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  • Archived

How to delete password that Firefox saved in Kaspersky Safe Money?

Kaspersky Internet Security 2108 using Safe Money. Mozilla Firefox Browser version 64.0 (64-bit) in Private Window. Windows 7, Password Manager is not used. I inadvertent… (read more)

Kaspersky Internet Security 2108 using Safe Money. Mozilla Firefox Browser version 64.0 (64-bit) in Private Window. Windows 7, Password Manager is not used.

I inadvertently saved a password in Safe Money, I don't know how this happened.

When I opened a URL in Safe Money, a small Firefox window popped up. It would say "Would you like Firefox to save this password for URL?" Save? or Don't Save? are to be selected. If I did not select either, the small Firefox window kept popping up every time I opened the URL. Because of my error, I do not have the pop-up anymore but I have a saved password appearing as masked characters. If I delete the saved password from the box and refresh, I can force the small Firefox window to pop up. The small Firefox window will show a blank user-ID and a password in masked characters.

I tried to remove the URL from Safe Money, then disable Safe Money, then enable Safe Money and add the URL back. Saved password is still there. I think I know how to change the settings in Firefox and delete passwords, cookies, etc. but none are being saved. I don't see any other options I can play with.

I uninstalled Firefox and deleted the folder for it in the C: drive to remove any trace of old browser settings. I installed Firefox version 64.0 but was not able to launch a protected browser. Safe Money has options to play with but none of them worked. I undid version 64.0 and installed version 49.0 that I had the EXE file for. I was now able to launch a protected browser in Safe Money. I upgraded Firefox though the Help menu and so it upgraded to version 56.0. I then upgraded to version 64.0 and I was again able to launch a protected browser in Safe Money. I added the URL to Safe Money, opened the website and the saved password is STILL there.

Asked by TeeKayCanuck 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Since the latested update from Firefox I am unable to use SafeMoney

I have Kaspersky Total Security which is great for on line banking because it uses Safe Money, but since the latest updates from Firefox I am unable to use it. I keep g… (read more)

I have Kaspersky Total Security which is great for on line banking because it uses Safe Money, but since the latest updates from Firefox I am unable to use it. I keep getting an error message in some sites and others won't even open at all it goes straight to the normal window without protection. As kaspersky is a add on, do I have to grant permission in private browsing to allow this site to be accessed. kaspersky do not know what is causing the problem and believe it is Firefox that is causing the issue. To be honest Kaspersky has talked me through several procedures and still it will not work.

So, do I need to grant permission in private browsing and if so how do I do this please as I have looked at several forums and I would be grateful for some clarification?

Many thanks

Julie

Asked by Thunderbird01886 1 year ago

Last reply by Thunderbird01886 1 year ago

  • Archived

Why can't I see videos on https://www.aljazeera.com

If I go onto the Aljazerra site, to a page where there is a video, all I see is a white space. For example https://www.aljazeera.com/programmes/witness/ has a Survivivor… (read more)

If I go onto the Aljazerra site, to a page where there is a video, all I see is a white space. For example https://www.aljazeera.com/programmes/witness/ has a Survivivors Ebola epidemic video at the top of the page but in Firefox it shows nothing but a blank space. I have supplied a screenshot. Although the screenshots show videos further in the page they are in fact links ,which when clicked also result in only white space. However if I use the Flashpeak Slimjet browser it displays all the videos with no problem. Can anyone help, as I'd rather stick with Firefox

Asked by Gavin Denton 1 year ago

Last reply by Gavin Denton 1 year ago

  • Archived

Can't uninstall Firefox

I have Windows 7 Professional and Kaspersky Internet Security. I had Mozilla Firefox 49.0.1. I also had Mozilla Firefox 42.0 in my Programs and Features List. I recently … (read more)

I have Windows 7 Professional and Kaspersky Internet Security. I had Mozilla Firefox 49.0.1. I also had Mozilla Firefox 42.0 in my Programs and Features List. I recently switched to Kaspersky Total Security and it told me that it was updating my MF 42.0 to MF 49.0.1. I wondered why I still had 42.0 in Programs and Features. When I try to uninstall it, under Administrative Account, I get "You do not have sufficient access to uninstall MF 42.0. Please contact your sysadmin." Every few hours Kaspersky Total Security would tell me it was updating MF 42.0. This was making me nuts, so I tried disabling/uninstalling it with CCleaner. Didn't work. I tried Revo Uninstaller. Didn't work. Finally I said, "Screw it!" and tried to uninstall MF 49.0.1 from Programs and Features, thinking that if I uninstalled 49.0.1, 42.0 would go with it and I could get a fresh copy. I got "An error occurred while trying to uninstall MF 49.0.1 (x86 en-us) It may have already been uninstalled. Would you like to remove it from the Programs and Features List?" I clicked NO, and looked up how to uninstall MF 49.0.1 online using the Helper uninstaller. So that was gone, but it's still in the Programs and Features List. So is MF 42.0. MF 42.0 is still hanging around, and Kaspersky Total Security was trying to update it every few hours. Finally, I hit "Ignore" to keep Kaspersky from nagging me about the software "Update". But this is making me crazy! I had to reinstall MF 49.0.1 just so I could post this question: How do I get rid of this MF 42.0 file? How do I properly uninstall MF 49.0.1 so that they both disappear from my Programs and Features and don't leave little pieces of code lying around? Thanks for your time, and for any advice you can give me. I appreciate it.

