Constant freezing on MacOS Monterey

I just switched to firefox today from Safari after years. But I am not having a good first impression at all. It constantly goes to Not responding, I've had to force clos… (read more)

I just switched to firefox today from Safari after years. But I am not having a good first impression at all. It constantly goes to Not responding, I've had to force close it like 20 times today already.

I only have two plugins installed and they are mainstream ones. (1password and ublock origin)

MacOS Monterey, m1 max macbook pro

Asked by roguesith+ac 5 minutes ago

Password stuff

I almost exclusively browse privately using Duckduckgo/Firefox. I have a few news subscriptions, and other sites which require login each time I open them, which is a bit… (read more)

I almost exclusively browse privately using Duckduckgo/Firefox. I have a few news subscriptions, and other sites which require login each time I open them, which is a bit of a nuisance. Some of them have a "remember me" checkbox, but it doesn't seem to work-I have to log in each time. Is there a way around this? By the way, the "Add Images" button on this page will not let me add a screenshot of the message I am getting.

thanks

Asked by jimmy31 15 minutes ago

How do I contact official Mozilla support?

I would like to contact Firefox support, but the best I found on the official site is this "ask the community" thing. Is there a support e-mail or a well hidden web form … (read more)

I would like to contact Firefox support, but the best I found on the official site is this "ask the community" thing. Is there a support e-mail or a well hidden web form that I missed?

Thanks, zoliking

Asked by zoliking 37 minutes ago

Help With Auto Populate

Several weeks ago I submitted a problem I am having with "Auto Populate" to the community and never heard one word back...I was nice and calm and sweet... Was there somet… (read more)

Several weeks ago I submitted a problem I am having with "Auto Populate" to the community and never heard one word back...I was nice and calm and sweet...

Was there something wrong with my submission?

Thank you

David Rodwell ... ...

edited private details from public and search/spam bots view on this community forum.

Asked by david552 2 hours ago

Firefox Account "Sign In/Sign Up" is impossible to find on the first page of Firefox!!!!!!!!!!!!

When I go to https://www.mozilla.org/ and sign into the home page, I cannot find the Icon for "Sign In/Sign Up" to allow me to navigate to my Firefox Account and Sign In.… (read more)

When I go to https://www.mozilla.org/ and sign into the home page, I cannot find the Icon for "Sign In/Sign Up" to allow me to navigate to my Firefox Account and Sign In. This make it a real pain in the ass to check what my subscriptions are, what my Profile says, or to check anything else!!!!!!!!!!!!!!!!!!

I have never seen a website that is so disorganized.

I had to

1) Sign in to Mozilla by typing https://www.mozilla.org/

2) Go down the home page to Contact Us.

3) The go to Support and find "Sign In/Sign Up"!!!!!!!!!!!!!!!!!!!

This just to sign into Mozilla!!!!!!!!!!!!!!!!!!!

A second problem unrelated to your screwed up sign in to my account, is that while I can see that I have subscribed to your VPN, I cannot find the big ball with "VPN is On/ VPN is Off" to sign into the VPN.

Asked by ensn81 1 hour ago

Last reply by James 42 minutes ago

Who/what is gravatar?

Firefox monitor says there was a breach yesterday, something concerning my email address, Showing me a box with the name "Gravatar", I want more info. What is Gravatar? W… (read more)

Firefox monitor says there was a breach yesterday, something concerning my email address, Showing me a box with the name "Gravatar", I want more info. What is Gravatar? What was the breach? Exactly what info is included in the "breach" & how it happened? Why am I being run in circles & not getting any other info, only that there was a breach? Why was the word/name Gravatar displayed to me? What do I do at the "Dashboard"? I want the same info for both names shown in the attached file. The answers above about "Gravatar" & also answer them all for the "Modern Business Solutions" breach, PLEASE! Send whatever other you may have as well.

I erased yout "guesses" below. Maybe, I'm not sure if clearing the boxes below does erase your guesses or not. Why is it taking so long to attach a small jpeg? I don't even know possitively if anything was attached.

Asked by A G Stevens 2 hours ago

Last reply by cor-el 1 hour ago

Downloads

Hi, The problem I have is that when i download a screenshot in Firefox, left click the download arrow in the top right corner, click on the file, I get a message that say… (read more)

Hi, The problem I have is that when i download a screenshot in Firefox, left click the download arrow in the top right corner, click on the file, I get a message that says "the app didn't start". Never had the problem in November but seems to have happened after a Firefox update. I have the most current updates for Windows 10 pro 64, Firefox has been removed and reinstalled, Comodo was disabled, Strong VPN was disabled, browser privacy was set to standard, I have set up a separate folder for Firefox downloads and get the same message. I should note that these are all .png files. What app do I need and is it a Windows or Firefox app? Thank you for any help.

Asked by gstubbs 1 hour ago

An address is a URL. A search is keywords. They are not interchangeable. How do I get Firefox to stop mixing them up?

