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Old Email Service on account discontinued. Cannot receive confirmation code.

Can I receive my account confirmation code for my original Firefox account another way since my old email service was discontinued by the provider. I need to recover my … (read more)

Can I receive my account confirmation code for my original Firefox account another way since my old email service was discontinued by the provider. I need to recover my bookmark'd sites.

Asked by SuMo Bot 2 years ago

Last reply by cor-el 2 years ago

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Bookmark Backups

To whom this may concern, I am requiring about getting back bookmarks I recently just lost. I had a list close to 3000 of them, however I reformatted my PC and found out … (read more)

To whom this may concern, I am requiring about getting back bookmarks I recently just lost. I had a list close to 3000 of them, however I reformatted my PC and found out there weren't being synced recently and don't have the bookmark backups in my file list anywhere. Have tried many data recovery software to no avail, if there's a possibility I could have access to my last few bookmark updates to the cloud that would save many headaches Thanking you

Asked by eijatv 1 year ago

Answered by cor-el 1 year ago

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Random brushstrokes on windows

On all windows in Firefox, both normal and private, I get what looks like brushstrokes over the text. Generally they disappear when I move the cursor, but they also appea… (read more)

On all windows in Firefox, both normal and private, I get what looks like brushstrokes over the text. Generally they disappear when I move the cursor, but they also appear and disappear without mouse moves. I have the same extensions running on other PC's but don't get this happening, only on this newly-built PC. Using Windows 11 version 22H2, Firefox ESR 115.4.0 64-bit. In the sample the brushstroke shows about 80 % down the page. It disappeared after about 30 seconds, and other appeared later. While writing this, the same kind of thing was happening on this page. Extensions Ecosia and Ghostery.

Asked by Paul 1 year ago

Answered by zeroknight 1 year ago

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Firefox takes me to site with different language

When visiting HP.com - US-English site and signing in to my account, it opens fine - in English - but if I click on links, it connects to sites in a different link. I tri… (read more)

When visiting HP.com - US-English site and signing in to my account, it opens fine - in English - but if I click on links, it connects to sites in a different link. I tried it on Microsoft Edge and it worked fine. It's only on Firefox that I have the problem.

Asked by cathy38 1 year ago

Answered by cor-el 1 year ago

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FIrefox wont open

i have just downloaded Firefox and i go to open in and it flashes open an close immediately. the occurs every time that i open the program. i have reinstalled it multiple… (read more)

i have just downloaded Firefox and i go to open in and it flashes open an close immediately. the occurs every time that i open the program. i have reinstalled it multiple times to see if that's the issue, used the Microsoft store to download it, the website, i tried to get the beta that didn't help and i was just wondering what the issues was and wondering if you could. i looked in the error message folder as well and its empty.

Asked by noah 1 year ago

Answered by zeroknight 1 year ago

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Newly installed Firefox freezes

I have recently reinstalled windows and then installed Firefox. When I go to settings then click on an item Firefox freezes. I have uninstalled and reinstalled (with rev… (read more)

I have recently reinstalled windows and then installed Firefox. When I go to settings then click on an item Firefox freezes.

I have uninstalled and reinstalled (with revo uninstaller) but it still happens.

Would appreciate suggestions.

Asked by Trevor Appleton 1 year ago

Last reply by zeroknight 1 year ago

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Themes

Dear Mozilla I wrote to you earlier today about a problem i am having with themes.I change themes quite frequently and have a lot of them on my list. After opening and c… (read more)

Dear Mozilla

I wrote to you earlier today about a problem i am having with themes.I change themes quite frequently and have a lot of them on my list. After opening and closing the browser once or twice the list of themes no longer shows what each theme looks like. I reset Firefox and the image of each theme reappears. It's quite tedious as i said to have to do this once or twice a day. Is this problem occurring because i have too many themes on the list?. I have turned off all other extensions and the same problem keeps happening. I don't know what to do.


/edit: Please put a space after periods as there were unintended links.

