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  • Solved

Virus / malware issue

Hi, I tried to download a script but Firefox warned me it had a virus / malware. So I immediately put it in trash, emptied trash, restarted my Macbook and used Bitdefende… (read more)

Hi, I tried to download a script but Firefox warned me it had a virus / malware. So I immediately put it in trash, emptied trash, restarted my Macbook and used Bitdefender to scan my Mac. Fortunately it detected no viruses. So I think I'm good (Hopefully!)

But, every time I open Firefox now, a little window appears at the top showing my last download and telling me it had a virus or malware - I'm posting a screenshot of this. I removed it from my history, and cleared the preview panel, but it still pops up. To be clear, this only happens when I completely close Firefox and reopen it, not when I just open new windows or tabs.

How can I get it to stop popping up with this message? Also - one other oddity, each time I open Firefox, it says the time this script was downloaded matches the time I open Firefox (as opposed to when I actually downloaded the pdf - about an hour ago)

Asked by sunnybleckinger 4 weeks ago

Answered by jscher2000 - Support Volunteer 4 weeks ago

Firefox asks for master password on startup

When ever I start Firefox it asks for the master password. I am not using sync. OS is Windows 11. On my laptop which is running the same OS it does not ask for the mas… (read more)

When ever I start Firefox it asks for the master password. I am not using sync. OS is Windows 11. On my laptop which is running the same OS it does not ask for the master password, even though they are both pointing to the same homepage of google.com

I have tried disabling the password and re-enable, that does not work. If there is another setting I haven't found it yet.

Asked by Cameron 1 week ago

Last reply by Dropa 1 week ago

  • Locked

PLEASE HELP ASAP - CANNOT CONNECT TO GOOGLE OR GMAIL!!!

duplicate of /questions/1376873 thread. What is going on? After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cann… (read more)

duplicate of /questions/1376873 thread.

What is going on?

After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within firefox, or my gmail email account. I get the error messages attached below. I have spent hours looking on your support pages and tried all ways and NOTHING WORKS!!!!

FIrefox has been my default browser for years but if you cannot fix this very annoying and frustrating bug, I will be forced to use Chrome.

Very unhappy with this.

I am using a MacBook Pro and latest version of FIrefox 100.0

PLEASE HELP ASAP!!!!!

Asked by nz.jason.duncan 1 week ago

Won't connect to Netflix

Good day. I've used Mozilla Firefox as my browser for as long as I can remember. I am now 70 years old and my best time of the evening is when I watch my Netflix series o… (read more)

Good day. I've used Mozilla Firefox as my browser for as long as I can remember. I am now 70 years old and my best time of the evening is when I watch my Netflix series or a movie. Since 2 nights ago, however, Firefox is blocking access on both my laptops with the message "Did not Connect: Potential Security Risk" and it doesn't allow me to bypass this. It is very upsetting and I cannot understand why Netflix would suddenly have become a security risk. My son--in-law in the UK talked me through how to load another browser, which I did, and was then able to watch Netflix. The other browser didn't block it! So why does yours. I quite frankly would prefer to continue to keep Firefox as my default browser, but it seems silly to have to use a second browser just to watch Netflix? Your assistance in sorting out this problem would be very much appreciated. Thank you Sue Taylor (Ms)

Asked by suechoochoo 1 week ago

Last reply by Dropa 1 week ago

Computer hacked

My computer was totally locked, even after I did hard reboot. Message on screen said to call "Microsoft" to unlock. It was not MS, but a company that "represented" MS. … (read more)

My computer was totally locked, even after I did hard reboot. Message on screen said to call "Microsoft" to unlock. It was not MS, but a company that "represented" MS. I don't know how they did gained access or if they are legitimate or scammers. Name of company is "Instantlivehelps" or Supreme Store. They wanted $350 to unlock the computer, which I have not yet paid. I have firefox, windows 10, and Norton 360 with lifelock and a secure VPN. Is there anything about Firefox that could have helped prevent this and if so, what can I do? I run a store off, so I have to be accessible. Also, I am very much a novice at this. Thanks.

Asked by bob279 1 week ago

Last reply by FredMcD 1 week ago

Password for Old Navy requires 2 steps

Hello, When accessing my Old Navy account they require a 2 step process for Logging In. Once I click on the login button it takes me to a page where it asks for my email.… (read more)

Hello,

When accessing my Old Navy account they require a 2 step process for Logging In. Once I click on the login button it takes me to a page where it asks for my email. Here's where I hit the issue: FireFox Password Manager does not fill this in for me; not even the auto-fill works here. After I enter my email it then takes me to a page where my password is filled in (yay!). I'm glad that it at least fills in the password but I'd like to not have to fill in my email on the previous page.

