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Firefox support page keeps giving me an error message over a period of many hours

I posted a question on the Firefox support page, and a support volunteer responded but his posting was not helpful and so I tried to post a reply. However, I tried sever… (read more)

I posted a question on the Firefox support page, and a support volunteer responded but his posting was not helpful and so I tried to post a reply. However, I tried several times over a period of many hours, and was not successful because I kept getting a message that said "Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." Some of the times that this occurred were at approximately 3:30 AM, 10:35 AM, 11:01 AM and 11:10 AM (Central Standard Time). I also tried using a different browser and still got the same message.

  What can be done to correct this problem?

Asked by Larry951 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

Cannot log in from different devices

We have 5 devices and have always been able to log in to any or all of them. Now, we can only log in from our laptop. I have entered the login data manually and with No… (read more)

We have 5 devices and have always been able to log in to any or all of them. Now, we can only log in from our laptop. I have entered the login data manually and with Norton 365. The only device we can get logged in on is the laptop. All of the devices are running the latest version of Firefox. I have cleared the cache re-booted all of them with no change.

Asked by DEUser 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

"Refresh Firefox" ruined my profile with no backup

I just want to express my frustration. Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to… (read more)

I just want to express my frustration.

Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to remove one) I accidentally clicked "Refresh Firefox instead" without knowing what's going to happen in a few seconds.

Soon I was presented with a nice and clean Firefox window with no open tabs, no history and no addons.

I quickly went to my profile folder (%APPDATA%\Mozilla\Firefox\Profiles) only to discover that no full backup was made prior to "refreshing". There were some files preserved - places.sqlite, cookies.sqlite, but no addons, and no sessionstore.jsonlz4. From what I can see, some of the carefully tweaked settings in about:config are also lost.

Fortunately I made my own backup on 10th of October 2023, so I recovered most addons and some of the open tabs. I'm now in the process of restoring other tabs from history. But I like to have them open for weeks or even months, so it's going to take me a lot of time.

The Refresh Firefox thing should be removed because it only destroys data. OR MAKE THE DAMN FULL BACKUP OF THE ENTIRE ***UNTOUCHED*** USER PROFILE ***BEFORE*** REFRESHING IT!!!!!!!!!

You never cease to disappoint, Firefox. Now I'll waste a lot of time to restore what I had before clicking that damn button. And I need to set up a regular profile backup because I cannot trust the software I tried to trust the most... No wonder you're losing users. That is totally unacceptable.

Any clues on how to restore my profile to the state before the "refresh" disaster?

Asked by Endrju 5 days ago

Last reply by cor-el 5 days ago

Websites tell me I need to enable Javascript despite the fact that it is enabled

Today a website told me I needed to enable JavaScript in order to continue, despite the fact that it is enabled. At first, when I received this message, I turned off t… (read more)

Today a website told me I needed to enable JavaScript in order to continue, despite the fact that it is enabled. At first, when I received this message, I turned off the "NoScript" extension and tried again, but the website still gave me that same message. So then I went to the about:config page. and it showed that JavaScript is enabled because it showed a value of "true". This sort of thing has happened more than once in the past. I'm forced to go to another browser such Microsoft Edge or Chrome, where I do not encounter this problem. Why is this happening in Firefox, and what can I do about it? My operating system is Windows 10 Professional, and if you need any other details, please let me know. I will appreciate your assistance.

Asked by Larry951 6 days ago

Last reply by cor-el 5 days ago

problem z automatycznym otwieraniem plików

Po przeinstalowaniu systemu i wgraniu Mozilli mam problem z otwieraniem plików. Brakuje mi możliwości jak ze zdjęcia, które jest z instrukcji jak to robić. Przykładowo pl… (read more)

Po przeinstalowaniu systemu i wgraniu Mozilli mam problem z otwieraniem plików. Brakuje mi możliwości jak ze zdjęcia, które jest z instrukcji jak to robić. Przykładowo pliki .pdf zapisuj się i otwieraj od razu, wszystko fajnie. Ale już pliki .msg czy .eml nie chc otworzyć się automatycznie w Outlook'u i nie widzę nigdzie opcji zaznaczenia "zawsze otwieraj podobne pliki" czy jak to tam szło dokładnie. Bardzo proszę o pomoc gdyż bardzo mocno utrudnia to pracę i użytkowanie przegladarki.

Asked by p36476547 6 days ago

Last reply by cor-el 5 days ago

downloading statements from my bank account

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can … (read more)

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can carry out these functions easily from Microsoft Edge, so why the sudden change ? Can anyone please help me to fix this in Firefox?

Asked by stef.l1 6 days ago

Last reply by cor-el 5 days ago

searches in address bar

I do not want my searches to be reflected in the address bar. I believe in prior versions of Firefox there was a checkbox to delete that provision. I'm using Firefox 12… (read more)

I do not want my searches to be reflected in the address bar. I believe in prior versions of Firefox there was a checkbox to delete that provision. I'm using Firefox 123.0 64-bit with Windows 10 and have been through the setting and more tools areas but found no way to remove that function. I did try the about:config suggestions but still have no joy.

Asked by stevespangler2008 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago

DEFAULT BROWSER

Even though I have selected Firefox as my default browser, when I click on links in emails or other sources, the actions continue to open in Microsoft Edge. This is a rec… (read more)

Even though I have selected Firefox as my default browser, when I click on links in emails or other sources, the actions continue to open in Microsoft Edge. This is a recent phenomena, starting within the past couple of months. I have repeatedly checked my settings, but Firefox always shows as my default browser.What can I do to stop this nuisance? It's a pain to have to copy and paste the web address from Edge to Firefox. Is this an MS hack? Please advise.

