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Lost data after update

Hello After updating firefox I got logged out of firefox, after logging back in no profile data is available. I lost all the saved passwords, setting, browsing history, … (read more)

Hello

After updating firefox I got logged out of firefox, after logging back in no profile data is available. I lost all the saved passwords, setting, browsing history, all of it. I lost access to website's because of it. Tried copying data from 'profiles' folder but it does not work. Never had problem like this ever and I'm considering changing browser for good. It should have never happen, like wtf is this?!

Asked by gniewosz512 2 days ago

Last reply by TechHorse 2 days ago

How can I get back to older desktop screen where I can see the full url, rather than a small box showing only part of it visible in browser bar of google--where did old browser go??

How do I get the full url line of where I am currently on the homepage back for the search line, or the old full browser line? Have been looking in settings and haven't l… (read more)

How do I get the full url line of where I am currently on the homepage back for the search line, or the old full browser line? Have been looking in settings and haven't located it.

About ready to leave firefox over it, and been here for years.

Thanks,

Michelle

Asked by mrossee 1 week ago

Last reply by TyDraniu 2 days ago

Good morning, thank you for taking my question, I have a proble saving passwords.

I keep losing my passwords in Firefox. I attempt to save a password withe the drop down menu, after checking I see that it is save but a short time later the password is … (read more)

I keep losing my passwords in Firefox. I attempt to save a password withe the drop down menu, after checking I see that it is save but a short time later the password is no longer there! I have all the box's checked to save passwords but again they are no longer there! Any help would be most appreciated, Thank you T Wolf

Asked by tcw743 2 days ago

Last reply by Zuki 2 days ago

I keep geting this captive portal message. I am on my home wifi not any kind of captive portal. How can I tell Firefox to cool it?

Just seemingly out of the blue I started getting Firefox captive portal warnings. Most websites load normally but if it's a new site i.e. one I ahven't visited in a while… (read more)

Just seemingly out of the blue I started getting Firefox captive portal warnings. Most websites load normally but if it's a new site i.e. one I ahven't visited in a while I get the "you must log into this netrwork before you an access the internet" message. I am and have only and always been on my home wifi with this computer, it's a laptop but has never been out of my house. Forefox seems slow lately and I keep getting this message. Other browsers work fine by the way.

Asked by Michael Lair 3 days ago

Last reply by TyDraniu 2 days ago

Unable to copy paste into google docs

Since the 148 update, copying and pasting has been completely broken in google docs, sheets, etc. I get an error every time I try to and am forced to reload the page afte… (read more)

Since the 148 update, copying and pasting has been completely broken in google docs, sheets, etc. I get an error every time I try to and am forced to reload the page after which nothing has even been added to the doc. I know I am not the only one with this issue. It happens across different OS'es. Very very frustrating as I have to switch to a different browser entirely in order to copy paste, which I need to do frequently. https://connect.mozilla.org/t5/discussions/latest-update-made-google-drive-shortcuts-break/td-p/118985

Asked by FirstName LastName 3 days ago

Last reply by TyDraniu 3 days ago

Missing specific AI icon in toolbar – only generic sidebar icon available

On my first PC, I have this specific sidebar icon in my toolbar. When I click it, the sidebar opens with Gemini ready to go. Perfect. But on my second PC, that specific i… (read more)

On my first PC, I have this specific sidebar icon in my toolbar. When I click it, the sidebar opens with Gemini ready to go. Perfect.

But on my second PC, that specific icon is nowhere to be found. Even when I go to "Customize Toolbar," it’s not in the list of available buttons. The only thing I can use is the generic "Sidebar" button, which is annoying because it doesn't open Gemini directly, it just opens the general sidebar and I have to click again.

I provided an image, where the first icon is what I want, but only second icon is available.

Asked by fatih_5858 4 days ago

Last reply by Denys 3 days ago

something making my computer slow down

Just recently when logged onto Hotcopper.com.au have been getting a message that reads "This page is slowing Firefox down. To speed up this browser, stop this page." Ther… (read more)

Just recently when logged onto Hotcopper.com.au have been getting a message that reads "This page is slowing Firefox down. To speed up this browser, stop this page." There is a STOP button, that helps for a moment or two only. When I open the program with MS Edge, the problem does nor occur. I was going to remove the Firefox App but saw the repair option. Repairing did not stop the problem. Any suggestions? John I have a near new Acer laptop running Win 11.

Asked by john “jwt” 4 days ago

Last reply by strokes8600 4 days ago

I had to factory restore my computer and now I can't access my passwords, I do not have a profile setup

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could r… (read more)

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system.

Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system.

Can you help me? I put all of my important documents in Dropbox and now I can;t access that either.

Anything you can do is appreciated.

Thea Giardina [edited email from public community support forum]

Asked by Thea G 6 days ago

Last reply by Paul 5 days ago

Sync is not working at all, nothing has synced and all my data is missing, passwords and bookmarks....

Everything is gone, I have had to reinstall windows 4 times in the last week with a new PC and now all my sync data is gone...Chrome remembers everything fine and Mozilla… (read more)

Everything is gone, I have had to reinstall windows 4 times in the last week with a new PC and now all my sync data is gone...Chrome remembers everything fine and Mozilla did remember everything until this install and now its not syncing anything.

If this stuff is gone so am I.

Have tried logging in with my google account, tried logging in with Moz account, tried sync button over and over tried restarting, tried uninstalling and reinstalling and manually deleting all the folders STILL NO SYNC DATA AT ALL.......

Asked by Gavin Duncan 1 month ago

Last reply by Norma White 6 days ago

could not access to certain websites while vpn is off.

hello team, I currently locate in China. days ago i have tried a vpn called "Veee". since then i could not log in many websites. i have asked Veee team but they say they … (read more)

hello team, I currently locate in China. days ago i have tried a vpn called "Veee". since then i could not log in many websites. i have asked Veee team but they say they dont know. it really sucks. i also asked AI tool but none of the method works. i think the vpn has changed some settings of my Firfox. because i can actually log in those websites with Edge. but i only want to use firefox. the errors either "cant connect" or something like refusing my access. please help. i love you guys.

Asked by yanyangox3 1 week ago

Last reply by TyDraniu 6 days ago