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Addon Compatibility?

Just a thought. I had a Complete Theme that I really liked called Silvermel. With the latest updates it is no longer compatible with Firefox. I went to Complete Themes in… (read more)

Just a thought. I had a Complete Theme that I really liked called Silvermel. With the latest updates it is no longer compatible with Firefox. I went to Complete Themes in Firefox Addons to see if I could find something else I liked and found that 95% of them are not compatible. It isn't as bad with my other addons as with Complete Themes but I still loose the use of 1 or 2 addons when Firefox is updated.

Firefox is always talking about how customizable they are and then their advances render it less so. Improving things to the point where you are dis-improving them it is counterproductive. Would you ask the Firefox developers not the change the things that addons need to be usable? If they can't do that then they shouldn't update it. Thank you!

Asked by br.louis 4 years ago

Answered by Mark Schmidt 4 years ago

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pc won't start up after latest Firefox update. What's happening!

after downloading a recent Firefox update, pc (windows) can't start up; the Repair screen suggests the operating system was corrrupted by the software change and now the … (read more)

after downloading a recent Firefox update, pc (windows) can't start up; the Repair screen suggests the operating system was corrrupted by the software change and now the computer hangs up on the Start Repair screen. Nothing happens, even after hours!

Asked by drumrich 4 years ago

Last reply by FredMcD 4 years ago

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I need to determine what -cleanupOnUpgrade does

We have a Patch Deployment Software that updates Firefox along with the other patches. I need to figure out what -cleanupOnUpgrade does. Its being added to the installati… (read more)

We have a Patch Deployment Software that updates Firefox along with the other patches.

I need to figure out what -cleanupOnUpgrade does.

Its being added to the installation command that our deployment software sends out.

Asked by IT_FSCU 3 years ago

Last reply by Seburo 3 years ago

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Firefox 50.0.2 and/ or Mozilla Maintenance Service is causing Windows 64 bit computers on my network to crash upon reboot. What is the fix?

I have several workstations on my network that will not properly boot into Windows after installing the 50.0.2 update and Maintenance Service. My end users have been perf… (read more)

I have several workstations on my network that will not properly boot into Windows after installing the 50.0.2 update and Maintenance Service. My end users have been performing several hard shutdowns in order to get Windows to boot properly( I do not advise this). This situation has been worse with computers that installed Windows updates during the same session as the Mozilla update. These computers get stuck in a continuous installation loop. Fixes that have worked include booting to safe mode and issuing " shutdown -r" in an elevated cmd terminal, or uninstalling Firefox and Maintenance Service completely from safe mode. Do we need to discontinue use, block your updates on our network, or is there another solution?

Asked by jhodges 3 years ago

Last reply by FredMcD 3 years ago

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Auto-update feature for school use

Is there a way that school administrators can set Firefox to automatically update, without having to provide admin credentials each time? This would make it significantl… (read more)

Is there a way that school administrators can set Firefox to automatically update, without having to provide admin credentials each time? This would make it significantly easier for them, and would encourage them to install FF by default, which they often don't do.

If this isn't currently a feature, are there efforts to get there already? Or a feature request I can watch? Otherwise, where could I go to request it myself?

Asked by Cullub 3 years ago

Last reply by the-edmeister 3 years ago

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Every time Skip pushes updates my Firefox does not work and has to be manually uninstalled/reinstalled.

When Mozilla pushes an update to Firefox, Skip pushes that to the network clients. Without fail I get a version not compatible error each time after he pushes it. When … (read more)

When Mozilla pushes an update to Firefox, Skip pushes that to the network clients. Without fail I get a version not compatible error each time after he pushes it. When I asked him about it he suggested I contact Mozilla and find out why. Thank you.

Asked by Skip_Ebright 3 years ago

Last reply by the-edmeister 3 years ago

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Windows 10 update 3201845 removes extensions

After Windows 10 applied update KB3201845, Firefox had a new profile which did not include any extensions, and customised options were lost. Bookmarks and history remaine… (read more)

After Windows 10 applied update KB3201845, Firefox had a new profile which did not include any extensions, and customised options were lost. Bookmarks and history remained. The old profile directory still existed, but was almost empty.

