Showing questions tagged: Show all questions

Content Filters

I have a content filter to filter out inappropriate material. Included in the filter are filters for adult content on wikipedia, youtube,and google podcasts. however, all… (read more)

I have a content filter to filter out inappropriate material. Included in the filter are filters for adult content on wikipedia, youtube,and google podcasts. however, all those sites are fully allowed on Firefox, as opposed to on Safari and google chrome where the filter is working properly

Asked by reuvenmelka 1 month ago

Last reply by cor-el 1 month ago

Card payments on royalmail.com

Card payments to royalmail.com (e.g. for postage) are at best extremely slow. Today I gave up after 10 minutes and placed my order instead using Microsoft Edge. The payme… (read more)

Card payments to royalmail.com (e.g. for postage) are at best extremely slow. Today I gave up after 10 minutes and placed my order instead using Microsoft Edge. The payment was processed instantly. This is not the first time I have had this difficulty.

Asked by LionelM 1 month ago

Last reply by cor-el 1 month ago

Private Mode causing the Normal Mode to restore last session

This is happening near a year and I can't find a way to consistently replicate this issue but; While Private Mode is open, if I open the Normal Mode, visit some sites th… (read more)

This is happening near a year and I can't find a way to consistently replicate this issue but;

While Private Mode is open, if I open the Normal Mode, visit some sites then close it, when I reopen the Normal Mode it is restoring the last session.

This wasn't happening when the Private Mode was separated, like umm, it wasn't have it's own icon at the Task Bar.

So far I tried setting these values to false in about:config browser.sessionstore.resume_from_crash toolkit.winRegisterApplicationRestart

but it doesn't help with this problem. It only works if the Firefox actually crashes or closed abruptly like powering off the PC. But doesn't stop it's restoring when done this way.

Asked by Party Bunnie 1 month ago

Last reply by cor-el 1 month ago

I accidentally installed malware and I can't find it anywhere, how do I remove it

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't reme… (read more)

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't remember exactly. Once I clicked the allow button there was a popup and a green arrow pointing to the popup in the top right. I clicked it and it said to click "add" next. I realized this is probably a scam and did not add it. I'm assuming that add was referring to something about extensions or plugins but I checked those and there wasn't anything I already knew I had. I did a virus scan and it got nothing. The popup appeared alongside a Minecraft Skindex download. I did some research and learned it is malware and comes in many different forms. The add popup referenced something called auto ads off. Did I stop the malware by not clicking add and if not how do I remove it.

Asked by Sasha Madsen 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Tabs crashing an unusual amount of times in the last several weeks

To whomever this concerns, Paul from Mastodon said I should submit a ticket with my crash reports. 'Firefox has become unreliable at times in at least the last several … (read more)

To whomever this concerns,

Paul from Mastodon said I should submit a ticket with my crash reports.

'Firefox has become unreliable at times in at least the last several weeks, I don't remember exactly how long. It gets to the point where any new tabs are non-functional, I have to restart the browser for Firefox to start working again.'

I recently submitted unsubmitted crash reports, I'm not a Mozilla dev, but I noticed a common theme is: "Quota manager shutdown timed out." A one-off crash was "IPC FatalError in the parent process!"

Here's my crash report id's:

  • bp-9291ac3b-dd78-4d93-829b-ae3f20240218
  • bp-39c08644-0905-4518-9fac-1068b0240218
  • bp-87b98b15-3ef7-4943-a4e5-3074e0240218
  • bp-f54527e8-b3cc-43c0-8267-026000240218
  • bp-45f66e51-03e7-4d5c-8328-43db30240218
  • bp-bbe53c10-725f-40e8-9b7c-680d0024020

Idk if this is helpful.

Idk if I'm the only one running into these issues, but if the average Joe was, I could see them abandoning Firefox due to these annoyances; so with your dwindling marketshare, I hope this is something you can resolve before it bothers too many people.

Best of luck~

Asked by leetNightshade 1 month ago

Last reply by jonzn4SUSE 1 month ago

Transferring Firefox bookmarks from a dead Mac's hard drive

Hi. I'm trying to transfer Firefox bookmarks from a hard drive pulled from a now dead iMac (was IOS 10.13.4 + Firefox 116.6.0) to a MacBookPro laptop running BigSur (11.6… (read more)

Hi. I'm trying to transfer Firefox bookmarks from a hard drive pulled from a now dead iMac (was IOS 10.13.4 + Firefox 116.6.0) to a MacBookPro laptop running BigSur (11.6.8) and Firefox 122.0.1. I have the iMac HDD plugged into a hot swap docking station. A search for places.sqlite on the old HD turns up nothing.

I have found answers for drilling down into Windows to find the appropriate files to transfer, but not for Mac. I didn't know Firefox Sync existed until now, and I don't know where to look for a profile on the hard drive. Suggestions?

