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Locked aout from account

Hi, I have a second account under the email [email address] and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting… (read more)

Hi, I have a second account under the email [email address] and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting) and now I can't log in because a 2 steps verification is on and I didn't go through any Authentication before. Now, every time that I try to log in I'm obliged to use an authentication app that's not working. Please help, I have my VPN service under this account and can't use it!

Thank you

Asked by pellissarisergio 1 month ago

Last reply by Paul 1 month ago

Using Peacock App in Firefox Browser

Using Peacock App in Firefox Browser I've downloaded Firefox as a browser so I can access Peacock as was suggested on my Peacock app. How or where do I find the Firefox… (read more)

Using Peacock App in Firefox Browser

I've downloaded Firefox as a browser so I can access Peacock as was suggested on my Peacock app. How or where do I find the Firefox icon to to use Peacock and watch TV etc.

Thanks

Asked by sharlene.woodruff2020 1 month ago

Last reply by Dropa 1 month ago

Firefox Sync - Is it a Backup service or Not?

I always thought Firefox Sync was kind of a backup service. Today I was disappointed to learn that Firefox Sync cannot be trusted as a backup service. A search for “fire… (read more)

I always thought Firefox Sync was kind of a backup service. Today I was disappointed to learn that Firefox Sync cannot be trusted as a backup service.

A search for “firefox sync” finds 2,929 results in Community Discussion Only.

As late as 2/2/23, Top 10 Contributor Paul says: https://support.mozilla.org/en-US/questions/1404105#answer-1563509

“It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device... The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.”

I looked through all the Mozilla Help Articles I could find about Firefox Sync. Not one of them mentions that Firefox Sync should not be relied upon as a backup service.

Then I found this blog searching Google: “The Future of Sync”. https://blog.mozilla.org/services/2020/09/15/the-future-of-sync/

In the blog, JR Conlin says, among other things: “A New Hope Service: A lot of folks expected it to be a Backup service. The good news is, now it is a backup service. Sync is more reliable now.”

JR Conlin posted the above blog in Sept 2020. Is there anyone who can comment on JR Conlin’s statement or the progress of his and his team’s work?

Thank You to all volunteers.

Asked by Stone 1 month ago

Last reply by Paul 1 month ago

Logins and passwords not transferring to second computer even though sync is enabled.

Good morning, I have 3 devices connected to my Firefox account: a Windows 10 desktop, a Windows 11 laptop, and an iPhone 13. I have sync enabled on all 3 devices. My des… (read more)

Good morning,

I have 3 devices connected to my Firefox account: a Windows 10 desktop, a Windows 11 laptop, and an iPhone 13. I have sync enabled on all 3 devices. My desktop shows 217 logins and paswords, but my iPhone and Windows 11 laptop (ASUS Zenbook) only show 47. No matter what I do, I cannot get all the passwords to sync from my desktop, to the other two devices. I've logged out and back in, disabled and enabled syncing, manually synced, but still nothing.

Is there something else that I'm missing or not doing that I should be?

Thanks in advance.

Asked by Dave 1 month ago

Last reply by Dropa 1 month ago

Error 500 on Mull and Desktop using Arkenfox user.js

I cant login to my firefox account on both devices anymore since a recent update. I use the Arkenfox user.js on Desktop and Mull on Android. sync still works, even thou… (read more)

I cant login to my firefox account on both devices anymore since a recent update.

I use the Arkenfox user.js on Desktop and Mull on Android.

sync still works, even though I cant login to my account.

Firefox 109.0 on Linux, Flatpak version.

Mull newest update from F-Droid based on 109.1.1 (nightly)

Asked by Person 1 month ago

Last reply by Paul 1 month ago

restoring sync saved password info

Hello, I accidentally remove all saved login information and all data remove form my firefox account. Now I can't login into one of my student email address which passw… (read more)

Hello,

I accidentally remove all saved login information and all data remove form my firefox account. Now I can't login into one of my student email address which password changed with firefox auto generated password. Is there way to restore previous sync information ?

Asked by blur 1 month ago

Last reply by rayvermey 1 month ago

Recover bookmarks after password change.

Good morning, some time ago I had to recover my password and lost my synced bookmarks. I really want to recover these bookmarks and I am asking for help in solving this p… (read more)

Good morning, some time ago I had to recover my password and lost my synced bookmarks. I really want to recover these bookmarks and I am asking for help in solving this problem.

Asked by tms74 1 month ago

Last reply by Dropa 1 month ago

I cant get a email from the company with the code on my new widows pc to get info from my account

I can't get a email with the code for this new 11 windows pc. Driving me nuts. I was trying to see and look to see if they block some companies to send a email. Not sure… (read more)

I can't get a email with the code for this new 11 windows pc. Driving me nuts. I was trying to see and look to see if they block some companies to send a email. Not sure y u need the code anyways. We all know windows lies and hates any company like this one. They give enough warnings to the b s. Please try a email me with a code to get around this trash from windows. I can't figure this out. Making me mad. I only use this browser for tons of years. This code thing was a bad idea.

