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  • Archived

how do i re instate the direct link to amazon on my home page

I had the amazon logo on my homepage which gave me a direct link to their website. I have had many many problems with firefox. On one occasion I got a prompt to improve t… (read more)

I had the amazon logo on my homepage which gave me a direct link to their website. I have had many many problems with firefox. On one occasion I got a prompt to improve the situation by refreshing firefox. This I did as a result I lost the link to amazon on my home page. The refresh did nothing to alleviate the many many problems I am having with firefox. How do I get the link to amazon back?

Asked by guesty 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Fix slowness - the refresh doesn't change anything - what's next?

Firefox is running very slow and when I try to refresh it as prompted, nothing changes. I'm not very technical and need clear instructions as to what to do next. Also, wh… (read more)

Firefox is running very slow and when I try to refresh it as prompted, nothing changes. I'm not very technical and need clear instructions as to what to do next. Also, when I try to access LinkedIn, I can't and I don't know if that is a Firefox or linkedIn problem.

Asked by lenie5860 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

I I was refreshing Firefox and lost all my bookmarks !

I went to troubleshooting and followed the instructions and my bookmarks were gone. read some articles on recovery but was a little hesitant to follow thru when it said I… (read more)

I went to troubleshooting and followed the instructions and my bookmarks were gone. read some articles on recovery but was a little hesitant to follow thru when it said I had 14 files, when I know I have a great deal more.

Asked by ballen3236 5 years ago

Answered by guigs 5 years ago

  • Archived

I uninstalled firefox and re-installed my bookmarks were missing but were saved as an old mozila data file.How do I restore them?

I recently deleted firefox because of some problems but saved all the data in a folder.Now I have reinstalled and can't find a way to restore history/bookmarks etc. All o… (read more)

I recently deleted firefox because of some problems but saved all the data in a folder.Now I have reinstalled and can't find a way to restore history/bookmarks etc. All of them are important so please help me.thank you

Asked by demmmz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Reload of web page is not working properly

When I am trying to reload a web page ,Its shows that page is reloading but , Page's content does not change. Like If ,a webpage contain a Dropdown with three Option l… (read more)

When I am trying to reload a web page ,Its shows that page is reloading but , Page's content does not change. Like If ,a webpage contain a Dropdown with three Option like 1.All 2. Account & 3.Administration.

We go to web page and select 2.Account option ,which is right, But Now if i press F5 then page will reload ,but in Mozilla browser Dropdown shows  option 2.Account is selected  and no action perferm.

But this is wrong , because if i reload this page ,then the dropdown selected value should be 1.All

Asked by askilltSupport 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I refreshed and an 'old firefox data' icon appeared. someone please help me restore my old profile.

I refreshed using windows xp and an "old firefox data" icon appeared. I lost absolutely all my useful information please help. call if you wish. No, call if you possibly … (read more)

I refreshed using windows xp and an "old firefox data" icon appeared. I lost absolutely all my useful information please help. call if you wish. No, call if you possibly can. Removed by moderator for privacy

Asked by leroy2 4 years ago

Last reply by FredMcD 4 years ago

  • Solved
  • Archived

Have reset firefox and have no idea what to do as far as selecting/deleting/creating/renaming profile. Very computer illiterate need shit explained accordingly

Hello, I have been having issues with playing youtube videos, and so I tried to see if I could remedy the problem. Well, not only was I unsuccessful, I somehow managed to… (read more)

Hello, I have been having issues with playing youtube videos, and so I tried to see if I could remedy the problem. Well, not only was I unsuccessful, I somehow managed to disable the full screen feature in the process. Without knowing what I did to cause that to happen I had no idea how to undo it, so I tried refreshing firefox thinking that might help. Now I am presented with a box that tells me to choose 1 of 2 default profiles, or I have the options to delete, rename, or create a profile. As noted, I know very little about computers and have no idea which choice to make, or for that matter why to make it. Clearly this is a pretty simple issue, but I am just worried about making things worse at this point. Thanks in advance for any assistance.

Asked by Iamwarthog 4 years ago

Answered by FredMcD 4 years ago

  • Archived

HELP no new password message ever arrives

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out w… (read more)

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out why we are having such troubles, I got your "please donate" messages, and decided we could do that. At this point, I'm not so sure I'm glad I did sigh. Still not able to sign in, still no new password email, and when i clicked "refresh my firefox", it deleted all my add-ons. Hubby finally gave up an hour ago and went to bed. His Windows 8 laptop was working so slow he was discouraged.

We've used firefox for about 15 years, and have been very happy -- except when new updates come out and we have no clue what happened nor what to do.

Asked by silverladyaz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

“Old Firefox Data” folder just appeared on my desktop

Yesterday I noticed a folder on my desktop named "Old Firefox Data". In that folder were copies of two of my profiles (I have at least a dozen profiles set up). They are … (read more)

Yesterday I noticed a folder on my desktop named "Old Firefox Data". In that folder were copies of two of my profiles (I have at least a dozen profiles set up). They are both dated 11/11/15 and timestamped about 35 minutes apart. I've researched it a bit and the information I got was that it is a folder created when one 'Refreshes Firefox'. I am fairly certain that I've never used that function. This happened just before or after Fx upgraded itself from v42 to v43.

A user of one of my extensions posted a message to my support forum that the same thing happened to him and he swears he never 'Refreshed Firefox'. in fact, he doesn't know how to do it even if he wanted. He said he got up to answer the phone and when he came back, his computer had re-booted, the folder appeared on his desktop and all his extensions were missing from Fx along with any customization of the UI.

Refreshing Firefox is not something that can easily be done accidentally. In fact, I can't even find a button to do this with Fx v43.