Asked by lgyanover 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago

so many functions don't work anymore...

Hi, 1. impossible to open bookmarks. nothing happens 2. all the shortcuts on my home page have disappeared while they are still chosen in preferences and it is not poss… (read more)

Hi,

1. impossible to open bookmarks. nothing happens

2. all the shortcuts on my home page have disappeared while they are still chosen in preferences and it is not possible to add new ones. Again nothing happens when trying.

I am mainly concern about the possible loss of the links of the bookmarks. I already experienced a total loss of the history and I fear to go through something like that again.

Please solve this problem or help me if I can do it myself. I did a restart and a refresh but no change. Thank you

Asked by florence.boitouzet 6 days ago

Last reply by cor-el 6 days ago

Copy or sync only some bookmarks (and site passwords) between profiles

Hi, I wish to provide a co worker with access to some websites (and provide the site passwords), this will involve - from what I can see setting up a separate FF profil… (read more)

Hi,

I wish to provide a co worker with access to some websites (and provide the site passwords), this will involve - from what I can see setting up a separate FF profile (that we both sync to - by using a Firefox Account) on my PC, somehow copying the bookmarks and passwords from my general profile into a new 'co worker' profile, the co worker (via sync) would then see the bookmark, and then hopefully also have the password available.

I can see how to export/import all my bookmarks, or have her sync to my 'general' FF account quite easily, but I only want to give her access to work related bookmarks and PWds.

Any thoughts appreciated.

Asked by roundbot 1 week ago

Last reply by cor-el 6 days ago

I use my Windows 10 pro PC to sysch to my iPhone14 and my iPad 9th generation --- it does not work! what happen

I use windows 10 Pro as the main synching device to synch Firefox to my iPhone ver. 14 and ninth generation iPad. Neether the iPhone or iPad will synch. Seems like the ch… (read more)

I use windows 10 Pro as the main synching device to synch Firefox to my iPhone ver. 14 and ninth generation iPad. Neether the iPhone or iPad will synch. Seems like the changing of the guard in management has screwed things up that were working a few days ago.

Asked by David James McInnes 6 days ago

Last reply by cor-el 6 days ago

Cannot edit cookies anymore

I don't know in which version exactly it happened but a few weeks earlier i was able to edit cookies like we can on all other browsers, but today suddenly i cannot. I ex… (read more)

I don't know in which version exactly it happened but a few weeks earlier i was able to edit cookies like we can on all other browsers, but today suddenly i cannot.

I expected it to be a simple double-click and i can edit the cookie key name or value but it doesn't let me edit, it opens the detailed view about that cookie. I looked EVERYWHERE and could NOT find any way to edit the cookies for hours and this is really frustrating as a dev. This is important to troubleshoot many kinds of bugs when I am developing an app.

Asked by Aseer Uz Zaman 6 days ago

Last reply by cor-el 6 days ago

gmail doesn't work, but only with Firefox

Hello, since this morning, my gmail account doesn't work when I use Firefox on my laptop. After accepting my email address and password, it says that my account is temp… (read more)

Hello,

since this morning, my gmail account doesn't work when I use Firefox on my laptop. After accepting my email address and password, it says that my account is temporarily unavailable (see annex).

But my Google account works perfectly with Edge on the laptop and on my smartphone and tablet.

The problem remains even after restarting the laptop and launching CCleaner

Thank you in advance for your help.

Best regards,

Andrea Forti

Asked by ea.forti 1 week ago

Last reply by cor-el 6 days ago

FireFox can't login to Spotify and can't post anything on Reddit

previously FireFox was able to login Spotify normally, and was able to post comments on Reddit, but suddenly it lost both abilities, and with the extreme lag on other sit… (read more)

previously FireFox was able to login Spotify normally, and was able to post comments on Reddit, but suddenly it lost both abilities, and with the extreme lag on other sites, although still functional, i can't understand why these both sites can't be logged into, or can't post any comments in them. it has been this case for the past month. so what's going on? i'm NOT going back to Chromium based browsers ever again! i am in FireFox for a permanent replacement!

thanks in advance.

Asked by Must12 1 week ago

Last reply by cor-el 6 days ago

nie mogę usunąć podpowiedzi konkretnego maila na stronie onet.pl

Dzień dobry, Jak otwieram pocztę na stronie onetu to podpowiada mi adres mailowy, którego nie chcę żeby podpowiadał. Jak go kliknę to nie podpowiada żadnego hasła ale jes… (read more)

Dzień dobry, Jak otwieram pocztę na stronie onetu to podpowiada mi adres mailowy, którego nie chcę żeby podpowiadał. Jak go kliknę to nie podpowiada żadnego hasła ale jest on widoczny automatycznie a nie chcę żeby był widoczny. W zakładce hasła w ustawieniach nie ma tego maila, usunąłem "ciasteczka ze stroną onetu" a cały czas ten adres mailowy mi wyskakuje, przesyłam zrzut ekranu gdzie są widoczne te podpowiedzi a nie chce żeby były Proszę o pomoc

Asked by Artur Wawrzak 1 week ago

Last reply by TyDraniu 1 week ago