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camera will not work

Camera will not always work. It will work the first time and then after that it will only show black screen. If you choose "Always Allow" it will not work after closing t… (read more)

Camera will not always work. It will work the first time and then after that it will only show black screen. If you choose "Always Allow" it will not work after closing the browser. If you delete the "Always Allow" option and then reload the page and choose the correct camera again and choose "Allow" again it will work until Firefox is closed or the PC restarted. Therefore, we're having to re-do the "allow" setting every morning and advising our user to not close our Firefox.

I've turned off all blocking of cookies, tracking, etc. Firefox is up to date. I do not understand why it does not show camera when "Allow" is set. The camera icon will blink but there is no active picture. I have followed all of the steps that I've found on the help relating to Camera Settings in Privacy Settings and it still will not remember or allow the camera to properly function.

Asked by alucas65 3 months ago

What widget does Firefox use for directory selection for downloads under Manjaro/XFCE ?

Environment - Firefox 73.0.1 - Manjaro 19 - XFCE 4.14 - Thunar 1.8.12 When I try to download something, a directory selector resembling Thunar pops up, but it behaves wei… (read more)

Environment - Firefox 73.0.1 - Manjaro 19 - XFCE 4.14 - Thunar 1.8.12

When I try to download something, a directory selector resembling Thunar pops up, but it behaves weirdly in many aspects and is discrepant from the real Thunar.

For instance, in Thunar, typing a character locates the file or directory with a name that begins with that character, but in the directory selector of Firefox, it triggers some kind of fuzzy and recursive search.

I'm quite sure this is not a problem of Firefox itself, but does anyone know where is the best place to ask?

Asked by exprosic 2 months ago

How to move Firefox to a new location on mac without losing settings?

With the update to permissions with APFS on mojave and catalina, users can not perform updates for firefox because it is owned by Root. I am looking into ways to move fi… (read more)

With the update to permissions with APFS on mojave and catalina, users can not perform updates for firefox because it is owned by Root. I am looking into ways to move firefox from root to the users' application folder without losing all preferences.

Asked by LB 2 months ago

When will the firefox printer settings be fixed to allow multiple printers to be used?

Install two printers. Set one to letter size, the other to 6x4 inches (like a label printer). Look at the settings in about:config to verify. Now print to the label pri… (read more)

Install two printers. Set one to letter size, the other to 6x4 inches (like a label printer). Look at the settings in about:config to verify. Now print to the label printer making sure it is set to 6x4 in prefs. The letter size printer is now printing in 6x4 inches - WTF? Look at about:config and you will see the settings have actually been changed for the letter size printer! THIS HAS BEEN BROKEN FOR YEARS. How the heck do you use two printers - like if you have to print labels and invoices if the setting change themselves whenever you print?

Asked by w0wie 2 months ago

Firefox use so much memory, especially Facebook, and it dunno release memory!

I am using MacOS Catalina latest version, and I found that Firefox use so much memory, especially Facebook, and it dunno release memory! First, after open Facebook page, … (read more)

I am using MacOS Catalina latest version, and I found that Firefox use so much memory, especially Facebook, and it dunno release memory! First, after open Facebook page, and scroll just a few sec then the memory quickly up to over 1gb(2.xxgb as I saw max), I use new MS Edge to compare, the memory usage of Facebook around 5xx - 7xxmb, and if I goto another group/refresh page, MS Edge will release some memory, but Firefox still keep over 1gb/2gb, won't release memory. Other website memory usage also higher compare to MS Edge, what is the problem?

P.S. I didn't install any plugin!

Asked by Steven 2 months ago

Why is Firefox Responding So Badly on YouTube?

I'm running v73.0.1 64 bit on Windows 7 Home Edition. Ever since the latest Firefox upgrade I can't properly watch or listen to a YouTube video unless I just play one vid… (read more)

I'm running v73.0.1 64 bit on Windows 7 Home Edition. Ever since the latest Firefox upgrade I can't properly watch or listen to a YouTube video unless I just play one video in a single tab and do nothing else with my browser or computer, otherwise the video is choppy and crackles loudly in my speakers, it pauses, and crawls like my computer is out of memory resources. In fact, sometimes even watching a single YouTube video in a single tab with no other programs running or tabs open is problematic. Nothing on my computer has changed except Firefox; why can it no longer handle activity in multiple tabs or in conjunction with almost any other program running simultaneously? This was never an issue before and it's very agitating. Do I need to switch to another browsing platform to regain a smooth viewing experience?

