Firefox Support Forum

you are a bunch of nut cases. you post that you can help me edit a pdf then it takes me nowhere. I guess you have to have fired by McDonalds to work for firefox. very disappointed.

I have over 800 emails in my trash folder. Do they delete automatically every month? If not, how do I empty the folder? Also, when I take a screenshot of something, how do I email the screenshot?

Thank you very much!

Firefox version 111.01 (64bit). I use a desktop PC and WIN 10. Since the recent update, I am unable to open Yahoo Mail consistently. I had trouble this morning and finally it opened. I closed it and tried to open it again but it wouldn't open. THIS IS THE ERROR MESSAGE:

"The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

This is a SERIOUS PROBLEM for me. I must be able to access my email. Please repair.

In short, "Open previous windows and tabs" is no longer working. I'm using version 111.0 (64-bit).

I have done the following: 1. Troubleshooting mode 2. Removed or disabled all my extensions 3. Refresh Firefox - twice! 4. Disconnect sync across my two laptops

Still, nothing is fixing the issue. My previous windows and tabs are not being restored.

Help, please!

I have note as have MANY others that bookmarks do not hold their place and randomly revert to the top of the list when the list is reacquired.

There have now been several updates to Firefox without a fix to this problem that requires immediate attention.

WHY hasn't this been addressed when many have complained about it?

Please respond!

Getting this error when I try to log in to yahoo.com mail "The page isn’t redirecting properly An error occurred during a connection to mail.yahoo.com. "’ for ‘Firefox’

I tried to get a Account recovery key. When I enter the password it responds that it it is not correct. This is the password I have for my account. Why is this happening?

Firefox is my default browser. I am sure that I have literally dozens of site logins that use my primary email address as the ID or as a recovery email (including Firefox itself). I now want to use a different email address (gmail or something more generic), since there's a slight possibility that my current email provider may not exist in the future. Is there a way to get Firefox to give me a complete list of all website logins that use this specific email address? (I don't care about passwords, I just need to know which sites I have to change.)

Hi,

I am trying to setup firefox to my liking automatically To this end, I am using "firefox profile maker" and it works great but I'm having issues adding all the add-ons that I like.

Only the add-ons that are included in ffprofile make seem to install properly (but also, now I can't uninstall them ??)

Anyway here is my full process for installing firefox automatically and then configuring it automatically. Perhaps you can hep me figure it out.

First I install firefox automatically using the offline installer (my computers do not have access to internet by default, I must whitelist each computer, then individual software then individual websites first)

So, I obtain the offline installer from this URL https://download-installer.cdn.mozilla.net/pub/firefox/releases/111.0/win64/en-CA/Firefox%20Setup%20111.0.exe

Next I have used the website https://ffprofile.com/ to create a pre-made profile

This yields two files, and their contents profile.zip

profile\prefs.js profile\extensions\CanvasBlocker@kkapsner.de.xpi profile\extensions\uBlock0@raymondhill.net.xpi enterprise_policy.zip defaults\pref\autoconfig.js distribution\policies.json firefox.cfg

Next, I have pre-downloaded added all the add-on files I would like to install to the add-on folder However, when I perform the procedure, only canvas blocker and uBlock0 get installed

I'm not sure what I'm doing wrong. If I take all the add-on files, dump them all into firefox, it opens 16 tabs On each tab I can now click add and click okay, if I do it right and quick enough, they all install, unless I miss one.

That's over 50 clicks and very annoying !

Here is the list of add-ons I'm trying to add

extensions\umibo-2.4.2.xpi extensions\amp2html-2.1.0.xpi extensions\close_tabs_right-1.2.4.xpi extensions\cookie_autodelete-3.8.2.xpi extensions\copy_tabs-1.12.35.xpi extensions\darkreader-4.9.62.xpi extensions\facebook_container-2.3.9.xpi extensions\google_container-1.5.4.xpi extensions\istilldontcareaboutcookies-1.1.1.xpi extensions\merge_window-1.0.2.xpi extensions\old_reddit_redirect-1.6.1.xpi extensions\order_tabs_by_domain-0.2.3.xpi extensions\privacy_badger17-2023.1.31.xpi extensions\spoof_geolocation-0.1.1.xpi extensions\tab_manager_plus_for_firefox-5.2.0.xpi extensions\traduzir_paginas_web-9.6.1.xpi

