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Login problem with citizen's banking site

I'm having a problem logging into one of my banking sites. I talked to the bank tech support yesterday and did a password reset. There was nothing wrong with my old pas… (read more)

I'm having a problem logging into one of my banking sites. I talked to the bank tech support yesterday and did a password reset. There was nothing wrong with my old password. That worked yesterday but today I'm back to the same problem. It won't log me in.

I deleted cookies and cleared cache but still not logging me in. I tried another browser (Edge) and got right in. In Firefox, I use private mode to log into financial accounts but I also tried the regular browser and still won't let me in. This is the only account I have a login problem with. It did work after the password reset if that's a clue but I don't want to have to do that every day just to check my account.

Here is the site:

https://www3.citizensbankonline.com/efs/servlet/efs/login.jsp

I need a fix for this. It's very inconvenient and it is the only account I have a problem logging into with Firefox.

Thanks for the help.

Asked by punbrain 2 hours ago

Firefox causing my audio to be distorted in Google Meet video chat

Everyone says my audio sounds distorted in google video chat. I had been using it for months without issue on Firefox, and then I got a new Apple computer and people star… (read more)

Everyone says my audio sounds distorted in google video chat. I had been using it for months without issue on Firefox, and then I got a new Apple computer and people started to tell me I had this issue. In order to isolate the issue I tried going on Teams Video chat and Zoom video chat and people said my audio sounded fine there. Then I opened Google Video Chat in Google Chrome and people said my audio sounded fine there too. Lately, it's only when I'm on Firefox trying to use Google Video Chat (aka Google Meet) to video chat and people say my audio sounds way too distorted to hear what I'm saying. I restarted my computer, I even checked for the latest browser, which is up to date, I can't figure out how to fix this. Sounds like a firefox issue. Any ideas?

Asked by rachelcenter 6 days ago

firefox for windows 11

Hello all. One of my 3 devices does not show up under the "connected devices" window. It's my Samsung A71 smartphone. It hasn't shown up for over 2 1/2 years. I have auto… (read more)

Hello all. One of my 3 devices does not show up under the "connected devices" window. It's my Samsung A71 smartphone. It hasn't shown up for over 2 1/2 years. I have auto updates set up, I have sync set up, and I have checked settings. I don't know what else to check; I have been all over the place, checking. So, my question is this: how do I manually add it in? What happens after that, can I still sync it, but does that have to be manual, also? Much thanks.

Asked by Erica Adamick 2 days ago

Firefox for Linux no longer downloads .desktop files correctly

I use Bomgar / Beyond Trust for remote support for my Linux system. The bomgar file that I download is a .desktop file. Ever since Firefox version 119, this file no lon… (read more)

I use Bomgar / Beyond Trust for remote support for my Linux system. The bomgar file that I download is a .desktop file. Ever since Firefox version 119, this file no longer downloads correctly. Instead of getting a .desktop file, I now get a .desktop.download file and the file will not run. This appears to be an issue with Firefox because the file downloads and runs correctly if I use Chrome. It also worked just fine in Firefox before version 119. Any help that you can provide would be greatly appreciated

Asked by kseguin 2 days ago

sending emails

During the week-end my email stopped sending emails. It asks for a password but even with a new password it will not send. I have worked with my email provider but all t… (read more)

During the week-end my email stopped sending emails. It asks for a password but even with a new password it will not send. I have worked with my email provider but all they can suggest is to contact you or to reinstall the email program. What can you suggest or is this enough information?

Asked by triman1 2 days ago

Can't find my email address password on my password saved folder

Good day, Trust this message meets you well. A friend opened a gmail account on my fire fox browser and saved her password on the saved folder. I mistakenly log her out … (read more)

Good day, Trust this message meets you well.

A friend opened a gmail account on my fire fox browser and saved her password on the saved folder. I mistakenly log her out this morning and we have been trying to recover her account but couldn't as she can't remember her password again.

We tried to check the saved password for the details but couldn't find the password again. Can you please assist?

