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  • Archived

Firefox crashes

Hello, Firefox crashes upon opening i tried opening it in safe mode but it still crashes upon opening so i am unable to even open firefox here are the 2 most recent crash… (read more)

Hello, Firefox crashes upon opening i tried opening it in safe mode but it still crashes upon opening so i am unable to even open firefox

here are the 2 most recent crash reports (both dated May 30th 2018 at 10:48AM): Crash ID: bp-0993a5e0-dd3e-4375-913e-eb9551180530 Crash ID: bp-9479b4dd-372f-4e1d-93ce-62b041180530

what is the problem? how can i fix the problem to be able to use firefox again? do i have to uninstall it and re-install it? if so, please tell me all the steps i must do

I am using a mac computer, OS Sierra (version 10.12.6)

thank you, Olivier

Asked by olivier_sabella 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

"Firefox already open" msg prevents launching browser

Using with OS 10.12.6 Tried using Refresh Firefox, then was unable to open the browser, with a message "Close Firefox" indicating the a copy as already open. I have trie… (read more)

Using with OS 10.12.6 Tried using Refresh Firefox, then was unable to open the browser, with a message "Close Firefox" indicating the a copy as already open. I have tried rebooting, deleting and reloading Firefox, opening in Safe mode, etc, without success.

Help!

Asked by dkalman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I start Firefox but the home page will take over 30 seconds to load unless I hold the mouse over the navigation bar. When I do this it will load immediatly. ?

This only happens at start up. as I said above, if I hold the mouse over any active field or button on the navigation bar. it loads immediately, otherwise it can take up … (read more)

This only happens at start up. as I said above, if I hold the mouse over any active field or button on the navigation bar. it loads immediately, otherwise it can take up to 30 seconds or more. My home page is Google.

Asked by samdude12 2 years ago

Last reply by FFus3r 2 years ago

  • Archived

update to version 66.0.2 and now I can't open firefox

So, it wouldn't work, and I finally deleted and reinstalled Firefox. It is still this version, and it won't open. I now can't open my gmail or google calendar, either. … (read more)

So, it wouldn't work, and I finally deleted and reinstalled Firefox. It is still this version, and it won't open. I now can't open my gmail or google calendar, either. I think this started on 3/27. Can anyone help?

Asked by ltt121 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox since last update will not open why

Everytime I try to open the firefox browser since last update the other day it will not open I have to go to Internet Explorer. I miss firefox but I do not want to sub… (read more)

Everytime I try to open the firefox browser since last update the other day it will not open I have to go to Internet Explorer. I miss firefox but I do not want to substitute it for internet explorer for reasons such as this

Asked by katyohara 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

firefox video update window will not cease. how do i cancel erase or ignore

every time i enter firefox and click on a window the update window pops up and will not go away. tried accepting and rejecting the update. cannot access any bookmark. thi… (read more)

every time i enter firefox and click on a window the update window pops up and will not go away. tried accepting and rejecting the update. cannot access any bookmark. this is quite absurd

Asked by nomozfan 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

41.02 wont open any pages on windows 7. No viruse, no malware, cookies & history all cleared. Deleted & re-installed but it keeps giving me the slow to respond

41.02 stopped opening web pages about a week ago. I have cleared history & cache. Ran antivirus (avg) ran malwarebytes, they show nothing removed firefox, restarted &… (read more)

41.02 stopped opening web pages about a week ago. I have cleared history & cache. Ran antivirus (avg) ran malwarebytes, they show nothing removed firefox, restarted & run registry first aid. reinstalled firefox but it refuses point blank to open ANY page even removing from allowed programs in firewall then adding again does nothing. I still get the connection has timed out message. This is on all sites. I have ie11 installed and this works fine. I have tried with chrome & this works fine. I have followed all the suggestions on https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors but it still refuses to connect. is 41.02 a faulty update?