When I want a URL, I type it in the address bar. Search has no relevance to a URL, and any intervention of Search gets in the way, and creates errors. When I click in th… (read more)

When I want a URL, I type it in the address bar. Search has no relevance to a URL, and any intervention of Search gets in the way, and creates errors.

When I click in the search bar, it's because I want a keyword search with one of the search engines. A search is not a URL.

They are two completely different things, and treating either one as the other is error. I do not want Firefox to kidnap my cursor and teleport it to somewhere I didn't click. They are two entirely different spaces, they are not interchangeable. When I click in the search bar, it's because I want a search. Don't you dare second guess me and change my click to the address bar.

How do I turn off this stupid stupid stupid error behavior of FIrefox?

I tried this and it didn't work. In about:config • keyword.enabled and toggle it from True to False. • browser.fixup.alternate.enabled and toggle it from True to False.

Asked by boundlessly 1 hour ago

Last reply by boundlessly 1 hour ago

Recovery Key Invalid

Hello, I was having trouble logging in because I thought I had disconnected my authentication app, but I eventually found it (so I am able to log in now). Before I figure… (read more)

Hello,

I was having trouble logging in because I thought I had disconnected my authentication app, but I eventually found it (so I am able to log in now). Before I figured this out, however, I tried to use my recovery key to log in. I found the text file that had my recovery key '[Email] Firefox Recovery Key.txt' (from 2019) and when I tried to use this, it didn't work. I noticed that the recovery page asks for a recovery 'code' instead of 'key' and when I was able to log in, it said I had never set up a Recovery Key.

Just wanted to flag the issue in case there's a reason why old Recovery Keys no longer work. It certainly could have been my error, but since I had the file, it seemed like it should've worked.

Asked by esbrannon 1 hour ago

Locked out: 2FA enabled on my account but I haven't set it up

Hi, I have a Firefox account since long, I use it to publish my add-on. I haven't signed in recently and didn't take action when I've received an email that developers s… (read more)

Hi, I have a Firefox account since long, I use it to publish my add-on. I haven't signed in recently and didn't take action when I've received an email that developers should move to 2FA. Now I'm trying to sign in to my account but it's always asking for the 6 digits security code, even though I have never set up 2FA on my account and thus don't know which authenticator app I need to use. Neither do I have recovery codes - naturally. Can anyone help me with my account? Best regards, Kaspar

Asked by kg9 3 hours ago

Last reply by cor-el 1 hour ago

  • Solved

Can't log on to my Vanguard account

My new computer is running Windows 11. I just tried to log on to my Vanguard account and the Logon button has no response. Using Microsoft Edge I had no problems logging … (read more)

My new computer is running Windows 11. I just tried to log on to my Vanguard account and the Logon button has no response. Using Microsoft Edge I had no problems logging on so the issue must be with Firefox security controls. I have turned off Ad Blocker Ultimate as well as made an exception for cookies from this site. What can I do to fix this?

Asked by Steve 1 day ago

Answered by FredMcD 1 day ago

empty bookmarks toolbar

My bookmarks toolbar disappeared. I was able to restore it, but it's blank. Using an add-in, I can show my bookmarks in a side pane. That pane does show a Bookmarks Toolb… (read more)

My bookmarks toolbar disappeared. I was able to restore it, but it's blank. Using an add-in, I can show my bookmarks in a side pane. That pane does show a Bookmarks Toolbar folder, which has the expected contents.

Additional issue: how do I rearrange my toolbars. The desired order, from top to bottom is title menu navigation tabs bookmarks

Windows 7 Pro, Firefox 94.0.2

Much thanks!

Asked by walterdh 5 hours ago

Last reply by cor-el 2 hours ago

cache cookies and passwords

Hi II am a relative computer novice and I am confused by the concept of deleting cache and cookies. I am having trouble with Firefox browser on Vanguard website. I wa… (read more)

Hi II am a relative computer novice and I am confused by the concept of deleting cache and cookies.

I am having trouble with Firefox browser on Vanguard website. I was told to clear my cache and/or cookies.

I don't currently store any Vanguard passwords on my computer.

However, I’m afraid that if I clear cache or clear cookies I will inadvertently remove the passwords for all my other websites.

Is there a way to clear cache and clear cookies without deleting passwords?

Asked by peggywarner 2 hours ago

Firefox, Instacart, and SNAP - which is the weak link?

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that. I'm using macOS 10.15.… (read more)

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that.

I'm using macOS 10.15.7 (Catalina) and Firefox for Mac 94.0.2 .

Whenever I go through the regular checkout process, when I click on "Place Order," I get the attached error message.

I cannot tell you how many times I've readded that number; I can't have been wrong on all of them. Yes, there's enough money on the card. I've tried (suggestion of their "support theater" people) deleting the card, logging out of Instacart, quitting Firefox, restarting Firefox (which I did twice to be sure), and adding the EBT number back in.

