Firefox Support Forum

Many files and folders have accumulated under the <profile>/storage/archives/0/ folder. The root folders therein are apparently named according to the yyyy-MM-dd date format. The dates range from ca. 1-2 years old.

The only information I could find about this folder was via ChatGPT, but that is not a reliable source of course.

Can I safely delete these folders and/or exclude them from a profile backup?

On my MacBookAir (M2) audio on a lot of sites is out off sync (Imgur, X) but not on YouTube or streaming services (netflix and others). I restarted FF in save mode: no improvement. FF is up to date. OSX is up to date.

If I open a website in Safari there is no problem: audio/video perfectly in sync; gifs on Imgur.com for instance.

Not sure but on my MacBookPro (Intel) there was no such a problem.

Suggestions?

Our university uses a box.com app. It's basically box but personalized for our use. I have a number of documents that I cannot open using Firefox. When I switch to Chrome, I am able to access the documents. Any ideas? I'm thinking there is a setting in Firefox I need to change, but not sure which one.

i love firefox. however I made a donation of $21,40 on 10/24/23. problem is it appeared on my credit again on12.22.23. I did not plan on a recurring donation. how do I stop the recurrence?

Hello

I was taking a Government mandated test conducted by NTN, this exams are proctored and I have to run lock down software in order to take them, have webcam on etc. Part of the process is making sure that no other software is open and running in my task bar, which the proctor verifies. While I was about an hour into the test everything was shut down and I was notified by browser that the proctor shut my exam down and I needed to contact support.

So I opened a ticket and they told me that their software detected Firefox launching in the background. Because of that the proctor took action and disqualified me for cheating/opening software during an exam.

The huge frigging issue is, I DID NO SUCH GODDAMN THING. Firefox was 100% off and I never even went near the goddamn thing, they watch everything you do on screen as well and my mouse never even moves towards the taskbar at all. I was in the middle of watching a video clip in the exam to answer questions about it.

Long story short, I'm in a lot of trouble. I'm not going to jail or anything like that, but I am being accused of cheating and have had the job offer rescinded. I really needed this job and wouldn't jeopardize it in a million years. Like come on ffs it was a video about what you would do in a situation, what the hell am I going to Google??

Can anyone offer any insight, or some way to prove to them that I didn't do anything. Is there some Windows log or Firefox log or something that would show that I never launched it? NTN Tech support feels that it was some sort of background process or update, but the rules are the rules.

ANY HELP AT ALL would be GREATLY appreciated!!!! I've tried calling Mozilla and no dice. Not sure how to get a hold of anyone there.

I never really used firefox password before, I decided not to use the master password function, but today Pocket was not opening, i was prompted for password, so I changed my firefox password, and now icon at top of screen says my firefox account is disconnected? Help! .

Firefox uses below 2ghz CPU speed when my laptop runs from battery when I'm watching YouTube videos and browsing. But YouTube when power adapter is ON, Firefox uses above 2Ghz speed when watching YouTube videos and browsing some web sites.

Firefox crashed and when it did all my history was gone. All of it. For months if not years. I need to get the history from about the last month back. I am not asking for community people to answer as I already checked that and there is no accountability, clarity, ability to confirm etc. etc. etc. I am asking the engineers at Mozilla to please give me the method that will surely work and is user friendly. I am willing to pay a small fee if necessary.

Basically, I have three different profiles in my Firefox with three different app icons, but only one of has notifications.

For some odd reason, the MacOS notification center is showing the wrong profile. It's like only one of the profiles is visible, or working. I tried resetting it, which is apples way of "deleting" it, but Firefox keeps forcing that particular profile and not my main one.

Firefox 122.0.1 (64-bit) MacOS Ventura 13.5.1 (22G90)

Sorry to trouble you, i recently un-pinned mozila from the task bar by mistake, as its my main browser i re-pinned it from the icon on my desk top, now i have lost all my logins and passwords and some recently saved bookmarks. Would there be a way of recovering them, again sorry to trouble you. Nigel

I have web page that I am printing using different browsers. I have html elements that I have positioned relative and top for each printing page. so that they appear on specific location of print pages.

The positioned elements are just fine in chrome and safari. However in firefox the positioned element is displaying on first page and on second page it is getting hidden (need to add z-index value to show). From third page it is dragging whole content down upto the top position given to element.

Do we have any alternative workaround to position relative elements and top, This is the only issue with firefox.

Thanks.

Hello, Firefox is set as my default browser. However, when I click on a link in an email or website, it always open in Chrome. I cannot get it to open in Firefox. thanks for your help.

The Command+M keyboard shortcut only minimizes Firefox one time after the initial boot of the system and stop working thereafter. Opening the Window menu in the top menu bar and then clicking minimize also fails to minimize Firefox. The only thing that works to minimize the Firefox window is clicking on the minimize bar on the top left of the window.

How do I get COMMAND + M to consistently minimize Firefox?

From my adobe account, I try to launch my web based apps so I can use the web based adobe acrobat, and the browser page opens as a blank screen only. I am on an older mac book w/ Yosemite 10.10.5 and Firefox is up to date wiht 78.15.0esr (64-bit). Please help! I need to be able to manipulate pdfs. Thank you