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printer communication problem

Running Linux-Mint on my laptop. Trying to run an epson ET-2400 ink jet Printer. Need Driver for printer. I have seen some information about software that needs to be a… (read more)

Running Linux-Mint on my laptop. Trying to run an epson ET-2400 ink jet Printer. Need Driver for printer. I have seen some information about software that needs to be added to "talk" to the printer but I cannot find it now. Please someone help.

Asked by DoubleAggie 6 days ago

Last reply by jonzn4SUSE 6 days ago

Firefox 134.0.1(64bit) sluggish on Fedora 40

Was prompted for various system updates including apps(Firefox). Performance has been very sluggish. At some points, it feels like I'm browsing on dialup. I have a 1GB … (read more)

Was prompted for various system updates including apps(Firefox). Performance has been very sluggish. At some points, it feels like I'm browsing on dialup. I have a 1GB connection from my ISP.

Not sure if this is a Firefox issue or in conjunction with the other system updates.

Asked by FM 3 months ago

Last reply by jonzn4SUSE 3 months ago

Update an old computer

Have an old computer and running Ubuntu Want to keep Firefox but old man and don’t understand certain aspects Could somebody email me a link that help? Is there such an… (read more)

Have an old computer and running Ubuntu

Want to keep Firefox but old man and don’t understand certain aspects

Could somebody email me a link that help? Is there such an animal?

Email to

Asked by bsmitty55 2 months ago

Last reply by James (On Vacation) 2 months ago

Firefox Freezing on Ubuntu 24.04, unfreeze if reposition window

I use Firefox with DuckDuckGo on Ubuntu 24.04, Gnome desktop. My Firefox browser window regularly freezes but can be unfrozen by simply repositioning the window. This is … (read more)

I use Firefox with DuckDuckGo on Ubuntu 24.04, Gnome desktop. My Firefox browser window regularly freezes but can be unfrozen by simply repositioning the window. This is really annoying.

I also use Chromium on the same system and there are no issues.

Any ideas?

Asked by dan341 2 months ago

Last reply by jonzn4SUSE 2 months ago

Google Dive file download issue

I access google drive through Mozilla Firefox and also zip file or other file download but since 1 to 2 weeks i faced issue to download files especially js file.How can I… (read more)

I access google drive through Mozilla Firefox and also zip file or other file download but since 1 to 2 weeks i faced issue to download files especially js file.How can I solve this?

Asked by parijat.s 1 month ago

Last reply by jonzn4SUSE 1 month ago

Mozilla Freezes Mint on Field Autofill

When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no acces… (read more)

When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no access to mouse or keyboard and my entire OS become unresponsive. Besides the hangup, my firefox tabs randomly crash as well with the following bug tag: https://crash-stats.mozilla.org/report/index/3020d645-af46-4821-bbfc-e4d680250213. I don't know if the two are related, but both eventually lead my my OS freezing with only hard power down. Every time I try to use autofill, it freezes my OS. I can keep replicating the issue.

Specs:

Linux Mint 21.3 x86_64

Kernal 6.12.13-x64v3-xanmod1

Cinnamon 6.0.4

CPU: AMD Ryzen 5 3600X

GPU: AMD ATI Radeon RX 5600

RAM: TridentZ Neo 64GB

Asked by Dustin 3 months ago

Last reply by jonzn4SUSE 3 months ago

Mozilla apps don't print on Arch Linux laptop, not even to pdf

I have an Arch Linux installation with Plasma desktop. Software is always kept up-to-date. Sometime recently, Mozilla apps, Firefox nor Thunderbird, will no longer prin… (read more)

I have an Arch Linux installation with Plasma desktop. Software is always kept up-to-date. Sometime recently, Mozilla apps, Firefox nor Thunderbird, will no longer print, neither to pdf nor to network printer. These always worked before. Now, if even "print preview" is invoked, the dialog opens as a blank sub window with only the word "Print" in upper right, and at left center is "Preparing Preview with rotating time delay wheel, which never resolves. All other apps, including other browsers and mail handlers, will print without issue. I've tried the obvious checks with no success. Where could be the problem? Is there a helper app shared by Firefox and Thunderbird that could be the issue? The only potential remedy I have not yet tried is complete removal of both Firefox and Thunderbird, as that would cause re-configuration issues for both. It's necessary to press <ESC> to terminate the print window when it fails to respond. Screenshot attached...

Asked by mozilla387 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

Reproducible slow (30 seconds) DNS resolution on Ubuntu 24.04

I use Firefox 134.0.2 (64-bit) on Ubuntu 24.04. Some (not all) web sites show up only after a delay of exactly 30 seconds. The attached screenshot shows that this delay … (read more)

I use Firefox 134.0.2 (64-bit) on Ubuntu 24.04.

