....Is that all gone now???? Somebaody please help me clarify this situation. And why does firefox insist on these profiles anyway, I just want to open my browser use it then close it, simple. Now since the last update I saw a wierd circle on the firefox launcher and thought it meant nothing. When i deleted the profile literally EVERYTHING is gone. Who does this, what did the profile even help????? Somebody please help

I completed an update on Firefox and all of the passwords I had saved are gone. I have tried checking for alternate profiles, but that did not work. How can I recover my passwords?

Mozilla installed an update and WIPED all my passwords.

Also removed all links on my Firefox screen.

Now sticks the link every site I visit on the Screen!

How do I get them back?

How do I get Mozilla to never do such an asinine act again?

Hi, ok, so my computer just randomly updated my Firefox Browser and now all of my bookmarks, saved passwords, extensions, themes, and history is gone. I used the links on the support website, but they were not helpful at all. I am logged in with the same account I was originally logged in with prior to update 149.0 (logged in with gmail). When I sync data in settings, it automatically imports my Safari and Chrome information (which is not what I want). I try to import my bookmark and password history from the saved HTML and CSV files under Mozilla Firefox, but I don't have the ability to do so, as the files are essentially 'greyed' out. I have tried every step to troubleshoot and every link that is related to my issue listed on Mozilla's support with no success. I have even searched my issue on Google and Reddit. Please help!!