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Merge Mozilla account and Mozilla Support Account

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked … (read more)

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked burst of changing passwords. Can we merge them?

Asked by NumbReally 2 weeks ago

Last reply by cor-el 1 week ago

error message www.bbc.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR

For the past couple of months I have been getting the message www.bbc.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR when loading pages on www.bbc.com websi… (read more)

For the past couple of months I have been getting the message www.bbc.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR when loading pages on www.bbc.com website. I have done a search on the internet and it seems this is a common problem with Firefox and does not affect othere browesers. I have done what was advice given online but it does not solve the problem. It is getting so bad I may have to start using one of the other browsers even though I prefare Firefox.

Asked by Brian Beesley 3 months ago

Last reply by g.l.sanders 1 week ago

Can't open websites

Suddenly my Firefox browser won't open popular websites, such as Schwab, Facebook and Wells Fargo. It displays an error message that the site uses Java, and that I need t… (read more)

Suddenly my Firefox browser won't open popular websites, such as Schwab, Facebook and Wells Fargo. It displays an error message that the site uses Java, and that I need to enable javascript. When I check in Settings, javascript is already enabled. I tried restarting and reinstalling without success. When I use the Chrome browser the sites work normally.

Asked by jbuellbus 1 week ago

Last reply by jonzn4SUSE 1 week ago

Firefox Browser blocking news article comments section on websites.

Firefox is blocking website reader comment sections, yahoo, foxnews and so on. (version 126.0 64 bit). Windows 11. Comment section still found using chrome or edge. Star… (read more)

Firefox is blocking website reader comment sections, yahoo, foxnews and so on. (version 126.0 64 bit). Windows 11. Comment section still found using chrome or edge. Started with last Firefox browser upgrade? Have not seen any changes to Firefox "Privacy and Security options" . I use Google or Duck Duck Go as search engines. Thanks

Asked by slion2611 1 week ago

Last reply by cor-el 1 week ago

Customize New Tabs page to show only the shortcuts I select.

I would like to customize my New Tab page to show only the icons (shortcuts) I specify; I think it would help if I could change the size of the icons so fewer show, but I… (read more)

I would like to customize my New Tab page to show only the icons (shortcuts) I specify; I think it would help if I could change the size of the icons so fewer show, but I cannot find any setting to change the way the page looks. This is a new problem since I got a new computer with Windows 11. In Windows 10 and earlier Firefox versions, I could have only a handful of shortcuts that I wanted and it did not automatically add recently visited sites (I have not selected that option in the settings). I do not want to dismiss or delete shortcuts individually, but want a permanent solution.

Asked by photomarg 1 week ago

Last reply by cor-el 1 week ago

Open previous windows and tabs are not working on restart

When I restarted my PC and opened Firefox only 1 tab Open previous windows and tabs. All the other 6 disappeared. I opened 3 additional tabs, closed Firefox, and reopene… (read more)

When I restarted my PC and opened Firefox only 1 tab Open previous windows and tabs. All the other 6 disappeared. I opened 3 additional tabs, closed Firefox, and reopened Firefox and only the one same tab was there from the previous session. Why does the feature not work properly?

Asked by Robert 1 week ago

Last reply by cor-el 1 week ago

Inbox

In my Firefox email when I click on an email it opens to the entire page, but then if I want to get back to see the "Inbox" with the accounts and various folders I have c… (read more)

In my Firefox email when I click on an email it opens to the entire page, but then if I want to get back to see the "Inbox" with the accounts and various folders I have created it seems the only way to do it is to scroll back on the line at the top which sometimes is short but literally sometimes takes a very long time and I don't know how close I'm getting, or I have to go up and click on the little contents box in the upper left corner, click on something else, like calendar or tasks to get out of email and then click on the contents box again and click on email. There has to be an easier way???

Thanks for any help in advance.

Asked by Nasshorn 2 weeks ago

Last reply by jonzn4SUSE 1 week ago

unable to receive emails for last 2 days

unable to receive emails for last 2 days, w11 desktop. I get the msg failed to connect to server Sending emails not put in sent folder, can save in local folder. No pro… (read more)

unable to receive emails for last 2 days, w11 desktop. I get the msg failed to connect to server Sending emails not put in sent folder, can save in local folder. No problems before this.

Asked by stuhal1 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Firefox says can't start another version is running

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. … (read more)

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. I tried to uninstall and reinstall Firefox it tried to do a "reinstall" it says her profile is no longer available, while inconvenient she still should be able to start it up, but it still gives me the same message. that it is still running and needs closed. Trying to "close it doesn't do anything. I have restarted several times and even did a shut down and restart. Nothing seems to work. I assume some "stub" of Firefox is out there in the system/cache making Firefox think it is is still active but I can't find it to shut it down. Where do I need to go to "end task" on this phantom Firefox?

Other information: 1. We have Norton Security software installed, if that matters. 2. The same seems to happening to Thunderbird, but maybe I need to go to another help forum for that? 3. I am entering this issue from my computer that seems to be just fine with Firefox, so can't send browser data as it is irrelevant to the issue (it's on a different computer and install instance.

Asked by Dren608 4 months ago

Last reply by cor-el 2 weeks ago

unable to open Firefox when clicking on a link in Outlook email...a MS edge windows opens up with the web page.

Dear Sir: I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensu… (read more)

Dear Sir:

I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensure the page opens only in Firefox.

Alok Gupta [removed email and phone# from public support forum]

Asked by Alok Gupta 2 weeks ago

Last reply by jerban pls 2 weeks ago

Had to reinstall windows. I was signed in. I clicked sync to ensure it was synced. Nothing synced?

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bo… (read more)

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bookmarks and history that are clearly selected in my profile?

Asked by danasilver 2 weeks ago

Last reply by Paul 2 weeks ago

Not showing Disquis Comments and Blogs when visiting virtueonline.org

When I visit the web site virtueonline.org using Firefox browser, the Disqus comment section does not appear below articles on the site. Sometimes, when I go in and out … (read more)

When I visit the web site virtueonline.org using Firefox browser, the Disqus comment section does not appear below articles on the site. Sometimes, when I go in and out of the article, the Disqus comment section will appear, but not always. When I use Microsoft Edge, the Disqus comment sections appear.

Asked by Roy Quick 4 months ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago