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HELP HELP HELP

OMG someone please help me...I have used Firefox forever as my work browser. I have saved passwords to client accounts for 3rd party sites, etc. It has EVERYTHING. I u… (read more)

OMG someone please help me...I have used Firefox forever as my work browser. I have saved passwords to client accounts for 3rd party sites, etc. It has EVERYTHING. I updated my Mac with the latest software install today and when I opened Firefox it didn't restore my tabs. I got stuck in a loop where it would not update to the current version of Firefox. I uninstalled Firefox and re-installed it and LOST EVERYTHING. I AM FREAKING OUT because all my bookmarks are lost and I don't even know what they are - I have tried to restore bookmarks and it goes back to 2022 and 2023 and when I restore nothing happens. ANYONE SOMEONE please tell me you know how to help me find my stuff otherwise I am cooked.

Asked by andrea56 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

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fn-F12 is different with Sonoma

Hi-- I recently upgraded from Mojave to Sonoma 14.2, and Firefox 120.0.1. In Mojave, fn-F12 used to invoke a "Dashboard" with applets like Dictionary and Thesaurus. W… (read more)

Hi--

I recently upgraded from Mojave to Sonoma 14.2, and Firefox 120.0.1.

In Mojave, fn-F12 used to invoke a "Dashboard" with applets like Dictionary and Thesaurus.

With Sonoma, fn-F12 causes the bottom part of Firefox's frontmost window to become a web developer tool, same as ⌥⌘I, instead.

Can I get my Dictionary and Thesaurus back?

--Gil

Asked by GilDawson 1 year ago

Answered by cor-el 1 year ago

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recovery key

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in th… (read more)

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in the email. How can I get another recovery key? It's a useful tool. Thanks Wayne Nelson

Asked by waynenelson327 3 weeks ago

Answered by Sebastian Becker 3 weeks ago

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Can no longer log into Bank of america online banking on Firefox on my computer

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big prob… (read more)

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big problem yesterday. Only started 10/21. Running an M1 Mac Mini Firefox 144.0 (aarch64). Mac is running Sequoia 15.6.1.

What do I have to do to get it back up and running? I would rather not have to change the password if i don't have to.

Many thanks for your help.

Asked by eperless 3 weeks ago

Answered by eperless 3 weeks ago

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Can't get through to links on a site

https://www.anthropiccopyrightsettlement.com/ Here is the site I desperately need to click around on. I can't access more than the homepage via Firefox (laptop), Safari … (read more)

https://www.anthropiccopyrightsettlement.com/

Here is the site I desperately need to click around on. I can't access more than the homepage via Firefox (laptop), Safari (my laptop and iPhone) or Microsoft Edge (my husband's laptop). For the links on the page, I get an error message every time. And I have disarmed as many cautionary protections as possible. Yet other people seem to be able to use the site like a roller rink.

Ideas?

Thanks.

Asked by ann8 1 month ago

Last reply by Paul 1 month ago

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Selections from new (i.e., October 2025) Firefox newsletter/information screwed with my javascript -- I no longer have javascript! I'm an 80-year old computer illiterate. How do I restore javascript?

Firefox recently sent out its monthly newsletter (Oct '25) with all sorts of options that can be enabled on Firefox. I'm a computer illiterate & foolishly chose some… (read more)

Firefox recently sent out its monthly newsletter (Oct '25) with all sorts of options that can be enabled on Firefox. I'm a computer illiterate & foolishly chose some of the options -- don't remember which nor know how to discover them.

Now javascript is no longer enabled on my MacBook Air (macOs Big Sur 11.7.10). I cannot access my protonmail account and many many other sites.

I've gone cross-eyed accessing "fixes" that are labelled "only for advanced users" & am bright enough to not even try.

Is there a simple fix (short of wiping my computer -- with data going back 11 years) that even I can do?

If you have "fixing your firefox for Dummies" then please email me with a solution. [edited email from public community support forum]

Asked by tobijahjt 3 weeks ago

Answered by t.r.ernst 3 weeks ago

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bookmarks and history are nul

version 141.0.3 on a 2019 iMac 11.7.10 ... when this version was downloaded, bookmarks and history disappeared. Is there a way to recover or do I have to begin from scra… (read more)

version 141.0.3 on a 2019 iMac 11.7.10 ... when this version was downloaded, bookmarks and history disappeared. Is there a way to recover or do I have to begin from scratch ?