Asked by Tergiversada 3 years ago

Last reply by Tergiversada 3 years ago

  • Archived

Deleted Kaspersky but when entering a website address Firefox searches for ff.kis.vz.scr.kaspersky.com

I deleted Kaspersky internet security off my PC, but now when I enter a web address using Firefox it searches for minutes for ff.kis.vz.scr.kaspersky.com before going to… (read more)

I deleted Kaspersky internet security off my PC, but now when I enter a web address using Firefox it searches for minutes for ff.kis.vz.scr.kaspersky.com before going to the website that I entered. Kaspersky software is removed from my PC. What can I do?

Asked by DeanK 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I want to kill adblock

When I hit paywalls, I "trust" site with ghostery. Still hit paywall. Can't find anything in Kaspersky that will let me turn off anything. Meanwhile there is no red sto… (read more)

When I hit paywalls, I "trust" site with ghostery. Still hit paywall. Can't find anything in Kaspersky that will let me turn off anything. Meanwhile there is no red stop sign ad block in the upper right corner of FF. This is 2 hours of my life i will never get back and I still cannot get past paywall. Is the little red stop sign (which I cannot find in firefox - using most recent version) hidden somewhere other than in the drop down menu on the upper left hand side?? It's not in the drop down menu.

I am ready to kill everything and start fresh with Tor. That's drastic but I have been directed in circles for too much time. Life is short and I am no longer entertained with this mess.

Asked by Grace 11 months ago

Last reply by jscher2000 11 months ago

  • Solved
  • Archived

Firefox 62.0 and KIS 19.0.0.1088(b)

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well. I updated to Firefox 62.0 64-bit today, 11th September, and the Sa… (read more)

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well.

I updated to Firefox 62.0 64-bit today, 11th September, and the Safe Money function in KIS doesn't work.

So I re-installed Firefox 61.0.2 and it works correctly so there must be an issue with Firefox 62.0 which causes KIS Safe Money function to fail so it would appear that tech support for Firefox need to look into this.

Asked by dwa058 1 year ago

Answered by jscher2000 1 year ago

  • Archived

unable to open gmail.com website infirefox 56.0.2 64 -bit

Completely unable to open gmail.com and to login into my gmail account in firefox 56.0.2 64-bit. Message (2) that apear on the screen are: 1. Corrupted Content Error … (read more)

Completely unable to open gmail.com and to login into my gmail account in firefox 56.0.2 64-bit. Message (2) that apear on the screen are: 1. Corrupted Content Error

   The site at   https://mail.google.com/mail/u/0    has experienced a network protocol violation that cannot be     
    repaired.
   The page you are trying to view cannot be shown because an error in the data transmission was detected.
   Please contact the website owners to inform them of this problem.

2. Corrupted Content Error

    The site at   https://mail.google.com/mail/u/0/#spam    has experienced a network protocol violation that cannot   
     be repaired.
    The page you are trying to view cannot be shown because an error in the data transmission was detected.
     Please contact the website owners to inform them of this problem.



Problem appeared 5-6 days ago.Runing windows 8.01,Kaspersky internet security(for several years had no problem with it). In Google Chrome and on i Phone,that issue does not exist (yet). Other web pages still have no souch problem(to be precise I'm not having that kind of problem :ONLY WITH gmail.com  ! )

What might be the cause , and how to solve it. Did Google change something,so that earlier versions of firefox do not work with gmail anymore (keeping the 56.0.2 because of Ant video downloader)

THANK YOU FOR THE ANSWER AND HELP IN ADVANCE !!!

Asked by Dmitar8 1 year ago

Last reply by McCoy 1 year ago

Had Kapersky. I uninstalled. It screens everything that I do online and blocks some things. How do I get rid of it online?

When I am on different sites, everything I do goes through a Kapersky site, even though I have uninstalled it on my computer. It won't let me search document of Ancestry… (read more)

When I am on different sites, everything I do goes through a Kapersky site, even though I have uninstalled it on my computer. It won't let me search document of Ancestry, for example.

