Firefox Support Forum

I have been a Firefox and Pocket user for years and have enjoyed being able to simply save articles from the internet to my Pocket account. Recently when I tried to save an article to Pocket I was taken to a page that asked for my Firefox credentials even though I was already logged in. When I entered my login credentials I was asked for a code from the authentication app I use but Firefox wasn't available on any of them and I don't have access to the codes I must have received when i set up two factor authorization. So, I created a new account to log info Firefox and assumed that my Pocket Credentials could be used to then sign into Pocket. I was wrong.

I can log into Pocket using my Pocket credentials but I am unable to save articles from ANY browser to my old Pocket account because I can't log into my old Firefox account. This is beyond frustrating. I hope someone can help.

I use both Firefox and Thunderbird. I am using WIN 10 with Norton. I've tried the troubleshooter and refresh for Firefox. It had no affect and since it did not work on FIrefox I decided not to try it on Thunderbird.

Whenever I try to open Firefox, it takes about 25 seconds to boot. This behavior can be observed both with all the extensions running and in safe mode. The link to the profiles are shared below.

With extensions: https://share.firefox.dev/3riMPQZ In safe mode: https://share.firefox.dev/3OadE31

I have been noticing this for a few months now. Firefox works just fine after wasting ~25 seconds initially. I have also reinstalled Firefox multiple times. Right after the installation, the boot-up can be very fast (less than 1 second). However, after using Firefox for a few hours, the problem comes back.

I am not well-versed in reading Firefox profiler reports. So, please help me figure out what's actually happening in those ~25 seconds.

Hello, I'm looking if it is possible at all for me to recover an account I made not to long ago. Because I no longer have access to the Email Address on that account. And I am wondering if it is possible that I can some how get in touch with support to see if someone under those lines can probably change my email address on that account to my new email address that way I'd have access to my sync data.

I appreciate the help.

I clicked the scrollbar while clicking m1 and m2 at the same time or close to the same time, and firefox's scrollbar suddenly became slower when I click on a spot and hold there. It's usually fast and follows to exactly where my cursor is, but now it's slow. It used to have the same speed as just dragging the scrollbar. Google doesn't have this problem. I refreshed firefox and uninstalled my smooth scroll extension, but the issue is still there. Was there an update today or yesterday that did this?

I am in the United States. My machine is on Windows 22H2 (OS Build) 19045.3208. My version of FFox is 116.0 (64-bit).

My firefox was getting very booged down after months of usage and I complete uninstalled and reinstalled, and now Recommend by Pocket does not show up either on my Home Page, or as an option to add it.

Googling around, the two most common fixes I have seen is to fix this are:

1) Click the Personalize button in the upper right corner of the new tab page and toggle Recommended by Pocket to on, but the option does not appear there. See attached screenshot. 2) Type about:config in address bar, then browser.newtabpage.activity-stream.feeds.section.topstories, and set to true. This was already in effect. See attached screenshot.

Anything else I can try to enable it? I really like it and I miss it.

about:wecome about:welcome^privateBrowsingld=1

I have my Settings-Autoplay set to block audio and video. The above 2 entries have somehow been added recently. I remove them and hit save, but when I open the setting again, they are still there.

I have searched online and Firefox and have not found anything about them. Are they a problem?

Thank you.

So I am having trouble using osu.ppy.sh/beatmaps website. Seems like the audio demo play just doesn't work at all even after I reinstall the app. Any suggestion?

I run Firefox 115.0.3 on Windows 10, desktop. The main menu in Firefox has a "recent bookmark" listed and I would like to remove it from the menu. I thought it would be a simple matter of going into bookmark menu settings or the settings from the main menu, but it is not. When I was unable to resolve it, I did an internet search and was unable to find a straight forward answer. As one fix suggested, I tried turning off "history" to no avail. I've attached an image which shows "recent bookmarks" in the main menu of Firefox browser. I don't feel it is necessary to have recent bookmarks in the main menu when it is easily access from the bookmark icon. Perhaps I've overlooked an option in settings. Can someone please help resolve the issue.

I just wanted to find out if there is some way to disable the forced loading of the "What's New" page when Firefox updates. It would be better if this didn't open in a tab or browser window at all, similar to how apps like Discord display when the program has automatically updated. If that's not possible, maybe not opening the "What's New" tab as the first screen that the user interacts with would be less of a time draw.

Sometimes I just want to get to a site quickly and having to load the "What's New" page causes browser load/user interaction times to slow down.

HI there.

I can login to https://www.cbc.ca using Chrome but with Firefox the login process displays my logged in account information for a spit second (so password is working etc) then cycles back to the login code line. There are no error codes, just this behavior. This started about 2 - 3 weeks ago.

Firefox 116.0 (64-bit). Windows 10 64 bit Version 10.0.19045 Build 19045

fyi and thanks

So I understand why shift right click opens the context menu, and its been useful to me when I need it, but I'd like the option to disable it for trusted websites, or just a toggle I can turn on and off when needed. Even tucked into advanced options. For reference, its an issue when I play littlewargame, a browser based RTS game. Shift is how you que commands, so target firing specific units in order or setting multiple move commands requires me to hold shift, and right click multiple times. Obviously having the context menu pop up every time is an issue. Any chance that could be made into a toggle somewhere? Does anyone know of an extension that adds that option if it isn't built in?

Thanks in advance <3

Hi, I’m having a problem with Firefox on Windows 11. Sometimes, when I browse the web, the text on some websites appears glitchy and distorted. Some letters are missing and some colors are wrong. I tried refreshing Firefox and it fixed the problem once, but then it came back. I also tried restarting my computer, clearing my cookies and cache, restarting Firefox in Troubleshoot Mode, updating my graphics driver, and disabling hardware acceleration. None of these worked. I’m using the default theme and I don’t have any extensions enabled. Does anyone know what might be causing this problem and how to fix it? Thanks in advance.

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I opened 2 firefox accounts and I only want the account that is tied to [email removed]@republicanmetals.co

I have the latest version of Firefox for Windows 10. I accidentally sorted my bookmarks by name (hundreds of them in a folder called Other Bookmarks) and want to go back to unsorted...but no matter what I do, even if I check the "unsorted" option, the bookmarks stay in the "sort by name" alphabetized mode.

How do I fix this?

Thank you

Nick

Hi all,

Recently, I was having issues with Youtube videos not buffering/loading after they have been playing. A quick refresh on the page seemed to help and it hasn't happened since.

However, in going to open a new video, everything on the page loads BUT the actual video player. I've cleared everything I could, disabled the ublock extension I had to stop ads, and also disabled the hardware accelerator that was suggested in an article I found.

Despite all this, the page does not finish loading yet it acts as if it has. I've added a screenshot.

No issues using Chrome.

Thanks for any help and suggestions!