Asked by breitung 2 months ago

Answered by Paul 2 months ago

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PDF Downloads

When I download PDFs on my MacBook using Firefox (currently 124.0.2 (64-bit)), they are always blank - I have attached a screen shot. But if I download the same PDF usin… (read more)

When I download PDFs on my MacBook using Firefox (currently 124.0.2 (64-bit)), they are always blank - I have attached a screen shot.

But if I download the same PDF using Safari, it opens straightaway - 2nd screen shot.

Is there something I need to adjust in Firefox to allow PDFs to open?

Asked by tammymcminn 1 year ago

Answered by zeroknight 1 year ago

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Hmm. We’re having trouble finding that site. We can’t connect to the server at data.digital.costco.com.

Hmm. We’re having trouble finding that site. We can’t connect to the server at data.digital.costco.com. … (read more)

Hmm. We’re having trouble finding that site.

We can’t connect to the server at data.digital.costco.com.

Asked by Crawtsup 2 months ago

Last reply by Paul 2 months ago

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Broken fonts after update

Hello, i've updated the Firefox browser to version 120 and since then polish texts in browser are broken. How can i fix it or restore to previous working browser version?… (read more)

Hello, i've updated the Firefox browser to version 120 and since then polish texts in browser are broken. How can i fix it or restore to previous working browser version?

Asked by Kamil Płonka 1 year ago

Answered by zeroknight 1 year ago

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FPS dropping smooth scroll

Hello, I need your help because i can't find solution to problem. On my macbooks air m1 i experience a very annoying thing: Often while i'm scrolling on websites smooth … (read more)

Hello,

I need your help because i can't find solution to problem. On my macbooks air m1 i experience a very annoying thing: Often while i'm scrolling on websites smooth scroll animation get choppy/sluggish for few moments and lagging. It's like animation is FPS dropping during the scroll. I tried lot of things on both device:

- tried without extensions - created new profiles - use without syncing data - disabling hardware acceleration (gets worst) - disable smooth scroll in settings (get worst) - completely remove firefox with AppCleaner and reinstall it - Reinstall macOS and just install firefox alone. I tried latest Ventura and Sonoma

I don't have clue why this happening but ruin user experience very bad. With Safari everything is fine and smooth. On my wife's device (macbook air m3) have same issue.

Do you have any idea how can i fix it?

Asked by SuMo Bot 1 year ago

Last reply by SuMo Bot 1 year ago

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Can't activate 2FA on my firefox account

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error "There was a problem enabling two-step authentication. Che… (read more)

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error

"There was a problem enabling two-step authentication. Check that your device's clock is set to update automatically and start over."

I tried it on multiple laptops (all macbooks) with and without VPN and on an iPhone, but the error is the same everywhere.

The error shows in the final steps, after i downloaded and entered a security code. It brings me back to the account page with the error

Asked by firefox3128 2 months ago

Answered by Paul 2 months ago

  • Solved

Amazon log in problem

All of a sudden I cannot log into my amazon.com account on firefox??? This does not happen with Chrome or Safari. When I try logging in firefox freezes and I have to quit… (read more)

All of a sudden I cannot log into my amazon.com account on firefox??? This does not happen with Chrome or Safari. When I try logging in firefox freezes and I have to quit the application and restart.

Moderator note: This question has been edited to clarify the subject.

Asked by chriscrisafulli 2 weeks ago

Answered by chriscrisafulli 2 weeks ago

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Setting Firefox as a default browser on Desktop,MacBook

Hi It isn't really a question, but it get to know and learn how to use Firefox efficiently before I converted from Safari to Firefox. I knew much more in Safari than in F… (read more)

Hi It isn't really a question, but it get to know and learn how to use Firefox efficiently before I converted from Safari to Firefox. I knew much more in Safari than in Firefox. Once I know more about Firefox, Firefox will be a default browser in my desktop,mac. Thanks Ted

Asked by Ted 1 month ago

Answered by Paul 1 month ago

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Bookmarks

For some reason all of a sudden my bookmarks don't show their identification icons that are associated with that web site. Those icons are to the immediate left of the si… (read more)

For some reason all of a sudden my bookmarks don't show their identification icons that are associated with that web site. Those icons are to the immediate left of the site address. I used to use those colored icons as a quick reference to select the web site I wanted. Being I have MANY bookmarks, those icons to the left were a GREAT help to locating a specific bookmark.

   I could locate a bookmark by the web site icon that is shown to the left of the site address. Now that icon just shows a non colored ball with globe in it.
  Is there a way to show a earlier date of my bookmarks? Maybe that way I could see the old bookmark menu the way it used to be shown when I accessed my bookmark menu? 
   Can someone please help. Thank you.

Asked by sciencemagic 2 months ago

Last reply by Paul 2 months ago