I tried to create a new entry in Password Manager but it won't take the entire url; it shortens it. This url changes each time I go thru the process which complicates everything. I was hoping to take one of those urls (https://secure-oldnavy.gap.com/my-account/sign-in?flowId=wJb1e) but it shortened it to just (https://secure-oldnavy.gap.com). I even tried creating a new entry without the last few characters (https://secure-oldnavy.gap.com/my-account/sign-in?flowId=) but again it shortened it.

Is there a way to get FF Password Manager to provide auto-fill of my email address?

Thanks, Andre'a

Asked by DreaSpirit 2 weeks ago

Last reply by DreaSpirit 1 week ago

  • Archived

Saved passwords and users could not use in firefox.

https://www.gfashion.com/en/ This website is important for me. I have saved all passwords and users info to firefox. When I login in , the username and password is empty… (read more)

https://www.gfashion.com/en/ This website is important for me. I have saved all passwords and users info to firefox. When I login in , the username and password is empty.

Even if I click the username input box, the stored user list will not be displayed, but when I click the password box, the stored user password list can be displayed, which is unacceptable. I also tried in mobile version. It is the same thing.

I have used all the methods mentioned in Support, but still cannot solve the problem. But the website works well in Chrome and Edge. Although I like this software very much, I have to use it sparingly because it is troublesome to log in every time. I hope you can support this type of website, thank you.

Asked by wasay200312 6 months ago

Last reply by cor-el 6 months ago

Two-Factor Auth Setup will not accept numerical codes from newly created Authy 'Firefox Account'

I got a new phone and went to reset my 2FA, scan a new QR, and go about my day. I successfully removed the old 2FA setup from Authy on my older phone, and from my Mozill… (read more)

I got a new phone and went to reset my 2FA, scan a new QR, and go about my day.

I successfully removed the old 2FA setup from Authy on my older phone, and from my Mozilla account. I can access my user account settings for my Mozilla account and select to add a new 2FA method.

I land on the page which displays a QR code, which I can scan with Authy, and which immediately shows my account information as confirmation.

However, once I try to enter the first numerical code displayed -- Mozilla's text field declines on "incorrect code". I have done this over several times, tried on both phones, and waited for further numerical codes to be generated from the app. No success.

Right now I am on default email based 2FA and cannot for the life of me get the QR or manual onboarding process to accept a code from my app. I have to return my old phone soon so I was hoping to get some advice and figure this out just in case the issue was due to something there.

Asked by DonyWahlberg 1 week ago

Last reply by cor-el 1 week ago

2 step Authentication

Every time I log into Quickbooks using Firefox as my browser i am asked for a code. 2 Step authentication is turned off in both Intuit and Firefox. Other browsers (Chrome… (read more)

Every time I log into Quickbooks using Firefox as my browser i am asked for a code. 2 Step authentication is turned off in both Intuit and Firefox. Other browsers (Chrome and Safari) do not require 2 step authentication to log into Quickbooks. How do I stop Quickbooks from asking me for the code for each login when using Firefox??

Asked by home41 1 week ago

Last reply by cor-el 1 week ago

autoconfig file being parsed but not applied in firefox 100

Hi My firefox 97 autoconfig worked. In version 100, i had to remove some elements and replace some with the new settings. It is now parsed on load but does not lock any… (read more)

Hi

  My firefox 97 autoconfig worked. In version 100, i had to remove some elements and replace some with the new settings. It is now parsed on load but does not lock anything per autoconfig. Any assistance would be appreciated.  File content is below:

// Firefox Default Settings -begin config file const {classes: Cc, interfaces: Ci, utils: Cu} = Components; Cu.import("resource://gre/modules/Services.jsm"); Cu.import("resource://gre/modules/FileUtils.jsm");

// Disable telemetry and health reporting lockPref("breakpad.reportURL", ""); lockPref("browser.tabs.crashReporting.sendReport", false); lockPref("datareporting.healthreport.infoURL", ""); lockPref("datareporting.healthreport.uploadEnabled", false); lockPref("datareporting.policy.dataSubmissionEnabled", false); lockPref("dom.ipc.plugins.flash.subprocess.crashreporter.enabled", false); lockPref("dom.ipc.plugins.reportCrashURL", false); lockPref("toolkit.telemetry.enabled", false);

