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Trojan in Firefox

Microsoft Security Essentials detect multiples times Trojan in Firefox setup. By Uninstalling and reinstalling, the issue was not resolved. Refer screenshots - https://p… (read more)

Microsoft Security Essentials detect multiples times Trojan in Firefox setup. By Uninstalling and reinstalling, the issue was not resolved.

Refer screenshots - https://prnt.sc/Ws33iJcTrTf4 and https://prnt.sc/qGtwazGiX9ft

Category: Trojan

Description: This program is dangerous and executes commands from an attacker.

Recommended action: Remove this software immediately.

Items: containerfile:C:\Users\SYSCOM\AppData\Local\Mozilla\Firefox\Profiles\8dgf2yxz.default-1714042762339\cache2\entries\DC4B6FD7DF61D36E6E04BFC4DB2700E143AD5C51 file:C:\Users\SYSCOM\AppData\Local\Mozilla\Firefox\Profiles\8dgf2yxz.default-1714042762339\cache2\entries\DC4B6FD7DF61D36E6E04BFC4DB2700E143AD5C51->(GZip)

Asked by SYSCOM INDIA 1 week ago

Last reply by James 1 week ago

Merge Mozilla account and Mozilla Support Account

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked … (read more)

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked burst of changing passwords. Can we merge them?

Asked by NumbReally 1 week ago

Last reply by James 1 week ago

I cannot get into MS365 using Firefox

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts. I want to … (read more)

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts.

I want to use Firefox not big commercial browsers.

Kim Coontz [removed phone# and emails from public support forum] Work Email: [removed]

Asked by ekcoontz 1 week ago

Last reply by jonzn4SUSE 1 week ago

Cannot scroll down on the Preferences setting

I am trying to get to the "clear cookies and Caches" which should be under Privacy & Security. When I go to preferences, i can move to Privacy & Security or the … (read more)

I am trying to get to the "clear cookies and Caches" which should be under Privacy & Security.

When I go to preferences, i can move to Privacy & Security or the other headings, but I cannot scroll down any of the pages under the headings. When I am on the Privacy & Security page the scroll down arrow takes me to Sync heading etc.

How do I fix this? I am having to go to the cookies to clean up as I am having another scroll down issue with an app that is important to me. In that I cannot scroll down a list as the dark side bar flicks on and off immediately.

I am on a MacBook Air.

Asked by BruceWay 1 week ago

Last reply by cor-el 1 week ago

CVE-2024-4367 PDF.js vulnerability | No advisory from Mozilla?

CVE-2024-4367 has been announced several days now with MITRE and CIS. There is also an issue/advisory on the github repo for PDF.js which appears that the fix has been me… (read more)

CVE-2024-4367 has been announced several days now with MITRE and CIS. There is also an issue/advisory on the github repo for PDF.js which appears that the fix has been merged into the master commit of PDF.js (https://github.com/advisories/GHSA-wgrm-67xf-hhpq).

The vulnerability is pretty serious and yet there is no Security Advisory from Mozilla on affected versions, etc. (https://www.mozilla.org/en-US/security/advisories/)

Is this normal and I am just being impatient?

Asked by calvin.tate 1 week ago

Last reply by dveditz 1 week ago

Hotmail NOT displaying the body of emails. I see the title, click on it, but nothing to see, this occured after updating the Firefox 125.0.3, No problem with my Hotmail on windows computer. What gives? Mac IOS 14.4.1

Something in Mozilla's latest update to version 125.0.3 caused a problem with Hotmail only displaying a message, but when I click on the message, I can only see the title… (read more)

Something in Mozilla's latest update to version 125.0.3 caused a problem with Hotmail only displaying a message, but when I click on the message, I can only see the title, NOT the body of the message. I have NO issues with a Windows computer. What can I do so I can see the body of the message?

Asked by thboo 1 week ago

Last reply by James 1 week ago

Pinned Pages

Hello, I had a crap ton of pinned pages for a long time. I restarted my computer and now they're gone. I've restarted my computer before with no issues. Pinned pages are… (read more)

Hello,

I had a crap ton of pinned pages for a long time. I restarted my computer and now they're gone. I've restarted my computer before with no issues. Pinned pages are supposed to stay no matter if you turn off or restart. How can I go about getting them back?

Thanks,


Michelle Sinclair

Asked by michelle-sinclair76 1 week ago

Last reply by cor-el 1 week ago

firefox crashes

I have an insane amount of crashes i have tried everything i think my pc is just damaged either windows or disk or viruses i have no idea?! all my browsers same issue i… (read more)

I have an insane amount of crashes i have tried everything i think my pc is just damaged either windows or disk or viruses i have no idea?! all my browsers same issue including firefox

Asked by goodkat430 1 week ago

Last reply by TyDraniu 1 week ago

My Firefox is showing foreign language in ONLY SOME of the lines of text on the pages but all of my settings are strictly English.

