Firefox Support Forum

Hello,

Currently running MacOS Montery but the problem was still occurring on previous versions.

Whenever I use the green top left button to enter full-screen, the app immediately freezes and either crashes or has to be manually force quit. There are no reports in about:crashes and I there has been no success with troubleshooting mode or switching versions of the Firefox application.

Machine Info: MacBook Pro (16-inch, 2019) Processor: 2.6 GHz 6-Core Intel Core i7 Memory: 16 GB 2667 MHz DDR4 Graphics: Intel UHD Graphics 630 1536 MB

Any help towards a solution would be appreciated. Thanks!

So this issue just started and it's really annoying.

In order to actually see the downloads, I first have to enable the menu bar and then go Tools -> Downloads

Clicking the ↓ button should open a panel of recent downloads but nothing appears when I click on it. Furthermore, the "download complete" notification that this panel provides are no longer present.

The animation for the panel still works though.

Is there a solution to this?

Below is the crash report:

======

AdapterDeviceID: llvmpipe (LLVM 12.0.0, 256 bits) AdapterDriverVendor: mesa/llvmpipe AdapterDriverVersion: 21.2.6.0 AdapterVendorID: Mesa/X.org Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:100.2.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.2,amazondotcom%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1 AvailablePageFile: 9829855232 AvailablePhysicalMemory: 960446464 AvailableSwapMemory: 15031316480 AvailableVirtualMemory: 8415698944 BackgroundTaskMode: 0 BuildID: 20220428192727 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1652698038 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: kde EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled HeadlessMode: 0 InstallTime: 1652443235 IsWayland: 0 LinuxUnderMemoryPressure: 0 Notes: Ubuntu 20.04.4 LTSFP(D00-L1000-W00000000-T000) WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 9632 StartupCrash: 0 StartupTime: 1652697864 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220428192727","version":"100.0","vendor":"Mozilla","displayVersion":"100.0","platformVersion":"100.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":11978,"virtualMaxMB":null,"cpu":{"count":2,"cores":1,"vendor":"GenuineIntel","family":6,"model":85,"stepping":7,"l2cacheKB":1024,"l3cacheKB":36608,"speedMHz":0,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.4.0-109-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"llvmpipe (LLVM 12.0.0, 256 bits)","vendorID":"Mesa/X.org","deviceID":"llvmpipe (LLVM 12.0.0, 256 bits)","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/llvmpipe","driverVersion":"21.2.6.0","driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x15ad","deviceID":"0x0405","subsysID":null,"RAM":null,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":false}],"monitors":[{"screenWidth":1024,"screenHeight":728}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_SOFTWARE_GL"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19128,"firstUseDate":19128},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110},"webcompat@mozilla.org":{"version":"100.2.0","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetrySessionId: bb95cce9-ab56-4cd7-97f6-f4ab83e061ff Throttleable: 1 TotalPageFile: 27591884800 TotalPhysicalMemory: 12559507456 UptimeTS: 173.92461804 Vendor: Mozilla Version: 100.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Firefox is causing loud fan noise and very high CPU usage. It is to the point I am going to have to stop using it.

Here is my info: iMac 27" 3.5 GHz Quad-Core Intel Core i7 16 GB MacOS Catalina 10.15.7

Increased usage happens when there are 3 or more tabs are open or any sort of streaming on one tab. It goes up and down, but reaches up into the 90% area.

There must be a fix for this. No other browsers have this issue.

I've been noticing lately that Firefox takes a while to start loading pages after it requests a restart or recovers from a crash.

I've followed all the advice in the forums including disabling session restore, but the problem persists.

It seems to be doing a lot of disk activity when it restarts either after requesting a restart or if it crashes and I start it again.

Anything I can do to address this issue?

10+ times a day I'll go to search something using the address bar (google search) and it won't search anything. At the same time it won't load any new tabs unless they've been opened recently and it will open them offline. To fix the problem you either need to fully close out of Firefox and reopen it or open a new window in Private Mode and search something (which loads the pages) then exit out of Private Mode and research in normal mode and it will work... It also won't load certain aspects of websites like automation's in Salesforce, but if you open Private Mode it will load those aspects perfectly.

Hello,

Despite the setting that Firefox never automatically deletes my history, it appears that a large part of my history was automatically deleted. Hence two questions: How can I set Firefox in the configuration so that my history is guaranteed to really never be deleted? Is there a way to recover the deleted part of my history, if so, how?

Thanks and best Regards, Andreas

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