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  • Archived

A yellow banner is stoppinmg my Firefox how can I stop this

It appears just below the address bar and says it is due to Kaspersky Secure Protection - by the time I get there it has gone TODAY -it has interfered with my browling … (read more)

It appears just below the address bar and says it is due to Kaspersky Secure Protection - by the time I get there it has gone TODAY -it has interfered with my browling abd ut us slowin g down my L\ptop and preventing me from getting into a chosen websid[te I run Kaspersky every year but this seems to be an extra and I do not want it

Asked by Patricia 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox will not start. I fresh installed. Tried opening with adminstrative status.

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kasper… (read more)

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kaspersky and tried to start Firefox. I am running Windows 10 on a new Asus laptop. My daughter has a new laptop running Windows 10 and Kaspersky and she's not having a problem. I can't click on the "Automatically add" link because I'm in Edge. I can't start Firefox.

Asked by Sandi 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

cdn.socialannex.com/c/modulecheck.js is malicious, according to Kaspersky. Is there anything a user needs to do about this?

It only happens when I visit www.vitacost.com (thus far). I get a red box pop-up from Kaspersky indicating I should close this page (but Kaspersky blocks it anyways). No… (read more)

It only happens when I visit www.vitacost.com (thus far). I get a red box pop-up from Kaspersky indicating I should close this page (but Kaspersky blocks it anyways). Not sure if there is anything I, a user, need to do with any of my Firefox settings or is this a bug with Firefox itself. All help is appreciated. Thank you.

Asked by kjon99fm 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Had Kapersky. I uninstalled. It screens everything that I do online and blocks some things. How do I get rid of it online?

When I am on different sites, everything I do goes through a Kapersky site, even though I have uninstalled it on my computer. It won't let me search document of Ancestry… (read more)

When I am on different sites, everything I do goes through a Kapersky site, even though I have uninstalled it on my computer. It won't let me search document of Ancestry, for example.

Asked by helenp5311 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Since the latested update from Firefox I am unable to use SafeMoney

I have Kaspersky Total Security which is great for on line banking because it uses Safe Money, but since the latest updates from Firefox I am unable to use it. I keep g… (read more)

I have Kaspersky Total Security which is great for on line banking because it uses Safe Money, but since the latest updates from Firefox I am unable to use it. I keep getting an error message in some sites and others won't even open at all it goes straight to the normal window without protection. As kaspersky is a add on, do I have to grant permission in private browsing to allow this site to be accessed. kaspersky do not know what is causing the problem and believe it is Firefox that is causing the issue. To be honest Kaspersky has talked me through several procedures and still it will not work.

So, do I need to grant permission in private browsing and if so how do I do this please as I have looked at several forums and I would be grateful for some clarification?

Many thanks

Julie

Asked by Thunderbird01886 1 year ago

Last reply by Thunderbird01886 1 year ago

  • Archived

I have just installed Firefox on Win 10 and keep getting this message each time I install ;Detected object (file) disinfected. from Kaspersky

Hi I have just installed Firefox on Win 10 and keep getting this message below each time I install from Kaspersky Total I have uninstalled and installed 4 times now and … (read more)

Hi I have just installed Firefox on Win 10 and keep getting this message below each time I install from Kaspersky Total

I have uninstalled and installed 4 times now and keep getting the same

I have used Thunderbird for years and is great, I also have never had any problems with Firefox until I installed Win 10 from a clean drive

This is what I keep getting within a shrt few hours of installing it and then vanishes off my desktop and have to install again

13.06.2016 09.48.32;Detected object (file) disinfected.;C:\Users\Public\Desktop\Mozilla Firefox.lnk;Windows Explorer;C:\Users\Public\Desktop\Mozilla Firefox.lnk;06/13/2016 09:48:32;HEUR:Trojan.WinLNK.StartPage.gena

13.06.2016 09.48.32;Detected object (file) moved to Quarantine.;C:\Users\Public\Desktop\Mozilla Firefox.lnk;Windows Explorer;C:\Users\Public\Desktop\Mozilla Firefox.lnk;06/13/2016 09:48:32;HEUR:Trojan.WinLNK.StartPage.gena

How do I overcome this problem as I hate the Microsoft Edge in Win 10 ?

Cheers billa14

Asked by Bill 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox is terribly slow with Kaspersky Total Security 2016 on windows 10

When I installed Kaspersky Total Security 2016 on my windows 10 laptop, Firefox became extremely slow. It does not have acceptable performance at all! Without AV it works… (read more)

When I installed Kaspersky Total Security 2016 on my windows 10 laptop, Firefox became extremely slow. It does not have acceptable performance at all! Without AV it works fine. Additionally, Chrome and the other browsers are all working properly. Of course, Kaspersky affects the overall performance of the machine, but it's acceptable. Except for Firefox... Which is unfortunate, because I'm a fan of it!

Asked by dimitris.zigos 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

Hello, My mozilla browser has crashed and I can't open it. I've tried to uninstall and reinstall, but appears the same error window. I can not enter in the safe mode. The… (read more)

Hello, My mozilla browser has crashed and I can't open it. I've tried to uninstall and reinstall, but appears the same error window. I can not enter in the safe mode.

The last crash id is: bp-a6fee088-9d15-4144-8d20-4177e2161107

Thank you.