Asked by Roes 1 month ago

Last reply by Dropa 1 month ago

login on 2nd computer

I'm trying to sync on my new laptop running windows 11. Firefox says my password is not correct but it is. My desktop that I use most often is running windows 10(can't up… (read more)

I'm trying to sync on my new laptop running windows 11. Firefox says my password is not correct but it is. My desktop that I use most often is running windows 10(can't upgrade to 11). Help!

Asked by joaniefl 1 month ago

Last reply by Dropa 1 month ago

Need bookmarks from old account, forgotten password and no recovery keys and cannot afford to lose the bookmarks

Hi I urgently need the bookmarks from my old firefox account. I have the same email address but have forgotten the password to my old firefox account, I also don't have … (read more)

Hi

I urgently need the bookmarks from my old firefox account. I have the same email address but have forgotten the password to my old firefox account, I also don't have a recovery key.

Is there any way for me to recover those bookmarks without having them deleted by reseting the password??

Thank you!

Asked by maazsadiq5 1 month ago

Last reply by Dropa 1 month ago

Saved Logins won't sync to new device.

I recently transferred to Linux operating system, and when I login to firefox, and press sync, my saved logins aren't there. I've tried to log out then log back in, resta… (read more)

I recently transferred to Linux operating system, and when I login to firefox, and press sync, my saved logins aren't there. I've tried to log out then log back in, restarted the app several times, but won't show anything!

Before I transferred to Linux I was using Windows, and I made sure that the sync worked before transferring, so I tested the sync on a portable version of Firefox, and I was successful in syncing my saved logins.

But now it doesn't work, and I cannot see any of my passwords or logins, there is only 1 saved login which is locally stored, which was there before I logged into my account on Firefox.

Asked by au58790 1 month ago

Last reply by Dropa 1 month ago

Firefox Sync failed - is there a way to retrieve an older version?

Hello, I am in a dreadful situation. I needed to format my PC, changing OS from Windows 10 to Windows 11. I have backed up my Mozilla profile just in case, along with ot… (read more)

Hello, I am in a dreadful situation.

I needed to format my PC, changing OS from Windows 10 to Windows 11. I have backed up my Mozilla profile just in case, along with other things.

Long story short - my backup failed. I thought that shouldn't be that much of a problem, as there's Firefox Sync. After getting the new OS, logging in to Firefox Accounts, syncing... nothing. It synced with the current state (so brand new browser) and didn't import anything. Bookmarks or history, which are very important to me. Currently, I have no way of retrieving them.

Is there a way to get Firefox Sync to Sync with what was saved some time ago? Literally anything before February 1st will work for me. I am very dependent on my browsers, Chrome synced perfectly fine, Firefox didn't.

I cannot find any relevant information on this topic, is there any chance of getting help here?

Asked by Pemunio 1 month ago

Last reply by Paul 1 month ago

cant create an account age restriction

when creating an account, i simply typed in my age (21), but something went wrong and i ended up w a message that my age is too small and that its impossible to create an… (read more)

when creating an account, i simply typed in my age (21), but something went wrong and i ended up w a message that my age is too small and that its impossible to create an account. hilariously enough, i managed to repeat the process and successfully log in w chrome, but i cant figure out how to solve this issue within firefox itself. basically closing and reopening it wont work cuz i still get same age too small page

Asked by rinrina 1 month ago

Last reply by willjoe24421 1 month ago

I'm signed in to my Firefox account on multiple desktop computers. Where are my containers?

Do containers not sync? I don't see any explicit option to include them in the sync settings. I have "add-ons" and "settings" checked. One computer has the correct contai… (read more)

Do containers not sync? I don't see any explicit option to include them in the sync settings. I have "add-ons" and "settings" checked. One computer has the correct containers and the rest have the default set (personal, shopping, etc.). Sync is otherwise working correctly.

In response to early replies I realized I left out some detail in my question.

- I have sync enabled in the extension settings. - This is a continuous problem (the containers from one browser have never synced with the others, over many months) so I don't think it's just a time delay issue.

Thanks for your responses.

Asked by k3davis1 1 month ago

Last reply by cor-el 1 month ago

account data lost

hi, i formatted my laptop, downloaded firefox, signed in and my old data didnt show up, i clicked sync but nothing changed. all my old passwords are lost and thee is no … (read more)

hi, i formatted my laptop, downloaded firefox, signed in and my old data didnt show up, i clicked sync but nothing changed. all my old passwords are lost and thee is no history before today.

Asked by creh21 1 month ago

Last reply by Paul 1 month ago

Problemas para acessar meu sync após perder celular com o Google Authenticator.

Olá pessoal, tive que criar essa conta, pois não consigo ter acesso a minha conta de fato. Meu celular deu problema e o Google Authenticator estava nele, tentei acessar m… (read more)

Olá pessoal, tive que criar essa conta, pois não consigo ter acesso a minha conta de fato. Meu celular deu problema e o Google Authenticator estava nele, tentei acessar meu login do sync, mas solicita os números gerados pelo app pra Android. Tem alguma forma de reaver meu código de autenticação de alguma forma? no caso recadastrar meu Firefox Sync no meu Google Authenticator (novamente) ? Desde já grato.

Asked by machado_86 1 month ago

Last reply by cor-el 1 month ago