Some (not all) web sites show up only after a delay of exactly 30 seconds. The attached screenshot shows that this delay is due to DNS resolution. This behavior is reproducible by simply closing Firefox, opening it again and entering the same web site once more. Once this initial delay of 30 seconds for DNS resolving has passed the web site can be browsed normally.

Using Google Chrome, Opera or even the Tor Browser on the same system works without any significant delay. Also a DNS lookup from the console returns data almost immediately.

As the delay is always exactly 30 seconds this looks like some DNS resolver timeout only showing up when using Firefox.

Neither starting Firefox in Troubleshoot Mode nor (as often suggested) disabling IPV6 for DNS by setting network.dns.disableIPv6 to true did help.

Any idea how to fix this 30 seconds delay?

Many thanks for any help, Felix

Asked by fb21 4 months ago

Last reply by TyDraniu 3 months ago

App Update "disabled by my organization" but I'm not using an enterprise network. DisableAppUpdate is set to true for some reason (not by me)

Hi, I said most of it in the title. Somehow, my Firefox DisableAppUpdate policy got set to 'true' & when I try to change it Firefox says sorry "this is managed by yo… (read more)

Hi, I said most of it in the title. Somehow, my Firefox DisableAppUpdate policy got set to 'true' & when I try to change it Firefox says sorry "this is managed by your organization". But I'm not currently signed in to an enterprise network. This is on private wi-fi. Can you all fix this? I need to be able to manage policies like this *for my personal browser*, less is not okay. Thank you for your help.

Asked by onymousalan 2 months ago

Last reply by James (On Vacation) 2 months ago

Getting message "Your browser is managed by your organization" in Linux Mint

I'm using Linux Mint cinnamon 22 and have the latest version of Firefox installed or updated from the app updates. Firefox was already installed and is my preferred brows… (read more)

I'm using Linux Mint cinnamon 22 and have the latest version of Firefox installed or updated from the app updates. Firefox was already installed and is my preferred browser. But i have the problem when i go to the settings page i see a message on top (picture attached with this post) that says "Your browser is manged by your organization".

Which is simply not true. This is my personal laptop and it belongs to me. I see an answer from Linux mint devs that they will take it up with Mozilla. But that was three years ago. Can this message be ignored or is it still the case? For peace of mind, how do i verify that something is not managing my device?

older post on this topic : https://support.mozilla.org/bm/questions/1366242 Operating system: Linux Mint 22.1 Cinnamon System: HP Envy 15t k100 personal laptop

Asked by Prasana Ramesh 2 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox 133 can't load websites, other browsers can

After a recent update to Firefox 133.0.3 (on Ubuntu GNU/Linux 22.04), Firefox is having difficulty connecting to websites and exhibiting some other odd behavior: - After… (read more)

After a recent update to Firefox 133.0.3 (on Ubuntu GNU/Linux 22.04), Firefox is having difficulty connecting to websites and exhibiting some other odd behavior:

- After initially starting Firefox, it will load websites (e.g., previously open tabs) for up to 30 seconds. After that, it will not load any website in a new tab, showing the loading animation for several seconds before stopping all activity and just displaying an hourglass icon in the tab. These sites can be connected to in other web browsers. - After closing Firefox, its process is still running; I have to manually find its pid and kill it. - If I start Firefox from the terminal, I see these messages when it starts having trouble loading websites:

libva info: VA-API version 1.20.0 libva info: Trying to open /snap/firefox/5437/gnome-platform/usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so libva info: Found init function __vaDriverInit_1_20 libva info: va_openDriver() returns 0

Asked by endsley 5 months ago

Last reply by jonzn4SUSE 5 months ago

install newest version firefox on linux mint 19.3 problems

i am having problems to install firefox 135.0 on linux mint 19.3 and if can get instructions that work looked on internet i havent found help there is there a sure fire … (read more)

i am having problems to install firefox 135.0 on linux mint 19.3 and if can get instructions that work looked on internet i havent found help there is there a sure fire way to solve this problem ?

Asked by douglasebers 3 months ago

Last reply by jonzn4SUSE 3 months ago

I cannod get Firefox to complete a large download - ~356MB.

I'd been trying to download 2 large files from Icann and kept getting premature completion with Firefox. It would be showing ##MB of 356MB downloaded for a few seconds a… (read more)

I'd been trying to download 2 large files from Icann and kept getting premature completion with Firefox. It would be showing ##MB of 356MB downloaded for a few seconds and then out of the blues it just says completed. As you can see in the shared video, I've tried this several times.

I thought that maybe one of the Firefox addons was causing the issue so I tried Troubleshoot Mode but that resulted in the same behavior.

I then went into Firefox Profile Manager and created a new profile. But that too had the same behavior - 🤔!

So I then tried Chromium. It completed the download successfully and the file passed gunzip test.

So, why is Firefox, even with a new profile, failing to complete a download?

See this video: https://youtu.be/UCYQtxljqXs

Asked by ak.mozilla 3 weeks ago

Last reply by wirkutskijkarl 3 weeks ago