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Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (read more)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Asked by conrad 12 hours ago

Last reply by FredMcD 9 hours ago

PR_CONNECT_RESET_ERROR - Kaspersky Internet Security is ON

Have been trying to fix this problem - FF works beautifully if Kaspersky Internet Security is OFF but cannot access any websites when it is ON - just this PR_CONNECT_RESE… (read more)

Have been trying to fix this problem - FF works beautifully if Kaspersky Internet Security is OFF but cannot access any websites when it is ON - just this PR_CONNECT_RESET_ERROR page.

Kaspersky support has been assisting but no solutions as yet. Any help from Mozilla is appreciated. This has been going on for 4 days now.

Using FF version 94.0.2 (64-bit) on Windows 10.

I've tried debugging the extension, errors in attachment

Asked by rgarzaroli 1 day ago

Last reply by FredMcD 16 hours ago

Sync do not work on my work computer

Hello, I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems. What informa… (read more)

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Asked by pagouy 1 day ago

Last reply by FredMcD 1 day ago

Need help with an interrupted download from Mega

I was downloading a 3 GB file from Mega. Unfortunately this Mega file hosting web site downloads the file into a temporary location through the browser instead of downloa… (read more)

I was downloading a 3 GB file from Mega. Unfortunately this Mega file hosting web site downloads the file into a temporary location through the browser instead of downloading it like a normal download.

Anyways, while I was downloading, at 54% the download got interrupted saying transfer quota exceeded and I need to wait 4 hours to continue download again. and my girlfriend didn't know this so she thought my download already completed and deleted the file :( After 4 hours of waiting I was unable to continue the download since the file is no longer avaliable anymore :/

Now my question is, where this 1.5 GB file gone? I have already checked %AppData%\Mozilla\Firefox\Profiles\myprofile\storage\default\https+++mega.co.nz but it's not there, the folder size is 102 KB. I checked %AppData%\Mozilla\Firefox\Profiles\myprofile\storage\temporary too but that folder is completely empty. Also checked AppData\Local\Temp as well but it's not there either. The size of my Temp folder is just 10 MB.

While I was searching this, I saw some people saying (if I understood correct) the temporary download location of Mega isn't in hard drive, but in the RAM instead. I want to ask can anyone confirm is this actually true? and if so what happens to that space in RAM when download interrupts like this? Does it delete it from RAM automatically when I close Firefox?

Can anyone with knowledge in this regard please help me with this problem :( I am on SSD and already have a very few space left and I don't want to clutter my SSD with 1.5 GB unusuable file :(( Neither want 1.5 GB space got occupied in my RAM :((

Thank you so very much in advance.

Asked by partycat35 1 day ago

Last reply by FredMcD 1 day ago

Firefox logins & passwords

Hey, All of the saved logins and passwords are gone while the bookmarks remain. I noticed that logins and passwords disappeared after the computer turned off unexpectedly… (read more)

Hey, All of the saved logins and passwords are gone while the bookmarks remain.

I noticed that logins and passwords disappeared after the computer turned off unexpectedly due to low battery and unstable power connection couple times in a few minute interval.

How do I get back logins and passwords?

Asked by hoops1 3 days ago

Last reply by FredMcD 1 day ago

"Add a site to your top sites"

https://support.mozilla.org/en-US/kb/customize-firefox-home-screen#w_customize-firefox-home I believe this info is relevant, but this undated page may be out of date (I a… (read more)

https://support.mozilla.org/en-US/kb/customize-firefox-home-screen#w_customize-firefox-home

I believe this info is relevant, but this undated page may be out of date (I am on Windows 10 with 94.0.2 ) -- I do not see the things they refer to:

"Tap the menu button:" which has a URL, a "1" in a box, and a three-vertical-dots array in a red box.

Clicking upper-right-corner icons at random has "disconnected" my account. Just getting in deeper. I bet I have to log in again...

Asked by kerr262 2 days ago

Last reply by TyDraniu 2 days ago

Firefox: double start up each time

Hi Folks, I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I … (read more)

Hi Folks,

I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I don't recall if it was Firefox security or Acronis that flashed a brief "block" announcement. In any case, from that point on, several "racey" websites popped up every time I loaded Firefox. This happened even after I restarted my computer. I then checked to see if I had pop-ups blocked on the Firefox options. I didn't, so I checked the box against pop-ups. But what happens now is Firefox does an attempt to load TWICE with an odd jerk-flash movement. Only one Firefox browser window comes up -- and that's good -- but SOMETHING is still trying to make those "racey" websites load. Why? How?

All of that to say that I'm concerned about security. Should I uninstall Firefox and reinstall?

