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Hi! Recently, in my laptop, Firefox started freezing at every single startup; after force shutdown and restart, though, it works flawlessly each time, and for the whole duration of the session at the computer. Can anyone please suggest a solution?

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction. I've tried anything I could, including reinstalling the b… (read more)

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction.

I've tried anything I could, including reinstalling the browser, removing all of my bookmarks (about 10,000) and addressing extensions (Decentraleyes, Default Bookmark Folder, Disable Tab Detach, Flagfox, I don't care about cookies, Keepa, Notifier for Gmail, Privacy Badger, To Google Translate, uBlock Origin, Undo Close Tab, Video DownloadHelper and Youtube's Annotations No More), but not even safe mode improved the situation in the least. Windows Defender also hasn't detected any malware and my web surfing habits are as safe as it gets.

The only deeper data I could gather is that the problem manifests with a progressive, rapid surge in CPU and RAM usage; the former, for example, is saturated to its total 16 GB in a matter of about 20 seconds.

My laptop is a Dell Inspiron 7586 with Windows 11 64 bit; Firefox version is the latest, 100.0, and, by the way, none of the recent updates has improved the situation.

Thanks to anyone who might come up with an educated guess!

Asked by Jacopissimo 1 month ago

Last reply by Terry 1 month ago

Why does Firefox put www in front of the domain name?

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to ww… (read more)

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to www.karinchappell.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

If I remove the www by backspacing it, the page loads correctly.

I've checked the website: "SSL is enabled on your site, and an SSL certificate was detected on your site."

When I've asked around the techies I know, I've been told this is an antiquated way of dealing with it. Please advise.

Asked by kchappell 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Firefox continually updating

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Window… (read more)

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Windows 10. Any suggestions would be appreciated.

Asked by Pete8 1 day ago

Last reply by Terry 1 day ago

  • Archived

Firefox 78.0.01 Drag and Drop is Broken

Hi, as of today July 2, 2020, I can no longer drag and drop tabs in Firefox to reposition them. Earlier today I had restarted firefox and an update had been pushed throug… (read more)

Hi, as of today July 2, 2020, I can no longer drag and drop tabs in Firefox to reposition them. Earlier today I had restarted firefox and an update had been pushed through.

I have tried to restart Firefox in safe mode without any extensions, but the problem persists. I don't want to "refresh" firefox and start from scratch. I've opened Chrome and can still drag and drop tabs there just fine.

Please fix this ASAP!

Asked by ag_rast 1 year ago

Last reply by cor-el 1 year ago

  • Archived

An issue with displaying images on certain sites/FF's profile folder/storage?

Hey all - been trying to troubleshoot an issue with Firefox (multiple of the latest versions, but 77 currently) on Mac OSX Catalina, appreciate any help! Issue: Certain … (read more)

Hey all - been trying to troubleshoot an issue with Firefox (multiple of the latest versions, but 77 currently) on Mac OSX Catalina, appreciate any help!

Issue: Certain websites intermittently display strange behavior, such as not loading interactive content (videos/gifs on reddit, for example, displaying as static images) and some sites not loading images at all (Twitter shows empty boxes where images would be) and a few other similar issues.

Steps I've tried: - Using a private window solves almost all the issues. But disabling all extensions and plugins in a normal window doesn't solve it. (I believe I understand private windows to use the RAM for caching but use the HDD under normal circumstances?) - Enabling/disabling VPN makes no difference, nor does what network I'm on, and other devices on this network have no similar issues - Other browsers on the same computer have no issues - Malware, anti-virus, etc all are active and scan has been run a few times. - Apple's hardware diagnostic turns up no issues, and this has happened now in FF over multiple of the latest versions (not sure when exactly it started) on two different Macbooks, though the new one is from an image of the old one (maybe that's something?) - Uninstalling/reinstalling FF does not make a difference

Where I'm at: The only thing that sort of worked (But it's now stopped working on certain sites, but continues to work for others) is moving FF's profile folder, uninstalling, and reinstalling. I was lead to believe FF would then create a new folder when this happened, but it just kicked up an error for me and wouldn't start. When I moved the old profile folder back and started up the freshly installed version with the old profile folder, the problems were all solved. Though as mentioned, they are starting to happen again on some of the sites. No errors or changes have been made that I can identify, plenty of space available on the HDD, etc.

I've become a big fan of FF over the years (over Chrome), and want to stay in a privacy-focused browser, but I haven't been able to find much that seems to help this specific situation online. Any help is appreciated!

Asked by alex144 1 year ago

Last reply by Shashank Shekhar 1 year ago

  • Archived

Firefox doesn't work when minimized

Firefox usually works great, but starting last night it has been messing with my computer like crazy. I have a wireless mouse, and a Wacom tablet/pen. Everything has work… (read more)

Firefox usually works great, but starting last night it has been messing with my computer like crazy.

