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  • Archived

Website doesn't see my digital certificate...

It is present in the certificate manager but when my medical centre website looks for it nothing is found. The same website on Opera and Vivaldi finds the cert and work j… (read more)

It is present in the certificate manager but when my medical centre website looks for it nothing is found. The same website on Opera and Vivaldi finds the cert and work just fine. What am I missing in FF? FF 63x Windows 10 Pro 64 bit. Lenovo Thinkpad 540p.

Asked by rafikiphoto 1 year ago

Last reply by rafikiphoto 1 year ago

  • Solved
  • Archived

I can't disconnect from Synch because I'm stuck in 2-factor hell & authy doesn't help. How to get back to step 0?

I used Authy to authenticate my Firefox account. I also used a 2nd email with my firefox account. It also started off so nicely and seemed like the proper, careful thing… (read more)

I used Authy to authenticate my Firefox account. I also used a 2nd email with my firefox account. It also started off so nicely and seemed like the proper, careful thing to do.

But somewhere along the way, amidst various installs/deletions, my authy app got deleted/reinstalled and became out of synch with my firefox, so now the codes (or maybe they're called keys?) that it generates are not recognized by my firefox account. And I can't seem to access any backups or recovery codes that work either.

And so here's the big problem now: On a positive note, yes, my bookmarks can synch between my macbook air and my iphone 8. And yes, on my firefox account I can change the password as many times as I want. BUT, I because I don't have the right authenticator codes working now, I would just like to re-start from scratch, and I would like to disconnect my two emails that are currently associated with this Firefox account.

However, without having the correct authenticator 6-character or long-character info, unfortunately I cannot even get that far! I cannot successful complete the delete action to delete that firefox account in order to do this. So now those two emails of mine are held hostage by this particular Firefox account, and I can't use them in another Firefox account, and I can't use them properly in this Firefox account either because the 2FA isn't working well with the Authy.

I just want to disconnect them and start over, but there seems to be no way to get out of this multifactor circular hell. And also, while I am very happy to have finally found this help screen to type in my question, it took me a LONG time to even find out where to submit my question -- I had to browse through so many not appliable topics for days until I found where I could send something more than just a happy or sad feedback face. It should be much more straightforward to submit a question. Thanks for any help anyone can provide!

Asked by Muddled 1 year ago

Answered by cor-el 1 year ago

  • Archived

remove malicious bookmark from sync

Problem: clicked a link in an email, loaded a webpage which can't be closed - as it just re-opens, and I'm prevented from accessing preferences (by the page reloading in … (read more)

Problem: clicked a link in an email, loaded a webpage which can't be closed - as it just re-opens, and I'm prevented from accessing preferences (by the page reloading in rapid succession) to untick the 'restore previous session' box, hence after restarting FF the malicious page keeps popping up.

Eventually in the profile folder found & renamed the three 'sessionstore-backups' files then disabled sync on the other computers to prevent the bookmark spreading.

NEEDED : a way to delete the sessionstore-backups in Sync on the default FF server.

Preferably in a format which a humble computer user can follow : that's someone who doesn't have much knowledge beyond what is picked up in daily use.

Asked by h4n5 1 year ago

Last reply by h4n5 1 year ago

  • Archived

Firefox randomly hangs and crashes. I need to force quit and restart

Linux Mint 18 $ uname -a Linux mycomputer 4.15.0-39-generic #42-Ubuntu SMP Tue Oct 23 15:48:01 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux $ firefox --version Mozilla Firefox… (read more)

Linux Mint 18

$ uname -a Linux mycomputer 4.15.0-39-generic #42-Ubuntu SMP Tue Oct 23 15:48:01 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

$ firefox --version Mozilla Firefox 63.0.3

I was recently experiencing slow load and the spinning wheel and recently disabled hardware acceleration. However, since then, my browser hangs and requires a force quit of Firefox. I'll re-launch FF and restore my session and everything is fine. I'm not exactly sure what settings I can send to you. I have some crash reports, but they are probably because I force close the application.

Asked by nocode 1 year ago

Last reply by nocode 1 year ago

  • Archived

Fixfox not updating sync bookmarks

My old computer crashed; therefore, setting up new machine with FireFox. I log into account, but none of my bookmarks are appearing....Hence, nothing is syncing. Please, … (read more)

My old computer crashed; therefore, setting up new machine with FireFox. I log into account, but none of my bookmarks are appearing....Hence, nothing is syncing. Please, any help would be much appreciated.