I have created a script that I run after installing firefox using this command

"Firefox Setup 111.0.exe" /S

Then I run the following script to automatically install my pre-made profile

Firefox-deploy-ffprofile.bat

@echo off set z7EXE=%PROGRAMFILES%\7-Zip\7z.exe set EnterpriseConfig=firefox-profile\enterprise_policy.zip set ProfileConfig=firefox-profile\profile.zip set FirefoxProfile= set FirefoxInstallFolder=%PROGRAMFILES%\Mozilla Firefox\ set FirefoxProfilesFolder=%APPDATA%\Mozilla\Firefox\Profiles\

if not exist "%z7EXE%" ( echo could not find 7z.exe, cannot continue & goto end ) if not exist "%FirefoxInstallFolder%" ( echo firefox is not installed, cannot continue & goto end ) if not exist "%FirefoxProfilesFolder%"*.default-release ( echo Profile folder missing, starting and stopping firefox to create them "%PROGRAMFILES%\Mozilla Firefox\firefox.exe" & timeout /t 10 )

for /D %%i in ("%FirefoxProfilesFolder%"*.default-release) do (

   if not defined FirefoxProfile ( 

set "FirefoxProfile=%%i" ) else ( set "FirefoxProfile=!FirefoxProfile!;%%i" ) )

echo Firefox profile is %FirefoxProfile% echo Is firefox running ? If yes, shutdown firefox tasklist /nh /fi "imagename eq firefox.exe" | find /i "firefox.exe" > nul if %errorlevel% equ 0 ( echo Shutting down firefox & taskkill /f /im firefox.exe & timeout /t 5 ) else ( echo Firefox was not running. )

tasklist /nh /fi "imagename eq firefox.exe" | find /i "firefox.exe" if %errorlevel% equ 0 (echo Firefox is still running & taskkill /f /im firefox.exe & timeout /t 5 )

echo Moving old profile out of the way, creating empty profile folder move "%FirefoxProfile%" "%FirefoxProfilesFolder%%date%.%TIME:~0,2%h%TIME:~3,2%s%TIME:~6,2%.old-release" md "%FirefoxProfile%" echo Decompress pre-made profiles "%z7EXE%" x "%ProfileConfig%" -y -o"%FirefoxProfile%" -bso0 -bsp2 "%z7EXE%" x "%EnterpriseConfig%" -y -o"%FirefoxInstallFolder%" -bso0 -bsp2

echo Starting firefox and waiting 20 seconds for addons to install timeout /t 1 & "%PROGRAMFILES%\Mozilla Firefox\firefox.exe" & timeout /t 20

echo Is firefox running ? If yes, shutdown firefox tasklist /nh /fi "imagename eq firefox.exe" | find /i "firefox.exe" > nul if %errorlevel% equ 0 ( echo Shutting down firefox & taskkill /f /im firefox.exe & timeout /t 5 )

tasklist /nh /fi "imagename eq firefox.exe" | find /i "firefox.exe" > nul if %errorlevel% equ 0 (echo Firefox is still running & taskkill /f /im firefox.exe & timeout /t 5 )

end

echo firefox deployment finished

rem escalate script as needed rem pause at the end, unless unattend is a parameter

Here are all the settings which I have selected when I created the ffprofile

Disable firefox intro tabs on the first start Disable new tab page intro Disable Pocket Disable Sponsored Top Sites Disable about:config warning. Do not trim URLs in navigation bar Disable checking if Firefox is the default browser Disable reset prompt. Disable Heartbeat Userrating Content of the new tab page : empty Disable Firefox View Disable autoplay of

Disable Telemetry Disable health report Disable shield studies Disable experiments Disable Crash Reports Opt out metadata updates Disable google safebrowsing Disable malware scan Disable DNS over HTTPS Disable preloading of the new tab page. Disable about:addons' Get Add-ons panel Disable check for captive portal. Disables playback of DRM-controlled HTML5 content Disables the Widevine Content Decryption Module provided by Google Inc. Disable access to device sensor data Disable Firefox Suggest

Block Cookies : Block cookies, which are not from the site you're visiting Block Referer : spoof referer Disable DOM storage ** Disable IndexedDB (breaks things) ** Disable the Offline Cache. Sessionstore Privacy : never store extra session data Disable Link Prefetching Disable speculative website loading. Use a private container for new tab page thumbnails Disable WebGL Override graphics card vendor and model strings in the WebGL API Disable the clipboardevents.

