Firefox Support Forum

If I have a chat open or the video has a chat replay instead of showing the chat it pops up a mini browser instead. It constantly duplicates itself too, causing the video to be unwatchable with the sound constantly repeating. I've seen a couple other people with this issue but have been unable to find a solution.

Hi,

I recently facing an issue that the Firefox browser randomly maxed out my RAM and went unresponsive. Like the screenshot below, I am only trying to open Facebook and Instagram, 2 tabs.

I have tried to open about:memory and about:processes to monitor but it just went unresponsive and both the monitoring just hanged.

Have no idea why the Firefox process taking up so much RAM. Need help.

The following error keeps happening constantly in Firefox ESR 52.9:

Description Faulting application name: plugin-container.exe, version: 52.9.0.6746, time stamp: 0x5b2bc061 Faulting module name: mozglue.dll, version: 52.9.0.6746, time stamp: 0x5b2bbbde Exception code: 0x80000003 Fault offset: 0x0000fb33 Faulting process id: 0x0x35F8 Faulting application start time: 0x0x1DAA06C630DBB2E Faulting application path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\mozglue.dll Report Id: 1e159f0c-62cf-4695-8ef2-861f89c36041 Faulting package full name: Faulting package-relative application ID:

Any ideas what is causing this?

Thanks!

Hello, I have the fallowing issue with Firefox and the sound icon on taskbar in Windows 10 22h2, when Firefox is open and I click on the sound icon on the taskbar in Windows 10 22h2 the sound icon does not open, when Firefox is closed the issue is gone.

Any help to fix this issue would be great.

Thanks

Matthew

When I watch a video not in the full screen mod, the colors are as dark as they're supposed to be (pic 1), but when I enter the full screen mod, the video gets pale/brigher (pic2, compare the dark zones). it's fully connected with hardware acceleration. When it's on videos get pale and when it's off they don't. But I can't turn it off because I also need it for an addon I use as it won't work without it. Someone on the forum here said that turning on layers.force-active might help with a bug of hardware acceleration. I turned it on and it helped - acceleration was on and videos didn't get pale, but then everything got back and now this setting doesn't work anymore. I also opened trouble shooting mode and videos didn't get pale with it even with acceleration on, but I don't know why, becaues when I closed it I deleted all the extensions, turned on acceleration and videos got pale again. And, this problem is only in this browser. This problem really keeps my up at night and I'm so tired of it

Hi there,

I just started using my new MacBook Air, and when I try to use the trackpad to open read Gmail or click the calendar icon on Firefox, it doesn't respond. It works on Safari.

As per the photo, I try to click the calendar icon to open up my calendar and nothing happened.

I have a 2019 Macbook Pro 16" and whenever I share a FireFox window on facetime, I'm unable to stop sharing it until I end the Facetime call. Even then, the sharing screen notification still appears in the top right in the menu bar and I'm unable to share my screen for future Facetime calls unless I restart my laptop (thus removing the problem). Is this a known issue, and is there a way to fix it other than restarting my laptop?

Video of issue Video of issue

Well, since I changed to a new computer with Win 11, videos on Facebook don't play right. They are videos that are posted by various people and real entities. They are not smooth. They start to play and immediately pause then jump forward then pause and jump forward. If I copy the link and go to Chrome, paste the link and play the videos, they are normal Never did that on my old computer. Any ideas why the videos don't play normal?

I've followed all the recommendations. Problem still happens in troubleshooting mode as well. Doesn't allow sign in either. Have reloaded all C++, uninstalled, reinstalled, restarted. No links or pages will open.

hello when i write many cell code in google colab and then run all of them when output there and i want to scroll up from last cell code to go to top of page,i have lagging for scroll up in that and this problem just in firefox and in chrome is'nt problem thanks

It takes forever for my home page (MSN) to load when I first start Firefox. Can that process be speeded up? I suspect there's a way to get my home page to load faster. Can someone help? Thank you, Firefox.

Hi, first the last update tried a few times over some days to install. Never got confirmation that it has been installed successfully. When I go to "About Firefox" I'm getting the information that I'm using the latest version.

Now I have problems, mainly when using facebook (especially when I try to play games through facebook) that Firefox uses enormous amounts of CPU and Memory. This does not happen all the time but at least in 70% of tries. I attached 2 screenshots

If this happens I'm not able to close Firefox the normal way but have to kill the process in the task manager.

Any quick help would be appreciated. I would also like to know if I'm the only one experiencing this or if it's a common problem.