Here is her details: Name: Ijeoma Jane email address: i*****3@gmail.com (moderator's note: email is redacted for privacy reason)

Please let me know if you need additional information.

Thank you.

Asked by temmylateef 3 weeks ago

no access to my online accounts

Today I have discovered that I am unable to access 2 websites on which I have an account - one is a hotel booking site of which I am a member, the other is a cosmetic com… (read more)

Today I have discovered that I am unable to access 2 websites on which I have an account - one is a hotel booking site of which I am a member, the other is a cosmetic company. I have accounts with both and CAN NOT even get to the "members sign in page" what is going on? BTW I have tried to read all the info posted on Mozilla and it doesn't make any sense to me at all as I am NOT... NOT... and IT technician, merely an end user.

Asked by jasutton100 2 days ago

tango brodcast pc on firefox

it was oki going live on tango from my pc on windows on firefox browser and 2 or 3 dayes ago it only crash message .. oopss ,,, Something went wrong. We will be back s… (read more)

it was oki going live on tango from my pc on windows on firefox browser and 2 or 3 dayes ago it only crash message .. oopss ,,, Something went wrong. We will be back shortly ... reload

Asked by doommax2 1 day ago

Unable to Drag and Drop some e-mails to Local Folder

Hi I am unable to Drag & Drop or Move SOME e-mails to Local Folders - I get a No Entry sign. If I restart Thunderbird in Safe Mode the offending e-mails do not appea… (read more)

Hi

I am unable to Drag & Drop or Move SOME e-mails to Local Folders - I get a No Entry sign. If I restart Thunderbird in Safe Mode the offending e-mails do not appear in the Inbox.

Asked by Graham Pontin 1 day ago

Firefox browser for Android--Add images on Bluesky

I'm using the Firefox browser for Android. When I'm on Bluesky with my Android phone and go to create a post, I tap the image to upload an image. I get the post editor bo… (read more)

I'm using the Firefox browser for Android. When I'm on Bluesky with my Android phone and go to create a post, I tap the image to upload an image. I get the post editor box on the top, the keyboard on the bottom. When I tap the image to add a photo, the keyboard disappears leaving only the box to edit the post and it doesn't go on to the next step where I would choose the image I want to upload. I'm using Firefox for Android 124.0 and a Galaxy A53 5G with One UI 6.0. Android version 14. Also, I have it set to use Spanish.

Asked by tim.elmer 1 day ago

SPAM Email - I clicked on image - Fake Norton site

Can you scan my iPhone XR To make sure Indont have malware etc on my phone. I clicked an image in an email - “Thank you for your order” - I had just ordered something fro… (read more)

Can you scan my iPhone XR To make sure Indont have malware etc on my phone. I clicked an image in an email - “Thank you for your order” - I had just ordered something from Amazon - email from FAKE NORTON account!

Thank you for any assistance!!

Anne

nn.grady@gmail.com

Asked by anno 22 hours ago

unable to log in

My account is locked out and can only receive verification code on [edited]. You are asking for additional verification code by email but cannot receive it. Only my mobil… (read more)

My account is locked out and can only receive verification code on [edited]. You are asking for additional verification code by email but cannot receive it. Only my mobile is working.

Asked by kenneth mcnally 17 hours ago

Returning to the original web page returns the cursor to the top.

I'm running Firefox 123.0.1 on Linux Mint 21.2. Something changed after my last update. I visit a number of web sites at which I scroll down a window to a link, click on … (read more)

I'm running Firefox 123.0.1 on Linux Mint 21.2. Something changed after my last update. I visit a number of web sites at which I scroll down a window to a link, click on it to open it, read that link, and then return to the previous page. Examples are news sites like slashdot.org, associated press, or arcamax. Firefox used to return to the place in the original site page where I had clicked on a link. Now, it returns to the top of the original site page, and I have to scroll down again to where I had clicked on a link. I can right click on a link, open a new tab, and then close that tab, but that requires multiple clicks, and I used to just click/click. Is there a way to set up Firefox to go back to the previous behavior? Thanks in advance. ;

Asked by wmichaelb 16 hours ago