Enable Do-not-Track (DNT) Enable resistFingerprinting Enable Mozilla Trackingprotection Enable firstparty isolation. ** Disable Browser Pings Disable TLS session identifiers Disable Beacons Disable the Battery API Disable media device queries Disable form autofill Disable webaudio API Disable video statistics Enable query parameter stripping

Disable automatic updates. Disable searching for updates.

Install CanvasBlocker extension. Install the Privacy Badger extension. Install uBlock Origin extension. Install Decentraleyes extension. Install ClearURLs extension. Install Temporary Containers extension. Install Firefox Multi-Account Containers extension Explicitly disable Greasemonkey user tracking

Disable Firefox accounts Show the bookmarks toolbar by default Disable system addon update

Here are the contents of the profile\prefs.js file

user_pref("app.normandy.api_url", ""); user_pref("app.normandy.enabled", false); user_pref("app.shield.optoutstudies.enabled", false); user_pref("app.update.auto", false); user_pref("beacon.enabled", false); user_pref("breakpad.reportURL", ""); user_pref("browser.aboutConfig.showWarning", false); user_pref("browser.cache.offline.enable", false); user_pref("browser.crashReports.unsubmittedCheck.autoSubmit", false); user_pref("browser.crashReports.unsubmittedCheck.autoSubmit2", false); user_pref("browser.crashReports.unsubmittedCheck.enabled", false); user_pref("browser.disableResetPrompt", true); user_pref("browser.newtab.preload", false); user_pref("browser.newtabpage.activity-stream.section.highlights.includePocket", false); user_pref("browser.newtabpage.enhanced", false); user_pref("browser.newtabpage.introShown", true); user_pref("browser.safebrowsing.appRepURL", ""); user_pref("browser.safebrowsing.blockedURIs.enabled", false); user_pref("browser.safebrowsing.downloads.enabled", false); user_pref("browser.safebrowsing.downloads.remote.enabled", false); user_pref("browser.safebrowsing.downloads.remote.url", ""); user_pref("browser.safebrowsing.enabled", false); user_pref("browser.safebrowsing.malware.enabled", false); user_pref("browser.safebrowsing.phishing.enabled", false); user_pref("browser.selfsupport.url", ""); user_pref("browser.send_pings", false); user_pref("browser.sessionstore.privacy_level", 0); user_pref("browser.shell.checkDefaultBrowser", false); user_pref("browser.startup.homepage_override.mstone", "ignore"); user_pref("browser.tabs.crashReporting.sendReport", false); user_pref("browser.tabs.firefox-view", false); user_pref("browser.urlbar.groupLabels.enabled", false); user_pref("browser.urlbar.quicksuggest.enabled", false); user_pref("browser.urlbar.speculativeConnect.enabled", false); user_pref("browser.urlbar.trimURLs", false); user_pref("datareporting.healthreport.service.enabled", false); user_pref("datareporting.healthreport.uploadEnabled", false); user_pref("datareporting.policy.dataSubmissionEnabled", false); user_pref("device.sensors.ambientLight.enabled", false); user_pref("device.sensors.enabled", false); user_pref("device.sensors.motion.enabled", false); user_pref("device.sensors.orientation.enabled", false); user_pref("device.sensors.proximity.enabled", false); user_pref("dom.battery.enabled", false); user_pref("dom.event.clipboardevents.enabled", false); user_pref("dom.webaudio.enabled", false); user_pref("experiments.activeExperiment", false); user_pref("experiments.enabled", false); user_pref("experiments.manifest.uri", ""); user_pref("experiments.supported", false); user_pref("extensions.CanvasBlocker@kkapsner.de.whiteList", ""); user_pref("extensions.autoDisableScopes", 