Asked by ironman5151 1 year ago

Last reply by ironman5151 1 year ago

  • Archived

I can no longer access my NatWest website

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connectio… (read more)

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data couldn't be verified. Please contact the owners of the website to inform them of this problem.

I looked on your help site to see if there were others with this challenge and found some comments from some sanctimonious prat to the effect that this should be remedied by the website owner and that eventually the website would no longer be able to be accessed by any other browser such as Chrome, Edge etc. Great, but I need to see my bank accounts online and rather than change banks, I am changing to Edge so that I can. Eventually NatWest may have to change their security but until then I am going to move away from Firefox, and, I know I only contribute a small amount to your "cause" every year but I shall take that away as well - you are too "holier than thou" in your approach to security and take no thought of how its implications affect the user.

Asked by Totley 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Getting Insecure Connection Message on multiple websites

I get an Insecure Connection Message on many websites, including my bank smile.co.uk. Firefox with same version on another laptop in the household, no problem. The othe… (read more)

I get an Insecure Connection Message on many websites, including my bank smile.co.uk. Firefox with same version on another laptop in the household, no problem. The other laptop has same antimalware installed - malwarebytes and bitdefender. The message is as follows :

https://www.smile.co.uk/

Peer's Certificate issuer is not recognised.

HTTP Strict Transport Security: true HTTP Public Key Pinning: false

Certificate chain:


BEGIN CERTIFICATE-----

MIID4TCCAsmgAwIBAgIJAIq2ZwFmPaDZMA0GCSqGSIb3DQEBCwUAMGAxLTArBgNV BAMMJEJpdGRlZmVuZGVyIFBlcnNvbmFsIENBLmF2ZnJlZTAwMDAwMDEMMAoGA1UE CwwDSURTMRQwEgYDVQQKDAtCaXRkZWZlbmRlcjELMAkGA1UEBhMCVVMwHhcNMTgw MTMxMDAwMDAwWhcNMTkwMjAxMTIwMDAwWjCBpzEdMBsGA1UEDwwUUHJpdmF0ZSBP cmdhbml6YXRpb24xEzARBgsrBgEEAYI3PAIBAxMCR0IxETAPBgNVBAUTCDAwOTkw OTM3MQswCQYDVQQGEwJHQjETMBEGA1UEBxMKTWFuY2hlc3RlcjEiMCAGA1UEChMZ VGhlIENvLW9wZXJhdGl2ZSBCYW5rIHBsYzEYMBYGA1UEAxMPd3d3LnNtaWxlLmNv LnVrMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA4121pIDfuAZ5QItv vBj7GpDM+tqXuYGclsnpMsQja9qFgenpWZBlck7iAT8VCZBqEuJCjFsHOV2zd/IL SFP3yckj/ApVuXpGQ+fdQhyTctaj64E5qEPuET1sXCP50aB1N50YHLHJmEUxL76Y DFWni8yrXy8TYtxjNThphkxzOrFQRyzcFjtKXSoo89mK8AVIyV+8W0bEFoso8K// Y+UCjrpVkpP63pJSPxHONZYeXnglGhIut/4NEysC5birmEIy7Z0M1SrFAwFspEfG GbI3GK0JEfg6Wx32xyXPCvIaYnCAo0z7y03UKtKxFMVWRLFky1mm3gO4RoMBtkkE qbpykQIDAQABo1YwVDA2BgNVHR8ELzAtMCugKaAnhiVodHRwOi8vMTI3LjEyNy4x MjcuMTI3OjM5MzkvMTIzZDEuY3J0MBoGA1UdEQQTMBGCD3d3dy5zbWlsZS5jby51 azANBgkqhkiG9w0BAQsFAAOCAQEAFemfKYs0ZB4BJB2aT7GwgcNVZ9V1SQnBzqdJ u1kAksZx1IT2mb3eZ2ZHxAKG3Nx0Ow9/48XCKm+E8k0qvX2MCZ9JtL2n309Ypm6i nSJYdGXColDCqVRZuediKMLoxrxyMjmZaxJSjtfx8OURs2pgdAUUl19FRgBkEu09 W0mewVf9svmHAgNNQhfj51u+Lkhc3Dt0ZvqC6oft6FAuQsE7J5JmMwazriWwY6kD wHMSDgRcxfOmKZeMzwIFx+x4+NJsDFzej/Gcgl6++dHUn7bKLNmw0IynEIPKEptI 2+EI70LRupamVJWShW0HAHCZG0yf1zqAkm9/cX43FkCcHJCtkQ==