//      Disable sync

lockPref("services.sync.addons.ignoreUserEnabledChanges", true); lockPref("identity.fxaccounts.commands.enabled", false); lockPref("identity.fxaccounts.enabled", false); lockPref("identity.fxaccounts.pairing.enabled", false); lockPref("identity.fxaccounts.toolbar.accessed", false); lockPref("identity.fxaccounts.toolbar.enabled", false); lockPref("identity.fxaccounts.auth.uri", ""); lockPref("services.sync.engine.addresses", false); lockPref("services.sync.engine.addons", false); lockPref("services.sync.engine.creditcards", false); lockPref("services.sync.engine.creditcards.available", false); lockPref("services.sync.engine.bookmarks", false); lockPref("services.sync.engine.history", false); lockPref("services.sync.engine.passwords", false); lockPref("services.sync.engine.prefs", false); lockPref("services.sync.engine.tabs", false); lockPref("services.sync.prefs.sync.dom.disable_open_during_load", false); lockPref("services.sync.prefs.sync.signon.generation.enabled", false);

// Turn on Do not Track lockPref("privacy.donottrackheader.enabled", true); lockPref("services.sync.prefs.sync.privacy.donottrackheader.enabled", true);

// Disable certificate warning bypass // Enable support for Content Security Policy lockPref("security.csp.enableNavigateTo", false); // Disable Safe Browsing anti-malware // Safe Browsing communicates with a third party and leaks the browsing history and also sends metadata about the downloads made. // https://support.mozilla.org/en-US/kb/how-does-phishing-and-malware-protection-work lockPref("browser.safebrowsing.downloads.enabled", false); lockPref("browser.safebrowsing.malware.enabled", false);

// Turn on XSS Filter lockPref("browser.urlbar.filter.javascript", true);

// Restrict third party cookies lockPref("network.cookie.cookieBehavior", 1);

// Enable Flash as it's in a sandbox lockPref("plugin.state.flash", 2);

// Disable webcam and microphone unless necessary lockPref("media.navigator.enabled", false); lockPref("media.navigator.video.enabled", false);

//      Clear personal and temporary data on shutdown 

lockPref("privacy.clearOnShutdown.cache", true); lockPref("privacy.clearOnShutdown.cookies", true); lockPref("privacy.clearOnShutdown.downloads", true); lockPref("privacy.clearOnShutdown.formData", true); lockPref("privacy.clearOnShutdown.history", true); lockPref("privacy.clearOnShutdown.offlineApps", true); lockPref("privacy.clearOnShutdown.openWindows", false); lockPref("privacy.clearOnShutdown.sessions", true); lockPref("privacy.clearOnShutdown.siteSettings", true); lockPref("privacy.cpd.cache", true); lockPref("privacy.cpd.cookies", true); lockPref("privacy.cpd.downloads", true); lockPref("privacy.cpd.formdata", true); lockPref("privacy.cpd.history", true); lockPref("privacy.cpd.offlineApps", true); lockPref("privacy.cpd.openWindows", false); lockPref("privacy.cpd.passwords", true); lockPref("privacy.cpd.sessions", true); lockPref("privacy.cpd.siteSettings", true);

// Prevent saving passwords lockPref("signon.rememberSignons", false); lockPref("services.sync.prefs.sync.signon.rememberSignons", false); lockPref("signon.backup.enabled", false); lockPref("signon.rememberSignons.visibilityToggle", false);

// Set homepage to blank lockPref("browser.startup.homepage", "about:blank");

// set urlbar size - working lockPref("layout.css.devPixelsPerPx", "-1.2");

// Prevent the use of SPDY, Websockets and WebRTC if not supported by the web proxy // https://wiki.mozilla.org/Media/WebRTC lockPref("media.peerconnection.enabled", false);

// Disable UI buttons lockPref("pref.privacy.disable_button.cookie_exceptions",true); lockPref("browser.toolbars.bookmarks.showOtherBookmarks", false); lockPref("browser.migrate.showBookmarksToolbarAfterMigration", false); lockPref("browser.toolbars.bookmarks.visibility", "never"); lockPref("browser.urlbar.shortcuts.bookmarks", false);

// Disable updates and notifications lockPref("app.update.BITS.enabled", false); lockPref("app.update.service.enabled", false);

