Showing questions tagged: Show all questions

Lost Firefox Sync

Good day support. I lost my login info when i reinstalled firefox. Now i cant retrieve any of my data. Is there anyway to check and see what profiles is registered to me.… (read more)

Good day support.

I lost my login info when i reinstalled firefox. Now i cant retrieve any of my data. Is there anyway to check and see what profiles is registered to me. I tried two of my main emails but it doesnt give me my info. There is about 10 years worth of passwords on there and im going to be fcked if i cant get them back.

Hope you can assist, Thank you.

Asked by mariuscordier0420 2 weeks ago

Last reply by Dropa 2 weeks ago

Sea Monkey email with FF browser

I had this issue and corrected it for my account, but a friend has the same problem and I forgot the fix - yes, I'm an old man! How do I eliminate the Sea Monkey browser … (read more)

I had this issue and corrected it for my account, but a friend has the same problem and I forgot the fix - yes, I'm an old man!

How do I eliminate the Sea Monkey browser as default in Sea Monkey mail? I want to clink a link in the email and had have it open in / with FF.

THANKS Steve

Asked by skram1 2 weeks ago

Last reply by skram1 2 weeks ago

Finding primary email address

Hello, I'm trying to find out what email I had previously setup as my primary email for Firefox sync. I went to sign in with an email that apparently is a "secondary emai… (read more)

Hello,

I'm trying to find out what email I had previously setup as my primary email for Firefox sync. I went to sign in with an email that apparently is a "secondary email" and it says I need to sign in with the primary account. Out of the 4 email address that I have ever used, none of them (even after creating new firefox accounts with) say or show that they are the "primary account" attached to this "secondary account" I am trying to use.

I only want to use my email that it keeps saying I need to sign into my "primary account first in order to use that email" to be completely honest I don't ever remember setting this email up as a secondary for any of my Firefox accounts.

What are my options here can I really not find out the email address of this "primary account" so I can use it to remove it as "primary"??

Asked by Dan 2 weeks ago

Last reply by Dropa 2 weeks ago

Restore Firefox account in new device

Hi, my laptop died and cannot access to it anymore. I got a new laptop and installed Firefox. I tried several passwords but could not remember the correct one so I change… (read more)

Hi, my laptop died and cannot access to it anymore. I got a new laptop and installed Firefox. I tried several passwords but could not remember the correct one so I changed it. When logged in, I found my account empty. How do I restore my data? I search in Firefox website and seems that to restore I need to access in my old computer with the new password, but my old laptop does not even turn on anymore. Please help

Asked by marta.giaretton 3 weeks ago

Last reply by Paul 2 weeks ago

Firefox time is not in sync in my Macbook

Team, My firefox time is not sync with my system time. Can you suggest what can be done here. Current time is 10:12AM but whenever new mail is coming the time is showing… (read more)

Team, My firefox time is not sync with my system time. Can you suggest what can be done here. Current time is 10:12AM but whenever new mail is coming the time is showing something different.

Regards, Manish Kumar

Asked by Manish Rai 3 weeks ago

Last reply by cor-el 3 weeks ago

data sync empty

After the update I found that passwords were deleted and browsing history in a way that tried all the solutions did not work. To find these synced files? And how do I get… (read more)

After the update I found that passwords were deleted and browsing history in a way that tried all the solutions did not work. To find these synced files? And how do I get it back to the Browser? The sync list is currently empty.

Asked by jofiisex 3 weeks ago

Last reply by jofiisex 3 weeks ago

Logging into Firefox Problem

I have two laptops. My old laptop login to Firefox no problem. My new laptop does not allow the password of my old laptop. MAC. I use Keychain settings to recover my pass… (read more)

I have two laptops. My old laptop login to Firefox no problem. My new laptop does not allow the password of my old laptop. MAC. I use Keychain settings to recover my password on my old one. Use it in the new one and it says it is incorrect. Solution?

Asked by jimwww 3 weeks ago

Last reply by Dropa 3 weeks ago

Firefox Theme keeps reverting back to an old theme I no longer have or remember whenever I sign into any Firefox browser.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox b… (read more)

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Asked by m-fuller 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Firefox Multi-Account Containers forgetting

I have Firefox installed everywhere. On my main Windows 10 machine Firefox is forgetting Firefox Multi-Account Containers containers. I also have Firefox Nightly installe… (read more)

I have Firefox installed everywhere. On my main Windows 10 machine Firefox is forgetting Firefox Multi-Account Containers containers. I also have Firefox Nightly installed on the same machine, and it's giving me no issues. Sync is on, version 8.0.7, tried uninstalling, deleting Firefox, and I wonder if there's a fix or if this is a larger problem.