14); user_pref("extensions.getAddons.cache.enabled", false); user_pref("extensions.getAddons.showPane", false); user_pref("extensions.greasemonkey.stats.optedin", false); user_pref("extensions.greasemonkey.stats.url", ""); user_pref("extensions.pocket.enabled", false); user_pref("extensions.shield-recipe-client.api_url", ""); user_pref("extensions.shield-recipe-client.enabled", false); user_pref("extensions.webservice.discoverURL", ""); user_pref("media.autoplay.default", 0); user_pref("media.autoplay.enabled", true); user_pref("media.eme.enabled", false); user_pref("media.gmp-widevinecdm.enabled", false); user_pref("media.navigator.enabled", false); user_pref("media.video_stats.enabled", false); user_pref("network.allow-experiments", false); user_pref("network.captive-portal-service.enabled", false); user_pref("network.cookie.cookieBehavior", 1); user_pref("network.dns.disablePrefetch", true); user_pref("network.dns.disablePrefetchFromHTTPS", true); user_pref("network.http.referer.spoofSource", true); user_pref("network.http.speculative-parallel-limit", 0); user_pref("network.predictor.enable-prefetch", false); user_pref("network.predictor.enabled", false); user_pref("network.prefetch-next", false); user_pref("network.trr.mode", 5); user_pref("privacy.donottrackheader.enabled", true); user_pref("privacy.donottrackheader.value", 1); user_pref("privacy.firstparty.isolate", true); user_pref("privacy.query_stripping", true); user_pref("privacy.trackingprotection.cryptomining.enabled", true); user_pref("privacy.trackingprotection.enabled", true); user_pref("privacy.trackingprotection.fingerprinting.enabled", true); user_pref("privacy.trackingprotection.pbmode.enabled", true); user_pref("privacy.usercontext.about_newtab_segregation.enabled", true); user_pref("security.ssl.disable_session_identifiers", true); user_pref("services.sync.prefs.sync.browser.newtabpage.activity-stream.showSponsoredTopSite", false); user_pref("signon.autofillForms", false); user_pref("toolkit.telemetry.archive.enabled", false); user_pref("toolkit.telemetry.bhrPing.enabled", false); user_pref("toolkit.telemetry.cachedClientID", ""); user_pref("toolkit.telemetry.enabled", false); user_pref("toolkit.telemetry.firstShutdownPing.enabled", false); user_pref("toolkit.telemetry.hybridContent.enabled", false); user_pref("toolkit.telemetry.newProfilePing.enabled", false); user_pref("toolkit.telemetry.prompted", 2); user_pref("toolkit.telemetry.rejected", true); user_pref("toolkit.telemetry.reportingpolicy.firstRun", false); user_pref("toolkit.telemetry.server", ""); user_pref("toolkit.telemetry.shutdownPingSender.enabled", false); user_pref("toolkit.telemetry.unified", false); user_pref("toolkit.telemetry.unifiedIsOptIn", false); user_pref("toolkit.telemetry.updatePing.enabled", false); user_pref("webgl.renderer-string-override", " "); user_pref("webgl.vendor-string-override", " ");