Asked by canadianrosey 2 months ago

Disqus error on Firefox but not on IE

Trying to comment using Disqus works fine in IE and Safari, but in Firefox I'm told a) I need to verify my email address and then b) my email address is invalid and I mus… (read more)

Trying to comment using Disqus works fine in IE and Safari, but in Firefox I'm told a) I need to verify my email address and then b) my email address is invalid and I must change it. Three different email addresses give me the same error using Firefox on Windows and Mac--but I don't get the error in IE or Safari. What can do to fix this? It happens on any site that uses Disqus for commenting. But only in Firefox, Thank you guys for helping!

Asked by BThis 2 months ago

Recovery Key field missing when resetting password

Hello, I had to reset my PC tonight and forgot my password for my Firefox account, luckily I have a recovery key. My issue is when I reset my password, the field is miss… (read more)

Hello,

I had to reset my PC tonight and forgot my password for my Firefox account, luckily I have a recovery key. My issue is when I reset my password, the field is missing to enter the key.

The recovery instructions state:

If you forgot your password and need to reset it, follow these steps.

  1. Click the Forgot your password? link on the sign in page.
  2.  Check your email and click the password reset link in it.
  3.  Enter recovery key.
  4.  Create a new password.
  5.  Create a new recovery key. 


If I try to enter a new password will the recovery key option appear after? My fear is I would reset my account accidentally and unable to revert afterwards.

Asked by ugoodltd 2 months ago

  • Locked

Will rolling back my update restore my bookmarks?

My software updated "itself" some months ago and ALL my bookmarks disappeared. I tried restoring using a .json file but that didnt work. So will restoring a previous vers… (read more)

My software updated "itself" some months ago and ALL my bookmarks disappeared. I tried restoring using a .json file but that didnt work. So will restoring a previous version get my bookmarks back?

duplicate. continue: https://support.mozilla.org/questions/1281393

Asked by needhelp02 2 months ago

Alt-Tab while Dragging File - File Dropped Instantly

When I try to drag a file to a firefox window which can accept files (e.g. Overleaf, online pdf editors, Google Drive, etc.) the file is immediately "dropped" when I Alt-… (read more)

When I try to drag a file to a firefox window which can accept files (e.g. Overleaf, online pdf editors, Google Drive, etc.) the file is immediately "dropped" when I Alt-Tab from Windows Explorer to Firefox. By "dropped" I mean that Firefox will act as if I let up on the left mouse button and immediately try to process the file.

If, in Overleaf for example, my cursor isn't over the file acceptance box when I let go of Alt+Tab to get to Firefox, then the file won't register as uploaded. If I'm on a random Firefox tab, the tab will redirect to opening the file if it's supported (i.e. a PDF will open the PDF viewer).

Firefox version is 76.0.1 (64-bit). Safe-Mode does not fix the issue.

The issue also applies to dragging freshly downloaded files from Firefox to another window (e.g. Windows Explorer). As soon as Alt-Tab is hit, the file is treated like it was dropped in Firefox and the drag fails.

Asked by Spencer 2 months ago

Unable to install firefox on Windows 10 child account

Son had been using the home desk top and firefox without any problems. Had bought a laptop for him to use in school. Use my Windows account to setup the laptop and it i… (read more)

Son had been using the home desk top and firefox without any problems. Had bought a laptop for him to use in school. Use my Windows account to setup the laptop and it imported family settings automatically. On the laptop, I allowed him admin rights. He managed to install his online games and Chrome, but not Firefox. Running Firefox, pop-up it keeps asking to send email to ask for permission to us app. I have allowed it on MS Account, but it does not work. I can use Firefox on the laptop but not my son. Have uninstalled Firefox and reinstalled it again but still does not work. It now has also stopped firefox from running on child account on desktop which before that had worked.