Asked by Gyroglm 3 years ago

Last reply by FredMcD 3 years ago

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I missed an online deadline because you decided to update ff and it took over a minute. Best to tell me when I logout before update. unimpressed

I know you are nice but when I need into my browser, I need in. Best to have an 'update later' option to let me in now, not once you've done your stuff. My deadline went … (read more)

I know you are nice but when I need into my browser, I need in. Best to have an 'update later' option to let me in now, not once you've done your stuff. My deadline went - please don't let this happen to others

Asked by lochness2017 2 years ago

Answered by jscher2000 2 years ago

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updates cause system to bog down from non-administrator accounts

My wife's account on her Windows 7 PC is a non-administrator account. When Firefox detects an update, it consistently misbehaves. It appears to consume an excessive amo… (read more)

My wife's account on her Windows 7 PC is a non-administrator account. When Firefox detects an update, it consistently misbehaves. It appears to consume an excessive amount of resources and the machine is almost unusable. I have to login to my administrator-level account and update Firefox. This usually resolves the issue until the next update, but today it's not. I can only seem to launch Firefox as an administrator.

Can you please fix Firefox so that it doesn't even try to update itself from a non-administrator account?

I never run into this problem when logged on as an administrator. It makes me wonder how this works on Unix/Linux when not running as root.

Asked by fep_coder 2 years ago

Last reply by Shadow110 2 years ago

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The Update deletes my settings and extentensions.

Hi. I've been a loyal user to Mozilla Firefox for many years now. My concern is whenever I updated the browser from the past, It deletes my settings and extensions. That'… (read more)

Hi. I've been a loyal user to Mozilla Firefox for many years now. My concern is whenever I updated the browser from the past, It deletes my settings and extensions. That's whats keeping me from updating it for quite sometime now. So Im simply afraid to do it. For example. Part of my research entails an extension that downloads and converts from a video site. After an update this is removed. I have to re-install everytime. I so got tired of this. Its so annoying everytime it asks for updating, I have to opt out. Is there some way I can update this without messing up my settings? Has Mozilla already worked out a version without messing with my settings? Thank you for the help.

Asked by Rafaxb 1 year ago

Last reply by WestEnd 1 year ago

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Firefox updated and now all my bookmarks, passwords & history are gone - how do I get them back?

When I turned on my computer - firefox went into refresh. I didn't press anything - refresh just started all by itself. When it finished my desktop was gone. All my bo… (read more)

When I turned on my computer - firefox went into refresh. I didn't press anything - refresh just started all by itself. When it finished my desktop was gone. All my bookmarks, passwords, history - GONE. Like I'd downloaded a brand new copy of FF and had never used it before. Now how the hell do I get it all back??

Asked by mlski1 1 year ago

Last reply by FredMcD 1 year ago

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when I updated to version 42 some how it got locked up trying to update the "update" log. the activity icon keeps spinning and the staus4ever addon bar stays ac

When I updated to version 42 something happened during the upgrade. The activity icon keeps circling and my staus-4-ever add-on bar remains on and wont go away. When I tr… (read more)

When I updated to version 42 something happened during the upgrade. The activity icon keeps circling and my staus-4-ever add-on bar remains on and wont go away. When I try to check for updates in options it does not show the update to version 42 but when I go into help about Firefox shows I have version 42. I tried restarting my computer and it still shows the download icon circling etc. T the shut down the computer and powered it back up with the same results. I refreshed Firefox and that didn't help either. any suggestions?

Asked by lxllrl11300 4 years ago

Answered by guigs 4 years ago

  • Archived

about:config overwritten

I upgraded from FF 38 to 46 and found that the 38 about:config was over written and any changes that were made in 38 were lost; in particular I had set "browser.bookmarks… (read more)

I upgraded from FF 38 to 46 and found that the 38 about:config was over written and any changes that were made in 38 were lost; in particular I had set "browser.bookmarks.autoExportHTML" and "browser.bookmarks.file". Is this a bug or intentional? In either case, if the files in the new are different and new rules have been added, then the files should be merged, not overwritten.

Asked by rdwray 4 years ago

Last reply by rdwray 4 years ago

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Is this pop up updater actually from Firefox?