Here are the contents of the profile\prefs.js file

// IMPORTANT: Start your code on the 2nd line pref("app.normandy.api_url", ""); pref("app.normandy.enabled", false); pref("app.shield.optoutstudies.enabled", false); pref("app.update.auto", false); pref("beacon.enabled", false); pref("breakpad.reportURL", ""); pref("browser.aboutConfig.showWarning", false); pref("browser.cache.offline.enable", false); pref("browser.crashReports.unsubmittedCheck.autoSubmit", false); pref("browser.crashReports.unsubmittedCheck.autoSubmit2", false); pref("browser.crashReports.unsubmittedCheck.enabled", false); pref("browser.disableResetPrompt", true); pref("browser.newtab.preload", false); pref("browser.newtabpage.activity-stream.section.highlights.includePocket", false); pref("browser.newtabpage.enhanced", false); pref("browser.newtabpage.introShown", true); pref("browser.safebrowsing.appRepURL", ""); pref("browser.safebrowsing.blockedURIs.enabled", false); pref("browser.safebrowsing.downloads.enabled", false); pref("browser.safebrowsing.downloads.remote.enabled", false); pref("browser.safebrowsing.downloads.remote.url", ""); pref("browser.safebrowsing.enabled", false); pref("browser.safebrowsing.malware.enabled", false); pref("browser.safebrowsing.phishing.enabled", false); pref("browser.selfsupport.url", ""); pref("browser.send_pings", false); pref("browser.sessionstore.privacy_level", 0); pref("browser.shell.checkDefaultBrowser", false); pref("browser.startup.homepage_override.mstone", "ignore"); pref("browser.tabs.crashReporting.sendReport", false); pref("browser.tabs.firefox-view", false); pref("browser.urlbar.groupLabels.enabled", false); pref("browser.urlbar.quicksuggest.enabled", false); pref("browser.urlbar.speculativeConnect.enabled", false); pref("browser.urlbar.trimURLs", false); pref("datareporting.healthreport.service.enabled", false); pref("datareporting.healthreport.uploadEnabled", false); pref("datareporting.policy.dataSubmissionEnabled", false); pref("device.sensors.ambientLight.enabled", false); pref("device.sensors.enabled", false); pref("device.sensors.motion.enabled", false); pref("device.sensors.orientation.enabled", false); pref("device.sensors.proximity.enabled", false); pref("dom.battery.enabled", false); pref("dom.event.clipboardevents.enabled", false); pref("dom.webaudio.enabled", false); pref("experiments.activeExperiment", false); pref("experiments.enabled", false); pref("experiments.manifest.uri", ""); pref("experiments.supported", false); pref("extensions.CanvasBlocker@kkapsner.de.whiteList", ""); pref("extensions.autoDisableScopes", 14); pref("extensions.getAddons.cache.enabled", false); pref("extensions.getAddons.showPane", false); pref("extensions.greasemonkey.stats.optedin", false); pref("extensions.greasemonkey.stats.url", ""); pref("extensions.pocket.enabled", false); pref("extensions.shield-recipe-client.api_url", ""); pref("extensions.shield-recipe-client.enabled", false); pref("extensions.webservice.discoverURL", ""); pref("media.autoplay.default", 0); pref("media.autoplay.enabled", true); pref("media.eme.enabled", false); pref("media.gmp-widevinecdm.enabled", false); pref("media.navigator.enabled", false); pref("media.video_stats.enabled", false); pref("network.allow-experiments", false); pref("network.captive-portal-service.enabled", false); pref("network.cookie.cookieBehavior", 1); pref("network.dns.disablePrefetch", true); pref("network.dns.disablePrefetchFromHTTPS", true); pref("network.http.referer.spoofSource", true); pref("network.http.speculative-parallel-limit", 0); pref("network.predictor.enable-prefetch", false); pref("network.predictor.enabled", false); pref("network.prefetch-next", false); pref("network.trr.mode", 5); pref("privacy.donottrackheader.enabled", true); pref("privacy.donottrackheader.value", 1); pref("privacy.firstparty.isolate", true); pref("privacy.query_stripping", true); pref("privacy.trackingprotection.cryptomining.enabled", true); pref("privacy.trackingprotection.enabled", true); pref("privacy.trackingprotection.fingerprinting.enabled", true); pref("privacy.trackingprotection.pbmode.enabled", true); pref("privacy.usercontext.about_newtab_segregation.enabled", true); pref("security.ssl.disable_session_identifiers", true); pref("services.sync.prefs.sync.browser.newtabpage.activity-stream.showSponsoredTopSite", false); pref("signon.autofillForms", false); pref("toolkit.telemetry.archive.enabled", false); pref("toolkit.telemetry.bhrPing.enabled", false); pref("toolkit.telemetry.cachedClientID", ""); pref("toolkit.telemetry.enabled", false); pref("toolkit.telemetry.firstShutdownPing.enabled", false); pref("toolkit.telemetry.hybridContent.enabled", false); pref("toolkit.telemetry.newProfilePing.enabled", false); pref("toolkit.telemetry.prompted", 2); pref("toolkit.telemetry.rejected", true); pref("toolkit.telemetry.reportingpolicy.firstRun", false); pref("toolkit.telemetry.server", ""); pref("toolkit.telemetry.shutdownPingSender.enabled", false); pref("toolkit.telemetry.unified", false); pref("toolkit.telemetry.unifiedIsOptIn", false); pref("toolkit.telemetry.updatePing.enabled", false); pref("webgl.renderer-string-override", " "); pref("webgl.vendor-string-override", " ");

Here are the contents of the defaults\pref\autoconfig.js file

pref("general.config.filename", "firefox.cfg"); pref("general.config.obscure_value", 0);