Firefox isn't having a memory leak (RAM and CPU usage stays the same) nor is it maxing my GPU or anything like that. But if I watch enough of a 1080p60fps stream or enough 1080p60fps content in general (this stream is a notable offender: https://www.youtube.com/watch?v=W6OOnrx8g58), it'll start to slow down over time (generally a couple of hours) and [really chug and drop frames like its nobody's business: https://i.imgur.com/OmHqJ8a.png. This does not occur in Edge (the streams run silky smooth even after 2+ straight hours of watching), nor does it happen on other streaming sites like Twitch. It also doesn't happen in Firefox on my desktop.

Regular 1080p60fps videos are MOSTLY unaffected. The buffer wheel animation in most videos is choppy and moving back/forth with the 5-sec rewind/ff feature results in a short, choppy buffer wheel on a lot of videos(https://imgur.com/tm1AtkB), even if the video itself is mostly unaffected. Some more "intense" videos will make the fan speed go up. HD videos are *slightly* less smooth when in this state. Unpausing a video often results in a short buffer wheel before the video resumes if left paused for at least a minute or so. I also get a tiny TINY bit of frameskip on the occasional Twitter video while in this "state".

Its like the memory is "caching" something and killing the process clears that "cache", yet I have no idea what is actually doing this.

Refreshing the page/closing and reopening the stream stream has no effect, its like an affliction and will still be choppy when you reload. Restarting the Firefox session or killing the process the stream or a video is running through fixes it for awhile (even if the stream stilll drops more frames overall than it would in Edge), but it feels like I have an "allowance" of 1080p60fps content before these streams start to chug. Nothing else in-browser is lagging at all.

Hello,

FIrefox is not loading new pages from the home page- it will load history I've saved or previous tabs, but opening a new tab and searching or typing in a website won't connect. Uninstalling and reinstalling briefly fixes the issue but as soon as my computer enters sleep mode the same thing happens. IS there a way to fix this? It's been happening for about a week now.

Hello; I installed a new web page. While the page opens properly in browsers such as Safari and Chrome, in Firefox it constantly displays 403 forbidden Access to this resource on the server is denied! gives an error. I deleted the caches. I did flush DNS. I even reset firefox. I tried everything but the page still gives an error. There is only a dry WordPress content. How can I get rid of this error? Thanks.

I have been getting a message that says firefox has something running and cannot shut down. I went into task manager and 'shut down' firefox, but the message keeps on coming. I then thought that I would uninstall it and then reinstall, but it tells me that it cannot uninstall because it is running, -"Firefox is already running but is not responding. The old Firefox process must be closed to open a new window." When I click on ' Close Firefox' nothing happens. when I click on 'Cancel' the message disappears, but will reappear. Then in desperation, I went into program files and deleted the Fifefox folders but it wouldn't reinstall. There is obviously somewhere a file/file which is screwing me up, does anyone know what this it?

bold textExperienced Firefox browser session freezes a month or two ago. It seemed that some March/April '24 fixes/patches stabilized the app. They are occurring again with increased frequency. What should I do to avoid this problem or switching to another browser? Thx

Hi, I am having in issue with YOUTUBE AND google services and it pissing me off, when I ever open a tap in youtube and load very slow! even when I open a video with out open it in new tap, I have tried to delete the browser and download it again it didn't work I even bought Yt premium and turned off AD block still the problem didn't go away, also how search bar on the top of the page isn't working, when I use it and search it gives me an error, Error code: SSL_ERROR_BAD_CERT_DOMAIN I am considering to change the browser it's so annoying to use in this way.

This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen all my tabs, which is very annoying. In Chrome, I have had a large number of tabs open for many years and it works fine.

With Mozilla, something terrible is happening... I have many tabs open in Mozilla, and there comes a moment when, upon launching the browser and opening two or three tabs, Mozilla starts consuming up to 10 gigabytes of RAM. If I open a few more tabs, the browser crashes. I don't need to open 50 or 100 tabs, just 7-8-10 tabs are enough to make the browser crash. Moreover, if I open a new tab and go to google.com, the browser takes a very long time to load, even if it's the second tab.

This problem has happened before. I don't do anything with the browser, just visit sites like YouTube.

Clearing the cache and other recommended actions do not yield positive results. This is very annoying. Mozilla is my first and favorite browser, which I have been using for almost 20 years. I wouldn't want to uninstall Mozilla.

//-------------------------------------- Detail from the browser crash report:

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I had issue with notifications (showed up but when i click on them they didnt were redirecting to original tweet) so i cleaned cookies after cleaning cookies i doesnt have option to turn on push notifications.