Asked by Andrew 2 months ago

почему не открываются и не предлагается открыть ВКЛАДКИ при перезагрузке браузера и компьютера???

у меня версия 74.0b9 - после презагрузки куча вкладок открытых для работы не предлагается открыть. ТОРМОЗИТ браузер. Виснет. Никто не решает. Поддержка отсутствует. … (read more)

у меня версия 74.0b9 - после презагрузки куча вкладок открытых для работы не предлагается открыть. ТОРМОЗИТ браузер. Виснет. Никто не решает. Поддержка отсутствует.

Asked by 9212782 2 months ago

My ID was hacked by someone loging into my Facebook account in another city and I have the Facebook container

I am at a lose for words sort of. I went on line at the end of February early in the morning 3;30am say and I am getting ready to log into my facebook account and it is … (read more)

I am at a lose for words sort of. I went on line at the end of February early in the morning 3;30am say and I am getting ready to log into my facebook account and it is looking for me to prove my identity. I pick the right people, the right posts and it tells me that I am wrong and that I have to send in my ID. Now this is not the first time but before my ID was actually in my account. This time it is no ware to be seen zero response from Facebook, so I look into my log ins and it turns out that I was logged into my account in another city and the email for me to get back into my account was a fake link. It was a good think I take screen shots because if you look at my login information the city that had my account was not listed, the emails disappeared from my email account like it never happened. I also think they got access to my laptop as I had passwords in my account that were only these long numbers for website info and if you went there was nothing. I did delete these as there were about 6 of them. I am very security conscious so this is truly freaking me out. I can't contact Facebook they just don't care and they hae zero way for you to contact them. Thank you for listing to me.

Asked by Goddess Auralite 2 months ago

I have 6 different emails that have accumulated from early yahoo (priv. early prof.) to mid-prof. (google) & est.Patient Commun. Can I put them all in 1 place?

I need to find a secure place like Firefox or Mozilla to put my 3 yahoo email accounts and 3 google email accounts, some of the older yahoo and google accounts are in my … (read more)

I need to find a secure place like Firefox or Mozilla to put my 3 yahoo email accounts and 3 google email accounts, some of the older yahoo and google accounts are in my first and last name and are attached to bills and God only knows what except through those old email addresses. I am computer challenged and that is the way it is, so ideally, I would like to have them in ONE place where I can monitor their Inbox activity and answer the more important things such as patient emails an or problems and the random student loan document telling me that my loan XX qualifies for a .3% interest deduction if I pay the remaining $1,000 off in 30 days.

I would appreciate ANY HELP! Thank You Very Much!!!

Asked by DELM MD 2 months ago

Firefox is default browser, yet Duck Duck Go is on both search boxes as the browzer

Firefox is listed as my default browser. I am unable to remove Duck Duck Go from either search boxes. Going to options and subcategory general does not provide a list to … (read more)

Firefox is listed as my default browser. I am unable to remove Duck Duck Go from either search boxes. Going to options and subcategory general does not provide a list to pick and choose the default browser as it did the first time I used it. This is an amazon fire tablet, HD 8, I am trying to set up

Asked by Lawrencepat44 2 months ago

Updating Firefox changes PDF handling to Preview in Firefox which I don't want.

I want to use Acrobat to view PDFs, but every time Firefox updates it changes Acrobat back to Preview in Firefox. Shouldn't Firefox ask if I want it to change any prefer… (read more)

I want to use Acrobat to view PDFs, but every time Firefox updates it changes Acrobat back to Preview in Firefox. Shouldn't Firefox ask if I want it to change any preferences I set?

Asked by cwalkermsi 2 months ago

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how to copy mail from office outlook to thunderbird

duplicate of https://support.mozilla.org/en-US/questions/1282117 i use outlook from office 365 and want to change to thunderbird. How can I copy all mail to thunderbird f… (read more)

duplicate of https://support.mozilla.org/en-US/questions/1282117

i use outlook from office 365 and want to change to thunderbird. How can I copy all mail to thunderbird from my 6 accounts?

Asked by bert.wissink9 2 months ago