Asked by helenp5311 2 months ago

Last reply by cor-el 2 months ago

  • Archived

Firefox crashes

So lately I've been having a problem with Firefox crashing every time i try to put a video in full-screen mode, on YouTube especially. I have since tried to use Microsof… (read more)

So lately I've been having a problem with Firefox crashing every time i try to put a video in full-screen mode, on YouTube especially. I have since tried to use Microsoft Edge and it works. Just for some reason it won't work any more in Firefox. I tried disabling hardware acceleration and that works but then the video frames get really choppy and the video is almost unwatchable. Same problem when I put Firefox in safe mode, It still crashes.

AdapterDeviceID: 0x13c2 AdapterDriverVersion: 10.18.13.5906 AdapterSubsysID: 31601462 AdapterVendorID: 0x10de Add-ons: netvideohunter%40netvideohunter.com:1.20,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:1.78,djziggy%40gmail.com:2.3.9,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7 AvailablePageFile: 14842286080 AvailablePhysicalMemory: 13258399744 AvailableVirtualMemory: 2910941184 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151208100201 CrashTime: 1450419914 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[1][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[2][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[3][GFX1]: [CompositorD3D11] error code: 0x887a0001 InstallTime: 1450394211 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x13c2, AdapterSubsysID: 31601462, AdapterDriverVersion: 10.18.13.5906 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 655 StartupTime: 1450419783 SystemMemoryUsePercentage: 22 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151208100201","version":"43.0","vendor":"Mozilla","platformVersion":"43.0","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16351,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3311,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"},"binary":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"},"system":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA GeForce GTX 970","vendorID":"0x10de","deviceID":"0x13c2","subsysID":"31601462","RAM":4095,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5906","driverDate":"11-24-2015","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":30,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"privacy.donottrackheader.enabled":true},"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google.xml","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8"}},"profile":{"creationDate":16647},"addons":{"activeAddons":{"netvideohunter@netvideohunter.com":{"blocklisted":false,"description":"Download flash videos (FLV) and music (MP3) from any video site (For example: YouTube, Metacafe, Dai","name":"NetVideoHunter","userDisabled":false,"appDisabled":false,"version":"1.20","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16755,"signedState":2},"{bee6eb20-01e0-ebd1-da83-080329fb9a3a}":{"blocklisted":false,"description":"Download flash games and videos with a single click.","name":"Flash and Video Download","userDisabled":true,"appDisabled":false,"version":"1.78","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16768,"signedState":2},"firefox@mega.co.nz":{"blocklisted":false,"description":"Secure Cloud Storage","name":"MEGA","userDisabled":false,"appDisabled":false,"version":"3.2.10","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16650,"updateDay":16783,"signedState":1},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16785,"signedState":2}},"theme":{"id":"djziggy@gmail.com","blocklisted":false,"description":"Version 2 of LavaFox - Blue version","name":"LavaFox V2-Blue","userDisabled":false,"appDisabled":false,"version":"2.3.9","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16650,"updateDay":16753},"activePlugins":[{"name":"AdobeAAMDetect","version":"1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16503},{"name":"Adobe Acrobat","version":"15.9.20069.28170","description":"Adobe PDF Plug-In For Firefox and Netscape 15.9.20069","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16708},{"name":"NVIDIA 3D VISION","version":"7.17.13.5906","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16763},{"name":"NVIDIA 3D Vision","version":"7.17.13.5906","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16763},{"name":"Java(TM) Platform SE 8 U66","version":"11.66.2.18","description":"Next Generation Java Plug-in 11.66.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_66","application/x-java-bean;jpi-version=1.8.0_66","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.66.2","application/x-java-applet;javafx=8.0.66"],"updateDay":16786},{"name":"Java Deployment Toolkit 8.0.660.18","version":"11.66.2.18","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16786},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: LavaFox_V1-Blue Throttleable: 1 TotalPageFile: 19695546368 TotalPhysicalMemory: 17145409536 TotalVirtualMemory: 4294836224 URL: https://www.youtube.com/watch?v=nWDjdimWoMQ&feature=iv&src_vid=rAKcAEn6hLg&annotation_id=annotation_3198360759 Vendor: Mozilla Version: 43.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1

Asked by Chrish713 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

when I updated firefox to the last version of ver 49 my browser ran slow & frequently crashed. I determined that Facebook was the cause, submitted many crash reports … (read more)