Thanks for your input! Bob Anderson

Asked by bobandersontn 2 days ago

Last reply by FredMcD 2 days ago

Firefox 94.0.2 was hacked

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, an… (read more)

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, and it disabled Windows System Restore. The hacker put up a message claiming to be Microsoft Support, with a phone number to call for help. This was a scam. I ran Firefox refresh, and that removed the hacker's program from Firefox, but then I had to do a full repair of my Window's installation. To protect my system, and prevent this from happening again, I added "xpinstall.enabled = false" into about.config. Please let me know if this will prevent a web site from installing a dangerous hack into Firefox, or if there is something else that I need to do. I have used Firefox for years, and have never encountered this problem before. Firefox is my favorite browser, but I am now afraid to use it. Please advise me what to do. Thanks, Jim

Asked by jimwest1 4 days ago

Last reply by James 2 days ago

Firefox slowdown and crashes

I am running Firefox 94.0 in a couple of Linux Mint systems. My main desktop computer, with a 3.8 GHz 6-core AMD Ryzen 5 processor on an MSI B450-A PRO MAX MB with 16 GB … (read more)

I am running Firefox 94.0 in a couple of Linux Mint systems.

My main desktop computer, with a 3.8 GHz 6-core AMD Ryzen 5 processor on an MSI B450-A PRO MAX MB with 16 GB RAM, has had Linux Mint 19.3 installed for over a year. Just today, Firefox, which has also been installed in this OS for a long time, exhibited extreme slowness. I did an online search, and found that the slowness was cured by using the Troubleshoot Mode, but none of the suggestions I found solved the problem in normal mode. So, I went into Settings and turned off hardware acceleration. That solved the problem, somewhat ironically. The hardware acceleration seemed to accomplish deceleration instead. So my browser works, but there is something wrong with hardware acceleration in Firefox.

On a new install of Linux Mint 20.04, I recently experienced frequent crashing of Firefox just after clicking on a link. I tried online solutions, which didn't help, but then I turned off - - guess what - - hardware acceleration, and no more crashes. That is what motivated me to turn off hardware acceleration in Firefox on my Linux Mint 19.3 machine today.

I don't really have a problem to solve, but I don't know of a better place to submit a bug report, so I am hoping you will pass this on to the developers.

Asked by RJS 3 days ago

Last reply by jonzn4SUSE 3 days ago

Trojen found in Firefox outbound

My Premium Malwarebytes has detected a Trojan on outbound, I usually Play Runescape, Have been playing for 15 Years +, 2 hours before this, i played on Runescape with no … (read more)

My Premium Malwarebytes has detected a Trojan on outbound, I usually Play Runescape, Have been playing for 15 Years +, 2 hours before this, i played on Runescape with no problems, since opening Runescape Launcher, game did not load, had reference also to firewall, since 2 hours prior Nothing had changed. i then rechecked firewall, and all was OK, I had added all URL from Runescape to exception, even company name, jagex.com I also use Norton 360, however Norton did not pick up Trojan, any suggestions? I was thinking of uninstalling Firefox, then installing again, I didn't do this as i have many Sites saved and wasn't sure if they would also be deleted, I play this game to keep my mind active, as i can't walk sit or stand for more then a couple minutes, ...

Below are details of Trojan: Cheers Ralph:

Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

Asked by ralphc1 4 days ago

Last reply by FredMcD 4 days ago

Recently Firefox sometimes reports it cannot restore previous sessions when launched. The restore option is not set.

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have th… (read more)

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have the option to open previous sessions selected. On other occasions it starts properly with a blank page as it is configured to do.

Am I missing a setting?

It is not a major problem, I can simply enter a URL or search string in the address bar and it works properly for the rest of the session.

It is happening both on my Windows 8.1 Pro and Windows 10 Pro PCs running the 64-bit version of Firefox.

Any suggestions will be appreciated. Thank you.

Asked by str8chat 2 months ago

Last reply by FredMcD 4 days ago

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 5 days ago

Last reply by cor-el 4 days ago

Crash Reports - continuous - but Firefox hasn't Crashed

I'm getting Mozilla Crash reports at the rate of about six per day, but Firefox is still running without any issues. Does anyone know why this is happening and how it can… (read more)

I'm getting Mozilla Crash reports at the rate of about six per day, but Firefox is still running without any issues. Does anyone know why this is happening and how it can be resolved?

I'm not able to attach a screenshot.

Asked by williamgfitch 3 weeks ago

Last reply by FredMcD 5 days ago

Very Frequent Crashes after MANY MANY Years of Beautiful Firefox Usage!

After using Firefox for MANY years, having an add Blocker installed and being smug how well it works, The last week has been so very tedious I'm at the point of frustrati… (read more)

After using Firefox for MANY years, having an add Blocker installed and being smug how well it works, The last week has been so very tedious I'm at the point of frustration and thinking of an alternative browser. Firefox now has decided to crash Tabs or The complete Browser Often, Often when watching Youtube. Fixes Ive tried, Assign Page File to C:, Disable Add Blockers and tried another, Use Windows MEM diagnosis tool and no errors showed and Check Im using a none aggressive Mem clock = XMP Profile 1, Updated all drivers and GP software, GPU is at default clocks ( MSI GTX 970).

