Firefox Support Forum

Hello,

I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys.

I've reviewed the following article: https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

However, when I click the pass reset link in the email as dictated in step 2 under the 'Reset your password with your recovery keys' section, I do not see any fields to enter my recovery key as highlighted in step 3. I haven't taken this step yet because I do not want to lose my password and bookmark information associated to my account.

Can you please confirm how to utilize my recovery codes?

Thank you for your time.

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can permanently switch to System Dialog Box? I am running Windows 11/64

I have a website that has MP4 video in a HTML5 video player, with subtitles done in the WebVTT format (*.vtt). I just noticed that, when testing my pages locally on my C drive, the subtitles no longer appear on the movies. They do appear on the website (thankfully). Does this mean that lately Firefox has dropped support for local VTT files? Chrome has always ignored local VTTs, for some reason, which is why - until now - I used Firefox to test subtitles off the C drive. Note: If I link the local page to the VTT file on my website, subtitles still do not appear in Firefox. It could be something else, of course, so just need to know if VTTs are now unloadable locally in FF.

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my logins/passwords over. The wizard finishes saying that it successfully imported saved logins and passwords, but nothing shows up in the password manager. I am running Windows 10 64bit and Firefox is up to date. Anybody have any suggestions?

Thanks

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

• refresh ff,
• delete profiles,
• uninstall + reinstall.

Hi I Can not remove Bookmarks. I test all usual ways but nothing happened!i first i test manage Bookmarks and select delete but it did not work... then i made my own account and nothing change... steal i can not delete bookmarks.

 Please help me. 

Thank you

Hi can somebody help me please? Sitting here on Christmas Eve at work trying to fix Firefox.

In a nutshell I have a really really annoying bug with Firefox which is going to cause me to pull all my hair out.

In the past the program used to check for updates and it used to work fine during this procedure.

Lately though I've been experiencing a really strange bug.

Whenever Firefox checks for updates the browser then cannot load a single webpage or anything while it is checking. Sometimes the checks can take around 3-5 minutes to complete.

Any videos or streams come to an eventual halt.

I have tried tweak a few settings in about:config such as app.update.interval

I have tried uninstalling and re-installing the browser - No change. This still happens usually about 5-8 times a day.

This computer is used for medical emergencies for our clients. We need a full functioning browser. I thought Firefox was that browser but I am beginning to think about installing something else now.

In these situations lives could be put at risk and I want to remedy this problem now before the new year. I imagine we will have a lot of patients coming in. I need to quickly submit forms at times and I really need a stable browser.

a) Can I turn off updates? I would prefer to check manually for updates once a week or so via Help -> About b) Can I reduce the frequency of the checks for updates? c) Is this going to be a normal feature for Firefox from now on?

Hey Guys,

My trend micro password manager stopped work recently only on Mozilla but still works on every other browser, I have uninstalled and reinstalled both the trend micro and mozilla but it still isnt working?

I used to use Spotify web player to listen music,but I can not do it anymore yesterday. And it keeps showing the premium page that ask me to pay for it,even I click refresh or review 2021 best songs,it won't work properly. And I use Edge to try it again,then Edge works fine,by the way,I already clear cache and cookies,also restart Firefox multiple times,and even try the private mode and remove all my add-ons,still not working. Any idea would be great,Best regards.

Since a while I have the browser MS Bing, if I click on the icon Firefox on my screen. My latest Firefox Version dated from the 7th January 2022 (x64 de). What is the problem? Regards, Erwin

I am a B.Tech student specializing in computer science. I am not aware of any Student Community programs conducted by the Firefox. If there are, then please enlighten me. If its a null, then is there a way to get swags from Mozilla/ Firefox. I am ready to contribute in any way.

Peter I am trying to download the latest version of firefox onto my laptop which is a Toshiba satellite. It will not do it automatically. It asks me if I want Android or IOS and I have no idea what they are. Is a laptop a mobile device or not I think that I use Windows 10

peter

edit: fixed unintended link.