when I updated firefox to the last version of ver 49 my browser ran slow & frequently crashed. I determined that Facebook was the cause, submitted many crash reports to which I never received any response. I determined it was fb as when I opened my homepages I closed fb and it worked fine. Also fb works fine in my Opera & Chrome Browsers, (I do not use IE for ANYTHING)at the same time I updated ff I also upgraded my Kaspersky Total Security (KAS)to the 2017 version, (this occurred before I updated KAS). I have tried starting in safe mode, same problem, updated to the most recent version same problem, here are a number of crash reports: Report ID Date Submitted bp-94e4b5e6-9c33-4092-91a6-67e192161123 11/23/2016 9:07 eaa36467-4d15-4f2a-9ce0-da91902f1296 11/22/2016 12:05 af0b9947-0126-41c4-a276-6a61f03bde22 11/22/2016 10:49 5c58c266-360c-4d7f-a235-41040483aa84 11/20/2016 23:30 bp-5c6482fa-2c8f-4edc-8801-513a52161118 11/18/2016 18:34 26309553-d3f8-4fba-96ed-923530254ca0 11/18/2016 18:09 bp-25c935fb-e21e-490d-ab46-bf9722161116 11/16/2016 21:53 bp-2dfce2c9-3985-473c-bc15-d55a52161116 11/16/2016 21:52 bp-810303bf-7de3-4f18-8622-b34ba2161116 11/16/2016 21:30 bp-1925f22d-6b20-49eb-87b9-a6e772161116 11/16/2016 21:29 e9823688-a336-4404-8022-7a0b6ab4150a 11/14/2016 3:36 bp-395c991c-914d-45a8-9a1a-847dc2141021 10/21/2014 9:36 bp-ce263c0a-0c60-4998-9911-9dee22141020 10/20/2014 21:04 bp-2e78c72c-49c3-49b2-8eea-195c22141013 10/14/2014 2:30 bp-89dd26c4-2ab6-49fe-a033-dd7fd2141013 10/14/2014 2:20

I will also attach 2 word docs (word 2017) the first is a cut & paste of "Troubleshooting Information" the second is the Raw Data version pasted in word.

Asked by Mr0Yallow 3 years ago

Last reply by Mr0Yallow 3 years ago

  • Archived

Error during encrypted connection scan. - this message pops up all the time

I agreed to something this morning as I had a message that Firefox was starting slowly and now I have to press Add to exclusions numerous times every time I do anything o… (read more)

I agreed to something this morning as I had a message that Firefox was starting slowly and now I have to press Add to exclusions numerous times every time I do anything online. I have no idea what any of it is and it's extremely time consuming,confusing and annoying. What is happening and why?

Asked by pullfaces 2 years ago

Last reply by Happy112 2 years ago

  • Solved
  • Archived

Firefox will not load.

Firefox will not load. I installed Kaspersky Internet Security and everything was working fine until it wasn't. I then uninstalled Kaspersky, but Firefox would still not … (read more)

Firefox will not load. I installed Kaspersky Internet Security and everything was working fine until it wasn't. I then uninstalled Kaspersky, but Firefox would still not load.

Since I love Firefox I restored my computer to a previous state and that fixed everything, so then I installed a different Kaspersky product and everything was perfect. Now the problem is back again.

I don't know if the problem is on Kaspersky side or Firefox, but I would prefer not to restore again and I have no more troubleshooting ideas.

Firefox starts in Windows safe mode. When I double click on the Firefox icon the mouse indicates FF is loading, but then it doesn't start. Chrome starts fine. Contacted Kaspersky, but their first troubleshooting tip did not work. Under Event viewer I can see crash details for Firefox, but I can't interpret them and I don't know if they are related to FF not loading.

I'm okay with unintelligible Firefox and then reinstalling, but I do not want to lose my bookmarks, themes, add-ons, etc.

Any ideas would be appreciated!

Asked by Another_user 4 years ago

Answered by Phoxuponyou 4 years ago

  • Solved
  • Archived

Firefox crashes after Kaspersky update

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mo… (read more)

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mode.. I have since disabled Safe Mode in Kaspersky but no change. I tried clean reinstall to no avail.

Crash report details below: AvailablePageFile: 3941859328 AvailablePhysicalMemory: 1152331776 AvailableVirtualMemory: 4143583232 BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1448340044 InstallTime: 1448324202 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupTime: 1448340043 SystemMemoryUsePercentage: 73 Throttleable: 1 TotalPageFile: 8578600960 TotalPhysicalMemory: 4290240512 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0

This report also contains technical information about the state of the application when it crashed.

Asked by surducmi 4 years ago

Answered by alex_mayorga 4 years ago

  • Archived

I am getting multiple crashes a day and this happenes every few weeks.

And it happens usually when I'm on tumblr and as you can see it literally happened within a minute of each other once If you need this here's my crash reports for today a… (read more)

And it happens usually when I'm on tumblr and as you can see it literally happened within a minute of each other once

If you need this here's my crash reports for today alone bp-a316281e-9d56-46b3-8cd0-5e5812161112 11/12/2016 4:07 PM bp-485aa002-0d52-40e1-bab9-442302161112 11/12/2016 4:07 PM bp-a29c4e1f-7692-450b-aadc-d52132161112 11/12/2016 3:37 PM

Asked by maswartz 3 years ago

Last reply by maswartz 3 years ago