I have a wireless mouse, and a Wacom tablet/pen. Everything has worked fine, but starting last night I had to Restore Down the Firefox window with the Wacom because nothing happens when I try with my mouse. Once the window is has been Restored Down, my mouse freezes, and I have to go into Task Manager with the keyboard to get it to work again. I then have to use my Wacom as a mouse if I want to click something in the taskbar, the mouse for the start menu and any non-Firefox programs, and Firefox will just not work at all. I can't switch/open new tabs, I can't click the address bar, or the search bar, I can't go to a different site, or anything.

I have to open Task Manager to close out Firefox, then everything works fine. I reopen Firefox and it works fine except not being able to use the Minimize, Rrestore down, and Close buttons without using my Wacom, and then when I do, the cycle repeats.

I have tried unplugging things, putting in new batteries, nothing has worked and I don't know what could be causing this issue when Firefox has worked great for me all these years. I'm currently running a virus scan on my PC, but I don't see why it would ONLY be effecting Firefox.

Asked by eveandmi 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Random crashes since 78.0.1 update

Since upgrading to 78.0.1 and subsequently 78.0.2, Firefox crashes on some websites. I am unable to restore and have to close the tab. I have tried re-installing Firefox … (read more)

Since upgrading to 78.0.1 and subsequently 78.0.2, Firefox crashes on some websites. I am unable to restore and have to close the tab. I have tried re-installing Firefox but no joy. Please is anyone experiencing any similar issues and have they found a fix?

Asked by Lu 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Recent versions of Firefox do not support Adobe Flash with authenticated video streams

Hello, I would like to stream games using FF 64 bit v. 78.0.2, but cannot because, according to NBCsports.com's error message, "Recent versions of Firefox do not support … (read more)

Hello,

I would like to stream games using FF 64 bit v. 78.0.2, but cannot because, according to NBCsports.com's error message, "Recent versions of Firefox do not support Adobe Flash with authenticated video streams. Please use an alternative browser."

Has anyone encountered this error before? Any workarounds?

Thank you in advance,

Umrk

Asked by UMRK 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Green Checkers and Blown up video

Videos and photos play with green chekerboard patterns over them. Videos play normal initially, then zoom about 400% size and you can't see the whole frame no matter what… (read more)

Videos and photos play with green chekerboard patterns over them. Videos play normal initially, then zoom about 400% size and you can't see the whole frame no matter what. Same links work fine in Chrome/Edge. Captures shows difference between Firefox and Edge

Asked by kenkoller 1 year ago

Last reply by cor-el 1 year ago

  • Archived

FF stop saving tabs for restart and forgotten tiles on start page

when i bring up FF it does not restore the last tabs I had. The setting is set and i have removed the setting and restored it but still same behavior. the google home pa… (read more)

when i bring up FF it does not restore the last tabs I had. The setting is set and i have removed the setting and restored it but still same behavior. the google home page no longer shows al my 'tiles' of most active sites. Some have dropped of and others do not show the sites. this is all new behavior and starting to get worse.

Asked by dsig 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I can't access account settings, subscribe or unsubscribe on youtube

Whenever I try to subscribe to a channel on youtube I get a message saying my seesion has timed out and with a log in button. pressing this button appears to just reload … (read more)

Whenever I try to subscribe to a channel on youtube I get a message saying my seesion has timed out and with a log in button. pressing this button appears to just reload the page and doesn't change anything. I then tried to manually log out and log back in again but when I press my account logo i get no account options and am unable to log out. I was eventually able to log out by clearing my cookies however the issue returned as soon as I had logged in again. I only have this issue on firefox on windows and the issue continued with a fresh install of firefox so I assume it's an issue with firefox however I am not certain. Has anyone else experienced this problem and does anyone have a fix?

Asked by mta.firefox1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

User interface. Click areas issue

Hi there, I am having problems using Firefox when interacting with the tab area. Whenever I move my mouse over the tab bar to activate the tab or click the x button the a… (read more)

Hi there,

I am having problems using Firefox when interacting with the tab area.

Whenever I move my mouse over the tab bar to activate the tab or click the x button the area to press this is off or only limited to certain points as opposed to the actual area able to be used.

Thanks, Ben

Asked by loiterus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Credit card field glitch

I have just installed Firefox on my Mac, it's up to date, but I am running into a problem on every single website I visit, which is that I can fill in forms online with a… (read more)

I have just installed Firefox on my Mac, it's up to date, but I am running into a problem on every single website I visit, which is that I can fill in forms online with all my information -- except for credit card information. Those form fields show up narrower than other form fields on the same pages, and it's impossible for me to enter any information into them. Is there any reason this may be happening?

Asked by fischer4 1 year ago

Last reply by FredMcD 1 year ago