My Firefox browser is somehow corrupted with foreign language features. See in the picture that much of the text is in English - the selected and preferred language. It i… (read more)

My Firefox browser is somehow corrupted with foreign language features. See in the picture that much of the text is in English - the selected and preferred language. It is what the Settings are set to. But notice that bits and pieces are in some other language. I recently made a trip to Spain and used translation features while there - but those was all reset to English. I've gone into Troubleshooting mode; I've restarted; I've reset and restarted. But I can't seem to get rid of the gibberish. WTH!!!! All copies of Firefox, on all owned Mac machines (i-Phone; Mac Mini; I-Mac Pro; I pads) are set to English. About the only thing I haven't done it uninstall and reinstall Firefox. Thanks for any help you can offer.

Asked by Antiquetuck 1 week ago

Last reply by cor-el 1 week ago

firefox updates

I have firefox updates set to auto. But I want them to load updates when im not using the browser. What currently happens is I open the browser only to get shanghaid by t… (read more)

I have firefox updates set to auto. But I want them to load updates when im not using the browser. What currently happens is I open the browser only to get shanghaid by the update process. I dont want that. when I open the browser I want to go straight to what i am doing. I dont want to have to sit there and wait while the browser updates. If it did updates once a month or less it wouldnt be such an issue but the damn browser is updating every few days or even every day and it always wants to do it when I want to do my own work. IS there not a way for the browser to update while im asleep at 3 am? When Im not wanting to use it. Its so irritating. It causes me to not bother with updates. I dont want to comply. When IM given a choice for any updating I set updates to install in the early hours when Im not inconvenienced by it. How can I do this with firefox?

Asked by uncleresry 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Firefox not working with some NY Times links

I cannot open any Games on the NY TImes site with FIrefox for the past month; no problem with Chrome. Today, two article links opened but then the page went blank (repeat… (read more)

I cannot open any Games on the NY TImes site with FIrefox for the past month; no problem with Chrome. Today, two article links opened but then the page went blank (repeatedly), while other links worked fine. Again, no problem with Chrome. My wife can't get into proxyvote.com with Firefox--again, a blank screen. Where is this weirdness coming from?

Asked by Roger S Bagnall 1 week ago

Last reply by cor-el 1 week ago

Yahoo Homepage

My yahoo homepage on firefox looks totally different than it did last week. Chrome and edge still look like the home page should but firefox does not. I screen shared wit… (read more)

My yahoo homepage on firefox looks totally different than it did last week. Chrome and edge still look like the home page should but firefox does not. I screen shared with yahoo and they said it was a firefox issue. Anyone know how to make the homepage look like chromes and edge? I added pics from edge and firefox for comparison.

Asked by sntstrohmetz 1 week ago

Last reply by cor-el 1 week ago

launching firefox in safemode just attaches to existing process instead of launching a new instance in safemode

Howdy, Workflow: I have a firefox instance already running. I want to launch a new firefox in safe-mode to test something without disrupting my existing firefox. Probl… (read more)

Howdy,

Workflow: I have a firefox instance already running. I want to launch a new firefox in safe-mode to test something without disrupting my existing firefox.

Problem: I try to launch a new firefox in safe mode using `firefox --safe-mode`, but firefox just opens a new window NOT in safe mode.

I think it may because firefox in safe-mode requires launching launching from a new instance rather than attaching to existing instance.

`firefox --help` shows a flag I can use:

--new-instance Open new instance, not a new window in running instance. --safe-mode Disables extensions and themes for this session.

So I run `firefox --safe-mode --new-instance`

now I get error popup with message:

"Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile."

Now I think what is the point of the flag "new-instance" if Firefox doesn't support multiple instances?

Regardless, how can I launch firefox in safe-mode without disrupting my existing firefox instance and without relying on creating a profile just for this?

Asked by furkansahin824 1 week ago

Last reply by cor-el 1 week ago

Firefox often adding tabs for the same site

Firefox sometimes continuously adds tabs for the same site I am using. Every time I X out of one, another one pops up. This multiplies alarmingly fast. I have Windows 10.… (read more)

Firefox sometimes continuously adds tabs for the same site I am using. Every time I X out of one, another one pops up. This multiplies alarmingly fast. I have Windows 10.

Asked by jchris 1 week ago

Last reply by cor-el 1 week ago

Firefox updates

Hi I am a longtime user of your browser. I have version 124.0.2(64 bit) installed on three devices. First thing I do on opening it is to click on "about", which normally … (read more)

Hi I am a longtime user of your browser. I have version 124.0.2(64 bit) installed on three devices. First thing I do on opening it is to click on "about", which normally updates the browser, before I do any browsing. In the last three weeks, however, it has not updated on any of the three devices, rather, it says "Failed to check for updates". I have tried the workarounds suggested at your Help center, and nothing has worked. What gives, may I ask? Thank you

Asked by de-nouement 1 month ago

Last reply by Paul 1 week ago