I even tried my sister's number, to see if it would go through. Same result.

Once I saw a brief flash of something like "Connect to EBT" before getting the error message, but only once.

I have ordered groceries through Firefox for Mac with SNAP on this computer before. Both SNAP and Instacart deny responsibility and tell me to use Safari (which I loathe).

Does anyone have any ideas? If it works in Safari, what's different about Firefox that's stopping it?

Please, grocery delivery is not a luxury for my sister and me. We literally (I was a copyeditor, so I do mean literally) cannot get to the store ourselves. I absolutely must be able to place SNAP orders via Instacart.

Thank you.

Asked by khindall 8 hours ago

Last reply by khindall 2 hours ago

Bookmarks menu is on toolbar, not under "bookmarks" in the menu bar

OK. someone kindly offered me a new-to-me computer and claimed that they had transferred everything to the newish one. Well, what they did was take my umpteen gazillion … (read more)

OK. someone kindly offered me a new-to-me computer and claimed that they had transferred everything to the newish one. Well, what they did was take my umpteen gazillion desktop shortcuts and place them all in "bookmarks menu". EEK.` That's way too many. So I exported them to an html file/link/firefox internet shortcut on the desktop called "bookmarks.html". Worked swell. However, the bookmarks menu went along. It no longer appears under"bookmarks" on the menu bar. I was able to get it onto the toolbar. (star in tray). If I click on that, and then select "bookmarks sidebar", what appears in the sidebar is perfect. Just like new. But on the menu bar, on the dropdown menu under "bookmarks", no "bookmarks menu".

I can live with this BUT I really don't want to BECAUSE there are bizillion bookmarks in the bookmarks menu. I need to send them someplace (or gather them into a NEW folder, so that I can add newly created bookmarks and be all neat and organized.

How do I put the "bookmarks menu" that shows on the sidebar back under "bookmarks" ??? How do I get the bizillion bookmarks off of "bookmarks menu"? Is there a "select all", then "delete"? I don't want to lose the ones in the html folder on the desktop. I am happy with them being in an html folder on my desktop. Should I change the name of the html link to XYZ.html?

I just do not understand how the sidebar can look perfect but the menu bar doesn't.

Help, please !

Asked by yukonlilye2021 3 days ago

Last reply by jscher2000 2 hours ago

Flash Video Downloader add on

Hi, I have a desktop with windows 10 64 bit. I have been using an add on called 'Flash Video Downloader' I have it on my laptop and LOVE it. Same version of Windows an… (read more)

Hi, I have a desktop with windows 10 64 bit. I have been using an add on called 'Flash Video Downloader' I have it on my laptop and LOVE it. Same version of Windows and Firefox on both devices. I can not find Flash Video Downloader on my desktop Firefox. I cannot find where to download or get it. Can you help me with this issue? Thank You PBob

Asked by pbob 2 hours ago

  • Solved

Undoing "don't allow [website] to prompt me"

Hello! A site kept popping up a confirmation window for an action I was trying to take, and in the confirmation window, there was a checkbox for something like "don't al… (read more)

Hello! A site kept popping up a confirmation window for an action I was trying to take, and in the confirmation window, there was a checkbox for something like "don't allow [this website] to prompt me again" (that's as best I can remember). I checked the box thinking it would just allow the action to happen without the confirmation window, but instead, the site just won't take that action anymore. How can I undo this setting? Thank you!

Asked by abby.phelps 2 months ago

Answered by jscher2000 2 months ago

Credit card autofill stopped working

I am in the USA. Every time, on any page or website that I need to provide credit card info, when I click in the box to type in the CC numbers/expiration date/CCV, a win… (read more)

I am in the USA. Every time, on any page or website that I need to provide credit card info, when I click in the box to type in the CC numbers/expiration date/CCV, a window pops up as it should (for auto-fill) with my credit card information. In that window, I can scroll over the different credit cards, click on the one I want to use, and it SHOULD auto-fill into the box where the numbers would normally be typed in. Now, the window still pops up and I can scroll over the credit cards and choose one, but when I click on any of the particular credit cards, the auto-fill doesn't work. The boxes in "settings" are checked to allow auto-fill. It worked for months, then just stopped. Thanks for your assistance!

Asked by dougumbarger 3 hours ago

Donation

Using PayPal, I have just clicked on making a donation to you of 20 dollars. I had intended it to be 10 dollars. Also, I'm not sure whether I made a mistake regarding a… (read more)

Using PayPal, I have just clicked on making a donation to you of 20 dollars. I had intended it to be 10 dollars. Also, I'm not sure whether I made a mistake regarding a single donation or a monthly donation. I cannot afford to make you a monthly donation for that amount. I am happy to donate 10 dollars on an annual basis. Please inform me if I have made a mistake, or whether this is a single donation.

Asked by Mike-on-the-Costa 3 hours ago