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  • Solved

Not receiving subscriptions after privacy security reset

For a class I'm taking I turned off the ad blocker. When I reset the privacy/security settings I may have also cleared the browser and or settings. Now I'm not receiving … (read more)

For a class I'm taking I turned off the ad blocker. When I reset the privacy/security settings I may have also cleared the browser and or settings. Now I'm not receiving the subscriptions I've signed up for.

I've added the email addresses to my yahoo contacts and changed my passwords and I am still not receiving the subscription emails. Is the setting I need to change in Yahoo or Firefox? It's driving me nuts and no matter what I do (change login, settings on the sites) I am still not getting emails from my subscriptions.

Asked by Heidi 2 weeks ago

Answered by Heidi 1 week ago

Linking

Hello, I have problem with my Firefox browser. It cannot link over to other sites. An example: when I get mail with a link, I cannot link over. A popup says: "The app can… (read more)

Hello, I have problem with my Firefox browser. It cannot link over to other sites. An example: when I get mail with a link, I cannot link over. A popup says: "The app cann not be opened- -10673. When I use Safari or Google Chrome it works. Please explain for me how to do. Have a good day! Holger

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by hoggegross 1 week ago

Last reply by Chris Ilias 1 week ago

  • Solved

“Invalid Encryption Key” Popup When Connecting To My Router

When I connect to my home router via HTTPS I get a popup with the message “Invalid Encryption Key”. I tried using other installations of Firefox and I don't get this pop … (read more)

When I connect to my home router via HTTPS I get a popup with the message “Invalid Encryption Key”. I tried using other installations of Firefox and I don't get this pop up. I then made a new Firefox profile on the same computer and did not get the popup. So it seemed like a Firefox "refresh" would be in order. But after the refresh the problem persists.

So how do I resolve this issue?

Firefox is the latest version running on a Mac.

Asked by Rumboogy 1 month ago

Answered by Rumboogy 1 week ago

Inaccurate Firefox application memory crashing Mac

Every couple of days I get the attached "force quit" pop-up, telling me that I need to close applications to avoid "problems." Everything on my screen becomes inoperable… (read more)

Every couple of days I get the attached "force quit" pop-up, telling me that I need to close applications to avoid "problems." Everything on my screen becomes inoperable. I run the Firefox task manager, and it says that Firefox is using well under 100 MB (screen shot attached), but that pop-up give a conflicting number of well over 100 GB.

I'm concerned that there is some kind of malware running in the background and causing Firefox to gum up my Mac. There are no help articles on this, and I can't find anything on Google.

I do use Logic Pro X, which is known to gobble up resources. But this particular time, while Logic was open, I hadn't opened a project yet.

I was using a Telehealth app through my electronic medical record that I believe uses Facetime for their back end. But after I signed out of that session, the pop-up appeared again, and again everything stopped working. That is when I took the screen shots.

Asked by Robbie1299 2 weeks ago

Last reply by cor-el 1 week ago

I want to block Ad Choice.

I have a Mac computer. I want to block Ad Choice. This site keeps sending me pornographic pop up ads. When I Xed out and chose the "ad is inappropriate", I not only conti… (read more)

I have a Mac computer. I want to block Ad Choice. This site keeps sending me pornographic pop up ads. When I Xed out and chose the "ad is inappropriate", I not only continued getting the same ad, I get more like that ad. I find the ads offensive and have no idea why I'm getting that garbage on my computer.

Asked by antonia.tallarico 2 weeks ago

Last reply by cor-el 2 weeks ago

Tabs disappeared

Hi my tabs have suddenly disappeared, I restarted but still not there and am unable to find a way to reinstall them? This has never happened before,and is really quite an… (read more)

Hi my tabs have suddenly disappeared, I restarted but still not there and am unable to find a way to reinstall them? This has never happened before,and is really quite annoying. Feeling frustrated and wasting so much of my time looking for tabs that should be there. Your support and a quick response is very much appreciated :-) Thanks in anticipation Lynda

Asked by Lynda 2 weeks ago

Last reply by cor-el 2 weeks ago

Pinned Tabs lost (any way around this?)