Here are the contents of the distribution\policies.json file

{

 "policies": {
   "NewTabPage": false,
   "ExtensionSettings": {
     "uBlock0@raymondhill.net": {
       "install_url": "https://addons.mozilla.org/firefox/downloads/latest/ublock-origin/latest.xpi",
       "installation_mode": "normal_installed"
     },
     "CanvasBlocker@kkapsner.net": {
       "install_url": "https://addons.mozilla.org/firefox/downloads/latest/canvasblocker/latest.xpi",
       "installation_mode": "normal_installed"
     }
   },
   "NetworkPrediction": false,
   "CaptivePortal": false,
   "DNSOverHTTPS": {
     "Enabled": false
   },
   "DisableFirefoxStudies": true,
   "DisableTelemetry": true,
   "DisablePocket": true
 }

}

I wish this process was not so onerous as it has consumed my entire monday :( Thanks

Have been unable to fully load Netflix since the update. Get partial loads which do not work. What loads is a few lines to a few dozen lines of movies. Not a techie. Can anyone help?

started computer this AM and it appears that all my stored book marks, passwords, and settings have been lost, and, not only in firefox but thunderbird, and my gooogle browser as well. Not sure what happened. When I started the computer it said please wait configuring windows. I have tried to use the restoring from backup help but there doesn't appear to be any data there Thank You John

My computer recently did an update and since then every time I save a bookmark it's displayed as the link to the page, which is not especially useful for me. Before it usually displayed as the page name. I typically save bookmarks by highlighting the link in the search field and dragging it to where I want it, as I have so many bookmarks that simply saving it is far too inconvenient. Is there a way I can change it so that when I save it my usual way it will show as the page name rather than the link? I tried going into troubleshoot mode and the issue still happened, so I'm fairly certain the problem isn't any of my extensions.

I can't paste text into my emails anymore. When I try the menu only says "Emoji." "Copy" & "cut" are grayed out.

I contacted microsoft. We ran tests and it's not them-pasting is no problem on Chrome & Edge. I want to keep using Firefox but I need to be able to paste text into emails! please help.

As of last week, I have been unable to log into the PNC.com website (exact URL: https://www.pnc.com/en/personal-banking.html)

I am not sure exactly what the problem is but I have no trouble logging in if I use Microsoft EDGE. My belief is that the problem is specific to the FIREFOX browser.

Laptop System: OS: Windows 10 pro (64 bit) OS Version: - 22H2 OS Build - 19045.2728

Firefox version - 111.0 (64-bit)

1st scenario - Go to URL - https://www.pnc.com/en/personal-banking.html

• attempt to sign in with appropriate username and Password
• receive error message on screen

1. 1. It looks like you're experiencing problems logging in.
   2. You can try to fix this a few different ways.
   3. Log in through the PNC Mobile app
   4. Use a different browser or device
   5. Enable popups on your browser
   6. Don't use a VPN when you visit PNC websites
   7. Type in your User ID and password
   8. Clear your browser's cache or cookies
   9. If you still have trouble after taking these steps, please call the Customer Care center at 1-800-762-2035, and give this error code: CODE 18 - 104.231.43.48.

• I have attempted to clear my cache but it does not seem to have any affect on being able to log in.

Cache cleared by Clicking Tools>Settings > Privacy & Security > History > placed check mark in all boxes (Browsing & Download history, Active Logins, Form & Search history, Cookies, Cache) Data (Offline webite data)

If I then use the troubleshooting mode of Firefox, I am successful in being able to log on but only for this instance. To access Troubleshooting mode HELP > troubleshoot mode > I then receive a message "Your extensions, themes, and custom settings will be temporarily disabled." Do you wish to proceed? yes or no.

I have attempted to go into my setting on Firefox and "add" PNC as an allowable site

• Tools > Settings > Privacy & Security > Enhanced tracking protection > Manage exceptions > added https://PNC.com
• Tools > Settings > Privacy & Security > Cookies and Site data > Manage exceptions > added https://PNC.com
• Tools > Settings > Privacy & Security > HTTPS-Only Mode > this is set to "Don’t enable HTTPS-Only Mode"

Can anyone offer some advice on what might be occuring and what setting I can change to allow PNC once again to be accessible?

Thanks for any advice or suggestions in advance.