// Disable device sensors lockPref("device.sensors.enabled", false);

// Disable Pocket integration lockPref("browser.pocket.enabled", false); lockPref("extensions.pocket.enabled", false);

// Disable Firefox's new Screenshot tool (requires at least Firefox 55) // https://github.com/auberginehill/firefox-customization-files/issues/1 // https://www.ghacks.net/2017/08/12/how-to-disable-firefoxs-new-screenshot-tool/ lockPref("extensions.screenshots.disabled", true); // Disable the version updated page lockPref("browser.startup.homepage_override.mstone", "ignore"); // Disable default browser check lockPref("browser.shell.checkDefaultBrowser", false);

// Disable search suggestions // By default everything that is typed in the search box is sent to the search engine. lockPref("browser.search.suggest.enabled", false); lockPref("browser.search.suggest.enabled.private", false); lockPref("browser.urlbar.showSearchSuggestionsFirst", false); lockPref("services.sync.prefs.sync.browser.urlbar.showSearchSuggestionsFirst", false); lockPref("browser.urlbar.shortcuts.history", false); lockPref("browser.urlbar.suggest.bookmark", false); lockPref("browser.newtabpage.activity-stream.improvesearch.topSiteSearchShortcuts", false);

// Change default search engine to Google - others removed through Group Policy lockPref("browser.search.region", "US"); lockPref("browser.search.removeEngineInfobar.enabled", "True"); lockPref("browser.search.searchEnginesURL", "http://www.google.com/search?q=");

// New Tab settings lockPref("browser.newtab.preload", false); lockPref("browser.newtabpage.activity-stream.showSponsored", false); lockPref("browser.newtabpage.enabled", false);

// Turn on tracking protection // This makes Firefox block known tracking domains by default. lockPref("privacy.trackingprotection.enabled", true);

// [CHROME:userChrome.css - userContent.css][bug 1541233][69] lockPref("toolkit.legacyUserProfileCustomizations.stylesheets", true);

//////////////////////// thanks,

        jd

Asked by jon.dickens 1 week ago

Last reply by jon.dickens 1 week ago

Why did FireFox install SoGou without my knowledge?

I am very careful about what gets installed. How did SoGou get installed without my knowledge? I would never have allowed it. I am concerned about FireFox allowing other … (read more)

I am very careful about what gets installed. How did SoGou get installed without my knowledge? I would never have allowed it. I am concerned about FireFox allowing other software to sneak in.

Asked by rsbecker66 1 week ago

Last reply by FredMcD 1 week ago

VPN use prevents videoconferencing

I just installed a VPN on my Mac, and now my cloud-based videoconferencing software has the camera turned off, and I can't turn it back on. Is this a Firefox issue? Is th… (read more)

I just installed a VPN on my Mac, and now my cloud-based videoconferencing software has the camera turned off, and I can't turn it back on. Is this a Firefox issue? Is there a setting I need to change? Thanks!

Asked by m.e.griffin.phd 1 week ago

Last reply by Dropa 1 week ago

Unable to sign-in on firefox desktop browser

I cannot sign-in on the browser. I changed the password to something short, to see if i was mistyping something, but i still cannot sign in. I was able to use my new pas… (read more)

I cannot sign-in on the browser. I changed the password to something short, to see if i was mistyping something, but i still cannot sign in.

I was able to use my new password to sign in on this site, but i cannot sign in through the browser using the same password.

I have tried: 

-restarting firefox -restarting the computer -changing password to simple short

And i still cannot sign in on the browser.

Strangely enough i can use my new password to sign in on my phone, and even on this website on my desktop. But i cannot sign in on my desktop browser.

Asked by fhqwhgas 1 week ago

  • Solved

How to unblock a website that exceptions does not help

I have spent hours trying to unblock a site i have previously used before your upgrade. every time its a nightmare. Why can't your program remember exceptions. I tried… (read more)

I have spent hours trying to unblock a site i have previously used before your upgrade. every time its a nightmare. Why can't your program remember exceptions. I tried all the exception options. I tried adding the certificate exception and was told it was valid and did not need an exception. Why does everyone feel the need to make our lives harder with the illusion you are protecting us. Make it easier to go to websites that we want to go to and not a hassle every time you decide to change something. Website is https://www.btdig.com/. Thanks for your time.

Asked by risso74 2 weeks ago

Answered by FredMcD 2 weeks ago