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My old password won't let me sign in.

I have tried to change my password (the existing one won't let me in) and the program says it is going to send me a temp password, but it never shows up in my email accou… (read more)

I have tried to change my password (the existing one won't let me in) and the program says it is going to send me a temp password, but it never shows up in my email account. Mary Engle, xxxxxxxxx@xxx.xxx

Asked by My1stChoicee 3 years ago

Answered by FredMcD 3 years ago

  • Archived

e mail received from you to veryfy my e mail, no link in e mail

went into firefox account, verification link was sent to confirm e mail address, text tells you to confirm e mail however there is no link to reply to ( e mail generated … (read more)

went into firefox account, verification link was sent to confirm e mail address, text tells you to confirm e mail however there is no link to reply to ( e mail generated automatically)

Asked by pennyjohn 3 years ago

Last reply by Shadow110 3 years ago

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I can't sign in and am not getting emails from you

I am unable to sign in! I know my password but it won't be accepted so I tried to reset password and am not getting any emails from firefox or mozilla. I have tried a ton… (read more)

I am unable to sign in! I know my password but it won't be accepted so I tried to reset password and am not getting any emails from firefox or mozilla. I have tried a ton of times and have checked my spam folder, nothing! The only recent thing I did was sign up for pocket and there were no issues. Please help!!!!!!!!!!!!!

Asked by oldschoolgal 3 years ago

Last reply by Roland Tanglao 3 years ago

  • Archived

Keep checking my email for your link to reset password, NOTHING RECEIVED! Mozilla states "Confirmation email sent successfully".

I have checked for the last 12 hours in my email folder, junk folder. Not one communication received on 8/1/17 from Mozilla. How do you expect customers to access your … (read more)

I have checked for the last 12 hours in my email folder, junk folder. Not one communication received on 8/1/17 from Mozilla. How do you expect customers to access your company by not acknowledging my requests. Don't state 'sent successfully' messages, when this is not the case.

Asked by MaryAnne4JC 3 years ago

Last reply by the-edmeister 3 years ago

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Log in web Firefox account never works

When I try to log into the Firefox account it say user or password is not correct. I changed it serveral times but it works fine with the sync plugin. Some accounts made … (read more)

When I try to log into the Firefox account it say user or password is not correct. I changed it serveral times but it works fine with the sync plugin. Some accounts made before 2010 may have login issues as described, so perhaps this is the problem, what can I do to solve this?

Thank you in advance.

Asked by Inperfect 3 years ago

Last reply by FredMcD 3 years ago

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can't get confirmation e-mail for lost user name

Can't get into my Firefox account, I lost my username and password. I.ve been using the browser for a long time now and never had to go into it. An e-mail confirmation wa… (read more)

Can't get into my Firefox account, I lost my username and password. I.ve been using the browser for a long time now and never had to go into it. An e-mail confirmation was supposed to be sent me, but I never received. Thanks for your help. Carlton

Asked by carloa 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

I can't remember setting up a "Firefox" account, but I'm locked out of commenting on the addons page.

I have accumulated 4 Mozilla and 3 Firefox logons over the years. Seems every subgroup needs their own secure logon. I was trying to make a comment on the Firefox addo… (read more)

I have accumulated 4 Mozilla and 3 Firefox logons over the years. Seems every subgroup needs their own secure logon.

I was trying to make a comment on the Firefox addons site when I get stopped for invalid Email address or user name and password. I think it was tied into the time when the "sync" business started. I don't use Sync at all.

I have been trying to get around this for over a year. There's something I try to do and I don't have any email address - password combination that works. So, I clicked the "forgot my password" place and entered my email address.

A few minutes later, I got a reset email that said "Click the button within the next hour to set a new password for your Firefox Account." I could not find any button in the email to click on. I tried clicking on the orange Firefox button on the title bar but that didn't help. I've done this several times over the months.

Can someone tell me what button the reset message is saying to click, and where it is?

A suggestion, Can't the wizards come up with a single entry portal for all things Mozilla or, at least, by application, Firefox, Thunderbird, Sea Monkey, etc,etc? I'll bet that most people are using the same password for all the logons.

Asked by Rene 3 years ago

Last reply by guigs 3 years ago

  • Solved
  • Archived

Just moved and signed up with AT&T. Cannot access FireFox.

I have tried multiple times to access Fire Fox but keep receiving the same err message that says "problem resolved, continue browse" etc. I have also tried to reset my us… (read more)

I have tried multiple times to access Fire Fox but keep receiving the same err message that says "problem resolved, continue browse" etc. I have also tried to reset my user name and password but have not received an email with the link.

Asked by ScottLoven 3 years ago

Answered by FredMcD 3 years ago

  • Archived

I do not know my password

mozilla will not send me an e-mail through which I can create a new password. Although it may work now as I have just registered and they seem to have accepted it. … (read more)

mozilla will not send me an e-mail through which I can create a new password. Although it may work now as I have just registered and they seem to have accepted it.

Asked by kirkwerk 3 years ago

Last reply by guigs 3 years ago

  • Archived

Click the button within the next hour to set a new password for your Firefox Account. Where is the button?

Received the email from Firefox to reset my password. It says to click the button to resent the password. There is no active button anywhere in the email. Where is it?… (read more)

Received the email from Firefox to reset my password. It says to click the button to resent the password. There is no active button anywhere in the email. Where is it?

Asked by Renchtool 3 years ago

Last reply by guigs 3 years ago

  • Archived

i cant remember my password and the e-mail gets returned

im trying to log back into my firefox account but i cant remember the account password. i clicked the forgot password link. and i enter the e-mail i use and click submit.… (read more)

im trying to log back into my firefox account but i cant remember the account password. i clicked the forgot password link. and i enter the e-mail i use and click submit. but it keeps saying my e-mail was returned. i checked my yahoo account and loged in just fine. ps i had just upgraded to windows 10 pro 64bit

Asked by playladyblue 3 years ago

Last reply by guigs 3 years ago

  • Archived

Was unable verify my account and was locked out

When I successfully signed in to my Firefox account my verification email bounce and I got this message on screen, "The confirmation email we sent to photo@tonymharris.co… (read more)

When I successfully signed in to my Firefox account my verification email bounce and I got this message on screen, "The confirmation email we sent to photo@tonymharris.com was returned and we’ve locked your account to protect your Firefox data." My emails are forwarded and have been since I made the account. I also read that this is a known bug, https://support.mozilla.org/en-US/questions/1162504#answer-974430. Is there anyway this can be fixed without making a new account? Thank you

Asked by tonymharris 3 years ago

Last reply by cor-el 3 years ago

  • Archived

tried to sign in to sync,typed mail and pass but a message show up that the conformation email was returned,clicked on resend email same thing locked acc.

Hello, after i reinstalled my windows I've tried to sign in to sync i typed the same email that i use for this acc. and this message shows: The confirmation email we sent… (read more)

Hello, after i reinstalled my windows I've tried to sign in to sync i typed the same email that i use for this acc. and this message shows: The confirmation email we sent to ****** was returned i clicked on resend email same thing and in the end it says:

Sorry. We’ve locked your account.

The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data. the resend button is gone!

Its funny because I've just use the same email to verify this acc. pls help.

Asked by forgotten92 3 years ago

Last reply by guigs 3 years ago