For about a week I have been getting a pop up every time I attempt to log onto Firefox. I always click 'no'. Yesterday I installed the latest version of Firefox (49.0) an… (read more)

For about a week I have been getting a pop up every time I attempt to log onto Firefox. I always click 'no'. Yesterday I installed the latest version of Firefox (49.0) and today my pop up problem continues. I have run antivirus, and malware/spyware scans which have found no problem. I couldn't take a screen shot, but am including photos of the pop up I took with my camera. I need to know if this is from Firefox and I should click 'yes' and proceed (but what is the point? I've checked on Firefox's updater site and it says I have the latest version) Or is this NOT from Firefox? If it isn't, does anyone know how to stop the annoying pop ups? Please advise me.

Asked by loisdotcom 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

I get an error every time Firefox is trying to auto-update itself

I have a Windows XP, which is probably don't support new versions of Firefox. I turned auto-update off in Firefox settings, but it still trying to install update every ti… (read more)

I have a Windows XP, which is probably don't support new versions of Firefox. I turned auto-update off in Firefox settings, but it still trying to install update every time I open Firefox, loads it for several seconds and than shows an error. What else do I need to turn off to stop this?

Asked by Most998 3 years ago

Last reply by Most998 3 years ago

  • Archived

Firefox 49.0 can't be opened after install; these two do not work: https://support.mozilla.org/en-US/kb/firefox-cant-be-opened-after-you-install-it-on-mac

OS X 10.10.5. As has been happening with recent versions, Firefox announced an upgrade, but added in the same message that the upgrade could not be installed because the… (read more)

OS X 10.10.5. As has been happening with recent versions, Firefox announced an upgrade, but added in the same message that the upgrade could not be installed because the account lacked administrator privileges.* I downloaded Firefox 49.0 and replaced the previous version. I got the warning (no surprise).

Option 1: Using Finder I hold down the control key while clicking the Firefox app file. It opens. I close it, wait, click the icon in the dock. Same verifying and then the developer message with Cancel or Open. Option 1 does not seem to cause 49.0 to be recognized as accepted.

Option 2: I click the icon in the dock and choose Cancel in the developer message. Then open System Preferences>Security & Privacy. I see the message about Firefox and the Open Anyway button. Whether I am fast enough to click it or not, I can't tell. Whether I try to click (even if it seems I was fast enough) or simply wait a second or two, that part of the Security & Privacy pane is cleared. The next time I launch Firefox, OS X verifies and offers Cancel or Open.

Asked by joaquin.oakland 3 years ago

Last reply by joaquin.oakland 3 years ago

  • Archived

I am told I am not getting automatic updates because it is disabled. How do I change this?

I have version 43.0.4 and I get constant prompts to update to the latest version. I have tried to find this many times, to no avail. I get a message that states "updates … (read more)

I have version 43.0.4 and I get constant prompts to update to the latest version. I have tried to find this many times, to no avail. I get a message that states "updates disabled by your system administrator". Since I am the administrator, how do I log in and get access to change this setting so I can get the latest version?

Asked by Captbrian 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Who do I report a suspected virus package on the mozilla release site to?

I am using ManageEngine Desktop Central to deliver updates to our network and the installer for the 55.0.3 package wouldn't download because of a gateway issue. So I fol… (read more)

I am using ManageEngine Desktop Central to deliver updates to our network and the installer for the 55.0.3 package wouldn't download because of a gateway issue. So I followed the link in the software to see where it was pointing and it told me to navigate to http://download-installer.cdn.mozilla.net. I did that then I made my way down to the 55.0.3 EN-US release and tried to download the patch manually at which point my SonicWALL gateway interrupted the download and gave me this error:

Gateway Anti-Virus Alert This request is blocked by the Firewall Gateway Anti-Virus Service. Name: (Cloud Id: 58202059) Upx-46 (Trojan)

The direct link to what I tried to access is:

http://download-installer.cdn.mozilla.net./pub/firefox/releases/55.0.3/win64/en-US/Firefox%20Setup%2055.0.3.exe

If this is truly infected can you please rectify that? Otherwise, if I am doing something wrong on my end can you please let me know?

Thank you, Garret Ullal

Asked by ullalg 2 years ago

Last reply by cor-el 2 years ago