END CERTIFICATE-----
BEGIN CERTIFICATE-----

MIIDZjCCAk6gAwIBAgIJAM8J29P+XIwOMA0GCSqGSIb3DQEBCwUAMGAxLTArBgNV BAMMJEJpdGRlZmVuZGVyIFBlcnNvbmFsIENBLmF2ZnJlZTAwMDAwMDEMMAoGA1UE CwwDSURTMRQwEgYDVQQKDAtCaXRkZWZlbmRlcjELMAkGA1UEBhMCVVMwHhcNMTAw MTAxMDAwMDAwWhcNMjcxMDE3MDgzOTAyWjBgMS0wKwYDVQQDDCRCaXRkZWZlbmRl ciBQZXJzb25hbCBDQS5hdmZyZWUwMDAwMDAxDDAKBgNVBAsMA0lEUzEUMBIGA1UE CgwLQml0ZGVmZW5kZXIxCzAJBgNVBAYTAlVTMIIBIjANBgkqhkiG9w0BAQEFAAOC AQ8AMIIBCgKCAQEA4121pIDfuAZ5QItvvBj7GpDM+tqXuYGclsnpMsQja9qFgenp WZBlck7iAT8VCZBqEuJCjFsHOV2zd/ILSFP3yckj/ApVuXpGQ+fdQhyTctaj64E5 qEPuET1sXCP50aB1N50YHLHJmEUxL76YDFWni8yrXy8TYtxjNThphkxzOrFQRyzc FjtKXSoo89mK8AVIyV+8W0bEFoso8K//Y+UCjrpVkpP63pJSPxHONZYeXnglGhIu t/4NEysC5birmEIy7Z0M1SrFAwFspEfGGbI3GK0JEfg6Wx32xyXPCvIaYnCAo0z7 y03UKtKxFMVWRLFky1mm3gO4RoMBtkkEqbpykQIDAQABoyMwITAPBgNVHRMBAf8E BTADAQH/MA4GA1UdDwEB/wQEAwIBBjANBgkqhkiG9w0BAQsFAAOCAQEAmUOFE2KB nvx/tLXNdQuqxC8JYutdGjSR622XzLg6NrKpRCXNvumTtCV0o1ksqA9jnqAX094c k9OwDTxvzw/jhKUW+Ixlw1h+8jHKuG1+kGg5SWyX6Ek6WykG92KHmoJuC8RxV5Fl tULS3xP3yKJb2dwwNFerkXlN9MLzEfgkWgcKcwwXlRksrcd1R7NR1gS1eyX2IJKR XHBaNlg1CNJk1Lco2bN1DXCAK4bOlFfsl9kSMirYD+bZKFppYMoUYIJ7mqJHvbey QWRhy6UxvzDIrJVDCh9p14Tyr5ilGdncjRWZpVHhyTorjHRWOmC67rzfZkE8cJlO hz6UZbewghOf6g==


END CERTIFICATE-----

Perhaps I should also add that when I go to the "automatically add" button, it doesn't work. Try these manual steps just comes back to this web-page, so I have to start again. What is Mozilla playing at ?

Asked by mwpioneer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

missing bookmarks

On Nov 14, my Lenovo laptop received a notice from Microsoft that it was updating Windows 10 and not to shut down the laptop. After an hour or so, I checked my laptop whi… (read more)

On Nov 14, my Lenovo laptop received a notice from Microsoft that it was updating Windows 10 and not to shut down the laptop. After an hour or so, I checked my laptop which had only a blank screen. My Office 365 was missing as was all of my Mozilla/Firefox files (folders and bookmarks) that have been in use for the past 10+ years were missing, no where to be found for re-installing. Mozilla & firefox are used for both personal and business, but primarily for business

My 2 Gmail addresses gave been reestablished as well as the saved emails in each. However the hundreds of folders and bookmarks are still missing, and efforts to down load them to restore them to my laptop have not been successful.

Even though MS created the problem with their latest Windows 10 update, they are unable or not allowed to work on 3rd party software or applications

I would greatly appreciate any information that would facilitate restoring these very important (to me) folders and bookmarks. Please send you tech support and /or advice on restoring these files to my email.