Heres a few reports for you to look over, Please drop ANY suggestions :)

43adbdc8-5d51-4379-9b73-87ef91b8715c 11/24/2021, 6:27 PM cd68bad1-bccb-4589-8c79-fa0ec81526e3 11/24/2021, 6:27 PM c274ab4f-fb40-48d8-b6ec-3b4b85482e3d 11/24/2021, 6:23 PM 26691bb1-28a1-4469-9392-b81fd7aea538 11/24/2021, 5:28 PM 5ce2fcef-6daf-4d93-ae09-985e1812dd30 11/24/2021, 4:47 PM 21ca0ccc-668f-43fc-adef-b386226498ca 11/24/2021, 4:23 PM

Asked by pppjhow32 1 week ago

Last reply by FredMcD 5 days ago

My Firefox browser has been hijacked!! (both literally and figuratively)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to … (read more)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to solve this I scoured the Internet. I refreshed Firefox, ran malware scans and even re-installed windows. Still it doesn't go away. I installed Firefox in another device with the same account but to no avail. They while roaming through Firefox settings I noticed in the top that it says 'Your browser settings is managed by your organization' or something like that. So, I figured bad guys took control of my browser's settings disguising as my so called "organization" So, I need help from Firefox's end to solve this. Remove this Organization management stuff from my account. I want my control back. Otherwise, I am afraid I gotta stop using Firefox altogether due to privacy reasons

Asked by turjoreal 5 days ago

Last reply by FredMcD 5 days ago

Firefox caching shopping cart incorrectly

Hi, I am having an issue with a website I am developing, which I am only seeing in Firefox. To reproduce please try the following: 1. Go to https://mymummyteacher.com/sto… (read more)

Hi,

I am having an issue with a website I am developing, which I am only seeing in Firefox. To reproduce please try the following:

1. Go to https://mymummyteacher.com/store and add a product to the cart. 2. Close the tab / browser 3. Go back to https://mymummyteacher.com/store and add a product to the cart. The single product that has been just added is shown, however the Subtotal and Total are showing as if the previously added product is still in there too.

If I do a hard reload (hold down shift), all the other products then appear. So I think this is an issue with caching. I am not seeing it on other browsers. Is this a bug, or is there something I can do to stop it happening?

Thanks

Asked by mike475 1 week ago

Last reply by FredMcD 1 week ago

Firefox Nightly triggering out of application memory messages

On a daily basis I am getting a popup that asks me to force quit applications since the system has run out of memory. In the list of apps, Firefox Nightly is always usin… (read more)

On a daily basis I am getting a popup that asks me to force quit applications since the system has run out of memory. In the list of apps, Firefox Nightly is always using 100GB+ of memory. I restart Firefox and then get the same message the next day.

Asked by matthew.martin 1 week ago

Last reply by FredMcD 1 week ago

How to submit feedback about Firefox

Yes, you read it right. I want to submit a feedback about the Firefox browser and it looks like it is not possible. When I go to the menu Help -> Submit Feedback optio… (read more)

Yes, you read it right. I want to submit a feedback about the Firefox browser and it looks like it is not possible.

When I go to the menu Help -> Submit Feedback option, it redirects me ti this site https://mozilla.crowdicity.com/ where you cannot submit any feedback, you can only submit ideas.

What the hell?

Asked by gyokzoli 5 months ago

Last reply by jscher2000 1 week ago

Plugins & Profile directory

I have tried on windows and on linux, and the same thing happens for both. I don't get the plugins i should have. I want to try and enable java, but its not even appearin… (read more)

I have tried on windows and on linux, and the same thing happens for both. I don't get the plugins i should have. I want to try and enable java, but its not even appearing in the first place. My profile directory is all messed up as well. I don't have a pluginreg.dat, my extensions.sqlite is an extensions.json. I have been reading all the forums but they mention stuff about the files in the profile, but I don't have those files.

Asked by caedenperelliharris 1 week ago

Last reply by FredMcD 1 week ago

Chrome sites don't recognize Firefox!!

When shopping some sites redirect you to there check out. (chrome based). There is a disconnect between Firefox and Chrome and from speaking to the vendors tech people. … (read more)

When shopping some sites redirect you to there check out. (chrome based). There is a disconnect between Firefox and Chrome and from speaking to the vendors tech people. I'm told to switch to using Google Chrome. Chrome websites do not recognize Firefox (api) I hope this makes some sense. I hate Google and refuse to use it. Can you help???

Asked by bigdogmoto 1 week ago

Last reply by FredMcD 1 week ago