Asked by ohigiveup 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes on opening

Each time I open firefox, it crashes immediately, here are the submitted IDs Crash ID: bp-933dc05e-8ca8-43f6-84e6-6200c2161103 Crash ID: bp-36919739-c08d-475d-9fdd-df11b2… (read more)

Each time I open firefox, it crashes immediately, here are the submitted IDs Crash ID: bp-933dc05e-8ca8-43f6-84e6-6200c2161103 Crash ID: bp-36919739-c08d-475d-9fdd-df11b2161103 Crash ID: bp-c9e8be39-f0d4-43c8-acb7-e8e5b2161103

Please investigate and tell me what can be done to fix.

Asked by tosinbot 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

Firefox crashes on open. Using Mac OS X El Capitan V10.11.6 First there is a crash report appearing Then tried to start in safe mode but window doesn't appear (icon is bo… (read more)

Firefox crashes on open. Using Mac OS X El Capitan V10.11.6 First there is a crash report appearing Then tried to start in safe mode but window doesn't appear (icon is bouncing) and icon returns to unopen Crash ID: bp-aea6b74a-8498-4664-9df3-5d6431180217

Thanks very much in advance!

Asked by ck1111 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox constantly gets stuck at a white screen

I have a user that keeps getting the same issue with Firefox about 2-3 times a month. Whenever she launches Firefox, it stays white. She can interact with the browser, b… (read more)

I have a user that keeps getting the same issue with Firefox about 2-3 times a month.

Whenever she launches Firefox, it stays white. She can interact with the browser, but nothing attempts to load and everything is locked to a white screen. She's unable to open any bookmarks or load any websites. It just stays white.

We've tried uninstalling/reinstalling Firefox from the server she was in at the time, and it worked temporarily. And it seems to be a single server that has this issue. It's up-to-date.

Asked by impawsable 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

firefox does not load pages after while

This is very peculiar issue I am facing since last few weeks. One day Firefox was unable to load pages , I assumed it's problem with my router/network connection so I res… (read more)

This is very peculiar issue I am facing since last few weeks. One day Firefox was unable to load pages , I assumed it's problem with my router/network connection so I restarted router and laptop and it worked for some time before stopped loading pages again. After few attempts I realized that only Firefox is not able to load the pages. and other browsers are fine. I tried suggested solutions in answer to similar question https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can , again it worked for few minutes before landing into same issue. I am not sure what supporting data to attach with question, pls let me know if you need any logs/settings info etc.


Thanks

Asked by amitjmane 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox closing on startup

I'm not getting a crash report, it just closed on random and whenever I started it up, it closed again. Is this an issue that others are having with Firefox for Windows … (read more)

I'm not getting a crash report, it just closed on random and whenever I started it up, it closed again.

Is this an issue that others are having with Firefox for Windows 8.1 or is it a virus I should be looking out for?

Asked by RobbyBloom 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Why does Firefox keep crashing?

Since several days Firefox crashes after only a few minutes of uses regardless of the site on which I am on. I tried to restart in Safe Mode but nothing has changed. I tr… (read more)

Since several days Firefox crashes after only a few minutes of uses regardless of the site on which I am on. I tried to restart in Safe Mode but nothing has changed. I tried to follow the instructions that are in the "Help" tab of Firefox but I see nothing concrete. Just before it started crashing my Kaspersky antivirus warned me that malware might want to harm my system.

Asked by LanaFx 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

starting, browsing etc., is very slow, hangs many a time

when I start the browser it takes 2-5 minutes to start the display of the content, 1,2,3,4 minutes to depict the full content. Gmail , yahoomail dataone etc., emails som… (read more)

when I start the browser it takes 2-5 minutes to start the display of the content, 1,2,3,4 minutes to depict the full content. Gmail , yahoomail dataone etc., emails sometimes, many times hangs after 3-4 minutes Utube also takes longer time to start the websites icai.org, icmai.in, icsi.edu, incometaxindia.efiling, mca21 etc., browsing too hang many times

Asked by joseck 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

Currently firefox crashes when opening. uninstalled / reinstalled (regular and safe mode) and still crashing. Crash ID: bp-924c1faf-8a52-41bf-8e2c-1b6672151119 … (read more)

Currently firefox crashes when opening. uninstalled / reinstalled (regular and safe mode) and still crashing.

Crash ID: bp-924c1faf-8a52-41bf-8e2c-1b6672151119

Asked by ped626 5 years ago

Last reply by cor-el 5 years ago