Hi, is there any fix for the following? The functionality is intentional but it is absolutely maddening, so I'm hoping there is a plugin workaround or something: > Pin… (read more)

Hi, is there any fix for the following? The functionality is intentional but it is absolutely maddening, so I'm hoping there is a plugin workaround or something:

> Pinned tabs are bound to a specific window, so make sure to Quit Firefox while this window is still open and do not simply close a window and leave Firefox running with the menu bar visible.

The user should never be in a position where one simple wrong move obliterates things they've saved (even if it is a recoverable situation). To say 'the user must close windows in a certain order else lose all the tabs they clearly don't want to lose' is just bizarre.

Asked by Zedr 2 weeks ago

Last reply by Zedr 2 weeks ago

  • Solved

Error 410

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a re… (read more)

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a request for a BBC domain that is no longer hosted on Akamai, but the request was sent to an Akamai IP address. This suggests your client is using a very out-of-date DNS response, or one that has been altered. If you're using VPN software or similar, try disabling it and / or contact your VPN provider's technical support.

Requested URL: https://www.bbc.co.uk/news/world-asia-61820604 Ghost IP: 104.124.180.165 Slot: 3891 NPN / ALPN protocol: h2 Client IP: 130.43.170.125 Timestamp: 1655367219 Internal ticket reference: PRB-1597.

Asked by KP 2 weeks ago

Answered by KP 2 weeks ago

PDF display issues with Firefox and Brightspace

I am experiencing display issues of PDF files in our campus Learning Management System Brightspace. The file is displayed in the wrong font formatting and with kerning is… (read more)

I am experiencing display issues of PDF files in our campus Learning Management System Brightspace. The file is displayed in the wrong font formatting and with kerning issues. I have attached a screen shot from Safari and this release of FireFox to compare.

Asked by burgess-gaunt0w 2 weeks ago

  • Solved

insecure ssl certificate or cipher

the certificate on my linksys lrt 214 router not recognized. used to be able with previous versions to bypass security with advanced tab no longer able to do this ca… (read more)

the certificate on my linksys lrt 214 router not recognized. used to be able with previous versions to bypass security with advanced tab no longer able to do this cannot use older versions of firefox to bypass. need to access web interface of router at 192.168.1.1 to upgrade certificate but cannot. linksys does not have a work around. please help

Asked by larry 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

Disable cancel download confirmation pop-up

Hello! I was just wondering if there was a way to disable the pop-up that appears to confirm the cancellation of an ongoing download ? I tried searching in the about:conf… (read more)

Hello!

I was just wondering if there was a way to disable the pop-up that appears to confirm the cancellation of an ongoing download ?

I tried searching in the about:config page but didn't find any parameter that looked like it could help me on that.

Thanks in advance!

Asked by kyo1611 2 weeks ago

Last reply by cor-el 2 weeks ago

  • Solved

Container Tabs - Always open

I am trying to set youtube to always open in Youtube container , when i right click on the logo or name of the container it doesn't do anything , at previous version was… (read more)

I am trying to set youtube to always open in Youtube container , when i right click on the logo or name of the container it doesn't do anything , at previous version was fine , is there any issue with current version ? is there another way to enable youtube to open always in it's own container ?

Asked by Nikolas 3 weeks ago

Answered by Nikolas 2 weeks ago

Font size on menu bar

The font size in the toolbar is too small. I mean the text on the tops describing my open tabs, the bookmarks toolbar, etc. I cannot find an actionable answer to how to i… (read more)

The font size in the toolbar is too small. I mean the text on the tops describing my open tabs, the bookmarks toolbar, etc.

I cannot find an actionable answer to how to increase or change the font size. I need a solution, but not written in a tech language. Is there one?

Asked by ryan.hicks 3 weeks ago

Last reply by Chris Ilias 2 weeks ago