Asked by kintobourne 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Msg: "Windows can't access Firefox, may not have appropriate permissions" on personal computer

I just migrated from Norton Security to Kaspersky Labs for virus protection. I wasn't able to open Firefox, so I uninstalled it and downloaded a new copy. It worked for… (read more)

I just migrated from Norton Security to Kaspersky Labs for virus protection. I wasn't able to open Firefox, so I uninstalled it and downloaded a new copy. It worked for about 10 minutes, but when attempting to reopen it, I got the following message: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". This is my personal computer, and I am the only user. I'm using Windows 10 as an OS. How do I remedy this?

By the way, this is being sent from my laptop since I can't access Firefox on my PC.

Thank you!

Asked by Wasyl3 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

can't log in you said sent me an email nver got on any device

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps gi… (read more)

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps giving me the runaround. claims my password was not correct. your site claims to have sent an email password reset to my email.. have not received on any device.. spam or otherwise.

Asked by michaelleecarter 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

At Kaspersky's insistance I deleted a line of code not on their allowed list. What to do now--I can't reply to e-mails?

Kaspkersky said dsum.caslemedia.com is non valid or on the allowed list they have so I deleted it. Now cannot reply to any e-mail. Also they show b.scorecardresearch.com… (read more)

Kaspkersky said dsum.caslemedia.com is non valid or on the allowed list they have so I deleted it. Now cannot reply to any e-mail. Also they show b.scorecardresearch.com not certified and several other lines in your code as questionable of authenticity. What should I do to get back to normal?

Asked by bobbiejune 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I use Firefox for internet, I use Kaspersky get msg they are not comp

I like to use Firefox for my internet and e-mails. I have Kaspersky Total Security on my computer. I keep getting a message that Kaspersky cannot connect. Also that Ka… (read more)

I like to use Firefox for my internet and e-mails. I have Kaspersky Total Security on my computer. I keep getting a message that Kaspersky cannot connect. Also that Kaspersky has been cancelled. Kaspersky tells me everything is OK and have scanned my computer several times. Why doesn't Firefox work with Kaspersky?

Asked by marthahurley210 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox Won't Start

I recently re-installed Kaspersky on my computer and now Firefox won't open, it was working fine before, there's no error message or anything. I've already been through t… (read more)

I recently re-installed Kaspersky on my computer and now Firefox won't open, it was working fine before, there's no error message or anything. I've already been through the articles and nothing has helped, nothing related to firefox will open and uninstalling to re-install has proven to be nothing but a waste of time, does anyone have any suggestions I cannot keep using someone else's computer because of this

Asked by JEB4690 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to delete password that Firefox saved in Kaspersky Safe Money?

Kaspersky Internet Security 2108 using Safe Money. Mozilla Firefox Browser version 64.0 (64-bit) in Private Window. Windows 7, Password Manager is not used. I inadvertent… (read more)

Kaspersky Internet Security 2108 using Safe Money. Mozilla Firefox Browser version 64.0 (64-bit) in Private Window. Windows 7, Password Manager is not used.

I inadvertently saved a password in Safe Money, I don't know how this happened.

When I opened a URL in Safe Money, a small Firefox window popped up. It would say "Would you like Firefox to save this password for URL?" Save? or Don't Save? are to be selected. If I did not select either, the small Firefox window kept popping up every time I opened the URL. Because of my error, I do not have the pop-up anymore but I have a saved password appearing as masked characters. If I delete the saved password from the box and refresh, I can force the small Firefox window to pop up. The small Firefox window will show a blank user-ID and a password in masked characters.

I tried to remove the URL from Safe Money, then disable Safe Money, then enable Safe Money and add the URL back. Saved password is still there. I think I know how to change the settings in Firefox and delete passwords, cookies, etc. but none are being saved. I don't see any other options I can play with.

I uninstalled Firefox and deleted the folder for it in the C: drive to remove any trace of old browser settings. I installed Firefox version 64.0 but was not able to launch a protected browser. Safe Money has options to play with but none of them worked. I undid version 64.0 and installed version 49.0 that I had the EXE file for. I was now able to launch a protected browser in Safe Money. I upgraded Firefox though the Help menu and so it upgraded to version 56.0. I then upgraded to version 64.0 and I was again able to launch a protected browser in Safe Money. I added the URL to Safe Money, opened the website and the saved password is STILL there.

Asked by TeeKayCanuck 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I want to kill adblock

When I hit paywalls, I "trust" site with ghostery. Still hit paywall. Can't find anything in Kaspersky that will let me turn off anything. Meanwhile there is no red sto… (read more)

When I hit paywalls, I "trust" site with ghostery. Still hit paywall. Can't find anything in Kaspersky that will let me turn off anything. Meanwhile there is no red stop sign ad block in the upper right corner of FF. This is 2 hours of my life i will never get back and I still cannot get past paywall. Is the little red stop sign (which I cannot find in firefox - using most recent version) hidden somewhere other than in the drop down menu on the upper left hand side?? It's not in the drop down menu.

I am ready to kill everything and start fresh with Tor. That's drastic but I have been directed in circles for too much time. Life is short and I am no longer entertained with this mess.

Asked by Grace 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How do you restore saved passwords?

I accidentally deleted all of my Firefox data when installing Kaspersky Free Antivirus. I was able sign back into my account, and then could restore my bookmarks. However… (read more)

I accidentally deleted all of my Firefox data when installing Kaspersky Free Antivirus. I was able sign back into my account, and then could restore my bookmarks. However, none of my saved passwords are there, and I can't figure out how to get them back.

Asked by bp111 2 years ago

Last reply by Shadow110 2 years ago