Asked by pmj 1 year ago

Last reply by James (On Leave) 1 year ago

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Issue with Mozilla Firefox Browser

Hello, I am experiencing some difficulties with my Mozilla Firefox browser and would appreciate some help in resolving the issue. Below are the details: Operating Syste… (read more)

Hello,

I am experiencing some difficulties with my Mozilla Firefox browser and would appreciate some help in resolving the issue. Below are the details:

Operating System: [Specify your operating system, e.g., Windows 10, macOS Big Sur, etc.] Firefox Version: [Specify your Firefox version, e.g., Firefox 89.0.2] Description of the Issue: [Provide a detailed explanation of the problem you are facing] I have tried the following troubleshooting steps without success:

Clearing browser cache and cookies Disabling add-ons and extensions Resetting Firefox to its default settings Despite these efforts, the issue still persists. I have also searched through the Mozilla Firefox support documentation and community forums but haven't found a solution that addresses my specific problem.

Could someone please provide guidance or suggest any additional troubleshooting steps I could take to resolve this issue? Your assistance would be greatly appreciated.

If any further information is needed, please let me know. Thank you in advance for your help.


best regard [http://example.com Pun and Jokes ]

Asked by Pun and Jokes 1 year ago

Last reply by Terry 1 year ago

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cookie management

Since the update that changed the cookie management, I have not been able to delete just my cache without losing all my cookies & login information. I'm no longer abl… (read more)

Since the update that changed the cookie management, I have not been able to delete just my cache without losing all my cookies & login information. I'm no longer able to automatically sign into a bunch of my sites.

Asked by dmacknair 3 years ago

Answered by jscher2000 - Support Volunteer 3 years ago

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Downloading files

I want to be able to open, say, pdf files and NOT have them saved in the downloads directory unless I mark them to be saved in the open dialogue. Firefox worked that way … (read more)

I want to be able to open, say, pdf files and NOT have them saved in the downloads directory unless I mark them to be saved in the open dialogue. Firefox worked that way for years. I reported this as a bug, I think in V.101. After much palaver, some of it irrelevant, the bug was reported fixed, but it has not been.

The bug number — it changed frequently — I last noted down was 1738574.

Asked by rcj9 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Firefox contaminated on the whole network (2 computers)

Judging from the screenshots how likely that my phones are also contaminated, and what actions should i take to minimize the risks. The reason i saw this was that my e.ba… (read more)

Judging from the screenshots how likely that my phones are also contaminated, and what actions should i take to minimize the risks. The reason i saw this was that my e.bank wasn't working correctly, always trying to send money via international transfer, even though transfer was domestic.

I ve uninstalled the browser by now but i think my PCs are still contaminated.

Asked by SuMo Bot 2 years ago

Last reply by SuMo Bot 2 years ago

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Ad blocker makes for messy browsing

Running an Ad Blocker on Router/Firewall. On my Ubuntu 22.05 any browser (Mozilla, Chrome) just clears the area where the ad was at. Starting to use Windows 10 and all… (read more)

Running an Ad Blocker on Router/Firewall. On my Ubuntu 22.05 any browser (Mozilla, Chrome) just clears the area where the ad was at. Starting to use Windows 10 and all browsers leave a mess where the ad was. Mostly error message "...hmmm were having trouble finding that site..". Hope there is a way to clean that up with Windows as well.

Asked by L Murphy 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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How to remove white background from rendering images?

Hi, I'm a big fan of dark mode and avoiding bright screens. When Chrome begins to load an image slowly, generally it has a transparent background. Is there a way to remov… (read more)

Hi, I'm a big fan of dark mode and avoiding bright screens. When Chrome begins to load an image slowly, generally it has a transparent background. Is there a way to remove this white loading screen in Firefox and make it transparent, or at least make it black or something? Having a big white block show up on screen is bad for your eyes. Thanks.

Asked by SuMo Bot 1 year ago

Last reply by SuMo Bot 1 year ago