Is there any other way for that folder to be created other than 'Refreshing Firefox'?

Note: I realize there are similar questions on this board about this, but none of the answers really provide a satisfactory solution.

Asked by Shadoefax 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

how can I completely undo the latest Reset or Refresh, intended to "make things faster?"

The "reset" or "Refresh" cleared all of my add-ons, including valuable tools such as LastPass, print edit, etc. All of them. How can i just undo the whole process and get… (read more)

The "reset" or "Refresh" cleared all of my add-ons, including valuable tools such as LastPass, print edit, etc. All of them. How can i just undo the whole process and get that stuff back. Heck, I don't even remember all of the tools I had added.

Asked by hofer5 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why would refreshing Firefox cause it to no longer work? That's what happened to me after it was recommended I do so.

I got a message telling me that Firefox seemed slow and it was suggested that I do a refresh. After I did the refresh I cannot seem to do anything in Firefox at all, as … (read more)

I got a message telling me that Firefox seemed slow and it was suggested that I do a refresh. After I did the refresh I cannot seem to do anything in Firefox at all, as now it is excruciatingly slow, to the point of not being useful at all. It really wasn't that slow before, so I'm very upset about this.

Asked by Tigertail 4 years ago

Last reply by FredMcD 4 years ago

  • Solved
  • Archived

Used the "refresh firefox" button due to browser hesitation. Indicated it would save my bookmarks but they're gone. Tried to "restore" them but didn't work.

I used the "refresh firefox" button because the browser was continually hesitating. The instructions indicated this would save things such as my bookmarks, etc. However… (read more)

I used the "refresh firefox" button because the browser was continually hesitating. The instructions indicated this would save things such as my bookmarks, etc. However, when it was done there are no bookmarks. I tried to restore the booksmarks but got a message it was unable to use the file created when I did the refresh. Needless to say, I'm really ticked off. Any suggestions?

Asked by LvlSlgr 4 years ago

Answered by FredMcD 4 years ago

  • Archived

I used the firefox refresher and I lost EVERYTHING. PLEASE HELP

Yesterday, My browser was running slow, so I used the Firefox Refresh. I lost everything I had - my bookmarks, everything on facebook, all of my settings on my toolbars … (read more)

Yesterday, My browser was running slow, so I used the Firefox Refresh. I lost everything I had - my bookmarks, everything on facebook, all of my settings on my toolbars - all of it. I know there has to be a way to retrieve it, but I don't know how. Can you help me please.

Asked by Poochhurley 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I had to Refresh Firefox, I've lost my Speed Dials, why?

I had to Refresh Firefox so I could watch Netflix. Then I lost my Speed Dials. I don't understand all your suggestions ... I have a JD degree, not an IT degree. You know … (read more)

I had to Refresh Firefox so I could watch Netflix. Then I lost my Speed Dials. I don't understand all your suggestions ... I have a JD degree, not an IT degree. You know what? I'll just ask my 24-year-old son. He's restored it before for me. Sorry to bother you. Please stop screwing with me though or I will give up on your product.

Asked by jacquelinesc 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox deleted theprogram/icon that advised which type of internet programs are observing my computer, and I want it back. How can I get it back??

When Firefox deleted the bookmarks icons on the top line, I got the instructions to reset it, which I did. It reset but deleted the icon that advised me what programs we… (read more)

When Firefox deleted the bookmarks icons on the top line, I got the instructions to reset it, which I did. It reset but deleted the icon that advised me what programs were trying/accessing where I was going - the last icon on the right. I can't find and want it reinstalled, please. Thank you.

Asked by Bunnieart 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Unwanted Firefox 46.0.1 refresh deleted: settings, bookmarks, and history without a, "Old Firefox Data" folder.

The unwanted and unwarned Firefox 46.0.1 refresh deleted: Settings, bookmarks, and history but there is no, "Old Firefox Data" folder anywhere. I've checked my laptop twi… (read more)

The unwanted and unwarned Firefox 46.0.1 refresh deleted: Settings, bookmarks, and history but there is no, "Old Firefox Data" folder anywhere. I've checked my laptop twice including Protected Operating System files and hidden files. Is there anyway to get my old data back? Where is the old data file?

Asked by jammoi23 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Refreshed Firefox to fix a slowness issue, and all my tabs have disappeared. I copied the sessionstore-backups folder to my new profile but this did not help.

Hi! I refreshed Firefox to fix a slowness issue, and all my tabs have disappeared. I first tried copying "previous" "recovery.bak" and "recovery" directly under the new … (read more)

Hi! I refreshed Firefox to fix a slowness issue, and all my tabs have disappeared.

I first tried copying "previous" "recovery.bak" and "recovery" directly under the new profile, then later copied the three available upgrade.js files, as well. When that didn't work, I also copied the entire sessionstore-backups folder to overwrite the one in my new profile, but that also didn't work.

I don't really know much about browsers, I'm afraid, so I may have misunderstood some of the intructions I've read elsewhere. Anyone have any idea what I could have done wrong? I closed firefox before copying and then reopened it every time, btw. Thanks in advance!

Asked by raantje 4 years ago

Last reply by cor-el 4 years ago

  • Archived

I refreshed my FireFox and lost all my Bookmarks, tried the suggestions for recovering lost bookmarks, but not able to recover for some reason.

My computer was running slow so I tried refreshing FireFox, I lost all my Bookmarks. I tried recovering the Bookmarks by following the instructions in the "Help" section… (read more)

My computer was running slow so I tried refreshing FireFox, I lost all my Bookmarks. I tried recovering the Bookmarks by following the instructions in the "Help" section, but I'm not able to find the lost bookmarks.

Asked by 1442 3 years ago

Last reply by FredMcD 3 years ago