Edit:

Ok, this is going to be a bigger problem that I thought. The laptop is my wife's old university-owned mac, and there's a whole "admin" layer of hidden and mixed-up folders. I need to go see the admins for help.

Thanks a lot anyway, though. I did learn a lot in the process :)

Asked by MichaelP 1 month ago

Last reply by cor-el 1 month ago

error message www.bbc.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR

For the past couple of months I have been getting the message www.bbc.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR when loading pages on www.bbc.com websi… (read more)

For the past couple of months I have been getting the message www.bbc.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR when loading pages on www.bbc.com website. I have done a search on the internet and it seems this is a common problem with Firefox and does not affect othere browesers. I have done what was advice given online but it does not solve the problem. It is getting so bad I may have to start using one of the other browsers even though I prefare Firefox.

Asked by Brian Beesley 1 month ago

Last reply by cor-el 1 month ago

Issue with video

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video. I t… (read more)

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video.

I tried with Chrome and Edge and I don't have such issue.

I have no extensions or add-ons installed. Cache and data are cleared.

Could you please help me?

Asked by Borislav Nikolov 2 months ago

Last reply by jonzn4SUSE 1 month ago

window.gigya is undefined

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I… (read more)

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)

Asked by xabier1 1 month ago

Last reply by Balázs Meskó 1 month ago

Hotkeys not working on Firefox.

I use a public computer often, and I would like to use certain customizations while remaining anonymous. Rather than going through and clicking a bunch of checkboxes, I … (read more)

I use a public computer often, and I would like to use certain customizations while remaining anonymous. Rather than going through and clicking a bunch of checkboxes, I decided to have a hot key combination to enter in order to obtain my desired options. For example, I want to allow new windows to open normally, I want to choose where files are saved, and I want to turn off Firefox's recommendations. The underlined hotkeys are, respectively, ALT+W, ALT+A, and ALT+R ALT+F. So rather than a bunch of scrolling and clicking, I could just type ALT+WARF, and get the options I want quickly.

However, pressing the hotkeys while in the settings does not seem to do anything. In particular, pressing ALT+WARF only succeeds in pressing the ALT+F, which opens the File menu. Pressing these keys without an ALT key sends them automatically to the search bar -- which is also not what I want. Pressing ALT+SHIFT focuses in on the checkbox -- but does not press it. For example, ALT+SHIFT+W focuses on the checkbox, but I still have to click SPACE after it to press it.

Is this a bug? If not, how can I make the underlined keys press the respective checkboxes?

Asked by asdf2 1 month ago

Last reply by Balázs Meskó 1 month ago

Firefox crashing daily

Windows 10 Pro, 64 bit Firefox. Firefox has crashed daily for the last week. Firefox and windows are up to date. Latest crash report is bp-d098dc67-4cd0-4bfa-a9ed-94d1d02… (read more)

Windows 10 Pro, 64 bit Firefox. Firefox has crashed daily for the last week. Firefox and windows are up to date. Latest crash report is bp-d098dc67-4cd0-4bfa-a9ed-94d1d0240218. Any idea what is happening? What other information is needed?

Asked by pcwatson 1 month ago

Last reply by jonzn4SUSE 1 month ago

Comments do not load

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading b… (read more)

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading because of site tracking or other security issues. Is this the cause?

Asked by dclark 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Could not Copy and Paste a Bookmark

I could not Copy and Paste a Bookmark until after closing and restarting Firefox 122.0.1. I have had a similar problem before and wanted to report this. I included a scr… (read more)

I could not Copy and Paste a Bookmark until after closing and restarting Firefox 122.0.1. I have had a similar problem before and wanted to report this.

I included a screen shot after closing and restarting Firefox and I was able to perform the copy and paste the Bookmark. I was trying to copy the Bookmark titled FDA approves Xolair to treat . . . to the Allergies folder but could not, again until after closing and restarting Firefox.

Asked by Wayne Carpenter 1 month ago

Last reply by cor-el 1 month ago

Web pages not working

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been … (read more)

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been having to resort to (gasp) Microsoft Edge quite often. Anyone seen this? Have any fixes? Thanks

Asked by Dunehunter 1 month ago

Last reply by cor-el 1 month ago

Redirecting problem

I have Ooma as my phone provider. I can't get into Ooma's login site because I get this message at every try: "The page isn't redirecting properly" I occasionally get … (read more)

I have Ooma as my phone provider. I can't get into Ooma's login site because I get this message at every try:

"The page isn't redirecting properly"

I occasionally get this message when opening Firefox, but a retry always works. Not when trying to get into my Ooma account. And yet it works without any problem on Safari. I would prefer to use Firefox.

Asked by mksfca 1 month ago

Last reply by cor-el 1 month ago