Tom R.

Asked by RedDogs 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Chrome saved password in plain text while firefox saved password in my encrypted password string

Browser Chrome password saved in plain text while Firefox and safari stored password in encrypted which I have done using CryptoJS In Chrome browser save password stored … (read more)

Browser Chrome password saved in plain text while Firefox and safari stored password in encrypted which I have done using CryptoJS

In Chrome browser save password stored in plain text while Firefox and safari stored password in my encrypted which converted using CryptoJS before submitting the form.

Username,Password and Client key are convert into MD5 and SHA1 using CryptoJS and concatenate all those strings and assign to password field and then submit the form when I do login in Chrome that time save password prompt show original password(plain text) while I login in Firefox that time save password prompt show as converted string in password field instead of plain text password.

I want to store password in plain text instead of converted string in sha1 and md5.

Can you please help here how I can fix this issue.

Asked by it.smarty.expert 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Service worker permissions

I found the page "about:debugging#workers" Inside, I found that there were many sites which had installed "service workers". Many of the sites which had them installed we… (read more)

I found the page "about:debugging#workers"

Inside, I found that there were many sites which had installed "service workers". Many of the sites which had them installed were sites which I do not recall visiting and/or do not wish to permit to keep or store anything on my machine.

I removed most of them. Several of the ones which remained weren't running despite me currently using the site associated with them.

More to the point: how do I have Firefox ask for permission for a site to install a service worker? I poked around "about:config" and noticed that there's overall settings to enable/disable service workers but I don't see anything about per-site configuration. This seems like a significantly overlooked privacy issue.

Asked by inetknght 1 year ago

Answered by cor-el 1 year ago

  • Archived

There is a rectangle outline box at the bottom of my webpages

When I create webpages in Nvu or Dreamweaver there is always a rectangle outline box at the bottom of the firefox page. How do I stop this from happening? There is no pro… (read more)

When I create webpages in Nvu or Dreamweaver there is always a rectangle outline box at the bottom of the firefox page. How do I stop this from happening? There is no problem in Chrome of IE

Asked by TomWooly 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

firefox crashes when popup exception button clicked

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked! The browser simply freezes, no error message, its just stuck. Only… (read more)

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked!

The browser simply freezes, no error message, its just stuck. Only way to recover, force close firefox.

The issue even occurs when Firefox freshly opened.

Asked by Charles8 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why does firefox continue to auto update when I have it set to let me decide when to do the update?

I have mozilla set to notify me when an update is ready but I just watched it update with no input from me. example: [no input] Double click on the Firefox icon on the de… (read more)

I have mozilla set to notify me when an update is ready but I just watched it update with no input from me.

example: [no input] Double click on the Firefox icon on the desktop and it says wait while we install the latest update. Then the little updater box with the progress bar opens showing update in progress. I DID NOT OK AN UPDATE!

How can I rely on software that does not follow settings? I am using Win 10 and the most current {NOW) firefox thanks to it updating without my permission. This is also why I now use Chrome as my default browser.

Asked by jrfoleyjr 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Did not receive gift card for firefox survey

I opened firefox a couple of days ago and was lead to a survey on firefox itself and thought why not do it? It asked a bunch of questions of whether I used it or other br… (read more)

I opened firefox a couple of days ago and was lead to a survey on firefox itself and thought why not do it? It asked a bunch of questions of whether I used it or other browsers like chrome, safari, etc, how often and what I use it for, and etc. At the end of the survey that took about 20-35 minutes, it asked for my email so that they can send me a $5 Amazon Gift Card. I completed this on the 24th. The website in question where I filled the firefox survey at was, "forthrightsurveys.com" Returning to the website (specifically the last page right when I submitted my email, "forthrightsurveys.com/[whole bunch of strings]) gives the prompt "This questionnaire has already been completed using your ID. It may only be completed once be each respondent." Going to forthrightsurveys.com url in general links me specifically to "intellisurvey.com", so I can't check to see if I might have put my email wrong.

I have been checking my inbox and my junk mail just in case but I have still not received an email. Is there anyway to get my giftcard or to be able to redo the survey in order to be able to get my giftcard? I have tried to check the firefox website for support in general as to who to email in regards to this, but all it leads to is back to this forum to ask my question.

Asked by taigatop 1 year ago

Answered by taigatop 1 year ago