Asked by jGRite 4 weeks ago

Last reply by Paul 3 weeks ago

Can't access primary account

I am trying to sign in to my Firefox account (burningserenity@novo-ordo.com) and I never get the code in my email. I eventually went to sign out of my Firefox account and… (read more)

I am trying to sign in to my Firefox account (burningserenity@novo-ordo.com) and I never get the code in my email. I eventually went to sign out of my Firefox account and I got the screen saying the email was returned. This is a valid email address that I confirmed is receiving email from other sources.

Asked by burningserenity 3 weeks ago

Last reply by Dropa 3 weeks ago

I have reset my Firefox account password, but still have the saved passwords and data on my phone from before the reset, if I reconnect my phone to the internet will I lose that data? Is there a way to re-sync those data to my account?

Title sorta says it all. The other day when I opened FireFox on my laptop it said my account had been disconnected, and to re-sign in. In a long story short, I did not ha… (read more)

Title sorta says it all. The other day when I opened FireFox on my laptop it said my account had been disconnected, and to re-sign in. In a long story short, I did not have my phone for several weeks and it was dead. I received it afterwards, did not allow it to connect to the internet, and still have that old profile data on my phone.

Can that data safely be retrieved or re-synced to my account? If so, how? It would be iPhone to Windows 11 install.

Respectfully, Michael

Asked by Mogfred 4 weeks ago

Last reply by Dropa 4 weeks ago

Synching

I recently received a new work computer. Unfortunately, all of my my bookmarks were lost. However, I have all of these bookmarks saved on my phone. I know that I can pai… (read more)

I recently received a new work computer. Unfortunately, all of my my bookmarks were lost. However, I have all of these bookmarks saved on my phone. I know that I can pair my phone and my laptop, but I'm afraid that when I pair them, it will pair my phone to my laptop. Is there a way to ensure that the information on my phone is transferred to my laptop?

Thanks for the help.

Asked by jambroselee 4 weeks ago

Last reply by Dropa 4 weeks ago

Sync feature not working on new device

Hey guys, I transitioned over to a new Macbook. After installing Firefox I opted to log in to my "sync account" in order to retrieve all my bookmarks, add-ons, saved pass… (read more)

Hey guys,

I transitioned over to a new Macbook. After installing Firefox I opted to log in to my "sync account" in order to retrieve all my bookmarks, add-ons, saved passwords etc. that I was using on my previous Macbook. On the old Mac, I synced the Firefox profile data one last time and formatted the device. Now when I log in with the account, no data gets synced. There definitely was an account as when I followed the sign-in process, it didn't ask me to create a new account. It simply asked for my email, followed by my password and the One-Time-Password that was sent to my email.

As a test, I signed out of this profile on the new Mac after not getting any results and tried to sign in with another Firefox profile. It immediately started retrieving that profile's data (I.e add-ons started getting installed). I cancelled that sync to not fill the browser with that data. But logging into the troublesome account again, still no data gets retrieved.

I really need to retrieve that profile with all my data. Any assistance would be much appreciated.

Asked by Ryan 1 month ago

Last reply by Paul 1 month ago

Reset account

I recently did a factory reset on my laptop, and I thought that the firefox settings will be saved when I next connect. I lost all the websites that I was connected to an… (read more)

I recently did a factory reset on my laptop, and I thought that the firefox settings will be saved when I next connect. I lost all the websites that I was connected to and all of my browser settings. Is there any way to get all my settings back?

Asked by ali.akan.narcis01 1 month ago

Last reply by Paul 1 month ago

Sync tabs not showing up under the firefox account tab.

when I press my email for the account tab, I dont see my previous tabs from other devices. I have an entire session gone from a pervious computer I'd like to continue. … (read more)

when I press my email for the account tab, I dont see my previous tabs from other devices. I have an entire session gone from a pervious computer I'd like to continue.

Asked by sparkmanace 1 month ago

Last reply by jonzn4SUSE 1 month ago

How to transfer some, not all Firefox settings to an iPhone

I just got a new iPhone SE and want to transfer my Firefox passwords, maybe home-screen favorites, but not all the history, extensive bookmarks, etc. from my Mac. Is the… (read more)

I just got a new iPhone SE and want to transfer my Firefox passwords, maybe home-screen favorites, but not all the history, extensive bookmarks, etc. from my Mac. Is there a way to do that?

Asked by brianvt 1 month ago

Last reply by jonzn4SUSE 1 month ago